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Reviews of Infinity On The Beach

3 out of 5
Infinity On The Beach
Dover, St. Lawrence Gap, Christ Church

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 888 reviews" "
Rating 8 - Good. 332 out of 888 reviews" "
Rating 6 - Okay. 133 out of 888 reviews" "
Rating 4 - Poor. 48 out of 888 reviews" "
Rating 2 - Terrible. 18 out of 888 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Haleemah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and access to the beach
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff Staff was great, friendly and helpful. Great service.
Stayed 5 nights in Apr 2024
Response from Krystal and the Reservations Team on 24 Apr 2024
Good evening MichaelThank you for staying with us at Infinity on the Beach and thank you for your honest review.We are so happy you enjoyed your stay and we will be sure to pass on the information to the rest of the team members.Warm regards,The Front Desk team

8/10 Good

tanya

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I enjoyed my stay Location was great the best part Ac in 208 was horrible The set up of the property was not ideal Hotel alittle old needs updated Customer Service was excellent
Stayed 6 nights in Apr 2024
Response from Krystal and the Reservations Team on 24 Apr 2024
Good evening Tanya,Thank you for staying with us at Infinity on the Beach and thank you for your honest review.We will be sure to pass on the information to the relevant departments.Warm regards,The Front Desk team

10/10 Excellent

Joshua

Travelled with partner
Liked: Amenities
Great front desk Staff Annika was very helpful and the bartender Kemar was great. Clean, great location, great on site restaurant. The pumpkin fritters were 🔥🔥🔥🔥
Stayed 3 nights in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Joshua, Thank you for staying with us at Infinity on the Beach. We are so happy to hear that you enjoyed the stay, especially the location and our excellent staff! We will be sure to mention this review to our Management so those mentioned will also receive your feedback. As we approach our closure date in July, we wish you and yours a great year ahead. From all of us at Infinity on the Beach, all the best!Warm regards, Camille and the Front Desk Team

4/10 Poor

Kesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Kesh, Thank you for staying with us at Infinity on the Beach. We appreciate the time you took to offer feedback. If you'd like to speak with us directly, with any queries or recommendations, please know we'd love to hear from you! As we approach our closure date in July, we'd also like to thank you for considering us and to wish you all the best!Warm regards, Camille and the Front Desk Team

8/10 Good

Olga

Liked: Cleanliness
I loved the location of the hotel. Beach was beautifully maintained. The only thing that needs improvememt is more cleanliness in the rooms and working sliding doors in the rooms.
Stayed 6 nights in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Olga, Thank you for staying with us at Infinity on the Beach. We are so happy to hear that you enjoyed the stay, especially the location and our excellent staff! We will be sure to review our room assessments (and check the sliding doors) so that everything will be more seamless. As we approach our closure date in July, we wish you and yours a great year ahead. From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, Camille and the Front Desk Team

10/10 Excellent

Emma Valdevia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPERB SERVICE! RECEPTIONISTS & Bartender Kimar... VERY KIND & HELPFUL!!!! & KUDOS to EXPEDIA booking, as always no stress , no hassle. We are always using them for our trips for a while & always no problem at all! Keep up the great job Team! Thanks kindly & cheers! :)
Stayed 7 nights in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Emma, Thank you for staying with us at Infinity on the Beach. We are so happy to hear that you enjoyed the stay, especially the location and our excellent staff! It was our pleasure to serve you and yours, and as we approach our closure date in July, we wish but nothing for the best for you! From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, Camille and the Front Desk Team

6/10 Okay

Byron

Travelled with partner
Disliked: Amenities
I went to have breakfast on Saturday 13 about 8:30am, I was immediately seated to the rear right side, close to the juice dispenser, Another couple came in about five minutes after me , and was seated immediately behind my table , the couple that was seated five minutes after my arrival, got served before I was even ask for my order, After this happened I immediately got up , left the restaurant and went to the front desk to lodge a complaint , From then to the end of my stay I started having breakfast on the outside, at other guest houses
Stayed 7 nights in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Byron, Thank you for this feedback; we appreciate the time you took to offer it. We are sorry to hear of your experience at the Restaurant. Thank you for making your feelings known. Hopefully before our closure in July, we'd have the opportunity to serve you in a timely manner at Sea Fans Beach Bar and Restaurant. As the Hotel's closure date approaches we wish for your and yours to have a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests! Camille and the Guest Services Team

8/10 Good

Milessa Demetria

Travelled with family
Liked: Cleanliness, property conditions & facilities
Direct access to beach
Stayed 2 nights in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Milessa, Thank you for staying with us at Infinity on the Beach. We are so happy to receive this feedback from you! Thank you for taking the time to offer this review. Yes, our prime location offers great beach access that many guests appreciate; very glad this was to your liking. As we approach our closure date in July, we wish you and yours a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, Camille and the Front Desk Team

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Team on 23 Apr 2024
Dear Fiona, Thank you for staying with us at Infinity on the Beach. We are so happy to receive this feedback from you! Thank you for taking the time to offer this review. As we approach our closure date in July, we wish you and yours a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, Camille and the Front Desk Team

10/10 Excellent

Nyima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Everyone was very helpful. Staffs are very kind helpful and professional. Only thing is the beach towels needs to be actual beach towel instead of regular big bath towels. Too small and some looks old. I still recommend it and I’ll defrost go back. I love the vibe there. Feel very peaceful
Stayed 4 nights in Mar 2024
Response from Reservations Team on 23 Apr 2024
Dear Nyima, Thank you for staying with us at Infinity on the Beach. We are so happy to receive this feedback from you! Thank you for taking the time to offer this review. We had ordered new Beach Towels that hopefully will be more to your liking if you stay with us before our closure. As we approach our closure date in July, we wish you and yours a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, Camille and the Front Desk Team

2/10 Terrible

elizabeth

Stayed 5 nights in Mar 2024
Response from Reservations Team on 23 Apr 2024
Dear Elizabeth, Thank you for staying with us at Infinity on the Beach. We appreciate the time you took to offer us feedback. We'd love the opportunity to discuss further what about your stay could have been better so that it would be more enjoyable.Also, as we approach our closure date in July, we wish you and yours a great year ahead! Thank you for considering us this year!Warm regards, Camille and the Front Desk Team

4/10 Poor

Eshwar I

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are run down , maintenance is needed, rooms need to be upgraded
Stayed 3 nights in Mar 2024
Response from Reservations Team on 23 Apr 2024
Good day Eshwar, Thank you for this feedback; we appreciate the time you took to offer it. We are handing the property back over to it's owners, who are in charge of physical renovations and repairs to the entire property. Hopefully they will renovate the rooms soon. As we approach our closure date in July, we wish you and yours a great year ahead! From all of us at Infinity on the Beach, thank you for being our guests and truly all the best!Warm regards, The Front Desk Team

10/10 Excellent

Biancha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Especially the ladies at the front desk! Thank you all so much!!
Stayed 1 night in Mar 2024
Response from Reservations Team on 23 Apr 2024
Dear Biancha, Thank you for this amazing review!We appreciate the time you took to offer it, and from all of us at Infinity on the Beach, we'd like to say it was our pleasure serving you and yours. As our closure date approaches, we hope you will remember your time at Infinity as a pleasurable one!All the best! Camille and the Guest Services Team

4/10 Poor

Philippe

Business traveller
Liked: Cleanliness, property conditions & facilities
My one-night stay went ok until 8pm when the loud live band/karaoke/party started which ended at 1pm, without a word or warning from the hotel staff. Never again
Stayed 1 night in Mar 2024
Response from Reservations Team on 23 Apr 2024
Dear Philippe,Thank you for this review; we appreciate the time you took to offer it.Unfortunately we are unable to silence our neighbors, as they are by law allowed to have entertainment on their premises, and if they go over the allotted time allowed, we inform the proper police authorities so that it is stopped. As our closure date approaches in July, from all of us at Infinity on the Beach, we'd like to say it was our pleasure serving you and yours. Warm regards, Camille and the Guest Services Team

6/10 Okay

Michele

Liked: Cleanliness, amenities, property conditions & facilities
The location is ideal for a quiet getaway with friends or family. A definite option for beach lovers. The upgrade was appreciated but inconvenient. Reserved two queen beds, got a king bed, a sofa bed and a single bed. The sofa bed should not be an option and not considered an upgrade. Very uncomfortable accommodation for a few days. No elevator in this walk up. Not for older folks. We were told that the room upgrade type was not available on the ground floor. Pray that there is no storm during your stay. I planned a lovely dinner for my group at the restaurant near the beach. Relocated indoors due the weather. Food was very delayed and unavailable, service left a lot to be desired. My group of at least 4 women over 65 waited for more than an hour to receive service. Guests arrived after our group and were served before us, despite our reservation way in advance. Overall stay was good, but customer service training needs to be considered.
Response from Reservations on 23 Apr 2024
Dear Michele,Thank you for this review; we appreciate the time you took to offer it.We apologize for the delay in services at our Restaurant. Once there are orders prior to yours, that will delay the service. Thank you for also understanding that in some cases four full meals will take more time than a portion of finger foods. We hope to better our service still, even as our closure date approaches in July. Your feedback will be used to ensure this. The upgrade was not ill intended, and we understand from your feedback that it was unwanted. We will be more careful when offering complimentary upgrades to larger rooms for stays. From all of us at Infinity on the Beach, we'd like to say it was our pleasure serving you and yours. Do have a great year ahead! Warm regards

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close proximity to the St Lawrence Gap. Friendly staff. Hotel room were a bit outdated. Overall stay was great!
Stayed 1 night in Mar 2024
Response from Reservations Team on 23 Apr 2024
Dear Darren, Thank you for this feedback; we appreciate the time you took to offer it. As the Hotel's closure date approaches we wish for your and yours to have a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests! All the best!Camille and the Guest Services Team

8/10 Good

Douglas

Travelled with family
Liked: Staff & service
Excellent location good staff service Could use a little update
Stayed 9 nights in Feb 2024
Response from Reservations Team on 23 Apr 2024
Dear Douglas, Thank you for this feedback; we appreciate the time you took to offer it. As the Hotel's closure date approaches we wish for your and yours to have a great year ahead!From all of us at Infinity on the Beach, thank you for being our guests! All the best!Camille and the Guest Services Team

8/10 Good

Merline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and at a great location on the beach. Only downside was towel availability. We had to call house keeping on one occasion. The other 6 days were fine.
Stayed 7 nights in Feb 2024

4/10 Poor

kathleen

Travelled with partner
Had a two bedroom, comfortable beds but had to wait to get blankets, bathroom taps and shower drain were gross, v dirty, bedroom window was permanently open, couldn’t be closed so it was noisy and the air cond ran continuously. Furniture very worn and shabby - NOT worth the money
Stayed 3 nights in Feb 2024

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
The property is located center of dover beach, however, in two weeks management did not have seaweed removed from beach.
Stayed 14 nights in Jan 2024

8/10 Good

Steve, Saugus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet. We loved being able to walk to many restaurants and shops. Some of hotel could use some updates but overall very pleasant place to stay.
Stayed 4 nights in Feb 2024
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening Steve,Thank you for staying with us at Infinity on the Beach.We are happy you enjoyed your stay and will be sure to pass on your feedback to Management.Please feel free to contact us regarding future stay dates.Warm Regards,

8/10 Good

Nip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our fault, but we were surprised to learn no elevator for 3rd floor room. The staff kindly moved us to their building across the street in a ground floor room. Good area with several dining options within short walk.
Stayed 1 night in Feb 2024
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your feedback and positive remarks and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

8/10 Good

Adriana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would be happy to stay here again.
Stayed 3 nights in Jan 2024
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your positive remarks and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the ocean, beach was excellent
Stayed 16 nights in Jan 2024
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your feedback and positive remarks and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

8/10 Good

Nora L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, clean and very comfortable. The staff was very professional, courteous and friendly.
Stayed 4 nights in Jan 2024
Response from Krystal and the Reservations Team on 24 Jan 2024
Hi Nora,Thank you so much for your positive review and thank you for staying with us at Infinity on the Beach.We are happy that you enjoyed your stay.Feel free to contact us for future reservation assistance.Warm regards

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Beachfront Hotel
The hotel was located on a great beach with plenty of surf and sand. The beachfront bar and restaurant were a great plus. Everyone was helpful and friendly. We will definitely stay there again next time we pass through Barbados.
Stayed 1 night in Jan 2024
Response from Krystal and the Reservations Team on 24 Jan 2024
Hi Brian,Thank you for staying with us at Infinity on the Beach and thank you for your positive review.We are happy you enjoyed your stay and look forward to assisting you with your future reservations.Warm regardsKrystal and the Front Desk Team

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but needs updating
Great location right on the beach close to many restaurants, lovely friendly staff, can’t comment on the food as we did not eat there. Hotel needs modernising room was very dated and extremely noisy with music from adjacent venue until early hours, balcony was dirty and patio doors were rusty and difficult to lock. It ticked the boxes for just a 2 nights stay pre cruise.
Stayed 2 nights in Jan 2024
Response from Krystal and the Reservations Team on 6 Feb 2024
Good afternoon,Thank you for staying with us at Infinity on the Beach and thank you for your kind comments, with which we will share with our team members.Please note we appreciate your feedback and would in turn relay the points observed to the relevant personnel for their review as well.Warm regards,

8/10 Good

Whitney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great location. The beach is beautiful. We stayed on property for the entire three days and ate at the restaurant and the food was good as well. The staff were very friendly. It was also a very quiet hotel, which is nice. There are plenty of bars/restaurants within walking distance if you want more of a party-type atmosphere.
Stayed 3 nights in Jan 2024
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your feedback and positive remarks and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

10/10 Excellent

Joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection!
Beautiful place on an even more beautiful beach. Just outside the front door was the strip of St. Lawrence Gap. Tons of great restaurants, shops, even live music. What more could you ask for.
Stayed 1 night in Jan 2024

8/10 Good

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Krystal and the Reservations Team on 14 Jan 2024
Good evening Richelle,Thank you for taking the time to offer your feedback on your stay.We are glad you enjoyed your time with us.Feel free to contact us directly at any time regarding availability.Warm regards,Krystal and the Reservations Team

8/10 Good

Anthony

Stayed 8 nights in Dec 2023
Response from Krystal and the Reservations Team on 24 Jan 2024
Hi Anthony,Thank you for your positive review and we are glad you enjoyed your stay.Feel free to contact us directly for future reservations assistance.Warm Regards,Krystal and the Front Desk Team

2/10 Terrible

Ian

Stayed 10 nights in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from Krystal and the Reservations Team on 14 Jan 2024
Good evening Ian,Thank you for taking the time to offer your feedback on your stay.We are glad you enjoyed your time with us.Feel free to contact us directly at any time regarding availability.Warm regards,Krystal and the Reservations Team

2/10 Terrible

Yannick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The artwork throughout was terriffic!
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your feedback and positive remarks and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check-in process was seamless. We arrived very early before the check-in time and were nicely accommodated by the front desk that offered us towels to sit by the beach. We were able to check in one hour early, which made it great for us. Everyone at the front desk was very friendly and efficient, especially calling and arranging a taxi for our early flight. Our only complaint is the restaurant staff. They were very curt and unfriendly, not bringing us what we had asked for and not answering our questions or requests. They could definitely benefit from some customer service training! In general, we had a great time and would gladly return to the hotel. Thank you!
Stayed 2 nights in Dec 2023
Response from Krystal and the Front Desk Team on 14 Jan 2024
Good day Deborah,Thank you for your honest review; we appreciate the time it took to offer this feedback.We are sorry to hear of the experience at the restaurant that may have tarnished your stay, as that is not our standard of service.We are making steps to ensure that this does not reoccur.We pride ourselves on providing efficient, genuine and friendly service in every facet of the hotel , as with your experience with the Front Desk team.We hope for another opportunity to wow you with our service and amenities for your future stay.Warm regards,Krystal and the Front Desk team

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very disappointed at the lack of elevators, whuch was a major issue for a disabled person in my party of 2.
Stayed 4 nights in Dec 2023

8/10 Good

Hasna

Stayed 3 nights in Dec 2023

8/10 Good

John

Liked: Amenities
Room was as requested but shower very poor.
Stayed 2 nights in Dec 2023

8/10 Good

Sherriann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Dec 2023

6/10 Okay

Tricia

Business traveller, Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Donnie

Liked: Staff & service
The property is very nice the lamp shades are rusty and some of the counters in the bathroom was dusty on arrival but overall the staff is welcoming and quick on they feet
Stayed 2 nights in Dec 2023

10/10 Excellent

Rosalind, Martinsburg

Stayed 1 night in Dec 2023
Response from Krystal and the Reservations Team on 14 Jan 2024
Good evening Rosalind,Thank you for taking the time to offer your feedback on your stay.We are glad you enjoyed your time with us.Feel free to contact us directly at any time regarding availability.Warm regards,Krystal and the Reservations Team

8/10 Good

Bevan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quaint. Ideal for our one day stay.
Stayed 1 night in Dec 2023

6/10 Okay

Riley

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Krystal and the Reservations Team on 8 Feb 2024
Good evening,Thank you for staying with us at Infinity on the Beach.We thank you for your positive feedback and will be sure to pass on to our colleagues and Management.Feel free to contact us regarding future stay dates.Warm Regards,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service
The property is dated but clean and right on a beautiful beach. Lots of great dining options within walking distance. Excellent service from the front desk and housekeeping!
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 9 nights in Nov 2023

10/10 Excellent

Ronella Rehana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property, I have NO dislikes of anything. The property is well kept, rooms are amazing the staffs are ao friendly and always welcoming, the food omg A-MAZ-ING the environment is safe and so mamy options to choose from in the area. I HAD A FANTASTIC TIME IN BARBADOS. A piece of my heart is there. ❤
Stayed 3 nights in Dec 2023
Response from Infinity on the Beach on 5 Dec 2023
Thank you for this awesome review.We enjoyed hosting you and really hope you come back very soon to visit that small piece of your heart that you left here with us :-).