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Reviews of Comfort Inn & Suites City Views

2.5 out of 5
Comfort Inn & Suites City Views
101 Curtis Street, Bakery Hill, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 425 reviews" "
Rating 8 - Good. 142 out of 425 reviews" "
Rating 6 - Okay. 37 out of 425 reviews" "
Rating 4 - Poor. 12 out of 425 reviews" "
Rating 2 - Terrible. 6 out of 425 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Leigh

Liked: Amenities, property conditions & facilities
This was a great place to stay in a really convenient location close to restaurants. Huge room, really well appointed, fabulous bathroom. Only negative is that all the windows were filthy and various parts of the room were dusty. Bed was super comfortable and clean. Check in was easy (didn’t see any staff the whole time I was there). I felt secure in the room and it was easy to park. Given it’s location it was really quiet. I really liked that there was cutlery provided, it really helped me with both dinner and breakfast!
Stayed 1 night in Apr 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are large and very clean. Staff are very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff who are great with communication. Room was really pleasant to stay in - air conditioning made the 36° day last week actually bearable, the room was way bigger than I thought it would be, the windows let in a lot of natural light which was really nice, the bed was really comfortable to sleep in, I had a large desk with a lamp that I could utilise and a large kitchen table with comfortable chairs was better quality than most places I have stayed at. Really liked the place and felt welcomed and greatful to the kindness of the staff for being so accomidating towards me and my multiple extensions stays
Stayed 2 nights in Feb 2024

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked this hotel for the pool and the pool was out of order. Had no notification prior to booking otherwise I would of booked elsewhere
Stayed 1 night in Feb 2024

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, kind and accommodating staff, good location
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really kind, approachable and accommodating to individuals and their circumstances. The flexibility in their approach to customers and allowing for things like late check ins after reception is closed is noted and appreciated. An online chat support option exists to assist those with questions/help needed who are apprehensive or unable to safely talk on the phone at that moment so can't do it themself but that person on the chat box helping you actually calls the reception on your behalf to make arrangements or answer your questions! I was so surprised and so greatful at the consideration and convenience of that unique option provided by Comfort Inn that I've not come across before at other venues.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not quite comfort
Was an amazing trip. Bed was quite hard but the room was very clean and welcoming.
Stayed 2 nights in Jan 2024

4/10 Poor

Amber

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaners left dirty dishes in the sink, and no liquid to clean them. The reception times on web site are incorrect. Several bags of dirty laundy left at the bottom of the stairs for the 2 day stay we had. The pool advertised is closed AND our room was double booked we had a stanger enter our room at 7pm as he was told this was his room number by Reception.
Stayed 2 nights in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Good location. Everything worked. After hours responsiveness via phone is good. No complaints
Stayed 2 nights in Jan 2024

6/10 Okay

Meredith

Travelled with partner
Large comfortable room but smelt dusty. We booked this motel as has pool but discovered pool not open. Very disappointing on a hot few days!
Stayed 3 nights in Jan 2024

8/10 Good

Barb

Travelled with partner
Liked: Amenities
The good and the bad of this accommodation. The room and ensuite was huge. Bed was comfy. Parking was great, always found a spot. The greyish sheets could have been whiter and the towels softer. The shower was over a spa, very tricky getting in as we are older. The windows were filthy and mold on the flyscreen. The curtains had holes and were falling off the hooks. The rooms are desperate for a bit of TLC.
Stayed 4 nights in Jan 2024

4/10 Poor

Janelle

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pool was out of order, no notification prior to stay and staff very vague about why! Overall nice enough, very basic facilities in need of updates.
Stayed 1 night in Jan 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Trudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the spacious room. Everything we needed in a convenient area.
Stayed 1 night in Dec 2023

10/10 Excellent

jody

Stayed 1 night in Dec 2023

4/10 Poor

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures description was something different in a bad way, it was unclean, noisy the managers kids were playing on their bikes behind cars. The room was not ready on my arrival after 2 pm. It was difficult to park the car undercover cramped knocking doors on the car next to you or the illars if the building. Mainly the rooms where old worn out bd furniture broken.
Stayed 3 nights in Dec 2023

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Nov 2023

8/10 Good

Gillian

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient friendly place to stay
Stayed 1 night in Nov 2023

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Check in was easy, the staff were friendly however I was disappointed that the selling points for which I chose this establishment were unavailable. After a really long drive I was looking forward to the spa bath which after filling the bath found the spa didn't work, went to order breakfast at 7pm for the next morning per their webpage (that said order before 8pm) and was told it was unavailable as they weren't doing it anymore the cherry on the cake was bedtime when we our 3 year old opened the door and took off because the door chain was missing, the latch was there but the chain wasn't had to baracade the door with chairs to keep our son in. Other than those few things it was good, though we did find in the morning a beer bottle perched on our trailer and signs someone had been climbing in our classic car.
Stayed 1 night in Oct 2023

8/10 Good

Con

Thanks goodcstay
Stayed 1 night in Oct 2023

6/10 Okay

Arwen

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities
Room was nice and spacious
Stayed 2 nights in Oct 2023

6/10 Okay

Leah

Travelled with group
Liked: Cleanliness
make sure you specify if you need the sofa bed made up, even if you book for two people, otherwise it’s $25 more
Stayed 2 nights in Oct 2023

2/10 Terrible

Samson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORT INN BAKERY HILL/BALLARAT, AUSTRALIA
We expected the hotel to be at least close to what the Comfort Inns look like in USA, but was disappointed at the dirty reception lobby, the room, the entire hotel, no elevators, the rooms looked grungy and dirty. We were given room #2 that stank so bad, I walked in and out immediately and asked for another room. We were given a choice between room #21 and 22 and both smelt like cigarettes and looked awful with dirty, I mean black dirty couches, dust everywhere, and looked filthy enough for rats and roaches. I will NEVER stay at that hotel ever again. Please check for cleanliness for this hotel. After we walked out of Room 2 downstairs, the receptionist took a dirty mop to mop up the room. I was nauseated! GROSSEST HOTEL EVER AND SHOULD HAVE A ZERO RATING!.
Stayed 2 nights in Oct 2023

4/10 Poor

Tracey

Disliked: Amenities, property conditions & facilities
Big room but very basic for the price. Bathroom is a bit tired and needs some TLC Felt old and in need of some updating
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Clean!
Stayed 1 night in Sep 2023

6/10 Okay

Asunta

Liked: Cleanliness, staff & service
The room is dusty, otherwise we have enjoyed our stay
Stayed 3 nights in Sep 2023

6/10 Okay

Alex

Travelled with family
The bed was uncomfortable woke up with a sore back
Stayed 1 night in Sep 2023

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean spacious room , everything in working order, walking distance to CBD
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and comfortable. Good stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
We like the location, staff & conveniences. Rooms were clean & comfortable
Stayed 1 night in Aug 2023

10/10 Excellent

Maree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem everything fine from perspect
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Christie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

6/10 Okay

Sleshkumar

Liked: Cleanliness
Convenient
Stayed 1 night in Jul 2023

6/10 Okay

Fin

Disliked: Property conditions & facilities
The price and review ratings didn't reflect the quality in my opinion. The building is not being maintained, the loose taps from a year ago are still loose, and the bed felt cheap with stains on the sheets. Not sure how this gets 4.4...
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Stayed 1 night in Jun 2023

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
We only stayed one night. We chose here mainly for the heated pool and the reviews were so good. The pool is a bit run down, and we had to ask for it to be opened. One of the electric blankets didn’t work, and one had the cord held together with duct tape. Location is great and was comfortable for one nights stay. Hosts were friendly.
Stayed 1 night in Jun 2023

8/10 Good

Renate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, friendly helpful staff, very clean , beds are comfy, heating not the best for winter time, bathroom was very chilly
Stayed 2 nights in Jun 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific stay, the room was simple, but very comfortable. Our only complaint was that although wifi was free, we had to contact reception after hours for the password, which we were reticent to do. The location was perfectly suited to wandering the shops. I would happily book here again.
Stayed 2 nights in Jun 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Place was convenient for us.
Stayed 2 nights in May 2023

8/10 Good

Sarah

Stayed 1 night in May 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
location was great for what we needed, friendly greeting and departure. Will stay again if passing through
Stayed 1 night in Apr 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
freshly renovated. clean. not enough towels. too many plastic wrapped bathroom products
Stayed 1 night in Apr 2023

10/10 Excellent

Louise, Traralgon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, tidy and quick check in/out.
Stayed 1 night in Apr 2023

8/10 Good

Frank

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Needs a bit of love and a bit more friendliness... for the price, very fair! We weren't there to stay in the room and were out and about, needs a bit of work/ maintenance, but The kids had a great time!
Stayed 1 night in Apr 2023

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and good value for the price. Good location close to the centre of town.
Stayed 1 night in Apr 2023