Exterior

Reviews of Banbury Wroxton House Hotel

3 out of 5
Banbury Wroxton House Hotel
Silver Street, Wroxton, Banbury, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 168 out of 302 reviews" "
Rating 8 - Good. 89 out of 302 reviews" "
Rating 6 - Okay. 27 out of 302 reviews" "
Rating 4 - Poor. 14 out of 302 reviews" "
Rating 2 - Terrible. 4 out of 302 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Relaxed
Stayed 1 night in Apr 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Camiele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy
Stayed 1 night in Feb 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming on reception upon arrival and our room was nice and big and the bed comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Dave

Stayed 1 night in Jan 2024

6/10 Okay

Mohammed

Business traveller
Disliked: Property conditions & facilities
Lighting in the car park was non existent. Room was extremely cold, until i fouund heater in the wardrobe.
Stayed 1 night in Jan 2024

6/10 Okay

Wassim

Business traveller
Liked: Property conditions & facilities, room comfort
Difficult to connect to the internet and poor
Was fine. Apart from poor unreliable internet connection
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Perfectly kitted out room comfortable and quiet. Easy parking. Food and breakfast available. Quick and easy check in and check out. The only thing to mention is the radiator was off on my late arrival and it was very cold. Room was pre paid, would have been a nice touch if the room had been warmed before my arrival. It cannot complain the hotel was excellent
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Anchanpreet

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa, Brackley

Stayed 1 night in Dec 2023

8/10 Good

Paul

Stayed 3 nights in Dec 2023

8/10 Good

James

Stayed 1 night in Dec 2023

4/10 Poor

Alistair

Stayed 4 nights in Nov 2023

8/10 Good

Caroline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sweet little hotel and enjoyed my stay
Stayed 1 night in Nov 2023

2/10 Terrible

Chris

Stayed 5 nights in Nov 2023

4/10 Poor

Neil

Stayed 1 night in Sep 2023

2/10 Terrible

Lori

Stayed 2 nights in Sep 2023

6/10 Okay

Robert

It’s a a good location but the breakfast is expensive …. The carpets are not that clean and need replacing . The carpets were not hoovered so disappointing…. The staff were helpful and friendly but it’s needs upgrading. The furniture in the bedrooms are poor quality . The bathroom taps was stiff and the baths very old ..
Stayed 2 nights in Sep 2023
Response from Florence on 19 Sept 2023
I hope this message finds you well. First and foremost, I want to express my gratitude for taking the time to provide us with feedback regarding your recent stay at our hotel. We genuinely appreciate your input as it helps us identify areas in need of improvement and ultimately enhance the overall experience for our valued guests.I would like to address the concerns you raised:Breakfast Pricing: We understand that the cost of breakfast was not in line with your expectations. We continually review our pricing to ensure it offers fair value for the quality of service and food provided. Your feedback will certainly be taken into consideration during our future pricing evaluations.Cleanliness and Carpet Condition: I apologize for the disappointment you experienced regarding the cleanliness of the carpets in your room. This is not the standard we aim to uphold, and I assure you that we are taking immediate steps to address this issue. Replacing carpets and maintaining cleanliness is a priority for us. As part of our commitment to improvement, I would like to inform you that we are currently in the process of renovating our property step by step, and addressing carpet cleanliness and replacement is one of our ongoing projects.Staff Service: We're delighted to hear that you found our staff to be helpful and friendly. We take great pride in our team's dedication to providing exceptional service, and your positive comments will be shared with them.Room Furniture and Bathroom Facilities: Your feedback concerning the quality of furniture and the condition of bathroom fixtures has been duly noted. We are in the process of evaluating room furnishings and will consider necessary upgrades in our future plans to ensure our guests' comfort. Our ongoing renovation efforts will include the refurbishment of guest room furniture and bathroom facilities to meet modern standards and provide an enhanced experience.Once again, thank you for sharing your thoughts with us. Your feedback is invaluable in helping us make the improvements necessary to provide an excellent guest experience. We genuinely hope that you will consider giving us another opportunity to serve you in the future, and we promise to make your next stay a much more enjoyable one.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Florence on 3 Sept 2023
Dear David,Thank you for choosing Wroxton House Hotel, and for taking the time to share your wonderful experience. We feel honoured to have had the opportunity to host you, and we can't wait to create more cherished memories together.Best Regards,Florence Reception

10/10 Excellent

Nicholas

Stayed 2 nights in Jul 2023
Response from Florence on 3 Sept 2023
Dear Nicholas,Thank you so much for you positive feedback. We look forward to welcoming you back to our hotel in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Our team is always here to assist you in any way we can.Best regards,FlorenceReception

10/10 Excellent

Luke, Waxhaw

Stayed 1 night in Jul 2023
Response from Florence on 3 Sept 2023
Dear Luke,We extend our utmost gratitude to you for taking the time to share your recent experience at Wroxton House Hotel. We express our deepest gratitude for your kind words and commendation. Your support means the world to us, and we remain at your service to ensure your next stay is equally memorable.Best regards,FlorenceReception

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great people and lovely room - at Silverstone for three days and the hotel was ideal - great breakfast and evening meal thank you
Stayed 3 nights in Jul 2023
Response from Irina on 25 Jul 2023
Thank you for your kind review which is greatly appreciated. We are delighted to hear that you have enjoyed all the aspects of your stay.We are hoping to welcoming you back!

6/10 Okay

Patrick

Stayed 2 nights in Jul 2023
Response from Florence on 3 Sept 2023
Dear Patrick, Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and are sorry to hear that your recent stay at our hotel didn't meet your expectations.If you would be willing to share more specific details about your stay, it would greatly assist us in making the necessary improvements. Our goal is to provide exceptional service, and your input is a crucial part of that process.We hope that you will consider giving us another chance to exceed your expectations during your next visit. Your satisfaction is very important to us, and we would love the opportunity to regain your trust.

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Florence on 3 Sept 2023
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest assessment, as it helps us continuously improve our services.We're sorry to hear that your experience was not up to your expectations, and we apologize for any inconveniences you may have encountered during your stay. Your comments are invaluable to us, and we take them seriously.We would like to learn more about the specific issues you encountered so that we can address them promptly and make the necessary improvements. If you could kindly share more details or suggestions, it would greatly assist us in enhancing our guest experience.Thank you for choosing to stay with us, and we appreciate your patience and understanding.Sincerely,Florence

10/10 Excellent

sarjit

Stayed 1 night in Jun 2023
Response from Florence on 3 Sept 2023
Thank you so much for taking the time to share your wonderful review! We are absolutely thrilled to hear that you had a 10/10 experience during your stay at our hotel. there's anything specific you'd like to share or any suggestions for further improvement, please do not hesitate to reach out. Your insights are invaluable to us.and we look forward to serving you again soon!

10/10 Excellent

Chris

Stayed 1 night in Jun 2023
Response from Florence on 3 Sept 2023
On behalf of the entire hotel staff, we would like to express our heartfelt gratitude for your fantastic 10/10 review! Your feedback is immensely appreciated, and it brings us great joy to hear that you had such a wonderful experience during your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Debbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location within a village near Banbury.
Stayed 1 night in May 2023
Response from Irina on 15 May 2023
Thank you for your kind review which is greatly appreciated. We are hoping to welcoming you back in the near future!

8/10 Good

john

Stayed 1 night in Apr 2023

6/10 Okay

Petro

Stayed 1 night in Apr 2023

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
On approach this is a very nice looking place and the entrance/lounge/bar are all pleasant enough. However, I was allocated Room 8 which was billed as an Executive Room but in reality was a fairly bland porridge coloured space in the attic - certainly nothing like the pictures on the site. Not sure what made it Executive - a view of a flat roof and various satellite dishes through a pair of window shutters and a flat screen TV perhaps....However it was located right above the bar/restaurant and from the moment of check in to check out all I could hear was the piped bar music and the conversation of everyone in the bar/restaurant along with the close down and start up of the restaurant. I requested another room but was advised the stock answer of we're full so in effect tough. To add to this, the over shower in the bath was in a very narrow space and standing space virtually against the sloping attic roof so very cramped - watch your head! The only positve was a very soft but relatively comfortable bed and a clean room - hopefully the other rooms live up to the pictures but I suspect im not the only one who has complained about this room before.
Response from Irina on 24 Mar 2023
Thank you for taking the time to write the review. I am sorry to learn that your recent stay has not been satisfactory, and the executive room allocated for your stay was not to your expectations. We are pleased to hear that you found the room comfortable and clean. We are hoping you have the opportunity to return, to be able to offer you a different executive room as each one of them has a different character.

10/10 Excellent

John

Stayed 1 night in Feb 2023

10/10 Excellent

IAIN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

David

Stayed 1 night in Feb 2023

10/10 Excellent

anju

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2023

8/10 Good

Reg

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was really good, the bedroom had a very comfortable bed. Only one small thing to mention, the lights by the bed didn’t work
Stayed 2 nights in Jan 2023
Response from Tracy on 27 Jan 2023
Dear Reg,Thank you for your feedback I will pass that on.I am so pleased you had a comfortable stay apart from the faulty lights.I hope we can welcome you back soon.Kind regardsTracy

4/10 Poor

Paula

Business traveller
Liked: Cleanliness
The rooms are clean, warm and comfortable beds with friendly staff however the property is rather tired with draughty windows and bathrooms that require updating. On this visit there was only tepid water from the shower and on reporting it there was only cold water on offer the next morning. The bath ran warm water for a few minutes which then turned cold. When reported again on checkout was told I was supposed to have moved room the previous night however no one contact me to explain this. No refund was offered other than next time (not sure whenever this might be) they will upgrade my room.
Response from Tracy on 19 Jan 2023
Dear Paula,Thank you for taking the time to leave a review following your recent stay with us.I am pleased you had a comfortable stay and enjoyed the warm hospitality of our wonderful team.I am so sorry you had an issue with the hot water and that you weren't moved straight away. As offered to you we will upgrade you free of charge next time you visit.Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Tracy on 22 Oct 2022
Thank you so much for your 10/10 review. Kind regards

8/10 Good

Jane

Stayed 1 night in Oct 2022
Response from Tracy on 22 Oct 2022
Dear Jane,Thank you for your review. Your feedback is important to us. Kind regardsTracy

10/10 Excellent

Paul

Stayed 1 night in Sep 2022
Response from Tracy on 1 Oct 2022
Dear Paul,Thank you so much for your 10/10 review. Your feedback is important to us and I hope we can welcome you back soon.Kind regardsTracy

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet comfortable room. Friendly reception. Most powerful shower in Oxfordshire! Overall great stay!
Stayed 1 night in Sep 2022
Response from Tracy on 1 Oct 2022
Dear Philip,Thank you for your review following your recent stay at Wroxton. I am delighted that you had a quiet comfortable stay and I hope we can welcome you back soon.Kind regardsTracy

8/10 Good

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pleasant appearance. Too many steps, eg between breakfast room and self-serve area - balancing cups of tea/coffee while negotiating steps. Yes, it rained heavily during our visit - but route from car park to hotel full of large and deep puddles.
Stayed 2 nights in Sep 2022
Response from Tracy on 14 Sept 2022
Dear Gerald,Thank you for taking the time to leave a review following your recent stay with us. We do have some steps to navigate, we also have a side entrance and ramp for those with mobility issues.If steps are a problem we are very happy to set you a table for breakfast and dinner in an area of the hotel which doesn't have steps. If we know in advance and subject to availability we will allocate people with mobility problems ground floor rooms.I hope we can welcome you back in the near future.Kind regardsTracy

10/10 Excellent

John

Stayed 1 night in Sep 2022
Response from Tracy on 14 Sept 2022
Dear John,Thank you for your 10/10 reviewI hope we can welcome you back soon.Kind regardsTracy

4/10 Poor

richard

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Adequate bit tired
The bathroom was tired , bath panel was broken , the shower had very little pressure and was either stone cold or dangerously hot to the point where I couldn’t have a proper shower
Stayed 1 night in Sep 2022
Response from Tracy on 10 Sept 2022
Dear Richard,Thank you for your review. We are currently undergoing a refurbishment, I hope you will return to see the improvements.I am sorry to hear that you had an issue with your shower, did you mention this at the time? our maintenance team would of taken a look at it.Kind regardsTracy

6/10 Okay

Jacques

Stayed 2 nights in Sep 2022
Response from Tracy on 10 Sept 2022
Dear Jacques,Thank you for taking the time to leave a review score.Your feedback is important to us.Kind regardsTracy

10/10 Excellent

Will

Stayed 1 night in Sep 2022
Response from Tracy on 7 Sept 2022
Dear Will,Thank you so much for your 10/10 review, it means a lot to us.I hope we will see you again soon.Kind regardsTracy

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the Cotswold
Stayed 5 nights in Jul 2022
Response from Tracy on 18 Aug 2022
Dear Stephen, Thank you for your review. Your feedback is important to us. I hope we can welcome you back in the near future. Kind regards

10/10 Excellent

Carol

Stayed 1 night in Jul 2022
Response from Tracy on 3 Aug 2022
Dear Carol, Thank you so much for your 10/10 review following your recent stay at Wroxton. Your feedback means a lot to us. I hope we can welcome you back in the near future. Kind regards Tracy