Lounge

Reviews of SpringHill Suites by Marriott Atlanta Buckhead

3 out of 5
SpringHill Suites by Marriott Atlanta Buckhead
3459 Buckhead Loop Ne, Atlanta, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1003 reviews" "
Rating 8 - Good. 267 out of 1003 reviews" "
Rating 6 - Okay. 106 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Lance

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bill was rude and made inappropriate jokes. The hotel didn't have hot water for showers. The entire hotel didn't have hot water. They didn't seem to concerned about it or offer any options, apologies, or refunds. They charged us an additional$29 a night for parking. The bed sheets smelled of mildew like they had been left in a washer wet for days. Their were boogers on the wall above the couch and a bed Just overall a very poor experience for a high price and unexpected expense of parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a weekend in Atlanta! We grabbed dinner from across the street. We enjoyed the continental breakfast, and the parking garage was easy to get in and out of. Kids liked the pool. Just wish there would have been a set of linens and pillows in the room for the sofa bed when we arrived.
Stayed 1 night in Apr 2024
Response from IvanS on 29 Apr 2024
Hello Megan - Thank you very much for your great survey. We appreciate your business and look forward to seeing your family back soon!

8/10 Good

Stefan, Greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. Staff was amazing. Will rebook this location again.
Stayed 2 nights in Apr 2024
Response from IvanS on 28 Apr 2024
Stefan - It's so great to hear that you enjoyed your stay with us and that our staff was amazing. We look forward to seeing you here soon!

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Ivans on 26 Apr 2024
I really appreciate that you took time out of your busy schedule to provide us with your feedback related to your stay with us. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations so, it's so nice to hear that "everything was great". Please come back and see us again!

2/10 Terrible

Sebastian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a water intrusion on the Lobby and you could smell the mold
Stayed 1 night in Apr 2024
Response from IvanS on 23 Apr 2024
Hello Sebastian, Thank you for bringing your concerns to our attention. We're disappointed that we were unable to meet your expectations, and we'll discuss your remarks internally. Providing exceptional hospitality and a comfortable stay are always our goals. We appreciate you taking the time to share your thoughts and wish you all the best.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in Apr 2024
Response from IvanS on 23 Apr 2024
It's so great to see that we were able to accommodate all of your needs. We appreciate your business and look forward to seeing you here again!

6/10 Okay

Ryan

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Older man at front desk was extremely ignorant. Telling me don’t park in handicap spot when I have handicap plates. Was ignorant during the entire interaction. He should not be someone who is greeting guest and helping them. Pool area is really dirty. Seems they ignore a good amount of area that should be cleaned . A lot of random noises in the room and strong smells in the hallways like they over clean with chemicals to cover something. Would not stay at again during our next visit.
Stayed 2 nights in Apr 2024
Response from IvanS on 16 Apr 2024
We truly appreciate that you took the time to let us know about your experience during your stay and would like to apologize for any inconvenience. Please be assured that your feedback will be shared with the hotel leadership team as we strive to create memorable experiences at our hotel. Thank you again for staying with us!

10/10 Excellent

Sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
able to walk to restaurants and shopping - the staff was very friendly and helpful
Stayed 2 nights in Apr 2024
Response from IvanS on 15 Apr 2024
We are so thrilled to hear that our staff “was very friendly and helpful" and would like to assure you that your feedback will be shared with the hotel associates in order to motivate them to continue providing an excellent customer service. Thank you again for the great feedback and we look forward to seeing you again.

10/10 Excellent

Quinesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and very clean
Stayed 2 nights in Apr 2024
Response from IvanS on 9 Apr 2024
It's great to hear that you enjoyed your stay with us and that your room was "spacious and very clean". Please come back and see us again during your next trip to the area.

6/10 Okay

AZZIE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean, but was not equipped With adequate covering for two adults and two children as requested. There wasn't any linen for the sofa sleepers. only the bed was fully prepared.
Stayed 1 night in Mar 2024
Response from IvanS on 5 Apr 2024
Thank you very much for your survey. Please accept our apology for not meeting your expectations. Unfortunately, we do not set up a sofa bed before the gust arrive. Hope, you will give us another chance to assure you about the quality of our service.

10/10 Excellent

Muhammad Rizwan

Stayed 2 nights in Mar 2024
Response from IvanS on 26 Apr 2024
We appreciate your business and a great review. Please come back and see us again soon!

2/10 Terrible

Jamie

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, bad smell in room, couldn’t get room clean, asked politely several times for accommodations from staff and was told they were too busy.
Stayed 4 nights in Mar 2024
Response from IvanS on 29 Mar 2024
We truly appreciate that you took the time to provide us with your detailed feedback about your recent stay with us. Please accept my apology for not meeting your expectations and be assured that we will share your feedback with the hotel leadership so, we can improve our hotel operations. Thank you again for your business and we hope that you will give us another chance to assure you about the quality of our service.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from IvanS on 15 Apr 2024
Thank you very much for your business and a great survey. We look forward to seeing you again soon!

10/10 Excellent

ilana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice!
Stayed 2 nights in Mar 2024
Response from IvanS on 25 Mar 2024
We are so thrilled to hear that our "staff was very nice". We highly appreciate all your feedback and I would like to assure you that I will share your comments with all our friendly associates who went out their way to be sure that you had an outstanding stay at our hotel. Thank you again for the great feedback and we look forward to seeing you again.

10/10 Excellent

Candace

Collin is great. Excellent customer service!
Stayed 1 night in Mar 2024
Response from IvanS on 24 Mar 2024
Thank you very much for your survey. We appreciate your business and look forward to having you back soon!

8/10 Good

Paig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we encountered was super friendly. Room was clean. Breakfast was nice. The only negative was that the indoor “heated” pool was too cold to get in in March.
Stayed 2 nights in Mar 2024
Response from IvanS on 22 Mar 2024
Thank you very much for your feedback. We appreciate your business and great comments about the room cleanliness and our friendly service. Please come back and see us again soon!

10/10 Excellent

Bergundy, Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from IvanS on 18 Mar 2024
It's so great to hear that you enjoyed your stay with us. Please come back and see us agin soon!

10/10 Excellent

Ricki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from IvanS on 18 Mar 2024
Thank you again for your business. We appreciate your excellent feedback and look forward to seeing you here again soon!

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with a living room area. Five dining within walking distance. Buckhead, Atlanta is a very posh place.
Stayed 1 night in Mar 2024
Response from IvanS on 12 Mar 2024
Thank you again for your business and a great survey. We look forward to seeing you here again very soon!

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Gross… stains all over the floors and couch. Needs a refresh.
Stayed 1 night in Mar 2024
Response from IvanS on 11 Mar 2024
We really appreciate your feedback about your recent stay and apologize for any inconvenience. I will discuss your feedback appropriately with the hotel leadership team so, we can continue to improve our hotel operations. Thank you again for staying with us!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from IvanS on 11 Mar 2024
thank you very much for your business and survey. Please come back and see us again soon!

10/10 Excellent

Shaniece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, close to coca cola world, aquarium, all main attractions, indoor heated pool was open until 11pm & breakfast was available buffet style!
Stayed 2 nights in Mar 2024
Response from IvanS on 6 Mar 2024
Thanks for letting everyone know that we exceeded your expectations. We are so delighted that you stayed with us and promise to always exceed your service expectations. Please come back and see us again soon!

2/10 Terrible

Christina

Travelled with family, Travelled with family and small children, Travelled with partner
The room was nice, but: They charge a 50 dollar a day deposit fee they dont warn you about. The money is in holding but you cannot spend it, so for all and intents and purposes it's as though you paid an extra 50 a night for a room. Sucks when you have things like groceries to buy. They also try to avoid giving that money back by charging you double your parking fee. When you walk in the doors it smells like chlorine at least to the fourth floor even though it's on the first behind two heavy doors. It'll sting your eyes. On the weekend night it sounds like there was illegal street racing right below the window. So if you like being kept up all night by cars, this is the place for you!
Stayed 2 nights in Feb 2024
Response from IvanS on 6 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues like yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area was safe
Stayed 3 nights in Feb 2024
Response from IvanS on 19 Feb 2024
We appreciate your positive comment about your stay with us. Please come back and see us again soon!

6/10 Okay

Glenda

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from IvanS on 19 Feb 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you here again very soon!

8/10 Good

Lonnie

Business traveller
Liked: Staff & service, property conditions & facilities
Staff was very friendly and accommodating. Breakfast had a great selection. Provided list of local restaurants and provided recommendations. Went to the one that they recommended and was excellent.
Stayed 3 nights in Feb 2024
Response from IvanS on 19 Feb 2024
We are so thrilled to hear that our staff “was very friendly and accommodating".Your feedback has been shared with the hotel associates who went out their way to be sure that you had an outstanding stay at our hotel. Thank you again for the great feedback and we look forward to seeing you again.

8/10 Good

Annette, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexia at check-in was very welcoming and charming! I liked having a bathtub! The coffee was good. I'm not a fan of the fake eggs at breakfast.
Stayed 6 nights in Feb 2024
Response from IvanS on 19 Feb 2024
We really appreciate hearing that you were so pleased with Alexia's "very welcoming and charming" service. I promise to share all of your kind feedback with Alexia and hope to see you again very soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from IvanS on 2 Feb 2024
It's so great to see that we were able to completely satisfy all of you needs. We look forward to seeing you again soon!

2/10 Terrible

Waqar

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible nothing like the pics you see on Expedia old dated rooms dirty carpet and bathrooms the whole place is very dirty any floor lobby has homeless ppl sitting in very rude staff very uncomfortable beds that creaking bed bugs will never ever stay here and trust Expedia again not to mention bed bugs my kids had gotten bitten on there legs and neck stay away from this place
Stayed 4 nights in Jan 2024
Response from IvanS on 30 Jan 2024
Thank you for your feedback. Providing every guest we a relaxing, comfortable and consistent stay is what we pride ourselves on and we sincerely apologize that this was not your experience. Please feel free to contact us at 404-844-4800 as we would like to investigate your experience and inspect your room. We hope to get a second chance to make a great first impression the next time your travels bring you to the area.

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and knowledgeable.
Stayed 2 nights in Jan 2024
Response from IvanS on 29 Jan 2024
Thank you very much for your survey. It's great to hear that our "staff was friendly and knowledgeable" and that you enjoyed your stay with us. Please come back and see us again soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from IvanS on 27 Jan 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you again soon!

6/10 Okay

Cindy Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had a dirty tub, the walls were dirty. They only serviced the room every other day.
Stayed 3 nights in Jan 2024
Response from IvanS on 23 Jan 2024
We really appreciate your feedback and understand that it is only through your ongoing feedback that we can continue to strive to improve on your future overall experience. Thank you for your business and we look forward to seeing you on your next trip to the area.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from IvanS on 23 Jan 2024
Thank you again for staying with us. We appreciate your business and look forward to seeing you again soon!

8/10 Good

Tabatha

Stayed 1 night in Jan 2024
Response from IvanS on 10 Feb 2024
We appreciate your business and great feedback related to your most recent stay. We look forward to seeing you here again!

10/10 Excellent

James

Business traveller
Stayed 3 nights in Jan 2024
Response from IvanS on 18 Jan 2024
It's so great to see that we were able to completely accommodate your needs. Please come back and see us again soon! We appreciate your continued support.

10/10 Excellent

NICOLE

Stayed 3 nights in Jan 2024
Response from IvanS on 10 Feb 2024
Thank you very much for letting everyone know that your stay with us was perfect. We look forward to having you here again soon!

10/10 Excellent

Jordan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled a little bit musty. Nonetheless it was very clean
Stayed 3 nights in Jan 2024
Response from IvanS on 16 Jan 2024
Thank you very much for your survey. We appreciate your comments regarding room cleanliness and look forward to seeing you here again!

2/10 Terrible

Juan

Stayed 2 nights in Jan 2024
Response from IvanS on 17 Jan 2024
On behalf of the entire hotel team, I sincerely apologize for any inconvenience and hope you will consider our hotel on your next visit to Buckhead so that we can deliver on the guest experience you deserve.

6/10 Okay

Silvia

Stayed 3 nights in Jan 2024
Response from IvanS on 16 Jan 2024
Thank you very much for your business and survey. We appreciate it and hope you will come and see us again soon!

8/10 Good

Alaina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It’s a beautiful hotel, only issue is that I never received my $100 deposit back that I was told comes back to me.
Stayed 2 nights in Dec 2023
Response from IvanS on 13 Jan 2024
Thank you for letting us know your experience with us. Please feel free to contact us if you need any assistance with your deposit.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deposit per night, they use part of the deposit for overnight parking
Stayed 2 nights in Dec 2023
Response from IvanS on 13 Jan 2024
Thank you very much for your survey. We appreciate your business and look forward to seeing you again.

8/10 Good

Damaries

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we can walk to the shopping center but we stood there for 5 days and they only cleaned our room once because I called for service. The cleaning lady did give us towels and toiletries when needed so I appreciated that. The rugs should be removed and replaced in the hotel but other than that staff was friendly.
Stayed 5 nights in Dec 2023
Response from Ivan on 13 Jan 2024
Thank you very much for your detail survey. Your comments were very helpful and will be shared within the organization appropriately. We hope, you will come back soon!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good staff. Not so walkable and some kind of noisy at night with the traffic nearby.
Stayed 3 nights in Dec 2023
Response from IvanS on 13 Jan 2024
Thank you for your survey. We appreciate your business and look forward to seeing you here again soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from IvanS on 13 Jan 2024
It's so great to see that we were able to completely accommodate your needs. Please come back and see us again!

8/10 Good

SHAY

Liked: Cleanliness, staff & service, property conditions & facilities
Response from IvanS on 10 Feb 2024
Thank you again for staying with us! It's great to see that we were able to accommodate your needs. Please come back and see us again soon!

8/10 Good

Felicia

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from IvanS on 7 Jan 2024
Thank you again for your business and survey. Please come back and see us again soon!

10/10 Excellent

Latoya

Stayed 3 nights in Dec 2023
Response from IvanS on 3 Jan 2024
Thank you again for your business. We highly appreciate your perfect survey and look forward to seeing you again soon!

8/10 Good

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a friendly atmosphere, the room was nice.. The couch bed should have been a little cleaner and with ready linens so we couldn't use it as planned
Stayed 2 nights in Dec 2023
Response from IvanS on 3 Jan 2024
Thank you again for your business and honest feedback. Please come back and see us again!

10/10 Excellent

Cindy

Liked: Cleanliness
Clean and friendly staff!
Stayed 3 nights in Dec 2023
Response from IvanS on 31 Dec 2023
Thank you again for your business and a great survey. Please come back and see us again soon,

6/10 Okay

Cheryl

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The property was OK
Stayed 2 nights in Dec 2023
Response from IvanS on 27 Dec 2023
Thank you for your survey. We appreciate your business and look forward to seeing you here soon!