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Reviews of The Douglas Hotel

4 out of 5
The Douglas Hotel
Shore Road, Brodick, Isle of Arran, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 134 out of 177 reviews" "
Rating 8 - Good. 33 out of 177 reviews" "
Rating 6 - Okay. 8 out of 177 reviews" "
Rating 4 - Poor. 1 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Stayed 2 nights in Aug 2023

10/10 Excellent

Andy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about our stay was excellent,including the weather
Stayed 3 nights in Sep 2022

10/10 Excellent

Timothy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a nice facility. Top notch in all regards
Stayed 2 nights in Jun 2022

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
Could not fault the hotel or staff
Stayed 2 nights in Jun 2022

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Lovely place to stay - good rooms, excellent food, super helpful staff
Stayed 2 nights in Jun 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located for the ferry and with wonderful views, this hotel is well-run with friendly, helpful staff. The rooms are spacious and very comfortable. The menu has plenty of variety and the food was high quality. Booking a table, even in the bar, is strongly advised. There’s plenty of outside space for when the weather permits.
Stayed 3 nights in Apr 2022

6/10 Okay

karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spent two nights with family over Easter weekend. Rooms are large with tea coffee available NO WATER. Food - OK, not great Service/staff - mainly friendly and helpful. Location - great If weather not good there is very limited lounge area to relax and chat
Stayed 2 nights in Apr 2022

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The hotel was fantastic. The hotel is beautifully decorated and the staff are very professional and welcoming. The room was lovely. It had beautiful views and had everything we needed. The position I’d the hotel is great - Straight off the ferry - it’s literally opposite the ferry port. Lots going on in Brodick and Lamlash only 3 miles away.
Stayed 4 nights in Apr 2022

10/10 Excellent

Iain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay at the hotel. We were made to feel very welcome and our room was perfect. We ate in the restaurant for Breakfast and dinner twice. The food was excellent as was the service.
Stayed 2 nights in Mar 2022

10/10 Excellent

Wilson

Travelled with family
Stayed 1 night in Jan 2022

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay. The hotel is in an ideal location, just across the road from the ferry terminal. The atmosphere was welcoming as soon as we arrived. We enjoyed a superb meal with a very varied menu, and breakfast was tasty. Our room was spacious comfortable and warm. All the staff were friendly and helpful. We will return.
Stayed 1 night in Dec 2021

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We had the best stay in the Douglas Hotel. The room was amazing. The huge bed was so comfortable. The whole hotel is spotless. The food was delicious. The staff were so unbelievably helpful and friendly. We cannot fault one thing in the hotel. Being very close to the ferry terminal was also an added bonus for us arriving late at night during a storm. I would thoroughly recommend staying here. We would definitely return here again. Thank you for your kind service during our stay.
Stayed 2 nights in Nov 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great service and great food.
Stayed 1 night in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
My husband & I have just returned from a 3 night break in The Douglas. He had booked the hotel and I expected it to be pleasant and clean but perhaps ‘traditional’ and possibly a little reserved. Our experience far exceeded our expectations!! We were greeted with a very warm welcome from Holly on reception; the room was beautifully clean & tastefully decorated and felt just the quality and ambience you would hope for a getaway treat. The food was amazing - from the gorgeous heartwarming breakfast to the best (Brazilian) Prawn Curry I have ever tasted. The restaurant & bar staff were friendly and nothing was too much trouble. A particular shout out to Nicol, who was great, but there were many more who we just didn’t catch their names. Thank you to you all for looking after us so well! We had a wet and windy 3 days on Arran but actually the hotel, with its lovely vibe, really made our stay fantastic. I would rate it 5 stars + and recommend it to anyone visiting the island. A wonderful experience. Thank you once again to all the staff at The Douglas for making our stay so special!
Stayed 3 nights in Oct 2021
Response from Kate Russell, General Manager on 10 Oct 2021
Thank you so much for your lovely comments, we are a small team who pride ourselves on giving everyone a warm welcome so really appreciate you taking the time to write to us and I shall share your lovely words on our team page. Slàinte mhath and haste ye back! Kate

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
Staff were friendly and accommodating. They changed our room when the restaurant noise was too loud for us with absolutely no fuss and made sure every part of our stay was comfortable.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay
This was a lovely comfy hotel with great service and nice places to eat. Nothing I didn’t like about it and really close to the ferry terminal and other key places on Arran. We felt so looked after and relaxed whilst we were there. Whilst I was booking this I wasn’t bothered about if the hotel had an on-site restaurant but it turned out it was very hard to get a place to eat anywhere you weren’t staying on Arran due to staff shortages everywhere so this ended up being unexpectedly beneficial (plus the food was nice!)
Stayed 1 night in Sep 2021

6/10 Okay

David

Stayed 2 nights in Jul 2021

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely stay
The hotel was fantastic but we found the room way too warm during the night and was not able to control the room temperature or open a window fully, other the room was very comfortable and clean with all staff we encountered being very polite and helpful
Stayed 1 night in Sep 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but pricey
Hotel looked like it had been reasonably recently refurbished and was in good condition with a spacious room. Having stayed in a number of hotels around Scotland recently of similar standard the room rate was on the pricey side in comparison. The only other thing was even without COVID concerns the tables in the bistro were too close and even more so considering current concerns
Stayed 2 nights in Sep 2021

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely country hotel, staff and food. Thoroughly enjoyed our stay. Would definitely return and recommend
Stayed 1 night in Sep 2021

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Hotel was absolutely beautiful. So lovely to be in a hotel that wasn’t one of the big chains. Room was fabulous with great views. Food was excellent and staff were very accommodating.
Stayed 1 night in Aug 2021

10/10 Excellent

isobel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at Douglas Hotel
We had a fantastic stay at the Douglas Hotel; taking two rooms for two nights to celebrate my birthday. The staff were extremely helpful (especially Dawn on reception) and the rooms were lovely. The only thing I could suggest to improve on a great stay would have been aircon - it was hot and uncomfortable at night.
Stayed 2 nights in Aug 2021

10/10 Excellent

mairi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice as always, impeccably clean and all staff very friendly and accommodating. Was disappointed to find no air conditioning in room and no windows to open which was an issue in the hot weather. Will definitely be back again.
Stayed 1 night in Jul 2021

2/10 Terrible

Colin

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arran short trip
Fantastic room , lovely Little private outside Garden / decking area directly off the room. Massive lovely bed with premium linen
Stayed 1 night in Jul 2021

10/10 Excellent

Antony

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and very clean both room and bathroom Very helpful staff Wi fi connection- last century experience!!! I have stayed in a number of different hotels on Arran and this was the only one you couldn't use either my mobile phone for calls or laptop for work! Dissapointed!
Stayed 1 night in Jun 2021

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Comfy bed, big room, everything very clean.
Stayed 1 night in Sep 2020

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent apart from the bathroom difficult getting in and out of the shower at times dangerous, staff fantastic food good we ha a great time there
Stayed 7 nights in Aug 2020

10/10 Excellent

nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Douglas Hotel
Mostly good - friendly staff, lovely rooms and good quality food. Let down by the very slow and inefficient service in restaurant/bar. Needed to be a lot more attentive. Too often left waiting.
Stayed 3 nights in Jul 2020
Response from Kate Russell Hotel Manager on 4 Aug 2020
So sorry to hear this! This is our first weekend of re-opening and we are all still learning to comply with the 'new normal' As a result of Covid19 and Government restrictions - our staffing, menus & services are reduced to ensure the safety of all and we have a new on-line booking system for the bar and bistro for the track and trace legislation, all in all it took us the first few days to get used to the new systems and procedures. We have been overwhelmed by the kindness, support and patience of those gracing our doors ❤️ it really is a difficult time for all, and we're doing our best. Thank you for your feedback, we will continue to tweak our procedures as restrictions relax, but for now safety for all is paramount. Take care & stay safe

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall
Stayed 2 nights in Nov 2019
Response from Ainsley on 19 Nov 2019
Thank you so much - we hope to see you again!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reception on 19 Oct 2019
Thank you for staying with us. We look forward to seeing you again

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very nice stay staff very helpful and room very comfortable would stay again
Stayed 2 nights in Sep 2019
Response from Reception on 19 Oct 2019
Thank you for staying with us. We look forward to seeing you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Douglas was a wonderful experience. The hotel is very well appointed and our room was very spacious and the facilities great. Definitely one of the nicest hotels we’ve stayed in.
Stayed 3 nights in Sep 2019
Response from Reception on 19 Oct 2019
Thank you for staying with us. We look forward to seeing you again