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Reviews of TownePlace Suites by Marriott Bangor

2.5 out of 5
TownePlace Suites by Marriott Bangor
240 Sylvan Rd, Bangor, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 146 reviews" "
Rating 8 - Good. 38 out of 146 reviews" "
Rating 6 - Okay. 10 out of 146 reviews" "
Rating 4 - Poor. 4 out of 146 reviews" "
Rating 2 - Terrible. 3 out of 146 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, well-maintained and the staff were helpful, courteous and nice. The only downside was the noise from the nearby freeway. But since the decision was made to build the hotel right next to a major interstate highway, there's not a lot to be done about that now.
Stayed 1 night in Feb 2022

10/10 Excellent

Kenya

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Have stayed here many times. Never disappoints. Suites are a great size and always super clean. Chelsea in housekeeping is amazing. The entire staff is great. We’ll be back!
Stayed 5 nights in Oct 2021

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Room had all you need except floor space. Breakfast serving area cramped. Did not like guests making noise as if they are only ones there esp overhead guests.
Stayed 5 nights in Sep 2021

6/10 Okay

Laura

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was excellent. We were on the first floor by the front desk and it was still quiet. Bed was terrible, so were the pillows. They could upgrade their toilet paper too. The kitchenette was perfect so was the breakfast.
Stayed 8 nights in Sep 2021

10/10 Excellent

JOSEPH

Stayed 1 night in Sep 2021

8/10 Good

Vince

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2021
Response from Bangor TownePlace Suites Team on 9 Sept 2021
We appreciate your feedback, and your choosing to stay with us.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I didn’t like the fact that housekeeping couldn’t come every day due to COVID etc
Stayed 5 nights in Jul 2021
Response from Bangor TownePlace Suites Team on 9 Sept 2021
Thank you for choosing to stay with us, and for your understanding regarding new housekeeping safety protocols

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff at check-in and check-out were extremely friendly and helpful.
Stayed 1 night in Jul 2021
Response from Julie on 20 Jul 2021
Thank you for choosing to stay with Us! Your positive review is appreciated!

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever!
Stayed 1 night in Jun 2021
Response from Bangor TownePlace Suites Team on 15 Jul 2021
Love to hear it! Thank you for choosing us and giving us a shout out -

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2021
Response from Bangor TownePlace Suites Team on 4 May 2021
Thank you for choosing to stay with us!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minimal traffic with bike trail near to walk dogs
Stayed 2 nights in Apr 2021
Response from Bangor TownePlace Suites Team on 23 Apr 2021
We appreciate your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Quick weekend getaway. Just perfect
Stayed 2 nights in Apr 2021
Response from Bangor TownePlace Suites Team on 23 Apr 2021
So glad to hear you enjoyed your weekend getaway!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved staying at the this hotel. The staff was amazing - so friendly and helpful. With the covid restrictions, it was easy and accommodating. Signing up for the pool was easy and nice to have our own time at the pool, instead of sharing the space. Breakfast was decent as well. Very impressed. The extended room was still plenty of room for me and my family for the weekend. 5 stars. Can’t wait to stay there again!
Stayed 2 nights in Apr 2021
Response from Bangor TownePlace Suites Team on 23 Apr 2021
Thank You! We can't wait to see you on your next trip!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Bangor TownePlace Suites Team on 23 Apr 2021
Thank you for your valued feedback!

2/10 Terrible

Jennifer

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Bangor TownePlace Suites Team on 6 Apr 2021
We are sorry to hear you did not have an enjoyable stay. Thank you for taking the time to provide us with your feedback

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big and roomy for my four young kids to play in
Stayed 2 nights in Mar 2021
Response from Bangor TownePlace Suites Team on 25 Mar 2021
So very happy to hear you and your family enjoyed our comfortable rooms! Hope to see you again soon -

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude staff
The hotel itself was clean & comfortable but staff was incredibly rude. They literally made rules up, going against what was posted in the pool area, and then continued to contradict what they were saying at the time of saying it. They limit the amount of people in the pool due to covid, which is great, but they don’t set time limits, so if you don't get there at the right time, you may not use the pool at all. They count infants in the number of people allowed in the pool area, & they continuously give nasty looks when walking by or dealing with guests. The heat in the room didn’t work, it only blew cold air all night. We just booked a one night stay with our kids to escape the chaos of the world right now & to bring them some normalcy which ended up just being a joke & more chaos than had we just stayed home. We were at their sister hotel last month with zero issues. We will NOT be back to this hotel, ever again!
Stayed 1 night in Mar 2021
Response from Julie on 7 Mar 2021
Thank you for your feedback. My apologies that you were not aware of the rules for our public spaces. We are a family friendly hotel - the rules are in place to avoid any potential injury to our guests. Regarding the heat in your guestroom - May I ask if you had contacted the front desk? Or did someone visit your room to assist? I was in contact with our associates last night to assist with troubleshooting some problems. Thank you for your response - I look forward to hearing from you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smaller than expected. The “breakfast is a joke. I understand we are in a pandemic but make good stuff to go. Very little choices, no protein, only one type of bagel “cinnamon raisin “ available.
Stayed 2 nights in Feb 2021
Response from Bangor TownePlace Suites Team on 12 Mar 2021
Thank you for your feedback. As restrictions are lifted we will continue to reevaluate what we can safely provide to our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Bangor TownePlace Suites Team on 11 Mar 2021
We appreciate your feedback and hope to see you again soon!

10/10 Excellent

karen, Maine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected! Clean, quiet and friendly!
Stayed 1 night in Jan 2021
Response from Bangor TownePlace Suites Team on 11 Mar 2021
Delighted to hear you enjoyed your stay!

2/10 Terrible

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Bangor TownePlace Suites Team on 12 Mar 2021
We are terribly disappointed to see you were not happy during your stay. We use feedback to help us continually improve our service.

10/10 Excellent

CRYSTAL

Stayed 1 night in Jan 2021
Response from Bangor TownePlace Suites Team on 19 Jan 2021
We are so pleased to hear you enjoyed your stay! Thank you for choosing us and we hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the availability of the kitchen area in the room. I didn’t like smelling smoke from another room.
Stayed 1 night in Dec 2020
Response from Bangor Towne Place Team on 6 Jan 2021
We do apologize for our other guests who were not considerate of others. Please try us again, and let us know when you smell smoke - we are happy to address it with the guest

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Bangor TownePlace Team on 6 Jan 2021
Your feedback is appreciated!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff, clean. Easy to find, tucked back in from all the hustle and bustle.
Stayed 5 nights in Sep 2020

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen is a plus!
Overall we had a nice time at the hotel. We signed up for the pool, we were very thankful for the kitchen (with stovetop, dishwasher, fridge/freezer, dishes, pots and pans, utensils) especially important during COVID, and were able to enjoy the sites around. There was a bagged bagel breakfast each morning and the staff was very accomodating for new towels, toilet paper, etc. Our only complaint is that the walls and floors are very thin, so you could hear people stomp around as hard as possible which gives you quite a fright at night.
Stayed 8 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Was kind of disappointed in our stay here. We have stayed here several times before and it has been very clean. When we arrived to our room there was a strong smell of marijuana. We stayed two night and could smell it several times throughout the stay. Underneath the couch that pulled out into a bed you could tell it hadn’t been vacuumed. There was Dirt, wrappers, and food all over the floor under it. The lights that hang over the table were covered in cob webs. We have never been ones to complain but it was a very disappointing stay for us especially where COVID-19 is a big deal right now you would expect it to be spotless and clean. I did take photos of this on my phone.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean decent size the kitchen was a plus
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk was helpful and nice. The kitchen is nice and comes with cooking utilities, which is really convenient for guest
Stayed 1 night in Apr 2020

10/10 Excellent

Cami, Northampton MA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is hands down a remarkable place. Everyone was so nice, the place was super clean, quiet, and close to everything. 10 stars!!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I didn’t like is they didn’t have firm pillows
Stayed 2 nights in Mar 2020

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Stay
It was outstanding. The hotel was clean, the staff attentive, and the area very quiet - despite it closeness to the interstate.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Renae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how it is like a small apartment. The price was good and it was very clean.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great storage and work area in the room.
Stayed 2 nights in Mar 2020

10/10 Excellent

Emalee

Stayed 1 night in Feb 2020

8/10 Good

Christy, Gastonia NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ammentities...customer service was great....proximity to everything.....very clean
Stayed 10 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Bozhidar

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Marlo

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room clean. Everything very nice
Stayed 2 nights in Jun 2019

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!!
It was a amazing trip, loved towneplace suites, the staff was friendly and helpful, rooms were clean and nice, the pool and laundry’s rooms were always clean. I would highly recommend this property!!! It made our stay very nice!!!!
Stayed 5 nights in Jun 2019

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to all sites, clean and friendly.
Stayed 11 nights in Jun 2019