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Reviews of InterContinental Bandung Dago Pakar, an IHG Hotel

5 out of 5
InterContinental Bandung Dago Pakar, an IHG Hotel
Jalan Resor Dago Pakar Raya 2B, Resor Dago Pakar, Cimenyan, West Java

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 106 reviews" "
Rating 8 - Good. 36 out of 106 reviews" "
Rating 6 - Okay. 14 out of 106 reviews" "
Rating 4 - Poor. 8 out of 106 reviews" "
Rating 2 - Terrible. 3 out of 106 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dewi, Lake charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been twice in this property, they recognize me as return customer. Very friendly staffs abd beautiful scene from my room
Stayed 2 nights in Apr 2024

10/10 Excellent

Ahnaf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I visited during year end, many activities for kids. They also provide special gift since we also celebrate anniversary
Stayed 2 nights in Dec 2023

10/10 Excellent

OLIVIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Tjio Hiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say but Excellent !
Stayed 1 night in Nov 2023
Response from InterContinental Bandung Dago Pakar on 20 Nov 2023
Dear Tjio,Thank you for opting to trust Intercontinental Bandung Dago Pakar as your place to stay in Bandung. It is such a great pleasure and honor for us to receive your positive feedback on our property. Your great staying experience is what drives us to even provide better services and hospitality to our customer. Should there be any chance for your next trip to Bandung, our team are earnestly looking forward to welcome you again.Yours Sincerely,Dina Novia FaisalAsst. Director of Marketing Communications

10/10 Excellent

Dewi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dina on 30 Aug 2023
Dear Dewi,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung.Warmest Regards,Dina Novia FaisalAsst. Director of Marketing Communications

8/10 Good

Liliany

Stayed 1 night in Jan 2023
Response from Dina on 20 Jan 2023
Dear Liliany,Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung.Warmest Regards,Dina Novia FaisalAsst. Director of Marketing Communications

10/10 Excellent

Nasrol Shah

Stayed 1 night in Aug 2022

8/10 Good

Mercy

Stayed 3 nights in May 2022

10/10 Excellent

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Green view Hotel
The Hotel location is in North Bandung City, surrounded by green natural scenery. It was nice to stay in this Hotel, they offered us a free room upgrade. In the morning we can enjoy the beautiful scenery and the fresh air by walking around the Hotel.
Stayed 1 night in Jan 2022

4/10 Poor

Baba

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Below par than expected
For a 5 star hotel we expect - excellent customer service . Which was totally missing . Staffs are not trained enough. I didn’t get a Butter when asked in the counter during breakfast , reply was that it got finished . But i went to the floor manager and he could go inside a get one . I’m not a beef eater - no chicken for the barbecue dinner , first the chef mentioned he will bring it and then later the answer is it got finished. This is 7pm time .Can someone Please check below the bed - hell lot of dust . SO the vaccum cleaner never reached to this place at all .The extension area in the room was also dusty , the curtains was also having dust . Overall i was not satisfied . I got a drawing from the housekeeping staff on the mirror which made my mood better .
Stayed 2 nights in Nov 2021
Response from Dina on 17 Nov 2021
Dear Baba, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We deeply apologize for the inconvenience you experienced during your stay with us. Your concerns have been properly received by our team and we would immediately ensure follow-up actions upon the aforementioned shortcoming. We really appreciate the time and thoughts you had put into our service and we hope our temporary drawback does not keep you from staying with us again. Should there be any chance for a revisit, we are earnestly looking forward to welcome you again. Respectfully yours, Dina Novia Faisal Marketing Communications Manager

8/10 Good

Maranti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dina on 25 Sept 2021
Dear Maranti, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung. Warmest Regards, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Lokkie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Dina on 25 Sept 2021
Dear Lokkie, Thank you for choosing InterContinental Bandung Dago Pakar as your place to stay in Bandung. We are very pleased to know that you had a pleasant stay with us. We are looking forward to welcome you again in the future should there be any chance for your next visit to Bandung. Warmest Regards, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

dewanto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

4/10 Poor

Axel

Stayed 2 nights in May 2021

8/10 Good

Tommy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in Dago Pakar Bandung
The view is very beautiful, especially when there is thick fog in the morning. The hotel reduced the capacity due to covid precaution to help guests maintain physical distancing which is good. The sound proof between rooms is bad so that we can hear conversations from the room next door.
Thick fog in the morning, feels like above the cloud
Sunrise
Stayed 1 night in Mar 2021

8/10 Good

daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with good facility
Stayed 2 nights in Feb 2021
Response from Dina on 18 Feb 2021
Dear Daniel, It gives us great pleasure to hear from you and we are thrilled that we could be of service to ensure your holiday was a truly memorable one. We are delighted to learn that you had an excellent stay with us. Your comments on our facilities are most gratifying and will be shared with the whole team. We look forward to welcoming you and your family back in the future. Best regards, Dina Novia Faisal Marketing Communications Manager

8/10 Good

Tatarina, Bandung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i ordered a taxi one day before for the morning but they forgot it and had to re order in the morning, taxis usually takes 30 mins to arrive at the hotel, i was quite worried since i left for a flight
Stayed 3 nights in Jul 2019
Response from Dina Novia Faisal on 19 Feb 2020
Dear Tatarina, Thank you for your review and while it was our pleasure to welcome you to the hotel. I am sincerely sorry that you had a number of challenges with your stay experience. I will be reaching out to you directly to further address your concerns and to share with the actions we have taken. I look forward to welcoming you back in the not too distant future.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Dina Novia Faisal on 19 Feb 2020
Dear Charles, Thank you for your great point review of InterContinental Bandung Dago Pakar. I am glad to know that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and great staff. Hotel is clean and maintained well. Our room was beautiful.
Stayed 3 nights in Oct 2019
Response from Dina on 1 Nov 2019
Dear Anonymous, Thank you for staying at InterContinental Bandung Dago Pakar. We are extremely happy to know that during your stay, we managed to uphold our highest level of service. This really shows our professionalism and commitment towards every single guests’ satisfaction, and we thank you for that. We cannot wait to serve you back for another precious moment in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Betasari

Liked: Cleanliness
Stayed 1 night in Aug 2019

8/10 Good

Jansen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Dina on 2 Aug 2019
Dear Anonymous, Thank you for taking your valuable time to provide feedback and reviews on our hotel. We always strive to provide the best service to our guests and we really appreciate your feedback regarding your recent visit at our hotel. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Juliana, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth value for money. Room are spacious and hotel location is secluded away from city, great retreat for those looking for relaxation.
Stayed 3 nights in Jul 2019
Response from Dina on 2 Aug 2019
Dear Juliana, Greetings from InterContinental Bandung Dago Pakar Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at InterContinental Bandung Dago Pakar took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the room, hotel location, and the ambiance of the hotel. I will make sure to pass on your comments to the team and we all look forward to welcoming you back again at very soonest. Sincerely, Dina Novia Faisal Marketing Communications Manager

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Quiet weekend stay; location not so convenient
Weekend stay. The hotel is located in a quiet area of town, but far from anything & requiring taxi to go anywhere. Hotel cleanliness & maintenance was less then ideal, but staff were generally kind & helpful. Good location for golf but otherwise better to stay elsewhere.
Stayed 2 nights in Jul 2019
Response from Dina on 2 Aug 2019
Dear Anonymous, Greetings from InterContinental Bandung Dago Pakar Thank you for taking the time to write a review about your recent stay at InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us and please be assured that we are working on the improvements that you have mentioned. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great service! The Club room had plus amenities including drinks all day
Stayed 1 night in Jul 2019
Response from Dina on 22 Jul 2019
Dear Anonymous, Greetings from InterContinental Bandung Dago Pakar, Please allow me to thank to you for such lovely feedback about your experience on recent stay with us. It brings me great pleasure knowing our colleagues at InterContinental Bandung Dago Pakar took such good care of you and ensured you enjoyed your stay with us. Your comment brings us great joy, thank you for sharing your positive thoughts on the services/ We look forward to welcome you back to our hotel in the nearest future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and comfortable stay
Overall stay as great, view from the room was fantastic and the room was especially spacious. Amenities were also of great quality. Only thing which I was a little taken aback was that the hotel had switched off the lobby lights when I arrived at 1am - explained that it was to conserve energy so I guess I won't complain in the name of being environmentally friendly - and the lights in the lift were especially dim throughout the day. Breakfast was the usual intercontinental fare, which I guess also meant it was nothing amazing. Location was great if you're looking for peace, quiet and some greenery. It was located fairly far from the city centre.
Stayed 1 night in Jul 2019
Response from Dina Novia - Marcom Manager on 16 Jul 2019
Dear Sarah, Thank you for choosing Intercontinental Bandung Dago Pakar! We are thrilled to learn that we have exceeded your expectations when it comes to looking after you for a memorable stay experience. We are also pleased you appreciated our many excellent facilities and services. We look forward to extending our warm hospitality in welcoming you back again soon. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Novi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The staff was friendly
Stayed 1 night in Jun 2019
Response from Dina on 26 Jun 2019
Dear Novi, Thank you for staying at InterContinental Bandung Dago Pakar. We are extremely happy to know that during your stay, we managed to uphold our highest level of service. This really shows our professionalism and commitment towards every single guests’ satisfaction, and we thank you for that. We cannot wait to serve you back for another precious moment in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Arief Budiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Dina on 3 Jun 2019
Dear Arief, Thank you for choosing InterContinental Bandung Dago Pakar! We are thrilled to learn that we have exceeded your expectations when it comes to looking after you for a memorable stay experience. We look forward to extending our warm hospitality in welcoming you back again soon. Sincerely, Dina Novia Faisal Marketing Communications Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Dina on 17 May 2019
Dear Anonymous, Thank you for your great five star review of InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019
Response from Dina on 3 May 2019
Dear Anonymous, Thank you for your great review of InterContinental Bandung Dago Pakar. I am glad to read that you enjoyed your stay with us. I hope we will soon have the opportunity to welcome you back. Sincerely, Dina Novia Faisal Marketing Communications Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Returning guests to Intercontinental Bandung, Dago Pakar. The cleanliness standards had dropped and fell before our expectations of an IHG hotel when we visited 2 years ago. Multiple stains were observed on the carpets near to the working desk. The fabric on the day bed was also badly stained. This suggest a slack in the cleaning regime. The mini bar was also found to be almost empty. Hope intercontinental can bring back the pleasant experience 2 years ago.
Stayed 2 nights in Feb 2019
Response from Dina on 28 Feb 2019
Dear Anonymous, I genuinely appreciate the time you have taken to leave your detailed review on Expedia page. I regret to hear of your disappointing experience in the hotel, and I sincerely apologize for the service shortfalls experienced during your stay. Please, rest assured that we have carefully noted your concern regarding our service and will do the necessary actions needed. Thank you for bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back in the future. Sincerely, Dina Novia Faisal Marketing Communications Manager

8/10 Good

Risman Harif

Liked: Staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days at so called a '5 star hotel' with excellent reviews of good food & ambience. 1st day-paid for mountain view but got a carpark view. 2nd day-after a long day outing came back late night,room was not clean.ordered dine in 3rd day-came back night found new cigarette on the table & earpiece in my pocket haversack in the safety box room was stolen. 4th day-ordered room service breakfast,eaten when to shower place my breakfast tray by the daybed & i found fat maggots in my food. (My complains for all that were ignorant unattentively called up,being passed to several staffs,i had to repeat explaining my disappointment,took matters lightly,maybe not happening in their own shoes:(
Stayed 3 nights in Dec 2018

2/10 Terrible

Ale, Singapore

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room (esp the toilet) smelt so bad. The gym was so stuffy and smelly
Stayed 2 nights in Oct 2018

8/10 Good

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Ganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Nike April on 6 Jun 2018
Dear Ganda, Warm greetings from InterContinental Bandung Dago Pakar, Thank you for the 5 star rating. Sincerely, Nike April Marketing Communications Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms left much to be desired
The room was quite dirty and ill-maintained (there were carpet burns). There was a strong sewerage smell in the shower area, as well as the bathroom. The rain shower was squeaking. The air-conditioning was also squeaking throughout the night.
Response from Nike April on 8 Jun 2018
Dear Sir/Madam, Warm greetings from InterContinental Bandung Dago Pakar. Thank you for taking your valuable time to provide feedback and reviews on our hotel. We really appreciate your feedback regarding your recent visit at our hotel. I am sorry that we failed to meet your expectations and I hope you will accept our sincerest apologies for the inconvenience that you have experienced during your stay. Please let me assure you that these issues will be looked into. We hope to have the opportunity to welcome you back to InterContinental Bandung Dago Pakar, to fully convince you of our hotel facilities and services. Once again thank you and please do not hesitate to contact us if we can be of any assistance. Warm regards, Nike April Marketing Communications Manager

10/10 Excellent

Kikie, Jakarta, ID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel for getaway
This hotel has been around for 2 years (according to the receptionist). The hotel is in a very good condition, clean, well maintained, and surprisingly very quiet. As it was in a long weekend we had anticipated a crowded hotel. The room was spacious, the food was scrumptious, and the pool was always warm and enjoyable in an always-cold weather. The hotel is located in a luxurious and isolated area in Bandung. It would take around 10-15 minutes driving (or around 1 hour walking) to find the nearest store.
Stayed 1 night in Apr 2018

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family otuting
Fantastic hotel with great views from the panorama rooms. Great for family outings. The club lounge was very good with friendly staff and excellent cocktails.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but Inconsistent service some disappointments
Overall the stay was enjoyable. Spacious rooms, beautiful view and location and friendly service overall. The breakfast buffet was extensive and service in coffee shop and concierge was attentive. However service and professionalism lacked greatly in the Chinese Restaurant and Spa which led to disappointing experiences and what could have been a level 5 rating (high) is regretfully a 3.5. But this can be improved with better staffing, training and upholding service excellence standards.

8/10 Good

dawn, singapore

Liked: Cleanliness, staff & service
For international guests
The staff members are friendly and helpful. They even suggested a breakfast pack when they knew I was checking out by 5am. However, there’s no bath robe, no hair dryer and the safe and fridge was locked. all resolved when I asked though. Food in the restaurants are not authentic Indonesian fare (except for the baso and afternoon snacks).
Stayed 3 nights in Feb 2018

8/10 Good

KC, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Nice 5 star hotel in Bandung
Overall the hotel experience was nice. Nice scenery, nice and helpfull staffs, quiet environment. Breakfast was OK, not too great not too bad, it could’ve been better. 😊
Stayed 2 nights in Feb 2018

8/10 Good

Ronaldo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be sure to request to view the room
Upon checking in at the reception they told me only smoking room was available even though the booking clearly stated non-smoking room. They then told me to upgrade my room at additional fee. After demanding for it they finally said there is a non-smoking room available then brought me to a shady, smelly room to view the room first. obviously I did not want as I was with kids. So I had to settle and pay extra even though it felt like an upsell trick they used as I have experienced it twice. The upgrade room was much nicer in a non-smoking floor and without the smell.
Stayed 2 nights in Dec 2017

10/10 Excellent

Juan Arriola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel but the service at restaurants need to improve
Stayed 3 nights in Dec 2017

10/10 Excellent

Renny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Relaxing Weekend in the Mountain
I had an amazing stay at Intercontinental Hotel Bandung. And my room was extraordinary. The room was very spacious, and the view from the room was breathtaking. The bed was so comfy, there were a lot of amenities in the bathroom, and a coffee machine in my room. I had the most relaxing time feeling like a riché during my stay. The staff were so friendly and informative about every enquiry that I asked. The only thing that I noticed from the condition of the hotel, which I felt it was such a pity for a hotel as caliber as Intercontinental. The hotel was only 2 years old, but there are certain parts of the hotel that had run down. I just wished that the management will take good care of the hotel's condition more thoroughly.
Stayed 2 nights in Nov 2017
Dear Renny, Thank you for taking your valuable time to write us a review and give a 5-star rating. We are glad to hear that you have a wonderful time while stay with us especially for the room facility and and our staff's service. We appreciate your feedback regarding our building condition and please rest assure that this matter will be looked into. We hope we could welcome you back at InterContinental Bandung Dago Pakar with a better stay experience. Regards, Nike April-Marketing Communications Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Guest, Thank you for taking your valuable time to give us a five-star rating. We are happy to know that you are having a good time while staying with us. We hope we could have the opportunity to welcome you back at InterContinental Bandung Dago Pakar and give you the excellent service. Warm Regards, Nike April-Marketing Communications Manager

4/10 Poor

YU O

Disliked: Staff & service, property conditions & facilities, room comfort
staff training is not enough ,
Stayed 2 nights in Aug 2017
Dear Yu O Tsai, Greetings from InterContinental Bandung Dago Pakar. Thank you for taking your valuable time to provide feedback and review of our hotel. We really appreciate your feedback regarding your recent visit at our hotel. I am sorry that we failed to meet your expectations and I hope you will accept our sincerest apologies for the disturbance you have experienced during your stay. Please let me assure you that these issues will be looked into. We hope to have the opportunity to welcome you back to InterContinental Bandung Dago Pakar, to fully convince you of our hotel and services. Once again thank you and please do not hesitate to contact us if we can be of any assistance. Warm regards, Nike April-Marketing Communications Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contradictory
Trouble with internet access, in-room guests were supposed to have their own private internet access, but what happened was they had to use complimentary internet access that has been limited for 2 hours only
Stayed 1 night in Jul 2017
Dear Valued Guest, Greetings from InterContinental Bandung Dago Pakar. Thank you for taking your valuable time to write a review and give us a four-star rating. We are taking your feedback seriously especially for the internet facility at our room. Our in-house guest is entitled with a free unlimited internet connection by submitted your last name and the room number when you are opening the landing page. We are sorry that we've failed to meet your expectation and let me assure you that this case won't happen again. We hope we could improve our service and have the opportunity to welcome you back at InterContinental Bandung Dago Pakar. Have a lovely day! Warm Regards, Nike April Marketing Communications Manager