Dear Guest, Thank you for your feedback regarding your stay at the Pullman Baku. We acknowledge your comments regarding money which might have been missing during your stay. We investigated thoroughly the matter with our housekeeping and security teams. Our operation manager had a meeting with you afterwards giving you all information related to this matter. We hereby can stated that none of our employees have been involved in a malicious cut. Thanks for your understanding

Dear Ahmed, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aynur Sharifova Reservation and Quality Department

Dear Mr. Wilson, Highly appreciate your valued feedback in regards of your recent stay. As per our information, after your transportation request our reservation department had answered to you with the options which wasn't responded back. Front desk had send an information letter for in order to have the new level of the deposit. Our system supports to present the bill automatically 24 hours. Thank you again for sharing your experience Sincerely, Sabina Lachinova Reservation and Quality Department

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Javid, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the breakfast we would like to inform you that the meals like an oatmeal, eggs, local qutabs prepared upon request to make sure that the meal are fresh and tasty. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Mohsen, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Pullman. Please do not hesitate to contact me during your next visit. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Hamad, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued guest, Thank you for your review about your recent experience at Pullman Baku. Apparently we could not meet your expectations and I sincerely apologize for the inconveniences you had. We will definitely study your stay and find out where we failed in order to avoid any future occurrence. Hope to get another opportunity to welcome you back.

Dear Valued guest, Thank you for your stay with us and your rating. We look forward to welcoming you again

Dear Valued Guest, Thank you for choosing Pullman Baku and taking the time to share your feedback. We were pleased to have you staying with us and look forward to your next visit!

Dear Valued guest, Thank you for sharing your impression about your recent stay at Pullman Baku. We very much appreciate when our guests comment about our helpful and professional team. I will share your review with them , especially with Tural who you were kind to mention. We are looking forward to welcome you again Vafa Karamova Quality Manager

Dear Valued guest, Thank you for sharing your review about Pullman Baku. It is very pleasant to read that you found our hotel facilities good and comfortable. That's true that our hotel is located 7-10 minutes drive away from city center. That's why we provide our guests with complimentary shuttle bus to enjoy authentic Baku. We are looking forward to welcome you again Best regards Vafa Karamova

Dear Valued Guest, Thank you for sharing your experience about your stay at Pullman Baku. Please rest assured that all your comments were taken on board for solving. I would appreciate your more specific thoughts on customer service in order to address them since our target is to exceed the expectations of our guests. we are looking forward to welcome you again

Dear Valued guest, Thank you for your review about your recent experience at Pullman Baku. Apparently we could not meet your expectations and I sincerely apologize for the inconveniences you had. We will definitely study your stay and find out where we failed in order to avoid any future occurrence. Hope to get another opportunity to welcome you back. Best regards Vafa Karamova.

Dear Mr.Ahmad, Thanks for staying with us. We appreciate your feedback! Hope to see you again! Sincerely,

Thanks for staying with us. We appreciate your feedback! Sincerely,

Dear Berkan, Thank you very much for reviewing your stay at Pullman Baku. We're very sorry to learn that room cleaning fell below your expectations; we apologize for the inconvenience caused. Please rest assured that this has been communicated to the management of the respective department and necessary measure are taken to avoid recurrence of such issue in the future. We had a great pleasure seeing you among our guests, and hope to have another opportunity to welcome you to Pullman Baku and this time exceed your expectations. Kind Regards, Viktoriya Lomakina Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Baku and taking the time to share your feedback. We were pleased to have you staying with us and look forward to your next visit! Sincerely, Viktoriya Lomakina Guest Experience Manager

Dear Majid, I would like to thank you for your feedback following your stay at Pullman Baku. I am very happy to know that our front desk staff impressed you with their helpfulness, I will be pleased to share your kind words with them because pleasant feedback is the greatest motivation to all of us! We look forward to your next visit. Sincerely yours, Viktoriya Lomakina Guest Experience Manager ha8j3-gr@accor.com

Dear Abdulrahman, Thank you very much for choosing Pullman for your visit to Baku. We will be pleased to see you again soon. Sincerely, Viktoriya Lomakina Guest Experience Manager

Dear Guest, Thank you very much for choosing Pullman Baku and sharing your valuable feedback. I am happy to know that you have enjoyed your stay with us and will pass your kind words to the rest of the team as it inspires all of us to work as hard as we can to ensure that our guests have a remarkable stay. We were delighted to have you staying with us and we look forward to welcoming you again in the future! Sincerely, Viktoriya Lomakina Guest Experience Manager

Dear Guest, I am very sorry to know that your stay was not up to your expectations. Unfortunately, with little information shared by you in your comment I was not able to find out who you approached and regarding what issue. Those, I would appreciate if you could contact me with more details so I can investigate this further. Please accept my apologies for any inconvenience caused and thank you for your feedback. Sincerely, Viktoriya Lomakina Guest Experience Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Dear Ahmed, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Michel, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Mohmmed, Thank you for taking the time to tell us about your experience at the Pullman Baku. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Seham, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Baku. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esmira Huseynova Reservation and Quality Department

Thanks for staying with us. We appreciate your feedback!

Dear Refael, Thank you for your stay with us and your rating. We look forward to welcoming you again. Sincerely, Viktoriya Lomakina Guest Experience Manager

Dear Ibrahim, Thank you for your feedback. I am glad that you enjoyed your stay with us and share your comments regarding shattaf bidet with the management of relevant departments. We hope to see you again in Pullman Baku. Sincerely, Viktoriya Lomakina Guest Experience Manager