Exterior

Reviews of Bangor Grande

2.5 out of 5
Bangor Grande
357 Odlin Rd, Bangor, ME

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 156 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Travelled with family and small children
Liked: Staff & service
The hotel and pool were great but the restaurant was severely lacking. We waited over a half hour just for menus and then another 30-45 minutes for our food to come out
Stayed 2 nights in Feb 2024

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great but the room was run down and bed uncomfortable
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you so much for choosing to stay with us, And for letting us know how your time with us went. We are always making changes and look forward to all of our guest returning them, and experiencing them for themselves.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you very much for the review!

8/10 Good

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , quiet
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you Linda

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
Convenient location. My room was clean, comfortable and not noisy. The fellow at check in was pleasant. I did not use any of the facilities.
Stayed 1 night in Apr 2024
Response from Guest Services on 19 Apr 2024
Thank you for coming Lee

10/10 Excellent

Bee's Twisted Tale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check in
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for coming Bee

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
It was a decent stay. Nothing flashy.
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for coming Peter

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you John

10/10 Excellent

MEIR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the idea of having a dining room available in the hotel and a bar area. This made it very convenient for me as I had no reason to leave the hotel and look around for food and drinks
Stayed 5 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you for enjoying your time with us

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location at a very affordable price!
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you Benjamin

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay.
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you Olivia, We are very happy you enjoyed your time with us.

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, amenities
We chose this property for a base camp to go view the eclipse in Northern Maine. The staff was very friendly and calm under pressure of a large influx for a couple of days. Their on site restaurant was very good, both for breakfast and supper, with live music one night. Prices very reasonable, but staffing was limited and the wait and bar staff stretched to the max. But, the atmosphere was festive. Noisy in the halls, smell of weed frequently also in the halls. Reasonable price for us though.
Stayed 2 nights in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for choosing to stay with us Barbara. We also thank you for being so understanding with everything that was going on. We did not anticipate being as busy as we were. So we are thankful when guest are understanding. We are a non smoking building so any smell of weed and cigarettes is something we immediately look into . Thank you again, It was great to have you.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and room was clean and comfortable. The connected restaurant was really good and the lounge had good open mike entertainment.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for staying with us. The lounge has entertainment every week.

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay started off a bit rough - the room we were assigned wouldn't lock - but the front desk receptionist, Michael, was very helpful and was able to get us quickly moved into another room. We very much appreciate the level of service he provided. We would definitely stay here again. The room and amenities were comfortable. We didn't check out the restaurant, but based on the selections and pricing, it looked good!
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you so much for staying with us, and for letting us know how your time with us went. Michael is great. He thanks you and hopes to see you guys again.

6/10 Okay

Kumar Naveen

Rooms need upgrade
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you for coming to stay with us

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were.very friendly and helpful
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you very much!

2/10 Terrible

tony

Travelled with family
Power drinkers singing until 2 am
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Sorry to hear that, please come speak to us at guest services or contact us to help us pinpoint the issue.

10/10 Excellent

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. The room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Guest Services on 8 Apr 2024
Thank you so much Darlene. We hope to have you again soon

10/10 Excellent

cara

Liked: Cleanliness, staff & service, property conditions & facilities
For the price and need this was perfect!
Stayed 1 night in Apr 2024
Response from Michael on 4 Apr 2024
Thank you very much for the review and we hope to see you again!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Amenities
Young man very helpful at the front desk.
Stayed 1 night in Apr 2024
Response from Guest Services on 4 Apr 2024
Thank you very much for the review!

6/10 Okay

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
There were a lot of burn holes in rug 😬 Bery out dated. The room was clean
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Apr 2024
Thank you for the review, we're working on renovations daily. Hopefully your future stay with us will be more accommodating to your needs.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Guest Services on 3 Apr 2024
Thank you Don, We hope to see you again

8/10 Good

Amanda

Travelled with family
Disliked: Amenities
The hotel is average nothing super about it. It’s in a really bad place for shopping but if you are going to the airport it’s a perfect spot for you. The airplanes going by it those is extremely load sounds like it is coming right in your room. Which is strange because we stayed at another hotel before that’s just on the other side of the lights and never heard the planes like that. The facility it self could really just use some tlc it seems like that maybe have been trying to work away at it a bit but could use some more lots of cracks in the walls very loud heaters in the room the beds are very broke in and they have more rooms with small beds then they do big beds. We had to have a room with 2 double beds because there was nothing else available double beds are not something adults want update you bed sizes to queen beds at the very least.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thanks for the review!

10/10 Excellent

Kimberly

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was kind and helpful. They went above and beyond when it was discovered our older gentleman of a dog couldn’t get up the stairs to a 2nd floor room. Despite being busy, they put their heads together and found a way to get us in a ground floor alternative. Thank you, Bangor Grande front desk! We appreciate you!
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you so much Kimberly! This is great to hear! We hope we will get to have you again in the near future.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities
One night stay was good.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you Richard. We hope to see you again soon.

6/10 Okay

Debra

Travelled with family
Disliked: Property conditions & facilities
The lobby and front desk staff were not very welcoming. I understand it’s a holiday, but travel guests should still be greeted with a smile. The area with the complimentary coffee and tea was dirty and unkept. Don’t think we’ll return to the Grande next time we’re visiting in Bangor. Disappointed.
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hi Debra, Sorry you didn't enjoy your time with us. We hope you will give us another chance in the future.

8/10 Good

Whitney

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Thank you for staying with us

10/10 Excellent

Faith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Bangor Grande for two nights unexpectedly after my flight was delayed, and Alex and the rest of the staff were so kind and accommodating to me during my stay, will definitely keep this hotel in mind for future trips :)
Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar 2024
Thank you so much for the review, Alex is a wonderful member of our staff! We're grateful that you appreciated your stay and hope to see you again soon!

8/10 Good

PATRICK

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Michael on 29 Mar 2024
Thank you for the review!

10/10 Excellent

Jay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Nothing luxurious, but the room was clean and nice enough. Great location for a traveler off the I-95. Parking was easy, close and free. Hotel restaurant was good and very reasonably priced. Only had breakfast there but everyone was happy. Was surprised to see a local stop there to get a gift certificate for a friend/family. There were other food options close as well. Nice pool and all the staff we interacted with were friendly. Coffee station near the front desk was better than the in-room coffee that many places have. No complaints about our stay at the Bangor Grande.
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thank you so much for letting us know how your stay with us went. We are always making changes and hope we will get to have you again.

6/10 Okay

Christine

Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Thank you for coming Christine

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the halls were dirty and the room smelled stale and musty.
Stayed 1 night in Mar 2024
Response from Michael on 21 Mar 2024
We're sorry your stay with us wasn't the greatest, hopefully if you decide to stay with us again in the future, you will have a better experience next time.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, everything was ultra clean, easy to find and park, very comfortable bed! I will definitely be returning here!
Stayed 1 night in Mar 2024
Response from Michael on 21 Mar 2024
Thanks very much, we appreciate having you with us and look forward to seeing you again soon!

2/10 Terrible

Sherry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL! The pictures on their website are very deceiving. When we checked in, the person at the front desk was very nice and told us to drive around the building to access our room. When we parked, there was an individual parked next to us with drug paraphernalia out in the open and appeared to be doing drugs in the car. There were others loitering around as well. There is a back courtyard that is not pictured on the website which was filled with dumpsters and other trash. When we entered we smelled the VERY strong stench of marijuana. Our room appeared to be clean but looked nothing like the pictures we saw when we booked our stay. The door was thin and seemed easy to break into. The hotel as a whole was not updated. Since it was my daughters and myself (all females) we did not feel safe staying, so we left and had to book alternative lodging. The price for a night’s stay is affordable for a reason! Don’t be fooled like I was!
Response from Guest Services on 20 Mar 2024
Please contact us directly at your earliest convenience to discuss these issues. Thank you.

8/10 Good

Leonard

The kids enjoyed the pool.
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
Thank you for coming Leonard

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the Wi-Fi. I couldn’t get Wi-Fi in the room and I needed to book a hotel for the next night and I needed to do some online banking so I had to go out in the hallway or down in the lobby. I was very frustrating
Stayed 1 night in Mar 2024
Response from guest services on 14 Mar 2024
Hi Donna, I apologize for the wifi. We are aware of this issue and are working towards having this fixed. On the other hand i'm happy that this was the only issue you had with us.

6/10 Okay

Lori

Liked: Staff & service
The front desk staff and restaurant staff were very helpful and patient. The rooms clean though outdated. My issue was more in the clientele.
Stayed 1 night in Mar 2024
Response from Michael on 11 Mar 2024
Thank you for the review, so sorry if things weren't up to your standards. We'll continue to strive to keep the environment well-suited for all of our guests.

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The manager was super accommodating when our shower didn't work. Was a clean hotel. Definitely worth what we paid.
Stayed 1 night in Mar 2024
Response from Guest Services on 11 Mar 2024
Thank you so much Amy, You were great to have

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant great service
Stayed 2 nights in Mar 2024
Response from Mike on 10 Mar 2024
Thanks for the review!

10/10 Excellent

John

Business traveller
Liked: Staff & service, property conditions & facilities
Vey nice
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
Thank you for coming John

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places to stay at in Bangor. Always have a great experience with the hotel.
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
Thank you Kimberly! We hope to see you again soon.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful thank you
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Mar 2024
Thank you so much!

10/10 Excellent

Shannon, Saint John

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in. Staff is lovely, our room is super clean and comfortable. Glad we chose the Bangor grande a second time
Stayed 1 night in Mar 2024
Response from Michael on 4 Mar 2024
Thank you so much for the review, Shannon. We're glad you chose us again as well and we hope that you continue to do so!

6/10 Okay

Camisha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bangor Grande on 4 Mar 2024
Thank you for the review!

6/10 Okay

Shania

Travelled with partner
Liked: Cleanliness, staff & service
While the property was clean, and the staff was friendly and helpful, the room was not what was shown for what i was booking. The king suite in the photos is more upscale, newer, and larger. The room was smaller than expected, and extremely outdated. The walls are thin, and i was kept up quite late by what felt like people right outside my door screaming and laughing. The heater clicked loudly all night, and couldnt get the room to temp at all. Overall for the price i suppose its an okay option, but i probably wont return.
Response from Michael on 3 Mar 2024
We're sorry the room wasn't as expected, Shania. There are a few king suites at our location and one of them is a bit larger than the others. If you decide to book with us again, let us know about your previous stay and we'll accommodate you for the past reservation as well as give you the larger suite if available. Thank you for the feedback, and we hope to see you again!

8/10 Good

CHERYL

Travelled with family
Liked: Cleanliness, staff & service
It said they were renovating some of the rooms. Apparently our room was not one of them. The door on the bathroom was very old with the paint coming off. This is a minor problem as the price of the room was affordable.
Stayed 2 nights in Feb 2024
Response from Guest Services on 27 Feb 2024
Hi Cheryl, Thank you for staying with us, and for letting us know how your time with us went. We are always making changes and appreciate any feedback we can get from our guest.

6/10 Okay

Jill, Northfield

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Was in an acess room and the bathroom could use more hooks or shelves. Also no microwave in rooms. Housekeepers need to open curtains to see what might be on the window sill. Friend of mine was in a room and found a partially eaten Italian. Refrigerator was small and did not have a freezer in it.
Stayed 2 nights in Feb 2024
Response from Mike on 26 Feb 2024
It looks like your stay could've been better with us and we'd love to make it up to you. If you decide to stay with us again in the future, please explain your previous issues when booking and we'll accommodate you with a much better experience next time.

10/10 Excellent

Sandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean, courteous staff.
Stayed 1 night in Feb 2024
Response from Michael on 26 Feb 2024
Thank you very much for the review, we're looking forward to your next visit here!

4/10 Poor

Chris

Travelled with family
Liked: Staff & service
Disliked: Amenities
No snack machines. No micro or fridge in room. Thought that was just standard nowadays. Not much parking, had to park far from door. People hanging out outside drinking and urinating on property. Loud children running up and down halls late.
Stayed 6 nights in Feb 2024
Response from Mike on 26 Feb 2024
Hi Chris! We're sorry that your experience didn't go so great with us. It was quite a busy weekend having a youth hockey team and hosting comic con simultaneously which would explain the very large amount of adults and children running around, though it is unfortunate that it happened to fall on the same weekend as your arrival. If you decide to return to us another time, we'll see about accommodating you for your previous experience. Also just to clarify, there is a fridge in every single room under the tv in the cabinet. Hope to see you again!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This had a nice heated pool.
Stayed 1 night in Feb 2024
Response from Mike on 23 Feb 2024
Thanks so much for the review! Glad you loved the pool, it'll be waiting for your return!