Exterior
Check availability

Reviews of 540 on Great South Motel

4.5 out of 5
540 on Great South Motel
540 Great South Road, Cnr Nixon Ave, Otahuhu, Auckland

Reviews

8.0

Very good

Rating 10 - Excellent. 86 out of 264 reviews" "
Rating 8 - Good. 105 out of 264 reviews" "
Rating 6 - Okay. 47 out of 264 reviews" "
Rating 4 - Poor. 20 out of 264 reviews" "
Rating 2 - Terrible. 6 out of 264 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was really good, loved the customer service and everything with the room
Stayed 1 night in Apr 2024

10/10 Excellent

Koro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, awesome facilities and staff. Clean and tidy and safe and secure. Definitely stay here again.
Stayed 1 night in Mar 2024
Response from JM on 25 Mar 2024
Thank you for the review! We look forward to seeing you again soon.

8/10 Good

Katherine

Stayed 1 night in Aug 2023
Response from JM on 25 Mar 2024
Thank you for the review! We look forward to seeing you again soon.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place
Great stay, nice compact room suitable for me. Carpark may need a tidy.
Stayed 2 nights in Jun 2023
Response from JM on 25 Mar 2024
Thank you for the review! We look forward to seeing you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely overnight stay, was convenient and handy to why were there in Otahuhu for. Room was just right and had met our basic needs. Overall a great motel with friendly FOH staff. Will definitely go back.
Stayed 1 night in Mar 2023
Response from JM on 25 Mar 2024
Thank you for the review! We look forward to seeing you again soon.

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa bath was awesone. The host excellent suggesting night market Comfortable beds The noiseproofing was nil Could hear a very noisy family who was not mindful of others until 2.30am. Cant contol others sadly.
Stayed 1 night in Sep 2022

6/10 Okay

Dulani

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Quite.
Stayed 2 nights in Jul 2022

8/10 Good

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hospital
Stayed 1 night in Feb 2022

10/10 Excellent

Wanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
On arrival had a bit of a hic cup with my card. Staff member was absolutely amazing and a great problem solver. Thanks so much A++
Stayed 2 nights in Oct 2020
Response from JM on 17 Nov 2020
Thank you for your kind words!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where we had to go, welcoming,lovely comfortable bed,nice and quie
Stayed 1 night in Nov 2019
Response from JM on 5 Dec 2019
Thank you for your feedback! Hope to see you soon!

4/10 Poor

Sue

Disliked: Staff & service, property conditions & facilities, room comfort
Crap stay
They putvus in a room, i walked in and could not go fully in as there were fumes (evidently airfreshner) that cause my lungs to garsp, my son said it felt like he was breathing down powder it was really bad!! I told them so they put me in a room that was so so crapy i said i couldnt stay in it they got snotty and put me in a room that had a queen and one single.. we had booked a two room for 5 people.. she was rude there was no way she would compensate for the downsize.. my son didnt even want to stay as said it creeped him out. He went home to Tauranga at mignight and i cancelled other two people staying so just my hubby and i stayed.... all my clothes stink of the smell that was through all hotel but at a lower level .. she hardly looked at me leaving or asked how we got on.. tital rip off tge cost i wanted to go home at mid night too but had dog sitters staying
Stayed 1 night in May 2018
Response from JM on 19 Jun 2018
Thanks for your feedback. The fragrance in the Motel is a French perfume which most customers find pleasant. You were offered another room which you were happy to take. Maybe if you had of had a further discussion with us at Reception we could have considered other options. Good luck to you

6/10 Okay

Andy

Liked: Cleanliness
Response from JM on 15 May 2018
Thanks for your feedback

8/10 Good

Sarah, Northland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family room
Pleasantly surprised by the room. There was plenty of room for us and our children and the room was very clean and well serviced. Just the right amount of cutlery and crockery and nice fluffy towels! The location was close to Mt Smart and Sylvia Park and easy to find. Only drawback is that it is quite noisy being on the main road, but that is Auckland for you!
Stayed 1 night in Apr 2018
Response from JM on 10 Apr 2018
Thank you for your feedback! Hope to see you again soon!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Accused of stealing cutlery
Recieved a call late in day after checkout telling me I had stolen cutlery. I calmly explained that I had not person was very rude and hung up on me after telling me I would charged for the cutlery. I emailed though no reply. I was charged for cutlery. It was my word against there cleane who swore it was there when they cleaned prior day. Would stay well away from this place
Stayed 1 night in Mar 2018
Response from JM on 15 May 2018
Thanks for your feedback. We have strict processes in place to identify issues immediately.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
what beautiful people!! We are a family of 4 and came up to Auckland for the Ed Sheran Concert. Nothing was a problem for these lovely people. And when everyone came back to the Motel (which was on their bus) we all were greeted with pizzas to take back to our rooms!! Highly reccommend. Great place and great people!! Would definietly stay there again.
Response from JM on 31 Mar 2018
Thank you for your kind words! We look forward to seeing you again.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from JM on 21 Mar 2018
Thanks

8/10 Good

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hosts
Hosts made stay a really good experience.
Stayed 1 night in Feb 2018
Response from John on 2 Mar 2018
Thanks! We hope to see you again soon!

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
it was quite nice and comfortable. easy access to shops and restaurants and amenities.
Stayed 2 nights in Dec 2017
Response from JM on 7 Jan 2018
Thanks for your feedback. We look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the piza and beer was fantastic
It was a very good time. The employees excellent and would come back again. Very friendly and helpful.
Stayed 1 night in Dec 2017
Response from JM on 7 Jan 2018
Thanks for your feedback. We look forward to seeing you again!

4/10 Poor

Tim, Christchurch

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty well overpriced room
not a quite room at all, poorly laid out, poor bathroom, very poor quality, especially for $380 per night- never again
Stayed 2 nights in Nov 2017
Response from JM on 17 Dec 2017
Thanks for your feedback. If you would like to discuss these matters further, please feel free to contact us as we were not made aware that you had any concerns.

8/10 Good

Wendy, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel ideal location for airport
Lovely staff,easily accessible, clean motel, bed was firmer than we liked but overall was good motel in good proximity to airport (approx 25mins)
Stayed 1 night in Dec 2017
Response from John on 12 Dec 2017
Thank you for your feedback. We look forward to seeing you again!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Hotel staff not welcoming, room is small with no couch, nothing amazing about it.
Stayed 2 nights in Nov 2017
Response from John on 12 Dec 2017
Thank you for your feedback. We look forward to seeing you again! If you needed a couch, please book a one bedroom instead of a studio.

10/10 Excellent

Steff, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breath of fresh air
After staying at a hideous motel the night before, we were rapt to find a clean, modern comfortable place to stay for a couple nights They are generous with the pillows for the pillow hogs and even salt and pepper sachets are provided, Water pressure in the shower is great and even though there was a flash mob/march with police choppers and riot police out the front on the main street, once we shut our windows, you could barely hear it at all, infact it was hilarious to stand at the main gate watching the Tongan league supporters light up Auckland. it's close to the shopping centres and restaurants, and takeaways for the late night cravings. we didn't use the airport transfer option they have but if you want picked up in style, the limos are pretty swish!!
Stayed 2 nights in Nov 2017
Response from John on 12 Dec 2017
Thank you for your feedback. We look forward to seeing you again!

10/10 Excellent

Carol, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quite Hotel
Great place to stay close to the airport staff friendly and very help full
Stayed 1 night in Nov 2017
Response from John on 12 Dec 2017
Thank you for your feedback. We look forward to seeing you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Noise from Aircraft made it difficult to sleep also a noise from the bathroom fan exterior vent kept flapping loudly
Stayed 2 nights in Oct 2017
Response from JM on 6 Nov 2017
Thanks for your feedback. Unfortunately we cannot control the aircraft noise, however this was just a helicopter flying past which is not common. There are adjustment levers for the fans in the rooms. we look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
All good , comfortable bed to sleep in . Easy to find

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, arrived late in the evening due to flight cancellation, and the guy at the counter hands me a bottle of beer.

8/10 Good

Lee-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Motel
Very friendly staff and nice clean rooms which have been recently renovated. Would stay again,

10/10 Excellent

Adele Fan, Wellington, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
540 on Great South AMAZING
Found this motel last minute on WOT IF. We thought it was too good to be true but nope it wasn't. It was exactly what we needed. John was amazing, organised a shuttle to and from Adele, which ended up basing a hummer, then to return home to hot pizza and juice. Nice and clean and would definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
handy hotel
friendly staff, a bit of road noise, but clean and tidy and nice bed and bedding options
Response from JM on 23 Mar 2017
Thank you for your feedback. We hope to see you again soon.

6/10 Okay

Gerald

Liked: Cleanliness
Average motel, but rooms are clean and appears to be recently renovated. Is close to Airport and has free parking.
Response from John on 23 Mar 2017
Thank you for your feedback. We hope to see you again soon.

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Nice clean motel but very expensive, considering it is just a motel and in Otahuhu.
Response from John on 27 Mar 2017
Thanks for your kind words! We really value your feedback and enjoy hosting great people! Hope to see you soon!

2/10 Terrible

Anna, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad customer service
We arrived late at night and wasn’t aware of the bathroom sink drain being clogged. Unfortunately, when I used the toilet in the middle of the night and accidentally didn’t fully close the tap (ie it was running slowly as the tap noise wasn’t noticeable, otherwise running the water fully would be noisy), the water overflowed and wet half of the carpet lounge room and partly outside the room. I called the cleaner (Ahu) who checked and confirmed the drain was clogged. She got a plunger to unclog the drain and then put a chemical on the sink. Then later on tested the sink with the tap running fully for a few minutes and showed us the water would never overflow even if the water is running fully and also the water would never rise too high in the sink because the sink has an overflow hole for protection from overflowing. However, because the drain was badly blocked, overflowing of the water cannot be avoided. When I told the motel manager/owner about the incident; instead of him apologising to us on the inconvenience caused by the faulty/poor drainage in the bathroom, he blamed us on the damage and insisted it was our fault for leaving the tap running. He charged us $450 for the damage, which really should have not had happened if the sink drainage is working properly. By law, it is his duty of care to make sure everything is working properly in the room. The manager was very rude and insisted it was all our fault and what we’ve done is serious and must be paid for.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
orbiz missleadibg free airport pickup and drop off
Hotel requires minimum 2 night stays for free pickup, and 3 night stays fior free drop off. We ended up paying extra 117 for staying this crapy motel. I need my cab money back fron Orbiz!
Response from JM on 16 Jan 2017
Thanks for your feedback. The min two night stay is part of the terms and conditions as advised. You stayed on night.

6/10 Okay

Jan, Mosgiel

Liked: Cleanliness
Disliked: Room comfort
Disappointed for the money spent
Hotel was being painted and we suffered headaches etc from the fumes. Walls not sound proofed and we could constantly hear people talking in the next unit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better on the inside, description misleading
Great hotel on the inside, according to taxi drivers and locals it's got a reputation as a hotel for junkies? I didn't get that vibe, walls kinda thin, but was a nice room. There is absolutely NO restaurant here, I was arriving an hour prior to check in and was expecting to be able to eat breakfast while waiting for the front desk to open, and even told the manager about the listing saying there is a restaurant and he said that should have never been on the listing. Also worth noting, there is no elevator, so If you're in the 2nd floor, be prepared to lug your bags up the stairs.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
It was meant to be a Queen bed but was 2 singles pushed together n the tv mounting was broken so the tv did not sit straight

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff
Great and friendly staff. Always helpful. Upgraded our room which was a bonus. Nice and close to shops which is a bonus. Comfortable bed with clean bathroom

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Quiet room, no road noise. Clean and tidy, close the airport

6/10 Okay

nic, Queenstown

Disliked: Staff & service, room comfort
U inviting and expensive
Wotif quoted $189 actual price was $213. Very uninviting very expensive for a motel in South Auckland.

10/10 Excellent

Vanessa, Tauranga

Liked: Cleanliness, staff & service, room comfort
Great as per usual!

8/10 Good

Garth, Hamilton, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel for business.
The room was clean and furnished appropriately. Bathroom facilities were very good. Motel is a short walk from local shops and eateries. Very acceptable accommodation for business travellers.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not bad, not brilliant
Plenty of parking, room was clean and bed reasonably comfortable. Shower had great pressure and plenty of hot water, bathroom was clean too. Fixtures and fittings generally a little dated or damaged. TV remote missing. No A/C, which made a hot Auckland evening quite uncomfortable. The little windows opened a tiny bit, onto a shared patio where people went to smoke, which then came in the room so they had to stay shut. There was a tiny kitchenette that would've been difficult to use if I'd wanted to. Nowhere nearby to get food or drink, I drove 15 minutes to Countdown for supplies. Staff on reception cordial and efficient but not particularly welcoming. It's the kind of place where you'd accept the negatives, it was cheap and you get what you pay for.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Nice motel
The motel was nicely presented, clean and tidy. Was only there for the night but it was a comfortable stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Handy for the airport and good sized rooms.
I stayed here for a week on a business trip. At an average cost of $230 p/night for me the accommodation was overpriced. The rooms are comfortable and there is plenty of space even in a studio room for a couple. The vending machine is handy for midnight snacks and all of the staff, especially the cleaning lady were very helpful. The bathroom was a great size and well stocked. At $8 for wifi that was probably another highlight. But the rooms are overpriced given the lack of facilities (and yes i know its Auckland but this property is a 30min drive from the CBD so I expect prices to be more reasonable). The walls between rooms are incredibly thin so be prepared for noise, if you are a light sleeper - take ear plugs. The doors to the property are old school keys so remember to lock your door as you leave (it wont automatically lock) the doors also dont have slow close mechanisms so there is plenty of door slamming during the evening - not deliberately just the way the doors are. There is also no air conditioning which at the moment is my must have! -

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient location
A nice hotel, comfortable, clean with a good location.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Only if desperate
Hot, no breeze- did have very noisy fan. Bed too soft

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Clean hotel but no air- conditioning and un-helpful Managers.