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Reviews of Phidias Hotel

3 out of 5
Phidias Hotel
Apostolou Pavlou 39, Athens, Attiki

Reviews

7.2

Good

Rating 10 - Excellent. 74 out of 264 reviews" "
Rating 8 - Good. 83 out of 264 reviews" "
Rating 6 - Okay. 50 out of 264 reviews" "
Rating 4 - Poor. 21 out of 264 reviews" "
Rating 2 - Terrible. 36 out of 264 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

YVONNE

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Betty

Stayed 4 nights in Dec 2023
Response from Nancy on 3 Feb 2024
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

6/10 Okay

LUIS

I like location, room, breakfast Issues with toilet paper. Blanket cleankiness, and sometimes nobody in reception when we needed.
Stayed 3 nights in Dec 2023
Response from Nancy on 28 Dec 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Response from Nancy on 14 Feb 2024
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

6/10 Okay

Deanna Rene

Travelled with family
Disliked: Amenities, property conditions & facilities
The electricity was out at the hotel so they moved us to another hotel that was 20 minutes away and there were homeless people sleeping outside the hotel accross the street. The room was very small and there was no coffee in the morning before our flight out.
Stayed 1 night in Dec 2023
Response from Nancy on 25 Dec 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel in a superb location. Many of the sites of central Athens are within easy walking distance and it’s also well served by public transport. Despite being so well located, the hotel is in a less bustling, pedestrianised area, so it is peaceful at night. The staff were also really polite and helpful and the breakfast is good with a nice selection of Greek specialties.
Stayed 3 nights in Nov 2023
Response from Nancy on 25 Dec 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

MARIA

Stayed 2 nights in Nov 2023
Response from Nancy on 18 Nov 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

4/10 Poor

assaf

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Nancy on 27 Oct 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

Sharon Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally friendly and accomdating. Neighbourhood restaurants were charming and exceptional food at every one. Attractions were within walking distance and Acropolis at night time was breath taking.
Stayed 7 nights in Oct 2023
Response from Nancy on 20 Oct 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was taking an early morning cruise and was going to miss breakfast. They kindly packed a to-go one for me and was waiting at the front desk at 6 am when I departed. So considerate. They were also very generous with tourist information. Would stay here again.
Stayed 3 nights in Oct 2023
Response from Nancy on 14 Oct 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel in quiet location situated conveniently for Metro and main attraction within walking distance. Plenty of Cafes/Restaurants near by
Stayed 4 nights in Sep 2023
Response from Nancy on 9 Oct 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

6/10 Okay

Jessica

Stayed 2 nights in Sep 2023
Response from Nancy on 9 Oct 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Nancy on 25 Aug 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Nancy on 18 Jul 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

6/10 Okay

Eliane Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insatisfação
A localização é excelente, porém no último dia de nossa estadia, informaram que deveríamos deixar o hotel, pois estariam em reparos, fomos realocados em outro hotel ( do mesmo grupo) na região central (hotel bom), mas em uma região inóspita e insegura. Longe de restaurantes e bares. Quando escolhemos o Phidias foi pela proximidade aos pontos turísticos e facilidade de acesso aos bares e restaurantes, local com grande circulação de pessoas e bastante segura, bem diferente de onde nos realizaram. Não recomendo esta propriedade, pelo transtorno causado. Sentimos muita insegurança na região que nos direcionaram , impossível caminhar aos arredores a noite. Local sem segurança.
Stayed 3 nights in Jun 2023
Response from Nancy on 18 Jul 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

2/10 Terrible

Tamara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Nancy on 18 Jul 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

4/10 Poor

BIVIANA

Travelled with family
Good location! I booked it for 3 nights. BUT I did not get the room I paid for i was sent to basement - very uncomfortable. I had to book in another hotel for 2nd night and they finally gave me the room I paid for on the 3rd night.
Stayed 3 nights in May 2023
Response from Nancy on 18 Jul 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

2/10 Terrible

Gitte

Stayed 6 nights in May 2023
Response from Nancy on 1 Jun 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

Luis E, Chicago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 4 nights in May 2023
Response from Nancy on 1 Jun 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

8/10 Good

Hugh

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Nancy on 1 Jun 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

Benigno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly staff, they made me feel great
Stayed 19 nights in Apr 2023
Response from Nancy on 20 May 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

6/10 Okay

Jesús

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The best thing this property has going is the location: Thasio is a very nice area by the Acropolis. While walking one can get to the Acropolis and lots of restaurants. Very close to Monastiraki and the market. Great area!!! About the property: Not only the room where I stayed was extremely small without place to accommodate luggage and the bathroom as well extremely small, very difficult to use the toilet without almost hitting yourself with the wall across from the toilet. The shower stahl very tight as well and very poor drainage from the shower. The room located in the basement without any windows is actually not a healthy approach. About the staff: Generally speaking professionally although not everyone is knowledgeable of the surroundings. If I recommend this hotel to my friends, it will be solely for the location, as it is absolutely a great location not because of the facilites and/or staff. Hope they work to improve the place, as this small hotel has a lot of potential.
Stayed 19 nights in Apr 2023
Response from Nancy on 19 May 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the awe inspiring light of the acropolis! Beautiful neighborhood! Very humble and nice staff. They were always ready to answer my questions and were very friendly. Greece is an amazing country and Greek people are very warm and kind!
Stayed 3 nights in Apr 2023
Response from Nancy on 29 Apr 2023
Thank you for choosing Phidias Hotel for your visit in Athens and for sharing your feedback with us. We do hope to accomodate you once again in the future.

10/10 Excellent

STAVROS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EVERYTHING WAS PERFECT.
Stayed 4 nights in Mar 2023
Response from Nancy on 22 Mar 2023
Dear Stavros, Thank you very much for your review! We an't wait to see you again on your next trip to Athens.

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Nancy on 4 Mar 2023
Thank very much for your review. We hope to accommodate you again on a future visit to Athens!Kind Regards

2/10 Terrible

Luis, Hollywood

Travelled with group
Disliked: Staff & service
Had the worst experience ever and looking at the others reviews it looks like it's not the first time this happened at this hotel, when we got there they told us all of our 4 rooms werent available and we had to move to another hotel withing 1 mile radio, all is a lie, we were moved to a sister property located in a bad neigborhood , it was horrible, we booked this hotel because the area and we were sent to a the worse of the worse, besides that we booked 4 rooms and ended up in 2 rooms for 8 people , we had to accepted because we didnt have any other solutions and we were in a country that was not our place of redidence, I wont book this hotel, book others in the same area there are many of them
Stayed 2 nights in Sep 2022

4/10 Poor

Inna, vancouver

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I have booked the hotel since it is next to ancient sights, their check in is until 2200, and we have arrived to the airport at 2/00, they moved me away from the hotel to the hotel 20 min walk in the middle of not interesting area to go for a walk. The stay in the area would be ok if you have a lot of time, but if you have only 3 hours in the morning to explore that extra time to get to the sights is important. Very disappointing. I had to pay 50 euro to get to the hotel on taxi not be able to right away to go for a walk, the area is not walkable, taxi drivers are not willing to take you short distance or one took us all around to make extra, I have a map on my phone and I had to pay 20 euro for a short distance. It ended up costing me much more staying in a different hotel from the hotel of my choice.
Stayed 1 night in Jul 2022

2/10 Terrible

Colleen amick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They canceled our stay a day before and told Expedia that the hotel was under construction. But I had family members there, and there was no construction. Liars and so unprofessional
Stayed 2 nights in Jul 2022

10/10 Excellent

Matthew, Hove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous location where everything is easily walkable to. A well decorated and clean place with a great breakfast and good WiFi. I stayed in a basement room (tried to get upgraded several weeks in advance but no availability!) which I wouldn’t do again. They do need to have a maintenance guy visit though as the sink, shower holder and toilet roll holder were all coming away from the wall, but only a small point!
Stayed 4 nights in May 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no rooms available. We were with more people. Some of us were sent to another hotel of the same owners. That hotel was far away in a bad region.
Stayed 1 night in Nov 2019
Response from e on 28 Nov 2019
Thank you for your evaluation.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 1 night hotel stay (Phidias Hotel) in Athens back in April for a trip in September. Full payment was made at the time of booking. I contacted the Phidias Hotel by email 2 days in advance of our arrival to let them know we would be arriving late (approx 1:00am) due to a change in a ferry schedule. I did not receive a response to my email so assumed that all was OK. When we arrived at the hotel we were told that the hotel was over-booked due to other guests that needed to over-stay due to flight cancellations. I was told that the over-staying guests could not be asked to leave under Greek law. As a result our pre-booked room was not available to us, however, we were told that they had an association with another hotel in the area and that a room was booked for us there. I asked if the room was of a similar standard and was told that it was a higher standard. However, upon arrival both the hotel in general and (probably) the room was clearly sub-standard in comparison to the one that we booked. For the night in question, the online rate of Phidias was €160, yet the rate for Hotel Rio Athens was only €60. The room was dirty, there were insects in the bedroom and bathroom. The bathroom smelt of urine. There was dirt on the bathroom floor. We did not want to accept and stay in this room, so we called on phone the night manager of the Phidias and told him that the room was unacceptable but he could not solve the problem and we had no choice but to stay there.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall a very nice property and excellent staff. Knew we were getting a room without a window. But did not know the room and bathroom were so small and in the basement of the hotel. Only one piece or luggage each made for no room to walk. Can't speak for the other rooms, just saying don't get the room with no window.
Stayed 2 nights in Sep 2019
Response from e on 2 Oct 2019
Thank you for your evaluation

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in quiet pedestrianised area, but within easy walking distance of Acropolis, and Thissio metro station. Plenty of bars and restaurants in the area.
Stayed 7 nights in May 2019
Response from efi on 21 May 2019
Thank you very much for the evaluation. It would be a great pleasure to see you again at our hotel. Kind Regards, Efi

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Good location and next to the Acropolis and city!!!!
Stayed 4 nights in Apr 2019
Response from efi on 19 May 2019
Thank you very much for the evaluation. We would be glad to see you again at our hotel. Kind Regards

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018
Response from PHIDIAS on 30 Apr 2019
Thank you very much for the evaluation. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second visit. When we booked I didn’t notice that the room we had booked as without a window. The hotel staff tried their best to contact us beforehand . They managed to recloate us to a better room and thence two days later upgraded us to a magnificent room. What can we say - great service and make sure you carefully check what you book. Effi at reception was fantastic. Breakfast is really delicious and substantial. Location is perfect - close to Thissio metro.
Stayed 4 nights in Jan 2019
Response from dina on 1 Feb 2019
Thank you for the nice words and your great review , we are very glad you enjoyed your stay with us ! Dimitris

10/10 Excellent

ANTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay!
Clean, good price well located for visit to Athens Friendly staff
Stayed 3 nights in Jan 2019
Response from Efi on 30 Jan 2019
Thank you for your evaluation. Hope to accommodate you again at our Hotel. Kindly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from dina on 30 Nov 2018
Thank you for rating us! We hope to see you back! Kind Regards

10/10 Excellent

Vicki

Absolutely perfect! Couldn’t ask for a better location. Nice clean room with a comfortable bed. Great breakfast. Amazing staff!
Stayed 2 nights in Nov 2018
Response from dina on 26 Nov 2018
Thank you for rating us!

2/10 Terrible

BK, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I made two non-refundable Expedia bookings at Hotel Phidias in Athens in May 2018 for September arrival. Having previously experienced dubious Greek business practices, I confirmed my reservations directly with the hotel via email and by phone months in advance. After an overnight flight, we arrived to an overbooked hotel that did not have a room for us! Phidias attempted to move us to another hotel in a terrible area. I was incredulous. Phidias is on a wonderful pedestrian street. That’s why I stayed there often with the previous ethical owners. Upon arrival, I had been speaking to the manager when the owner Constandina intervened (both spoke excellent English). I was calm yet emphatic. She “found” a Phidias room for us. The hotel had knowingly overbooked. Twice during our stay, I observed other couples arriving at Phidias with reservations - only to be shuffled off to another hotel. This hotel uses its prime location as “bait” to fill their other hotels. Unethical and unconscionable. AVOID!
Stayed 2 nights in Oct 2018
Response from dina on 30 Oct 2018
Thank you for rating us! Kind Regards Kollia Konstadina

2/10 Terrible

Robert, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Had a non-refundable reservation five months in advance. Arrived after overseas flight to an overbooked hotel. Hotel tried to switch us to a distant hotel. Did the same to other guests. I threw a fit - and was given a room. Totally unethical. Avoid.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Our experience was a first for us. It wasn’t until I reached out to request a transfer from the airport that we were informed the room we booked, and those similar to it, were going to be unavailable for some days. Due to this, we were taken to Golden City, where the receptionist did not have our name on their list. They straightened it out quickly though and provided us a room and complimentary dinner for our stay. I would be cautious of booking the Phidias Hotel for this reason, as I’ve seen several reviews noting the same thing. Additionally, please be careful going out after dark. It’s not the safest area. I would suggest if you are going to be out after dark that you take an Uber back.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from dina on 23 Aug 2018
Καλημερα, Thank you for rating our hotel. Dina

2/10 Terrible

Mihaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost!!!
Awful experience in this hotel. We arrived around 4pm and was told that because of “technical difficulties” we need to be relocated to another sister hotel, which happened to many other people before as I check reviews on internet. Clearly the hotel was overbooked and they do it all the time. We were rushed to a taxi and send to the other hotel which was run down and in a horrible neighbourhood and away from the area we wanted to visit so had to go on the metro. From Phidias they offered us free dinner in the other hotel but it was a total joke. We were told we can have spagetti and salad so we had to fight for the menu as we wanted to choose our food. After ordering dinner we were told our drinks - orange juice and coffee are not free and we have to pay for them as free dinner doesnt include drinks! Never ever we had so much headache when travelling. It ruined our stay in Athens. Never again!! Avoid this hotel!!
Stayed 1 night in Aug 2018
Response from dina on 23 Aug 2018
Καλημερα, Thank you for rating our hotel. Dina

2/10 Terrible

Tiffany, New York City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a scam
While this hotel is in a prime part of Athens, just walking distance to the Acropolis and Agora, it routinely overbooks (even when you have confirmation and travel insurance) and then lies about compensating to a "better" hotel. This hotel, Crystal City, is a dump! It is no where near anything, has no view of the Acropolis, and the rooms are significantly smaller. The rooms there go for a quarter of what they do at Phidias but you won't get a refund or any other type of compensation except a 10 Euro taxi ride. Do NOT book this hotel or it will ruin your trip to Athens.
Stayed 2 nights in Jun 2018
Response from Christina on 26 Jul 2018
Dear Mrs. Tiffany, We are really sorry to read that your whole trip was ruined - this was definitely not in our intentions. Kindly note that the hotel acted according to the procedure that is specified- by relocating you in a 3 *Superior hotel, within the same area,which provides far larger rooms than the ones Phidias offers.The hotel on offer also has a restaurant in the roof top garden, which makes it ideal for dining with view to Acropolis. We understand that being transferred was definitely not in your plans, however all our thoughts were to achieve the best towards your satisfaction. We are hoping to see you again in the future so that we reverse your impressions. kind regards Christina

10/10 Excellent

thomas

Liked: Staff & service, room comfort
Response from Christina on 10 Apr 2018
Thank you so much!! Really hoping to see you again!! kind regards Christina

6/10 Okay

dale

Liked: Cleanliness, staff & service
Location was good. Very short walk to get to the acropolis. Our reservation said city view, but instead we were looking at the back of the canopy that covers their outdoor restaurant. We made the mistake of leaving the window open the first night. We killed 5 mosquitoes the next morning, which had obviously feasted on us overnight. We kept the AC on after that. There was a lot of street noise until midnight, with or without the window open. Front desk was friendly and helpful. Breakfast was good.
Stayed 3 nights in Mar 2018
Response from Gergana B. on 24 Mar 2018
Dear Dale, Thank you for taking time to review our property. It was pleasure accommodating you. Next time if you decide to stay with us, please be so kind to contact the Reception for any problem so we can resolve it. Best Regards,

8/10 Good

Vineet

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Confirm you have a room before you show up!!
We stayed on two separate occasions. The first time, they said there was no room and made bed us to a sister property of theirs in a crappy location. We had prepaid for the stay, so how did they not have a room and why did they not let us know prior to our arrival. We were not the only ones with that issue.
Stayed 2 nights in Mar 2018
Response from Gergana B. on 24 Mar 2018
Dear Vineet, Thank you for rating our property! We sincerely apologize for your first night, but unfortunately the room was out of order. We are always trying our best to satisfy our Guests, and we know that the advantage of the hotel (location) sometimes is the most hard part regarding relocation. We are wishing you all the best, Kind Regards

2/10 Terrible

Ehud

Liked: Cleanliness, room comfort
Disliked: Staff & service
Outrageous
I was transferred to anoyher hotel 1.5 km from the placed i booked due to unavailability of rooms !!!
Stayed 1 night in Mar 2018
Response from Christina on 23 Feb 2019
Dear guest, we apologize for the inconvenience caused. It is true that we faced some technical issues with our reservations system- not intentionally though. Issues now have been resolved. We sincerely hope to grant us the chance if hosting you in the future!! kind regards Christina