Exterior
Check availability

Reviews of The Milsom Hotel

4 out of 5
The Milsom Hotel
24 Milsoms Street, Bath, England

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 60 reviews" "
Rating 8 - Good. 31 out of 60 reviews" "
Rating 6 - Okay. 10 out of 60 reviews" "
Rating 4 - Poor. 4 out of 60 reviews" "
Rating 2 - Terrible. 3 out of 60 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

5.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Agnieszka

Stayed 2 nights in May 2023

8/10 Good

Oyku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Lucy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, finding parking wasn’t bad although it did cost us £25 to park for one night. The room didn’t have an expresso machine as advertised and we only had one coffee each on arrival and that was it. Would have been nice to have more coffee and milk. Minor details but makes the difference. Overall though, was satisfied with the stay and location.
Stayed 1 night in Dec 2019

8/10 Good

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed in room 9 and there was water running down from somewhere the whole time we stayed. Behind the Bathroom wall it seemed. I meant to mention to the staff but forgot.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Considering age of property, 1762, very well maintained. Only down side is no lift and with high ceilings on each floor, considerable number of steps spread over 4 floors, not for elderly people
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a prime position, what let it down (no lift) also people coming out of the night clubs kept us awake from 2-30 till 4-00 in the morning. 😪
Stayed 4 nights in Oct 2019

4/10 Poor

Ann-Marie

Disliked: Cleanliness, property conditions & facilities, room comfort
Unloved, dated and too noisy
This hotel is in a great location but if you are a light sleeper then avoid like the plague! We stayed a Monday night thinking the streets at night would be quieter but no there was so much noise until 3am which kept me awake! When I mentioned this at check out I was told well Bath is a busy place - charming. The building is old and the windows are single pane (I’m assuming due to the buildings age) so probably not much they can do about outside noise but the doors are flimsy with quite a gap at the bottom which means you heard everyone going up and down the stairs and people do not realise how loud they can be especially late at night. The whole place was tired and quite dirty on the main stairs with cracks in the walls and on the stairs. We were in room 4 and lovely holes left in bathroom wall where fixtures have been taken down and no one bothered repairing. Unfortunately there is quite a pungent fish smell as you go up the stairs due to the restaurant but surely some air fresheners would not cost much. It seems this hotel relies on its location alone but I would rather stay further out than pay the price we did for a sleepless night in a rather dated and unloved hotel :(
Stayed 1 night in Aug 2019

6/10 Okay

stephen

Liked: Cleanliness, staff & service, room comfort
⁹I
I would consider the restaurant and hotel accomodation great food and service room was comfortable and clean and would class it as an excellent3 and half establishment but not 4 star as advertised because bed and furniture need upgrading
Stayed 1 night in Aug 2019

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Great value for price, but not a 4 star hotel.
Great breakfast & option for cocktails & food, booked 3 rooms (3 couples traveling together). All pictures showed tub, but no tub in our rooms. Bed was not terrible but not great, could feel coils in spots & tight fit in room. NO LIFT & so mean a lot of stairs as only 2-3 rooms per floor. Make sure to go to rooftop, beautiful view of city! No AC & as was heat wave had windows open so head street noise & sirens throughout night.
Stayed 2 nights in Jun 2019

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Great weekend away
Really good.. staff nice. But a few things overall.. asked for a fan as it was hot.. said they would look and let us know.. never heard anything. At dinner we should have had 25% off for staying in the hotel and eating at loch fyne,. Didn’t get that just got the runaround and the waiter asking for his tip in cash because if we put it on a card he had to share it with the rest of the wait staff.. and breakfast as part of the stay was amazing.. but my hubby needed to get up and out.. and even though we explained he needed something quick and i could stay .. they just didn’t seem to understand.. still took ages.. however overall it was lovely and would stay again.. just not as part of eating at loch fyne.. miller & carter over the road would get our visit.. rooms are funky and cool.. nice amount of room in ours (number 2) however if you are a first time away couples trip.. the toilet is open plan and there isn’t a huge amount of privacy when it comes to natural “noises” :). Parking on the street was free after 7pm until 8am.. so we paid 6-7pm and 8-9am through an app. All very easy.. it is sooo close to everything .. bar downstairs where you check in great and staff on there were LOVELY..
Stayed 1 night in Jun 2019

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Rubbish ... never go there again
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived therewas a dirty towe on the floor. The hotel smeells of the food of the restautant. It has no elevator and you have to go through vwey narrow stairs to the 4th floor with your luggage!
Stayed 1 night in May 2019

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place all around
We had a wonderful trip to Bath and Loch Fyne is a fantastic hotel - breakfast was included and so delicious - it was a long weekend we were there so there was some street noise as we were on the 2nd floor but it was tolerable - location is awesome - I highly recommend it
Stayed 2 nights in May 2019

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
The hotel is in a great position in the centre of town and is very smartly appointed. The only Dow side was being so close to the night spots it was noisy at night but once we closed the windows we didn’t hear a thing. Overall a good hotel in a great part of town to explore from.
Stayed 1 night in Apr 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay in Bath
Good accommodation at a reasonable price.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The room was good enough however the thermostatic valves were jammed off in the radiators, they need to be replaced (room 4) also the taps on the bathroom sink were loose. There was a lot of road noise and people noise groin outside which could be be avoided unless since kind odd secondary glazing could be pemitted
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
The hotel is in a great location in the heart of Bath. Unfortunately, along with that goes a lot of noise in the street outside at night: the building is old, with single-glazed windows, and I had to resort to earplugs to be able to sleep. The bed is not great quality (I stayed in a Premier Inn the week before and the bed was much better there!), and the lighting was really poor - two bedside lights and hardly any other light. The staff were lovely but I would not stay here again.
Stayed 5 nights in Feb 2019

8/10 Good

amanda jane

Nice hotel with friendly staff. Not suitable for people who need a lift as there are lots of very steep stairs to get to the room
Stayed 1 night in Nov 2018

6/10 Okay

Alun

Loch Fyne Hotel Bath 10.11.18
Very expensive, but that's Bath for you! Room small and needs some redecorating. Breakfast service very slow and not good quality. Staff nice enough but really insistent about no check in before 3pm. We arrived at 2.45hrs and they were having none of it. Very difficult to park around there so ended up driving around until 3pm! No reception area to speak of so nowhere to drop off bags. All in all, wouldn't recommend
Stayed 1 night in Nov 2018

10/10 Excellent

Ronald, Holbrook N.S.W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a truly remarkable experience. The amenities are top quality and you could not ask for more friendly and helpful staff who went out of their way to make you feel welcome and comfortable. Salvatore especially was amazingly helpful and was full of la dolce vita It is within a short walking distance of all the main attractions and is in the middle of excellent shopping. It is highly recommended to all
Stayed 1 night in Oct 2018

8/10 Good

MAXWELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Maggie

A delightful break
Staff very friendly and helpful. Room very well equipped and comfortable. Location very good for sightseeing but traffic quite heavy. Wide variety of food very nicely prepared. We really enjoyed our few days there.
Stayed 3 nights in Sep 2018

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful, however had to have breakfast at another venue as staff were locked out of hotel
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Nice restaurant but lacking hotel
When we arrived there was no towels or soap. They front desk was so busy with the restaurant we got no answer a couple of times trying to call. The shower head was broken and actually fell on my boyfriends head while he was showering. The restaurant was very good though, the hotel is just an after thought. But very good location if exploring bath
Stayed 1 night in Jul 2018

8/10 Good

Lainie

Liked: Cleanliness, property conditions & facilities, room comfort
the room was absolutely fantastic - really great size and with a bath on feet. the food at the restaurant downstairs was also outstanding. service was a bit hit and miss, and our tea randomly disappeared halfway through our stay, but that certainly isn't a showstopper
Stayed 2 nights in Jan 2018

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of stairs
IF YOU CAN'T DO STAIRS THIS IS NOT YOUR HOTEL! However, even out of breath I loved this cosy little boutique hotel with beatific views overy the rooftops of Bath. The breakfast menu is spectacular. The staff were lovely, we ate a wonderful dinner there too.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Should be better
Very noisy, however I understand the windows will be part of conservation area rules Large areas of bedroom wall peeling The flats over road can see you in the shower Service in restaurant chaotic Lovely breakfast and morning service excellent
Stayed 1 night in Nov 2017

8/10 Good

rach, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel, brilliant location
We stayed one night in the superior room, and the hotel was lovely. Room was clean, very spacious and beautifully decorated. The street noise wasn't a major issue once it got to bed time. Breakfast was yummy and they catered for celiacs. Would stay again in a heartbeat.
Stayed 1 night in Oct 2017

6/10 Okay

Oliver, Victoria, BC, Canada

Liked: Staff & service
Atmospheric hotel in the centre of Bath
Staff were uniformly cheerful, friendly, helpful, accommodating. Food was excellent! The room was not carefully cleaned.It contained an old, rather beaten up armoire with one drawer for storage. It needed redecorating badly. Being on a main road, it was not quiet (that was the price to pay for location). Balancing location/staff/cost, it was good value for money.
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel good venue for sites
very helpful staff elegant room and excellent restaurant attached

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, but noisy neighborhood
The hotel was beautiful, very nicely decorated and the staff were all friendly and very helpful. Like many hotels in UK there was no lift, but that was fine. The hotel is just a few blocks away from the Abbey and Baths, and near some great restaurants. That said, it was really noisy and you could hear the music from the club both nights. Neither of us are light sleepers so it wasn't an issue, but if you're not a light sleeper you may want to avoid this neighborhood. And, there was no door separating the bathroom from the bedroom- the bath was behind the wall, but no door for privacy. Again, beautiful hotel and great breakfast, but be prepared for noise (even on a Sunday night). One suggestion for management- provide a fan for the room- it'll drown out a lot of the noise.

4/10 Poor

leon, southampton

Disliked: Staff & service, property conditions & facilities, room comfort
Very dated and noisey
This hotel is priced far to high . It is very dated , noisey and not very clean .

8/10 Good

Nic, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, boutique hotel in the centre of Bath
Lovely, central location and a beautiful room. Breakfast was good and service friendly and good quality. The only real downside to the stay was the noise from the nightclub across the road which went on and on into the early hours of the Sunday morning. The website does say that they can't guarantee a quiet night, but if you like real quiet to sleep this is the one thing to be mindful of. The room itself was absolutely beautiful though. A (very minor) point being that there is nowhere to put your bits and pieces in the bathroom so everything has to go on the floor or balance on the fireplace.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the centre of bath
really nice hotel, clean and the service was great. Would definitely recommend and the food in the restaurant was spot on!

10/10 Excellent

Nick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marked down neighborhood because seagulls skwaked all night! Not hotels fault although some secondary glazing would help.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff. Katie was the best waitress ever and made me feel very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
The room was very small and the cleanliness was terrible. Bed clean. Cracked window in bathroom. Booked for two nights stayed one. When complained all that was said was sorry.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great breakfast in lovely surroundings. Felt very private and quiet but with lots of stairs to room on the top floor.

4/10 Poor

Stefan, Bournemouth

Wouldn't go back
Expected a bigger room, a quieter location and more choice of food on the menu for £180 for one night!

10/10 Excellent

Richard, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Weekend Stay
This was a very comfortable and romantic stay, great room and staff very friendly and helpful. The breakfast was fantastic. very central and good location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel
This hotel is primarily a restaurant, in the sense there isn't an obvious check in desk. But do not let this put you off at all as it nearly did me! The room was beautiful and bedding was incredible. The staff were friendly and the food we had for our evening meal and breakfast was perfect! The central location is perfect for all the sights, I will be returning!

8/10 Good

Debbie, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for stay in the Town.
The hotel is a great central location for town but you do hear the noise outside at night. But you can't have it both ways. There isn't a lift but the type of building wouldn't, but there is only 3 floors. Great to have the option of the Loch Fyne restaurant downstairs, well worth eating there.