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Reviews of Delta Hotels by Marriott Ashland Downtown

4 out of 5
Delta Hotels by Marriott Ashland Downtown
1441 Winchester Avenue, Ashland, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 391 reviews" "
Rating 8 - Good. 81 out of 391 reviews" "
Rating 6 - Okay. 19 out of 391 reviews" "
Rating 4 - Poor. 9 out of 391 reviews" "
Rating 2 - Terrible. 6 out of 391 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Paramount.
Stayed 1 night in Apr 2024
Response from Director of Sales on 30 Apr 2024
Dear Lorie, Thank you for your gracious review of your stay with us. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our city.Best Regards,Cara HedrickDirector of Sales

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Sales on 30 Apr 2024
Dear Sarah, Thank you for choosing Delta Hotels Ashland Downtown. We are dedicated to providing our guests with a comfortable and pleasing atmosphere, and we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Cara HedrickDirector of Sales

10/10 Excellent

Jenyse, Suffolk

Stayed 3 nights in Apr 2024
Response from Director of Sales on 12 May 2024
Dear Jenyse, We are delighted you enjoyed your stay at Delta Hotels Ashland Downtown. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the area.Best Regards,Cara HedrickDirector of Sales

10/10 Excellent

Ramona, Lexington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel bc it was within walking distance of The Paramount. I was alone and felt safe the entire time. The food at The Winchester on the 2nd floor was excellent. I was pleasantly surprised by everything ie extremely clean, kind staff etc. I would highly recommend to others.
Stayed 1 night in Apr 2024
Response from Director of Sales on 15 Apr 2024
Dear Ramona, We are thrilled you enjoyed your stay at Delta Hotels Ashland Downtown! It's fantastic that you found our location convenient and felt secure during your visit. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. We are also glad you savored the culinary delights at The Winchester. Your compliments truly warm our hearts. Thank you for recommending us, and we look forward to welcoming you back soon!Best Regards,Cara HedrickDirector of Sales

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2 bars and Dinner room
Stayed 1 night in Apr 2024
Response from Director of Sales on 7 Apr 2024
Dear Carl, Thank you for your feedback. We are thrilled you enjoyed our dining options at Delta Hotels Ashland Downtown! Your satisfaction is our priority, and we hope to welcome you back soon for another delightful experience.Best Regards,Cara HedrickDirector of Sales

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Sales on 26 Mar 2024
Dear Johnna, Thank you for the wonderful rating for Delta Hotels Ashland Downtown! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best Regards,Cara HedrickDirector of Sales

10/10 Excellent

BRITTANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Sales on 16 Mar 2024
Dear BRITTANY, Seeing such a positive rating is always a delight as it tells us that we've succeeded in providing a rewarding experience. We appreciate your recognition and look forward to welcoming you back to Delta Hotels Ashland Downtown soon!Best Regards,Cara HedrickDirector of Sales

4/10 Poor

Tiffany

Disliked: Room comfort
The hallway and room next door were extremely loud and kept us up the entire night
Stayed 1 night in Feb 2024
Response from Cara Hedrick, Director of Sales on 12 Feb 2024
I apologize that your stay was not up to our standards. We hope that you will come back again and give us another opportunity to make your stay a pleasant one.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and nice hotel.
Stayed 1 night in Feb 2024
Response from Cara Hedrick, Director of Sales on 6 Feb 2024
Thank you for your feedback. We are glad you stayed with us and look forward to having you with us again soon!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Cara Hedrick, Director of Sales on 6 Feb 2024
Thank you for your feedback. We look forward to having you with us again soon.

10/10 Excellent

fred

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Street was under construction and was not the safest.
Stayed 1 night in Feb 2024
Response from Cara Hedrick, Director of Sales on 5 Feb 2024
Thank you for your feedback. We are looking forward to the new streetscape to be completed also! We hope you will come back and see us once everything is finished!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! I’ll be back!
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 29 Jan 2024
Thank you for your feedback. We look forward to having you stay with us again soon!

10/10 Excellent

Jeanine

Travelled with family
Great place to stay!
Staff was super friendly and helpful. Hotel was very clean and up to date. Would recommend and will be back!!
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 29 Jan 2024
Thank you for your positive feedback. We look forward to having you stay with us again soon!

10/10 Excellent

DAVID, New Haven

Stayed 2 nights in Dec 2023
Response from Cara Hedrick, Director of Sales on 25 Jan 2024
Thank you for your feedback. We appreciate your business!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cara Hedrick, Director of Sales on 25 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cara Hedrick, Director of Sales on 22 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property only negative was no free breakfast. Really hate spending extra to stay at a nice hotel only to have to pay for breakfast.
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 22 Jan 2024
Thank you for your feedback. We hope you will stay with us again soon.

10/10 Excellent

Brian

Travelled with partner
There was a lot of construction work around the property
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 22 Jan 2024
Thank you for your feedback. The City is doing work on the street in front of the hotel to make improvements. We hope you will stay with us again soon and see the results!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Ashland
Excellent hotel stay, second stay there since it became the Delta by Marriott. A little congested right now due to construction on Winchester Ave, plenty of restaurants nearby with amazing food. Rooms were clean, spacious, and very comfortable. Front desk staff was exceptionally friendly.
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 17 Jan 2024
Thank you for your feedback. We appreciate you choosing the Delta!

10/10 Excellent

Ashley R.

Stayed 2 nights in Jan 2024
Response from Cara Hedrick, Director of Sales on 6 Feb 2024
Thank you for your feedback. We are glad you chose the Delta!

8/10 Good

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed overnight after attending a concert
The hotel was great, the bar was great. I can't speak for the restaurant. We walked in to eat breakfast and gave the waitress our drink order after 20 minites of waiting, we left. The waitress never returned and there was only 1 other table besides us. The menu looked good and I've heard good things about it but service wasn't up to par.
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 17 Jan 2024
Thank you for your feedback. We hope you will give us another opportunity to serve you breakfast in our restaurant. Safe travels!

6/10 Okay

Adam

Liked: Staff & service, property conditions & facilities
An off night for all, ne
We have always supported the Winchester restaurant and delta hotel(plaza most my life) the Winchester has always provided good service, at the table the food has always been fresh and tasty, We ordered room service which our order was politely received and correctly prepared and quickly at our door, the waiter who brought it was quick,professional,polite. The wine was mid which is what we asked for, the food wasn’t good at all we only picked at our house salad and ate our late night junk food a lil early with our glasses of wine.we are hoping it was an off night, given the past it’s what we excepted to be an off night so we signed for our food and our bottle of wine, with me asking the question to everyone about charges to my card and was told nothing would be due untill check out, That’s wasn’t the case I woke up to several times my card being ran, with me telling them and asking about charges then the opposite happening is why I keep my money in my savings account and will not set it up to be an auto back up, this was at 645 am first attempt, a few others over the next hour before I realized the notification sounds from my phone for my account, We woke all the way up cleaned up like we had not been there like we always do everywhere we stay, proceeded to check out, Bad food, the floors very dirty in The room hallways and lobby,trash cans over flowing,the mattresses hard as a rock and pillows go flat, shower was awesome,Paid in full for bad food,ALL polite great employees
Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 25 Jan 2024
We apologize for not meeting your expectations, and ours. Please feel free to contact the hotel and speak with Jackie Hymel, our General Manager. We look forward to making this right and having you back with us again.

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024
Response from Cara Hedrick, Director of Sales on 5 Feb 2024
Thank you for your feedback. We appreciate you staying with us!

10/10 Excellent

Aarika

Liked: Property conditions & facilities
Disliked: Staff & service
I paid for a room through Expedia and the amount was taken from my account that day. A few days later I checked into the hotel and noticed the next day they had charged my card again, but for more than the room costs. This overdrew my account and caused an overdraft fee. I called the hotel and they told me this was a holding fee and I’d get it reimbursed within 7-10 business days. That’s fine, but I feel they need to let guests know of this charge so they make sure they have the money to do it! It has been 6 days and I have yet to see that money released to my account.
Stayed 1 night in Dec 2023

8/10 Good

brian

Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 3 Jan 2024
Thank you for your feedback. We hope to see you again soon1

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashland
Beautiful view of city and river bridge.
Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 5 Feb 2024
What beautiful photos! Thank you for staying with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 3 Jan 2024
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Jennifer, Lewistown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cara Hedrick, Director of Sales on 28 Dec 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ashland
Best place to stay in Ashland, KY
Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 28 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023
Response from Cara Hedrick, Director of Sales on 22 Dec 2023
Thank you for your feedback.

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First room we checked into was still dirty from guest before. We checked in around 530p. Went to front desk they gave us a new room and a 10$ gift card to their market. We ended up spending 12$ at the market they just called it even so that was nice. Front desk people were friendly and pleasant
Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 18 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay, and we look forward to having you back again!

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cara Hedrick, Director of Sales on 18 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay with us.

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Cara Hedrick, Director of Sales on 18 Dec 2023
Thank you for your feedback. We are glad you enjoyed your stay with us.

2/10 Terrible

Karen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Stood ten minutes waiting for desk clerk to check-in. Never a greeting when we came in/out. Room was broiling hot. A/C wouldn't work. Phone had no dial tone. Wifi out. No ice on two floors. No one working in bar to get ice. Only one elevator working. Manager supposed to call; never did. Ungodly mattresses and pillows (literally went out and bought pillows). Would have gladly moved to another hotel if Expedia rules allowed it. Final blow was no one at coffee stand in a.m. to BUY a coffee most hotels offer for free. For almost $200/night, they must be kidding!! I would NEVER stay there again. Incredibly embarrassed for the Marriott brand with this MESS!!
Response from Cara Hedrick, Director of Sales on 1 Dec 2023
We apologize that your stay was not up to our standards. Please call the hotel and ask to speak with our General Manager to discuss your stay further.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel staff and guest services were fantastic. However there were things out of their control that were disappointing. There was no internet/wifi/tv access the entire 4 days. They had access in the lobby but not in guest rooms. I understand it could be difficult to get things fixed over a holiday ( but it had been down since at least the Friday before). So we couldn’t even turn on the tv for white noise to drown out the road construction noise from the street below. Overall we were just happy to be there, and the room was comfortable despite the street noise and no tv the entire stay.
Stayed 3 nights in Nov 2023
Response from Cara Hedrick, Director of Sales on 1 Dec 2023
Thank you for your feedback. We apologize for the internet issues that we had during your stay. We hope you will visit us again.

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel. great place for us to stay when visiting friends. convenient to shops and restaurants. comfortable room.
Stayed 1 night in Nov 2023
Response from Cara Hedrick, Director of Sales on 21 Nov 2023
Thank you for your feedback. We look forward to seeing you again soon.

4/10 Poor

Julie

Stayed 1 night in Nov 2023
Response from Cara Hedrick, Director of Sales on 18 Dec 2023
Thank you for your feedback.

10/10 Excellent

Elizabeth F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Nice, quiet and clean. Easily accessible. Great common spaces. Didn’t visit the restaurant but the menu looks great and we’re told by a local that the restaurant and bars are very good. We will try the restaurant our next visit.
Stayed 1 night in Nov 2023
Response from Cara Hedrick, Director of Sales on 10 Nov 2023
Thank you for your feedback! We hope you will join us again and try some of our delicious items on the menu at The Winchester!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cara Hedrick, Director of Sales on 6 Nov 2023
Thank you for your review. We are glad you enjoyed your stay and we look forward to having you with us again.

8/10 Good

dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff awesome. Great location. Nice hotel. Great location. Only negative was housekeeping, they left an old box of take out food in our mini frig which smelled really bad and they did not re-stock our coffee/tea basket. Other than that everything was great.
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 24 Oct 2023
Thank you for your feedback. We apologize for the issues you encountered and we will discuss it with our staff. We hope you will stay with us again.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms and hotel. Looks like new. Clean and great staff.
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 23 Oct 2023
Thank you for your review. Ware glad you enjoyed your stay

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very helpful and I was very grateful.
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 23 Oct 2023
Thank you for your review. We are glad you enjoyed your stay.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 23 Oct 2023
Thank you for your feedback. We hope you will stay with us again soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 16 Oct 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 6 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us.

8/10 Good

Boggs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice, but no microwave in room. Also we asked for a handicapped room & it was on the 10th floor. Getting off the 10th floor in case of an emergency would be very difficult if jandicapped.
Stayed 1 night in Oct 2023
Response from Cara Hedrick, Director of Sales on 11 Oct 2023
Thank you for your feedback. We appreciate you staying with us and hope you will return again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress too soft
The hotel and the staff were great. The beds in my room were both super, super soft. I know some people love that but it would have been great if one of them had had a firmer mattress.
Stayed 2 nights in Sep 2023
Response from Cara Hedrick, Director of Sales on 4 Oct 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and look forward to seeing you again!

10/10 Excellent

Milagros

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean for real
The hotel was exceptional. I have skin sensitivity and usually have to place my own bedding over hotel sheets so I don’t break out . I had no breakouts at this hotel utilizing their bedding Also I usually wear flip flops in the shower and I was pleasantly surprised none were required here .
Stayed 1 night in Sep 2023
Response from Cara Hedrick, Director of Sales on 27 Sept 2023
Thank you for your review. We are glad you were able to feel so comfortable in our rooms! We look forward to having you stay with us again soon.

6/10 Okay

Dennis

Stayed 2 nights in Sep 2023
Response from Cara Hedrick, Director of Sales on 16 Oct 2023
Thank you for your feedback.

10/10 Excellent

Dwayne

Travelled with group
Liked: Staff & service, room comfort
Escape to little paradise
Clean and awesome room Love the shower And I love having the great restaurant on the second floor. Dinner and breakfast I’m in heaven
Stayed 1 night in Sep 2023
Response from Cara Hedrick, Director of Sales on 19 Sept 2023
Thank you so much for your feedback. We are glad you enjoyed your stay and look forward to having you back again soon.