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Reviews of The Kirana Canggu Hotel

4 out of 5
The Kirana Canggu Hotel
Jl. Pantai Batu Bolong, Canggu, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 140 out of 335 reviews" "
Rating 8 - Good. 133 out of 335 reviews" "
Rating 6 - Okay. 37 out of 335 reviews" "
Rating 4 - Poor. 21 out of 335 reviews" "
Rating 2 - Terrible. 4 out of 335 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Staff were lovely, attentive, and very easy to speak with. The room was of fairly good quality and the pool was great. Location is good if you want to stay in a tourist hotspot.
Stayed 2 nights in Apr 2024

8/10 Good

Mais

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing
Stayed 1 night in Apr 2024
Response from Putu Eka on 19 Apr 2024
Dear Mais, Warmest greetings from The Kirana – A True Sense of Style…Thank you for your gracious wonderful review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. It is our immense pleasure to learn that you had a pleasurable stay experience with us. We are more than happy to read that you are satisfied with our location. We look forward to welcoming you again on your next visit to The Kirana Canggu for another memorable experience. Best Regards, The Kirana Management

8/10 Good

dung, renton

Liked: Cleanliness, staff & service
Very friendly staffs
Stayed 5 nights in Apr 2024
Response from Putu Eka on 19 Apr 2024
Dear Dung, Warmest greetings from The Kirana – A True Sense of Style…Thank you for your gracious wonderful review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. It is our immense pleasure to learn that you had a pleasurable stay experience with us. We are more than happy to read that you are satisfied with our staff. We look forward to welcoming you again on your next visit to The Kirana Canggu for another memorable experience. Best Regards, The Kirana Management

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful too! I would definitely recommend and stay here again when in Canggu!
Stayed 5 nights in Mar 2024
Response from Putu Eka on 19 Apr 2024
Dear Eduardo,Warmest greetings from The Kirana – A True Sense of Style…Thank you for your gracious wonderful review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. It is our immense pleasure to learn that you had a pleasurable stay experience with us. We are more than happy to read that you are satisfied with our services. We look forward to welcoming you again on your next visit to The Kirana Canggu for another memorable experience. Best Regards, The Kirana Management

10/10 Excellent

laetitia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Quinton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Walkable and convenient location close to the beach and various tasty dining options. Staff at the property are polite and helpful. Unfortunately, the conditions of the room are run down, no hot water for the shower, and stains on towels and bed sheets.
Stayed 3 nights in Mar 2024
Response from Putu Eka on 19 Apr 2024
Dear Quinton,Warmest greetings from The Kirana – A True Sense of Style…Thank you for your review on Expedia. We are really sorry to know that your experience with us was not meet your satisfaction. We aim to delight and provide our guests with an authentic experience straight from the heart. We appreciate your constructive feedback, we are taking measures to ensure that these situations do not reoccur. We hope you will give us to welcome you again in another memorable experience at The Kirana Canggu. Best Regards, The Kirana Management

8/10 Good

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Ani on 30 Jan 2024
Dear Alexander, Warmest greeting from The Kirana Canggu Hotel - A True Sense of style..Thank you very much for your great reviews. We appreciate your time to write a post of review for us. We are happy to know that you are enjoyed your stay with us during your holiday. We are looking forward to welcome you back in near future for another memorable experience. Thank you and best regardsAni

10/10 Excellent

Moontaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very ideal (close to shops, the beach, food, etc.). The staff were all incredibly nice, helpful and welcoming. I would absolutely recommend staying there for short-time and long time stays (we stayed for 7 nights). I highly recommend the Kirana.
Stayed 7 nights in Dec 2023
Response from Putu Eka on 16 Jan 2024
Dear Moontaka,Warmest greetings from The Kirana – A True Sense of Style…Thank you for your gracious wonderful review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. It is our immense pleasure to learn that you had a pleasurable stay experience with us. We are more than happy to read that you are satisfied with our location and the staff. We look forward to welcoming you again on your next visit to The Kirana Canggu for another memorable experience. Best Regards, The Kirana Management

6/10 Okay

Richard

Stayed 4 nights in Dec 2023
Response from Ani on 30 Jan 2024
Dear Richard, Warmest greetings from The Kirana – A True Sense of Style…Thank you for your review. We do appreciate your effort to express your experience in staying with us. We look forward to welcoming you back in near future. Thank you and best regardsAni

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly. The room was in terrible shape, but the bed was comfy and the ac worked. We stayed in the suit. The bedroom area is open to the living room. Most of the furniture was damaged (or missing as per the photos). The bathroom sinks somehow both leaked onto the floor and clogged. The towel rack fell off the wall. The bath tap was dangling from the wall. The floors were very damaged. The towels and sheets were not very clean (def not bleached, often had stains). Breakfast was tasty. The pool was a good temperature.
Stayed 14 nights in Nov 2023
Response from Ani on 5 Dec 2023
Dear Andrew, Warmest greeting from The Kirana Canggu Hotel - A true sense of style ...Thank you most sincerely for choosing our hotel as your home to stay in recently and for your lovely feedback. We are delighted to know that your experience with us was nice by hospitality service from our staff, the pool in good temperature, and appreciated for taking your precious time to post your write-up on Expedia. We do apologize to hear that under your expectations of our room condition and situation. Your constructive comments are much appreciated. Currently, the renovation and maintenance of the hotel is in phases. In addition, we will be taking measures to ensure that these situations do not reoccur. Once again, we really do apologize and we hope you will give us to welcome you again in another holiday at The Kirana Canggu. Best regardsThe Kirana Management

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ani on 5 Dec 2023
Dear Andrew, Warmest greetings from The Kirana – A True Sense of Style…Thank you for your gracious wonderful review score on Expedia. We do appreciate your effort to express your satisfaction in staying with us. It is our immense pleasure to learn that you had a pleasurable stay experience with us. We look forward to welcoming you in near future for another memorable experience. Best regardsThe Kirana Management

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic helpful staff. Just a little back from the street, so nice and quiet. Conveniently located.
Stayed 4 nights in Oct 2023
Response from Ani on 5 Dec 2023
Dear Jeroen, Warmest greetings from The Kirana – A True Sense of Style…Thank you most sincerely for choosing The Kirana Canggu to stay in recently and for your lovely feedback. We are delighted to know that your experience with us was good by our location and hospitality service by our team. We look forward to welcoming you again on your next visit to The Kirana Canggu for another memorable experience. Best regardsThe Kirana Management

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ani on 5 Dec 2023
Dear Gregory, Thank you for your review score on Expedia. We do appreciate your effort to express your experience in staying with us. We appreciate your constructive feedback and we do apologize if your experience stay under your expectations. We hope you will give us to welcome you again in another memorable experience at The Kirana Canggu in near future. Best regardsThe Kirana Management

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Location was great. Staff were generally helpful. We were staying on the first level by the pool and noticed the clearing of drinks and glasses were not frequent. We noticed uncleared tables outside of our room for up to 14 hours. from evening 7 pm right through to next morning when we left. Other than that, hotel is right opposite Milk and Madu which is great!
Stayed 2 nights in Oct 2023
Response from Ani on 30 Nov 2023
Dear Jason, Warmest greetings from The Kirana – A True Sense of Style…Thank you most sincerely for choosing The Kirana Canggu to stay in recently and for your lovely feedback. We are delighted to know that your experience with us was good by our location and hospitality service by our team. We are really do apologize to know that your experience with us was not meet your satisfaction about the clearing of drinks and glasses were not frequent. We will be taking measures to ensure that these situations do not reoccur. Once again, we really do apologize and we hope you will give us to welcome you again in another memorable experience at The Kirana Canggu. Best regardsAni

6/10 Okay

Lauren

I stayed in the penthouse suite, the room appointments were quite frustrating, which is really due to the property being aged. I had a private plunge pool but it never got any so barely used it. I had to use the main pool to lay in the sun, and that pool is situated right in front of the restaurant and reception so you basically lay in your swimsuit directly in front of anyone eating. The bathroom or bedroom hasn’t got power points near the mirror so you can’t use your hair dryer - I had to go in the kitchen and use the tiny mirror behind the kettle. The light switches in the bedroom are by the bed but not close enough to switch off from the bed. The coffee cups in the kitchen were tiny, and no cutlery provided, considering the room comes with a full fridge freezer and dining table was annoying. The staff were great and the location was good but for the price was not worth it. Would not stay again
Stayed 6 nights in Sep 2023
Response from Aniaprianti on 11 Oct 2023
Dear Lauren, Warmest greetings from The Kirana – A True Sense of Style…Thank you most sincerely for choosing The Kirana Canggu to stay in recently and for your lovely feedback. We are delighted to know that your experience with us was good by our hospitality by our team and location. We are really do apologize to know that your experience with us was not meet your satisfaction about hotel and room situation. Currently, the renovation and maintenance of the hotel is in phases. In addition, we will be taking measures to ensure that these situations do not reoccur. Once again, we really do apologize and we hope you will give us to welcome you again in another memorable experience at The Kirana Canggu. Best regardsThe Kirana Management

10/10 Excellent

Kachel Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Kirana Hotel. It is walking distance to the beach, restaurants, bars, spas and salons. Everyone is very welcoming and the spa services are amazing. We got a free 15 minute foot massage and added a 90 minute Balinese massage and a whole body scrub. The spa services are very affordable and is discounted if you stay at the hotel. The pool is also really nice and is open until 9pm! We loved our stay here and enjoyed the pool a lot after a long day at the beach.
Stayed 2 nights in Jun 2023

8/10 Good

KR

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023

8/10 Good

RISHI

Stayed 23 nights in Apr 2023

2/10 Terrible

VIVIAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was durty. the hotel condition en general very poor
Stayed 3 nights in Apr 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, with lotsa good restaurants around it! Walking distance to the beach! Room is big. The pool is nice to chill as well. Will definitely want to stay here again
Stayed 3 nights in Feb 2023

10/10 Excellent

Jens

Stayed 1 night in Jan 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading all the mixed reviews on this hotel i was concerned about staying here but the minute i checked in to the hotel all my concerns went away. The room was nice and clean and everything in working order. Staff were also extremely friendly and helpful with any queries. The hotel is well located - the beach is not even a 5 minute walk and lots of shops, places to eat and spas outside your door. I could not fault it in any way. I thoroughly enjoyed my stay and would definitely consider the Kirana for any future travel. It was great!
Response from Ani on 9 Feb 2023
Dear Ms Lina Dabbagh, Thank you very much for your review of your stay at our Hotel. Happy to learn that you are enjoying the stay and have a memorable experience with our service. We look forward to seeing you again at our home in near future. Have a great day..Best regardsThe Kirana Hotels Group Management

6/10 Okay

Margaret Ann

Travelled with partner
Liked: Cleanliness, staff & service
the staff and service excellent! Once was a beautiful hotel, however is very tired looking and lots of property items falling apart. example Safe in room falling apart, door handle almost falling off. bathroom sink kept getting blocked, as well as power pointr for kettle not working properly. also light switch falling off near bed.
Stayed 7 nights in Oct 2022

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable
My room was comfortable and clean. The front desk was very nice and helpful. The dunk pool could use a once over, but I had a nice stay and would stay there again. I highly recommend getting a massage there. It was great!
Stayed 1 night in Sep 2022
Response from Isma yanti on 12 Oct 2022
Dear Mrs. Desiree, Thank you very much for taking your valuable time to leaving us a review. We really glad that you had a nice experience during your stay and enjoyed your holiday with us We do hope to welcoming you back here in the near future with our better services

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great staff, quiet location, facilities are old
The staff is great and I liked the location. A bit rundown with the bathroom (bathtub didn’t work and strange smell) and room facilities like the kettle, but most things are in working order. The Internet is not bad, but can go off sometimes, so I went to the cafe a few times, as I was working remotely while staying in Canggu. But the staff was always awesome, so I had a great stay overall.
Stayed 8 nights in May 2022

10/10 Excellent

Hans Johan G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel's staff was very nice. The breakfast was good. Like most hotels in Bali, the room had quite a few ants in it especially close to the balcony, the cigarette smoke from other guests smoking on their balconies was seeping in to our room from our balcony door and the bathroom in general could do with a scrub (you can tell it was cleaned but there is a lot of calcium and dirt build up in various sections. I would of liked to rate this hotel better but the thing that disappointed me the most was that even though they are aware about everything that is going on with COVID 19 they didn't think twice to tell me there are NO REFUNDS even when I told them we may have to leave 2 days early to catch an earlier flight home otherwise we could be trapped in Bali for months. I think the hotel management should redefine their notion of professionalism and customer service and have more understanding for their guests in these difficult times. At the very lest charge a fee but the fact of the matter is none of the hotels were full, so they were not loosing revenue on the room and we did not sleep there for 2 nights (left plenty of time before checkout).
Stayed 4 nights in Mar 2020

6/10 Okay

Kristine

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, management requires improvement
The hotel was fantastic. Very comfortable, clean and Would recommend to people to stay there. The only disappointment was the house cleaning service. They threw away my business notes which was place on the side table. It was an important document and of course they could not retrieve it by the time I asked for them. They did not offer any compensation nor discount which made me even more angry. So I would say the management needs to be sorted out.
Stayed 2 nights in Dec 2019

6/10 Okay

Margaret

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

FemaleSoloTravl, Dallas, TX

Disliked: Cleanliness, property conditions & facilities
I was not a fan of this property as it was not very clean or well kept. There was no hot water for my entire stay, although they said that an engineer came to fix it, it wasn't fixed. The furniture (desk chair, bench, etc) was dirty and the room felt very "used". They combine their shampoo & conditioner into one Shampoo-Conditioner bottle which I haven't seen in years, and those never produce good hair results. The upside of the hotel was the 3 course morning breakfast that was included with my room was very robust, and the food was fairly good. I also really liked the Apple/Basil welcome drink I received upon arrival at the hotel. Pretty good location on one of the main strips in Canggu, which made walking to the beach, shopping, getting food pretty easy. They also have a nice concierge that will prompt a taxi cab for you whenever you need it. At the end of the day, the bed itself was clean and it did the job of being a place to stay, but it felt like a 2-3 star hotel in the US, and I wouldn't say I was very comfortable. I also didn't pay that much- maybe $70 USD per night, so that said, I guess I got what I paid for.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique style hotel . Best breakfast in a hotel we have had , you certainly won’t go hungry . Staff were always happy and very accommodating.
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Location was great, central but quiet, staff were lovely, Room was made up quickly
Stayed 3 nights in Aug 2019

4/10 Poor

Eunice

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but badly maintained
Saw the reviews and stars on Hotels.com and thought we are in for a great stay at The Kirana for our anniversary stay but it turns to be pretty disappointing. We waited patiently for check-in albeit putting in a request for early check-in cos' we arrived very early that morning. When we were told the room was ready, we were welcomed with their electrician still fixing the lights, switches and alarms, with the entire floor still in a mess. There was a hole in the wall, the wooden planks on the floor were coming off, old chewing gum stuck on the floor, the bathroom was not maintained, bathroom floor was badly stained, the bathtub couldn't drain, tap knobs falling apart, etc. etc. Requested for a change of room and was told we could only change the next day - well at least the "new room" had a working bathtub. The plus was possibly its location and that our room had direct pool access - BUT the pool was perpetually cold. Not sure I'll return.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and air con worked very well. Breakfast was huge and good quality. I had a pool terrace room which I had planned on using to lounge around the pool and relax, but there is NO privacy. In fact other people could lie on pool chairs directly outside my doors so therefore I couldn’t even have the curtains open in my room if was in there. On arrival the hotels machines couldn’t read my credit card (which worked perfectly) so told me they couldn’t check me in until i paid and then told me to withdraw cash from the credit card from an ATM. I suggested that as my credit card details were with Wotif that my payment was secured but they wouldn’t accept that. I finally got my card to work in their machine. I’m not sure how this would have been resolved otherwise. The bathroom wasn’t as clean as I would have expected and I had to place the bathmat next to my bed as my feet had dirt on them from walking in the floor and I had to use the mat to clean them before getting into bed. The pillows in the bed were amazing!! Like sleeping in clouds.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a wonderful stay. It is less than 10 minutes walking from the beach. Great area by shops and restaurants.
Stayed 3 nights in Jun 2019

6/10 Okay

Adele, Subiaco

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Positive Very friendly staff. Negative Mouldy shower floor. No attention to detail with cleanliness. As it is an open motel bugs and lizards crawl through the building. No fly wire doors therefore constant lack of air circulation unless you want mosquitoes in the room.
Stayed 3 nights in May 2019

10/10 Excellent

Patrice, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and accommodating. The breakfast menu is awesome! My room was clean. I also love the special spa rates they gave me for my stay. When I needed transport to be arranged, they did for me. Everyone is so nice! The location is very near the beach. It is also very near the popular hangs such as Old Mans and The Lawn. Great place! Highly recommended!!
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Pros:Good location, great service/great staff, good breakfast and amazing spa. I had an early checkout and the reception volunteered to give me the breakfast in a lunchbox and a wake up call. Cons: The room itself - I stayed in a suite room. It was very basic, not very clean, could see drinks stains on the furniture. The biggest disappointment was the bathroom. The bathtub and the shower we’re worn out and soggy. You could see lime/soap stains for not being cleaned properly. I wouldn’t stay there again.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is beautiful and very close to everything the staff are so hospitable and welcoming. Will stay again
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Impossible to use the pool because of project construction on going... ruined our experience. Staff not very helpful for balancing this bad experience...
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Across the road from the practice yoga studio
Stayed 13 nights in Feb 2019

6/10 Okay

safak

Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable hotel
Stayed 2 nights in Feb 2019