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Reviews of Diplomat Hotel Baku

3.5 out of 5
Diplomat Hotel Baku
Suleyman Rahimov street, 185, Baku

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 30 reviews" "
Rating 8 - Good. 13 out of 30 reviews" "
Rating 6 - Okay. 5 out of 30 reviews" "
Rating 4 - Poor. 5 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK!
Stayed 8 nights in Sep 2023

2/10 Terrible

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Diplomat
The hotel was disgusting. Looked dirty, smelt dirty. Just really poor. So many more hotels for the same price a billion times better.
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid mid-level hotel
The Diplomat Hotel is a nice mid-level hotel without pretensions. A solid basic stay with service minded and friendly staff. We asked to change our room from the back the front of the hotel and it was accommodated without argument.
Response from Sales manager on 5 May 2018
Thanks a lot, Mr. Ingemar!

8/10 Good

Seamus

Liked: Cleanliness, staff & service, property conditions & facilities
A week in Baku
Convenient location; small, cramped room; a couple of nights disturbed by noisy guests; over-efficient aircon. Friendly reception staff,
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for the F1 Grand Prix
Hotel staff very friendly on giving information about Baku
Stayed 6 nights in Jun 2017
Response from Anvar on 3 Jul 2017
Thank you very much.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
depressing but clean
Only half the lights work; wifi didnt work in room; breakfast was terrible. So depressing i only used it for sleep. Room was clean though, and walking distance to most points of interest, but was located in a rough-looking street (never walked back at night, always used taxi)

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
One of the good hotel near the train station
It is a good place for sleep and easy to walk to the central railway station and the city center. It's not far from the Caspian Sea.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor avoid
The hotel was poor no swimming pool or fitness centre

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertisement for dingy hotel
This hotel listing is inaccurate if not downright false. Several of the amenities listed do not exist (fitness center, pool). Unlike other people who have posted here (which I'm just now reading through in more detail), the staff there could not even tell me that I had options to go somewhere else to get access to those things. So-called "airport pick-up service" amounted to just paying for a cab, and it took them the entirety of my four-night stay to figure out details about the local airport shuttle (which is a great deal and leaves from 28 May, just a short walk from the hotel). Several of the employees at the front desk seemed unfit to work there. They couldn't communicate well in English, which meant that in order to discuss any complex issues we had to talk in Azerbaijani or Russian. Again, I had to ask several different front desk employees to find out basic information about city transportation (though in fairness, one of the employees took time out to walk over to find out details about the airport shuttle, which I greatly appreciated). Breakfast was good, nice mix of hot food (including eggs, sausages, potatoes) and cold (including fresh vegetables and cereal). I needed to leave my luggage there and they held it for free, which I appreciated, but did not have a locked space to do so. The kabab guy a few doors down was great. As others have posted, it's a centrally located, worn-down hotel with minimal amenities. Don't expect more.

6/10 Okay

Deniz

Disliked: Property conditions & facilities, room comfort
Centrally located worn down hotel
I stayed three nights at this hotel following a search on the booking website for a centrally located hotel with swimming and gym facilities. Good things first, it is centrally located and you can check in early for half a days rate. The personnel is friendly and supportive. The breakfast was ok. Some eggs, some cheese. Nothing special. On the downside, the hotel is worn down and old. There is no gym and no swimmingpool available. I was informed that there are gym and swimming facilities available nearby, for a regular fee of course.

6/10 Okay

art

Liked: Cleanliness
Location is best part of this hotel
Stayed 4nights. Staff friendly. Bed firm, sheets rough. Local sidewalks were ankle breakers. Only instant coffee at breakfast. Short 10 minute walk to 28 may metro station.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
The Diplomat Hotel has an excellent location very close to the centre of town. It is basic but comfortable; clean with good wifi. For the price, it is great value.
Response from Zaur on 13 May 2016
Thank you very much for choosing our hotel

10/10 Excellent

Kazuhiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

FULDEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Hakan

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Although the room was clean, there was a very bad smell in the room. And it didn’t disappear even though i left open the window all day. Air condition in the room was not working. The bed was very nice uncomfortable and noisy. Breakfast was also not good, the food was not fresh. In summary, the hotel was clean, but I don’t recommend to check other hotels first
Stayed 1 night in Aug 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Would not book it again.
We stayed here 10 days. But would not stay here again. The only positive thing was that it was close the main shopping street. About 15 minutes. -Worst of all was the breakfast. It was so cheap. Everything is like half empty and you have to ask the staff to refill several times. It’s like 1 sliced tomato on the table for 30 guests, and when it’s finished. They bring a new tomato. - The WiFi was OK but sometimes really slow. -The reception is also a little rude. The don’t even say hello to you. And there is always strange people just hanging there. -Be aware of the hotel laundry. It took 3 days to get the clothes instead of 1 day as promised. They also charged about 50 dollar for a bag of clothes with mainly t-shirts and socks. -Be aware of the closest grocery on the left after you exit the building. He charged our family the double price many times and and often ”forgot” to give back some money. When confronted he said it was a ”mistake”. Overall. You get exactly what you pay for. But would not book it again.
Stayed 10 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
アクセス
中心部にあり、各地へのアクセスが良い。
Stayed 3 nights in Dec 2017
Thank you so much, Sir !

8/10 Good

Jürgen

Liked: Staff & service
Geeignet für Citytrip!
Ein Hotel der Mittelklasse, zentrumsnahe Lage, gute Metroanbindung und Einkaufszentrum. Frühstück nicht spektakulär, aber zum Sattwerden reicht's, besser Tee trinken!
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Jun 2017

8/10 Good

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
удобный и комфортный отель в разряде недорогих
Отель оправдывает стоимость проживания.внимательный и дружелюбный персонал, хотя не все горничные знают русский . Обильный но несколько однообразный завтрак и горячее не всегда было горячим. Сантехника в хорошем состоянии.Идеальное расположение на тихой улице, но в центре Баку. отдельная благодарность Hotels.com за помошь!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

4/10 Poor

Claudio

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
scarsa attenzione
Un dispenser attaccato alla parete della doccia ed uno alla parete del lavabo con del sapone anonimo e scadente e nient'altro... questi sarebbero i prodotti da bagno in omaggio, NO PANTOFOLE E NO ACCAPPATOIO come invece descritto nella descrizione della camera. Ho pernottato 4 notti, 1 delle quali NON sono state fatte le PULIZIE nella camera, le altre 2, sono state fatte, perché mi sono lamentato alla reception che alle 18:00 non era ancora stata pulita la camera. Belle camere,grosso potenziale ma mal gestito.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det er bedømt ved første besøg. Dette er anden gang på en ige

8/10 Good

E Nielsen, Horsens Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Velbeliggende
Hotellet ligger fint i gå afstand Havnefronten og til den gamle bydel. Der er P-kælder i umiddelbar nærhed, og med lidt held kan der findes gratis parkering. Morgenmaden er god, og fra morgenmadslokalet er der udsig til Havet.

10/10 Excellent

Andrey, Москва

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Обычная командировка, отель очень подходил для моих планов, близко расположен к месту моей работы, номер приятный, обслуживание тоже было на высоком уровне. Район очень красивый, да и вообще весь город очень красивый. Так что всем советую этот отель.