Dear Mrs. Liliana,Thank you so much for your positive review!We are thrilled to hear that you enjoyed you stay with us.Our team works hard to provide exceptional service; and it's always rewarding to know that our efforts have made your experience memorable.We hope to have the pleasure of welcoming you back in the future.Warm regards,The Hotel management

Dear Mrs. Rosa,Greeting from Princessa Hotel; and thank you very much for your recent stay with us!We see that something wrong happened to you during your stay with us, due to the low rating that you gave to our hotel.Mrs. Rosa, we are really concerned because we care for you, and your feedback will be very important for us. If it's possible please, let us know about the problem that you had; and from there we will be able to take an immediate action to avoid that will not happen in the future.Awaiting your kind reply!Best wishes,The Hotel Management

Dear Mr. Fahad,Greeting from Princessa Boutique Hotel; and thank you for taking your time to leave us your feedback. Kindly note that we have tried to call you several times to know exactly about what happened during your stay with us; but for some reason we were not able to get in touch with you. We take great pride in our team and believe that they do a great job! We were surprised when we knew that our service was so poor and we wish that you would have informed us about this while you were at the hotel, this could have helped us to take immediate action to solve your problem.Please give us a call at WhatsApp number 00961 3 322 142; and we will be glad to assist you. We hope you will give us a second chance so you can get the excellent experience we are known for. Best regards, Hotel Management Team

Dear Mrs. Elizabeth,Greeting from Princessa Boutique Hotel! Thank you very much for taking the time to share your valuable feedback regarding your stay with us. It was our utmost pleasure to have offered you the expected services and we will make sure your comments are shared with our team members. We look forward to welcoming you back soon for another enjoyable stay. Kindest regards, The Management

Dear Mr. Laith,Greeting from Princessa Hotel; and it was a pleasure talking to you over the phone!We would like to thank you for taking your time to leave your feedback. We take great pride in our team and believe that they do a great job! We are very sorry to hear from you that the bed mattress was uncomfortable and we wish that you would have informed us earlier about this while you were at the hotel. We hope you will give us a second chance so you can get the excellent experience we are known for. Kind regards, THE HOTEL MANAGEMENT

Dear Mr. Rafi,Greeting from Princessa Boutique Hotel! Thank you for taking the time to share your valuable feedback regarding your stay with us. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, The management

Dear Mr. Bassel,Greeting from Princessa Hotel! Thank you for taking the time to share your valuable feedback regarding your stay with us. We are glad to know that you have enjoyed your stay with us. It was our utmost pleasure to have offered you the expected services and we will make sure your comments are shared with our team members. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, The management

Dear Mahmoud, Greeting from Princessa Hotel! Thank you very much for taking the time to share your valuable feedback regarding your stay with us. We are glad to know that you have enjoyed your stay with us. It was our utmost pleasure to have offered you the expected services and we will make sure your comments are shared with our team members. We look forward to welcoming you back soon for another enjoyable stay. Kindest regards, The management

Dear Mr. Hani, We are so pleased to hear that you enjoyed your stay at Princessa Hotel. We hope to see again in the near future.

Dear Mr. Maher, We are so pleased to hear that you enjoyed your stay at Princessa Hotel. We hope to see again in the near future.

Dear Mr. Norberto, We are so pleased to hear that you enjoyed your stay at Princessa Hotel. We hope to see again in the near future.

Dear Mrs Amal We are truly saddened to hear that your experience at the hotel was not per your expectation. We do try to go above and beyond for all our guests which can be seen in majority of our reviews equating to 95% satisfaction rate. We are sorry that there was a mishap with your reservation and we had to change your room. This was purely human error which should not happen, unfortunately you had the burden of it. We tried to rectify this making everything a little bit more comfortable for you stocking your fridge full with water completely complementary fruits and attending to your needs. It is true that you were informed at the reception that no burkinis were permitted at the pool when you inquired. We have previously had several issues related to hygiene with customers wearing burkinis and this is why we formed a policy that burkinis were not permitted it is not large pool and hygiene is an essential part of maintaining our pool. After we had heard that you had tried to enter several beach clubs and were denied as they also have the same no burkinis policy, you returned to the hotel obviously upset, and we rectified this by allowing you to spend a few hours at the pool breaking our policy. I am pleased to let you know that we after your distress we had a management meeting and we have now altered our policy and permit burkinis. As you know during high season we have a strict no cancellation/ no refund policy however when you informed us you would like one night to be returned we did this with no questions asked. All the refunds have been made. Once again we are sorry that you encountered these issues. We always try to please our customers in the best way possible and we are disappointed we could not do this with your stay. We wish you all the best on your next adventures . Sincerely, Princessa Management

Dear Youssef, We are so pleased to hear that you enjoyed your stay at Princessa Hotel. We hope to see again in the near future.

Dear Juan, it was a pleasure having you at princess hotel,. Thank you for your wonderful comment and we look forward to welcoming you and your family back.

Thanks for leaving us such a wonderful review .Next time you want to visit us ,please give us a call in advance and we will provide u the best possible deals and options .

Dear Hanna, We are so pleased to hear that you enjoyed your stay at Princessa Hotel. We hope to see again in the near future.

Dear guest, Thank you for rating our hotel. We would like to get in contact with you to see what you were not satisfied with in order to improve our services. We would really appreciate if you could leave your phone number and your name so we can get in touch! Best regards, Princessa Management

Dear Sir, It was a pleasure to assist you at our Hotel, thanks for your review and all the positive feedback , we are so happy that you had a comfortable & enjoyable stay! Looking forward to see you again Wish you a fruitful week ahead !

Dear sir, it was a pleasure to host you at our hotel, thank you for your comments and concerning the mattresses we will take into consideration and for the next stay we can provide you a higher floor with a better direct sea view. Regards

Dear Sir/Madame, It's a pleasure for us to know that you had good times with us. hoping to see you back very soon. Our best regards, The Management.

Dear Sir/Madam, please allow us to thank you for your great review that shows our excellence in the hospitality field. Best regards,

Dear Mr. Roger, It is with great pleasure we are reading your comment. it was an honor for us at Princessa to welcome you and Mrs. Al Ali, we are really happy to know that you had great times with. we want to insist that the internet in the entire country isn't stable and we are sorry for this. hoping to welcome you again very soon. Regards, The Management

Dear Sir/Madam, we are really happy to receive positive reviews like yours, this gives us a great push to keep up our service standard. Best Regards,

Dear Mr. Neil, it's a big pleasure for us to know that you had good times at Princessa. hoping to see you again very soon. regards, The Management

Dear Sir, we want to thank you for spending time to write the review and we want to apologize for the small issues that you faced during your stay. currently our SPA is not available is it's being deeply renovated while the In-Room massage is always available on demand. we hope to see you for a third visit. Best Regards

Dear Mr. Mike, First we would like to thank you for choosing our hotel for your stay in Jounieh. We are so happy to know that you spent lovely times with us. We promise to keep up our services and we hope to see you again to enjoy more the Lebanese hospitality. Best Regards, The Management

Dear Mr. Daniel, Thank you for the time you spent rating us and writing this nice review. We are glad to know that you enjoyed your stay with us. Looking forward to host you again in the near future. Best Regards Maya Sleiman

Dear Edwena, Thank you for the time you spent rating us and writing this wonderful review ! We are all grateful to know that you enjoyed your stay between us and that you liked the staff, the location and the services... Princessa Hotel will always be your home away from home. Looking forward to host you soon in the near future. Best regards

Dear Traveller, It was our pleasure to know that you enjoyed your stay with us. Guests' satisfaction is on top of our priorities. we are looking forward to host you again in the near future.

Dear Mr. Ahmed, It was our pleasure to know that you enjoyed your stay with us, the facilities and the surroundings. All staff are grateful to know that their efforts were highly appreciated. Guests' satisfaction is on top of our priorities. We are looking forward to host you again in the near future.

Dear Mr. Joseph, It was our great pleasure hosting you at Princessa Hotel, We are speechless now for what you wrote!! All Princessa staff are grateful to know that their efforts were highly appreciated from your part. The number one priority here is our guests' satisfaction. We hope that Princessa Hotel remains your top one hotel whenever you want to have a small escape and define leisure moments. Since our guests' comments always count and as you have mentioned, we boosted the internet connection. Le View rooftop pool now opens till 07.00PM. We are looking forward to host you soon in the near future. Our best regards

Dear Traveller, It was our pleasure to know that you enjoyed your stay with us. Guests' satisfaction is on top of our priorities. we are looking forward to host you again in the near future.

Dear Traveller, It was our pleasure to know that you enjoyed your stay with us. All staff are thankful for what you wrote, we are looking forward to host you again in the near future.

Dear Traveller, It was our pleasure to know that you enjoyed your stay with us. thank you for rating us and looking forward to host you soon. regards Maya Sleiman

Dear Sir, Thank you for your comment, we are glad that you liked the staff and the hotel. Regarding the internet we have upgraded its speed quite considerably since the mention of this comment, We look forward to welcoming you back in the near future. Best regards Philippe A

Dear Sirs, Thank you for your kind review and rating us. We are grateful to know that our efforts are highly appreciated. Looking forward to host you again

Dear Mr. Patrick, Thank you for writing this review, we really appreciated that you enjoyed your stay with us. We are looking forward to host you again. Regards, Maya Sleiman

Dear Sir, Allow us first to thank you for rating us and for giving us a good review. It was our pleasure that you enjoyed your stay at our hotel. Looking forward to host you soon.

Dear Mr. Khalid, We would like to thank you for giving us your feedback about our hotel and the service. We apologize for any inconvenience happened with you during your stay. The above issues were discussed directly with the managers in charge. Willing to host again at our property and show you our improvement. Best Regards Maya Sleiman

Dear Mr. Omar, thank you for your great feedback which is highly appreciated. we look forward for your next visit with us, assuring you of our personal care and attention at all times.

Dear Valuable Guest, It is our pleasure to know that you enjoyed your stay with us. Your comment concerning the internet was discussed with the IT department. Willing to see you soon in the near future. Best Regards. Maya Sleiman

Dear Valuable Guest, It is our pleasure to know that you enjoyed your stay with us. Your nice comment was shared with all staff who were delighted to know that their efforts were highly appreciated. Willing to keep improving our services. We are looking forward to host you again in the near future. Best Regards Maya Sleiman

Dear Mr. Firas, We really enjoyed having this nice comment about our hotel and our staff. Your rating was highly appreciated. Looking forward to host you again in the near future to show the improvement we made in all our departments and services. with regards

Dear Mr Hani. Thank you for your concern regarding our Hotel. We thrive to provide comfort and value for our guests and this is clearly shown in the excellent reviews and rating and our continuity. With reference to your complains, we host different events at Princessa Hotel during the year however, our events end at 12.00 AM according to local legal law. Regarding the housekeeping issue, each room gets inspected thoroughly an hour before our guests check in. However, we have investigated your compliant and nothing has surfaced to merit these accusations. As for the statement regarding the good, we have passed it on to the F&B manager and we will make sure that this does not happen again. In the meantime we look forward again to welcoming you back in the near future. Best regards, Philippe A