Property entrance
Check availability

Reviews of Abbey House Hotel

4 out of 5
Abbey House Hotel
Abbey Road, Cumbria, Barrow-in-Furness, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 334 reviews" "
Rating 8 - Good. 64 out of 334 reviews" "
Rating 6 - Okay. 13 out of 334 reviews" "
Rating 4 - Poor. 5 out of 334 reviews" "
Rating 2 - Terrible. 4 out of 334 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed this weekend in room 113 - I have to say firstly what amazing staff! The bloke who cleaned my room helped me numerous times with locking myself out. He was so polite and nothing was too much trouble. Batman who is from Dubai , very friendly and polite and knowledgeable about his job. Had a very interesting conversation about champagne. Breakfast staff - from the gentleman who took me to my table from the the waitress & waiters . All very polite and helpful. The food was great with lots to offer and as I am a very fussy eater, there wasn’t anything I didn’t like. I have stayed here a few times over the years but not for a while and I have to say this was definitely my best experience and have booked again for a few weeks time. This will now be my place to say when I am back home visiting.
Stayed 1 night in May 2024

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Anthony

Liked: Cleanliness, property conditions & facilities
Staying during the colder months the Winter Suite certainly lived up to its name. The suite was large but the radiators were not sufficient to keep it warm, the saving grace was the the underfloor heating in the bathroom. The dining room of an evening was often chilly and one evening I had to sit with my jacket on. The hotel at midweek was not at capacity so not sure if this was the reason the heating was turned down or off and as I person who feels the cold it was not pleasant. Also being informed at 9.30pm the bar was closing as the staff were going home was not great, we were away on a short break with family.
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Imogen

Business traveller
Disliked: Cleanliness
Had high hopes having stayed several years ago. However, my bathroom wasn’t very clean, mould, dirty shower and missing tiles. The shower was stuck on hot and it was scalding. My room, nice but woke up to find 7 ladybird bugs flying about. Dinner I had to send my food back as it was seriously over cooked, in general the food was very disappointing very much style over substance and taste. Breakfast was terrible, my food was stone cold as was my colleagues but least we received ours, the other person in our party received porridge instead of a cooked breakfast and service was so slow we had to leave for the meeting meaning so he went without. Check out was very slow as only one person on desk doing check out and taking phones calls. Won’t be returning, at £150 for one night more was expected.
Stayed 1 night in Jan 2024

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jordanna

Stayed 1 night in Jan 2024

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Lovely suite. Daughter loved the tv in the bed
Stayed 1 night in Jan 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful staff in the bar, restaurant, reception and housekeeping. They made our stay very pleasant. Hotel was beautifully decorated and a joy to be there. Thank you…..Kate
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s brilliant. Great on every level.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Loren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful!! All done out for Xmas. Wonderful room, fantastic staff & what a breakfast. Highly recommended.
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Stayed 2 nights in Nov 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and service
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Brilliant place to stay for the night, staff were very helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful character hotel with immaculate rooms and beautiful grounds. Staff are so attentive and the bar restaurant is great place to spend an evening. Make sure you order breakfast and it is stunning!

8/10 Good

Charys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern rooms, very spacious and good bathroom facilities. Breakfast is nice, but if you didn’t want a full english there isn’t much choice in the buffet section. Only complaint is that the hotel hosts events (weddings etc) and don’t tell you there will be an event on with loud music until you have paid for a non refundable room!! We stayed last night, checked in and was told our room was right above the wedding reception, loud music till midnight, we may as well have been in the party we could hear everything word for word. Would definitely recommend ringing the hotel before you book to check there isn’t an event on the night you’re staying, if there is don’t expect much sleep till after midnight!
Stayed 1 night in Sep 2023

8/10 Good

Stewart

Stayed 2 nights in Sep 2023

2/10 Terrible

Charlie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would avoid.
I stayed at the abbey house many times in the past, but this particular visit was awful. The staff were incredibly rude, I was left, feeling humiliated. I will not ever stayed in this hotel again. Staff need to be trained in customer service, they certainly do not need to be trained and how they become aggressive with customers, and how they like to humiliate customers repeatedly within a public eating area. There is very little understanding from the members of staff and they try and justify their exceptionally poor attitudes. As I say, there are many hotels in this area and I will now be trying the different hotels as I’m sure the customer service will be much better than this ‘four-star’ hotel. It is such a shame, because I have had some very good experiences on different days within this hotel, but it appears that the staff have changed and not for the better.
Stayed 2 nights in Sep 2023

8/10 Good

jitinder rai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bridesmaid here for my friends wedding on the 20/8/23, staff were so lovely, the venue was beautiful & the food was amazing, over all a lovely experience, thankyou.
Stayed 1 night in Aug 2023

10/10 Excellent

Heike

Stayed 1 night in Aug 2023

10/10 Excellent

Dona

Liked: Staff & service, property conditions & facilities
The property was beautiful and staff was friendly and accommodating. I would definitely be back there next time we visit the Lakes.
Stayed 9 nights in Aug 2023

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gorgeous gardens to walk around. Feeling of serenity. Though there were many people booked in, it did not feel too busy. A perfect retreat. Ideal location for exploring other areas from.
Stayed 3 nights in Aug 2023

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Lewis

Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Lovely hotel with excellent, friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to come back here!
Absolutely loved this hotel from the minute we turned through the gates! Staff - friendly, cheerful and informative. Room - so comfortable and beautiful furnishings, even had a teapot! without asking for it. Bathroom- fabulous but husband would have liked a shaving mirror. Grounds - so beautiful and tranquil. food - excellent quality, service and choices. One of the best we've stayed at and totally lived up to our expectations - maybe even exceeded them!
Stayed 3 nights in Jun 2023

10/10 Excellent

Michele, Broadbeach Waters

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with great staff beautiful grounds. Rooms are large and comfortable. Easy parking and a lift.
Stayed 1 night in Jun 2023

4/10 Poor

Lawrence

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING hotel
Amazing stay in a beautiful hotel with stunning grounds Bathroom was a little dusty in floor corners and the pillows a little hard but would definitely stay again and recommend to friends and family ( but would bring own pillows ) Staff were very pleasant and helpful Choice of breakfast was good with waiter service
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with gorgeous grounds
Corner of bathroom near radiator not cleaned otherwise no issues
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, friendly helpful staff, food in restaurant was amazing, definitely staying again
Stayed 1 night in Mar 2023

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 nights in the autumn suite, the room was beautiful and comfy. The staff were really helpful and friendly when we checked in the receptionist advised that there was going to be a party on the side of the hotel our original room was on so it was likely to be loud so they had moved us to the other side which was quieter, they asked if we would like to see our original room just incase we wanted to stay there but we were happy to be in the classic suite rather than the contempo suite which was a little upgrade! We visited Oscar’s bar and the staff were so helpful and friendly, highly recommended the passion fruit martini. We visited the beauty room and had an amazing body scrub and back massage and a full body hot stone massage by the lovely Maddie and felt so relaxed afterwards, we highly recommend booking in with her if you stay. Overall the grounds and the hotel were amazing and we would definitely come back again we had an amazing couple of days,
Stayed 2 nights in Mar 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building which has been sympathetically turned into this lovely hotel. Spacious room, well appointed bathroom and nice grounds to explore. Staff were friendly and breakfast was excellent. Thank you.
Stayed 1 night in Mar 2023

10/10 Excellent

Mrs E J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb find - excellent hotel
From the minute we arrived to the minute we left we were looked after by amazing staff. The room (Autumn Suite) was fabulous and the bathroom was luxurious. Food was excellent - dinner and breakfast. Special thanks to Rob in the Restaurant who found us a table on Friday night despite being busy. Highly recommend thus hotel - we will definitely be back!
Stayed 2 nights in Feb 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

JOHN

Stayed 2 nights in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all aspects as usual
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - food was hit and miss though at breakfast.
Stayed 1 night in Nov 2022

6/10 Okay

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel. On the plus side I had great room which was spotless and a lovely evening meal. On the minus the wifi in my room (at the end of the corridor) was awful which meant I had to sit right by the door to have any chance of getting signal. I never got to eat breakfast as they got my order wrong and I ran out of time waiting before I had to leave for work.
Stayed 2 nights in Nov 2022

10/10 Excellent

Stuart

Stayed 1 night in Oct 2022

6/10 Okay

Rahela

Disliked: Staff & service
Stayed 1 night in Oct 2022