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Reviews of Knights Inn Ashland

1.5 out of 5
Knights Inn Ashland
7216 Sr 60, Ashland, KY

Reviews

6.4
Rating 10 - Excellent. 92 out of 371 reviews" "
Rating 8 - Good. 91 out of 371 reviews" "
Rating 6 - Okay. 53 out of 371 reviews" "
Rating 4 - Poor. 56 out of 371 reviews" "
Rating 2 - Terrible. 79 out of 371 reviews" "

6.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Missy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treat u like family and make u feel safe
Stayed 1 night in Apr 2024
Response from DD on 25 Apr 2024
Thank you so much for your business and we enjoyed having you. Hope to see you again soon. Have a great day.

2/10 Terrible

marie

Travelled with family
I do not advise to stay here. We booked a 2 night stay but only stayed 1. We would have not stayed night 1 but we had been up 20 hours and couldn’t go any more. The sheets were dirty. The bathroom door peeling and toilet rocked a good half to 1” when you sat down. Pay the extra $50 and stay up the road. It was the worst place I have EVER stayed.
Stayed 2 nights in Apr 2024
Response from DD on 24 Apr 2024
We apologize we did not meet your expectations, But the weekend was really busy and we were limited on rooms The ROCK THE COUNTRY CONCERT was this same time . We have remodeled 1/2 the motel and hope to get the rest soon. Again I'm so sorry

4/10 Poor

amy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing specially the 2 ladys who checked me in. But the room was horrible looked like it hadn't been updated in 40 yaers . Paint missing dresses looked like they had been clawed up by a lion . Fridge was all frozen up with ice all over. Holes in walls including the bathroom. White powder was on the bad . Pillows suck . Bed was ok . Loved the staff but this hotel needs a complete makeover from top to bottom.
Stayed 2 nights in Apr 2024
Response from DD on 24 Apr 2024
We apologize we did not meet your expectations, but the weekend this was very busy with the ROCK THE COUNTRY CONCERT and we had limited rooms available. We have remodeled half of the motel and we will be doing the rest soon. But i really hope to see you again.

8/10 Good

Harold, Georgetown

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff has been great and the rooms have been much cleaner since my first couple of stays here. They're doing much better. Keep up the good work 😃
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much and hope to see you again soon.

10/10 Excellent

Mandi

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much and hope do see you again soon.

10/10 Excellent

Mandi

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much and hope to see you again soon.

10/10 Excellent

Mandi

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much and hope to see you again soon.

10/10 Excellent

Mandi

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much and hope to see you soon.

10/10 Excellent

Tammy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place stay here all the time
Stayed 3 nights in Apr 2024
Response from Staff on 17 Apr 2024
Thank you for your Business! We hope to you again soon!

10/10 Excellent

Mandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Apr 2024
Response from Staff on 17 Apr 2024
We appreciate your kind words. Thank you for your business! We hope to see you again soon.

8/10 Good

Samuel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much, hope to see you again soon.

4/10 Poor

Harold, Georgetown

Stayed 2 nights in Apr 2024
Response from DD on 24 Apr 2024
Thank you so much, and hope to see you again soon.

6/10 Okay

Harold, Georgetown

Stayed 2 nights in Mar 2024
Response from DD on 24 Apr 2024
Thank you so much for the rating. Hope to see you again soon.

2/10 Terrible

Harold, Georgetown

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are always dirty. I've stayed here 3 times now and every room I have gotten has been dirty. Hair on the floors, beds and even in the shower. The sink countertop was dirty and the heat/air units are filthy and the washrags were stained. If you plan to stay here you might want to bring a broom, mop, cleaning rags and some sanitizer and might as well bring some clean sheets, towels and washrags. It is ridicules! I'm done with this place.
Stayed 1 night in Mar 2024
Response from DD on 11 Mar 2024
Harold I'm so sorry to hear this I'd love to know what room you were in so I can take this up with the maid that had this room, but please anytime you are not satisfied with your room please report it to the front desk and we will do our best to accommodate you to another room.

8/10 Good

Douglas

Liked: Staff & service, amenities
It was more modern. Everything was excellent clean except the floor was filthy black when I walked barefoot. I would definitely go back. The staff was extra nice, helpful and courteous to all my needs.
Stayed 2 nights in Feb 2024
Response from Staff on 25 Feb 2024
We are pleased to know that we could help you during your stay! We strive for excellent customer service. Please consider us again, soon!

10/10 Excellent

Joshua

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed and affordable
Stayed 1 night in Feb 2024
Response from Staff on 25 Feb 2024
Thank you for your business! Please come see us again, soon.

6/10 Okay

Harold, Georgetown

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was my 2nd time staying here and I did get a nicer room then I had last time and the bed was very comfy but the bathroom floor had hair on it. The floors actually look like they had not been cleaned. As for the rest of the room it was what I'd expect for the price. I will stay there again to save money but may ask for a broom and mop next time lol.
Stayed 1 night in Feb 2024
Response from staff on 14 Feb 2024
We appreciate your business and we sincerely apologize for any inconvenience this may have caused. We will review your concerns with our cleaning staff to ensure better customer service. Moving forward, please allow the front desk to know of any concerns with your stay so that we may better accommodate you. Thank you for stay with us. We hope to see you again.

4/10 Poor

Dwayne, Georgetown

Liked: Amenities
Disliked: Property conditions & facilities
A bit less than what you'd expect from a budget hotel. Outdated rooms, walls very thin so you hear the people in the rooms next to you loud and clear. I reserved a King smoking 2 days ahead and when arrived they didn't have one ready so I took a queen and was charged the same. I want be staying there again.
Stayed 1 night in Jan 2024
Response from Staff on 31 Jan 2024
We apologize that your stay with us wasn't up to your expectations. Please know that when booking with a third-party site, specific room requests are subject to availability and are not guaranteed, though we do our best to honor all requests. We appreciate your business and hope you consider us in the future.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Staff on 12 Jan 2024
We apologize that your stay with us did not meet your expectations. Moving forward, please let our front desk know of any issues so that we may better accommodate you. Thank you for staying with us and we hope that you consider staying with us again.

10/10 Excellent

Debbie, Louisa

Liked: Cleanliness, amenities
Great
Stayed 1 night in Jan 2024
Response from Staff on 12 Jan 2024
Thank you for your kind words! Thank you for staying with us.

10/10 Excellent

Debbie, Louisa

Liked: Cleanliness
We have always been treated with the utmost respect here, therefore, we feel at home 🏠🏡
Stayed 1 night in Jan 2024
Response from Staff on 12 Jan 2024
Thank you for staying with us! We take our guest experience serious and appreciate your kind words. Please come back and see us soon!

8/10 Good

Manan

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a good place for what we needed it for. It wasn't in the best condition, but it was clean. And the location is very convenient.
Stayed 1 night in Jan 2024
Response from Staff on 12 Jan 2024
Thank you for staying with us! We appreciate your business and hope to see you again, Soon.

10/10 Excellent

Debbie, Louisa

Stayed 1 night in Jan 2024
Response from Staff on 31 Jan 2024
Thank you for your returning! Please visit again soon.

10/10 Excellent

Debbie, Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Since my first night here I have felt comfortable and at ease. Any thing I have requested has been granted. I recommend it to anyone that ask
Stayed 1 night in Jan 2024
Response from Staff on 12 Jan 2024
Thank you for your business!!

10/10 Excellent

Debbie

Stayed 1 night in Dec 2023
Response from Staff on 31 Jan 2024
Thank you for your patronage!

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff act as if they know you and therefore I felt comfortable and cared for
Stayed 1 night in Dec 2023
Response from Staff on 26 Dec 2023
We appreciate your business and the kind words. Thank you for staying with us and we hope for your return in the future!

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice and went out of their way to me make sure we were comfortable
Stayed 1 night in Dec 2023
Response from Staff on 26 Dec 2023
Thank you for staying with us! We try to do our best to make our guests feel as comfortable as possible. Hope to see you again, Soon!!

8/10 Good

Gabriela

Liked: Staff & service
Response from DD on 8 Feb 2024
Thank you so much for staying with us.

6/10 Okay

Debbie

Liked: Cleanliness, amenities
The property is fine, the room is clean, the price wasn't as quoted
Stayed 1 night in Dec 2023
Response from Staff on 17 Dec 2023
Thank you for your business. Moving forward, please address any concerns with price, etc. with our front desk. we appreciate your feedback.

10/10 Excellent

chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Staff on 17 Dec 2023
Thanks for staying with us! We appreciate your business.

4/10 Poor

Rachel

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Staff on 17 Dec 2023
Thanks for sharing your feedback. We appreciate your business!

6/10 Okay

Rodney

Travelled with family
Disliked: Property conditions & facilities
Trim around bathroom door was loose, main door didn't seal all the way, and floor in bathroom area felt like it was going to fall through.
Stayed 1 night in Dec 2023
Response from Staff on 17 Dec 2023
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. moving forward, please address any concerns regarding your room with the front desk to best accommodate you, efficiently. Thank you for your business.

4/10 Poor

Brian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
No water, heat wasn't on in room it was 19 outside. Took 3 hours for room to be warm enough not to wear coat inside room. Draft coming from under door needed to put something to block it.
Stayed 1 night in Nov 2023
Response from Guest Relations on 8 Dec 2023
Dear Brian,Your feedback will be passed along to our maintenance team. They will ensure everything in your room is as it should be, and we apologize for falling short of your expectations. We can't change the past, but we are continually making improvements based on guest comments, so we hope you'll consider staying with us again for an experience that is nothing short of stellar.

6/10 Okay

Myron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
strange odors - smoke detector un plugged and sitting on microwave, not safe - numerous moth holes in the underside of bed spread - carpet very dirty and stained, not been vacuumed for a while - lots of roaches and crickets in bath room area - tv did not work - couch too dirty to sit on - ac/heat front cover laying on floor - hole in drywall near door
Stayed 1 night in Nov 2023
Response from Staff on 17 Dec 2023
We apologize we did not meet your expectations. We take all feedback seriously and will use it to improve. We will pass along this information to our exterminator and maintenance to address the concerns. Moving forward, please let our front desk know of any concerns you may have so that we may accommodate you to another room. Thank you for your business.

10/10 Excellent

Gabriela

Stayed 2 nights in Nov 2023
Response from Staff on 17 Dec 2023
Thank you for staying with us! We appreciate your business. Hope to see you again in the future!

4/10 Poor

Louis

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Both rooms had different bad oders. The furniture looks like it came out of the garbage. The staff was friendly and helpful.
Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov 2023
Dear Louis,Your feedback is appreciated, and it was a pleasure to have you as our guest. While we are glad you enjoyed our friendly hospitality, we are sorry that other aspects of your stay failed to please you. Your constructive comments are valuable as they show us where we can make improvements. Our housekeeping team will be notified right away. Thank you for staying with us, and we hope you'll come back for a better experience.

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not very clean
Got booked in a room that was completely trashed or still had someone in there got to a new room and bed was falling apart paint peeling on the walls shower didn’t work overall just looked like someone through it together in a hurry and didn’t do the best of job
Stayed 1 night in Nov 2023
Response from DD on 18 Dec 2023
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. Moving forward, please let us know at the front desk if you are not satisfied with your room and we will do our best to accommodate you to another room.

2/10 Terrible

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The price and the friendliness of the staff are the only positive points I found to this motel. We rented 2 rooms. In one, part of the trim around the door on the inside was missing, exposing the insulation. The bathrooms were tiny. There were multiple cigarette burn holes in the bedspreads and even the chair upholstery. The bathroom door lock didn't work. The bed was very hard. Overall it looked to be run down. Also, there was a cockroach in my room. I won't be staying here again.
Stayed 1 night in Nov 2023
Response from Guest Relations on 11 Nov 2023
Dear Katherine,The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping and maintenance teams will be certain to look into all your comments further and make changes where necessary. Thank you, and we hope you will give us another chance to impress you soon.

6/10 Okay

terri

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hospital visitors
The room was satisfactory, it had 2 clean beds. The facility is old and they are doing renovations. We were a little disappointed they didn't have breakfast because the listing said continental breakfast was included. However the price was cheap so I'm not mad about it. The staff was very friendly!
Stayed 1 night in Nov 2023
Response from Staff on 17 Dec 2023
Thank you for sharing with us. We appreciate your business and sharing your feedback. We hope to see you again, soon, to see our renovations.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not cleaned from previous
Stayed 2 nights in Oct 2023
Response from Staff on 3 Nov 2023
we apologize we did not meet your expectations. Moving forward, please allow the front desk to know and we will do our best to address the situation and accommodate you to another room. Thanks for your business.

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wanted a handicapped room with a queen bed. We got in late and our handicap room was gone. We were given a full size bed in a room that the toilet was too low, I needed help getting off the toilet. I couldn't use the tub. The front door looked like it had n been kicked in. We didn't feel safe.
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Linda,We apologize that you were disappointed with the room you received. Please know that when booking via a third-party site, specific room requests are subject to availability and are never guaranteed, though we do our best to honor all requests. That said, the safety of our guests is paramount to our team, so rest assured that we will ensure all our safety features are in proper working order. Please be well, and we hope you'll allow us to regain your trust on a future stay.

8/10 Good

Shavonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was decent stop on our way south
Stayed 1 night in Sep 2023
Response from DD on 26 Oct 2023
Thank you so much for your business, hope to see you again soon. Have agreat day.

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
office staff good , cleaning staff ok, rest of staff i encountered i would not hire to shovel dirt
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the staff
Stayed 1 night in Sep 2023
Response from DD on 11 Oct 2023
Thank you for us positive feedback.

4/10 Poor

michael

Disliked: Staff & service, property conditions & facilities
sad when I have to walk through a swarm of bees to get to my room and the mantanence guy tells me he is to busy to do anything about it for a couple hours, he was standing there flirting with a couple female guests. SAD!
Stayed 1 night in Sep 2023
Response from Guest Relations on 7 Oct 2023
Dear Michael,What you have described isn't the experience we want our guests to have. Our team is dedicated to providing a comfortable experience for all our guests so we will be sure to look into all your comments further. Please consider coming back to stay with us again at some point in the future; we know that we can impress you.

10/10 Excellent

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Staff on 17 Dec 2023
Thank you for your positive rating. We appreciate your business and hope to see you again soon!

2/10 Terrible

Renee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not at all what I expected
This place was absolutely terrible people live here the have grills outside their doors. Room look like everything thing in it came out and of junk pile. Room smelled horrible. People arguing and fighting and doing drugs.I did not stay, I did however get my money back and the staff were very nice.
Stayed 2 nights in Sep 2023
Response from DD on 11 Oct 2023
We apologize we did not meet your expectations, we are a are a extended stay hotel with alot of out of town workers. We are doing some remodeling we still have jalf the hotel to do. I hope we will get to see you again. I'm sorry for your first experience.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with a couple hours stay
The staff was friendly, the rooms are rundown. There was food under the TV cabinet. Exposed outlets, walls with gaps, the door didn't have a seal on it. We did not get the room we booked, apparently it's a toss up if you do. The health board should seriously go through that place.
Stayed 6 nights in Sep 2023
Response from DD on 25 Sept 2023
We apologize we did not meet your expectations. We will use your feedback to improve our guest experience. Moving forward, please let us know at the front desk if you are not satisfied with your room and we will do our best accomadate you to another room.

10/10 Excellent

Dakota

Stayed 1 night in Sep 2023
Response from DD on 26 Oct 2023
Thank you so much for your feedback, hope to see you again so. Have a great day.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from DD on 21 Sept 2023
Thanks for staying with us. We appreciate your business. Hope to see you again soon.