Beijing Tianmen Mountain

Excellent in all aspects

first of all, the hotel team was superb! i been to 14 countries in the last 3 years and been in many hotels and i have not received the customer service your staff gave me! from the entrance to the room service everyone has an amazing beautiful attitude to help all the guest. in the front counter Leo, Yvy , Ann and Leon were incredibly help full with a beautiful smile all the time they made my stay for my birthday unforgettable and help me with all my questions and needs everyday of the 4 nights i was there from 4/17/24 to 4/21/24 . This type of service makes your facility the four seasons hotel enjoyable and i will most definitely RECOMMEND to anyone i talk to . I live in Miami and i could not way to come back to stay at the four seasons in Beijing. Thanks to your team i had my best Birthday vacations ever…..🙏💥🇨🇳

Be aware that this hotel is far away from anything worth doing or seeing, and you will have to take taxis or spend a fair amount of time on the subway to get around. For first time visitors of Beijing make sure you check how far apart everything is- this hotel looks closer than you’d expect! The hotel is in a building with many other businesses above a large train station, and while the view is fine from the higher floors, it’s a bit of a disappointment upon arrival if you’re hoping for a romantic stay. We had a strange start, we were told we got a free upgrade but we were given the exact room I purchased. Room smelled of old cigarettes despite being a no smoking room, one of the power outlets by the bed did not work, the overhead shower did not work as the button was broken, and room cleaning was minimal which made the plan of using the bathtub dubious, and the floor wasn’t vacuumed well. For the sound sensitive, know that you can hear the trains screeching outside if the windows are open but with them closed it’s negligible. They offered to change our room the following night to the other side of the building but we opted to stay where we were after the first night. Overall it got the job done and the deluxe room was large, but certainly too expensive for what was provided and not nearly as nice as the photos make it seem. You’re better off paying more to be more central.