Room, 1 King Bed | Blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Fairfield by Marriott Inn & Suites Asheville Outlets

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 494 reviews" "
Rating 8 - Good. 159 out of 494 reviews" "
Rating 6 - Okay. 69 out of 494 reviews" "
Rating 4 - Poor. 25 out of 494 reviews" "
Rating 2 - Terrible. 21 out of 494 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I40 and I26
Stayed 2 nights in Apr 2024
Response from General Manager on 5 May 2024
Dear Teresa, Thank you for taking the time to review your stay at Fairfield Inn & Suites Asheville Outlets We couldn’t agree more; our location close to the highway makes us a fantastic choice to stay when in Ashville! We are also fortunate to be surrounded by several restaurants, all within walking distance. We look forward to having you as our guest again whenever your travels bring you back to our area.Rebecca ParrishGeneral Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No brochures and staff couldn’t make any recommendations. Pleasant though. Minimal choice of restaurants on this road. Free cookies and wine for sale wax an excellent touch!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jean, Thank you for taking the time to review your stay. We are glad you had a pleasant visit overall and also appreciate knowing where we can improve our services and future guest experiences. It was a pleasure having you, and we hope to see you again soon!Rebecca Parrish,General Manager

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Brandy, Thank you for rating your stay at Fairfield Inn & Suites Asheville Outlets. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Rebecca ParrishGeneral Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 9 Mar 2024
Dear Kelli, Thank you for choosing Fairfield Inn & Suites Asheville Outlets. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Rebecca ParrishmGeneral Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. Had to change our travel plans and they made it right in a New York minute. Exceptionally friendly and accommodating. Property is kept exceptionally CLEAN. With that said, it is showing it's age a bit - door bottoms needed a painting and more USB charging ports.For the price, a diamond in the rough !!!
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Kevin, Thank you for choosing Fairfield Inn & Suites Asheville Outlets. We are delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. However, we are sorry you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Rebecca ParrishGeneral Manager

10/10 Excellent

George

Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear George, On behalf of our team at Fairfield by Marriott Inn & Suites Asheville Outlets, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Asheville.Rebecca ParrishGeneral Manager

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Jared, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Fairfield by Marriott Inn & Suites Asheville Outlets. We hope to have the pleasure of doing so again on your next visit to the area.Rebecca ParrishGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Fairfield Inn & Suites Asheville Outlets and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Rebecca Parrish,General Manager

10/10 Excellent

Debra

Travelled with family
The front desk staff is always the best.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Debra, We are flattered by your generous review of Fairfield Inn & Suites Asheville Outlets. It is very kind of you to recognize our devoted front desk associates for their service. Thank you for choosing us, and we look forward to having you as our guest again whenever your travels bring you back to the area.Rebecca Parrish,General Manager

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great!
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Mikhail, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Fairfield Inn & Suites Asheville Outlets. We look forward to your return and wish you all the best with your future travels.Rebecca Parrish,General Manager

10/10 Excellent

RUSSELL

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy check in.
Stayed 1 night in Feb 2024
Response from General Manager on 3 Feb 2024
Dear Russell, On behalf of our team at Fairfield Inn & Suites Asheville Outlets, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Rebecca Parrish General Manager

4/10 Poor

Hannah, Mount Hope

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Construction going on right outside our window. Bathroom door wouldn’t close. Lightbulbs not working. Remote for tv was only partially working. The alarm was set the first night and we woke at 5am.
Stayed 4 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Hannah, Thank you for being our guest and for your candid review. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with the appropriate individuals to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Rebecca ParrishGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, convenient location
This was our second time staying at this location and it was a wonderful stay. This hotel is nothing fancy, I describe it as a high end budget hotel, but it is clean, very well staffed, and offers all the amenities that make a trip pleasant. We will definitely be staying there again.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Dear William, Thank you for making Fairfield Inn & Suites Asheville Outlets your home away from home. We are pleased to read that we were able to exceed your expectations once again with our comfortable accommodations, excellent customer service, complimentary amenities, and the good value we offer. Thank you again for making us your preferred choice on every visit, and we look forward to seeing you soon.Rebecca ParrishGeneral Manager

10/10 Excellent

Ligia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Ligia, Thank you for rating your stay at Fairfield Inn & Suites Asheville Outlets. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Rebecca ParrishGeneral Manager

4/10 Poor

Theodore

Travelled with partner
Disliked: Property conditions & facilities
Was given a room on the 6th floor where the ice machine sounded like a jet engine--incredibly loud, fix the darned thing! Also there are numerous newer more modern hotels in the immediate area.
Stayed 3 nights in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Theodore, Thank you for your feedback. We regret not meeting your expectations and the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Rebecca Parrish,General Manager

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec 2023
Dear Lori, We appreciate you taking the time to leave your generous review regarding your recent stay at the Fairfield Inn & Suites Asheville Outlets. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Rebecca Parrish,General Manager

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 8 Feb 2024
Dear Bonita, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Fairfield by Marriott Inn & Suites Asheville Outlets. We hope to have the pleasure of doing so again on your next visit to the area.Rebecca ParrishGeneral Manager

10/10 Excellent

Debra

Travelled with partner
The Front Desk people are always so nice and friendly. They always greet you coming and going.
Stayed 2 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Debra, Thank you for sharing your perfect rating of Fairfield Inn & Suites Asheville Outlets. We are thrilled to know you enjoyed your time with us and that you especially loved our intuitive front desk associates. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. It was our pleasure accommodating you, and we look forward to welcoming you back the next time you are in the area.Rebecca ParrishGeneral Manager

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a great price for this stay. The person at the desk was extremely enthusiastic!
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Sam, Thank you for staying with us and posting your kind remarks about the Fairfield Inn & Suites Asheville Outlets. It is wonderful to hear that you enjoyed our excellent hospitality, accommodations, and location, all for a great value.We are thrilled to share your feedback with our entire team! It was a pleasure having you stay with us, and we hope you will choose us again. Rebecca Parrish,General Manager

2/10 Terrible

Phil

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard bed, flat pillows, phone in the room didn’t work. Internet was not working No hot water for 2 days The elevator light was not working so you couldn’t know what floor you where on Breakfast food was cold
Stayed 5 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Phil, Thank you for your feedback. We apologize for the issues you had in your room and the inconvenience you experienced due to the lack of hot water. We will share your comments with our team. We are also sorry for the concern you have raised about our elevator and the breakfast. We will convey this appropriately. We certainly understand the frustration and inconvenience you had due to these problems. Thank you again for your patience, and we hope you will give us another chance to regain your trust. Rebecca Parrish,General Manager

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The pillows had a very distinctive smell that was very gross and we both woke up very stuffy.
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Guest, Thank you for staying with us and for your evaluation. Please accept our sincere apology for the inconvenience you had with pillows. Guest comfort and satisfaction are a top priority for us; therefore, we regret that this was your experience. We will address these concerns with the housekeeping department. We understand your frustration and are grateful for your patience. We look forward to another opportunity to show you our commitment to service excellence.Rebecca Parrish

10/10 Excellent

Leanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2023
Response from General Manager on 29 Oct 2023
Dear Leanna, Thank you for choosing Fairfield Inn & Suites Asheville Outlets and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Rebecca ParrishGeneral Manager

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and very helpful!! We usually go somewhere once a month, and we will start staying there from now on!! Our granddaughter loved the swimming pool and hot tub!!
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Debra, Thank you for choosing Fairfield Inn & Suites Asheville Outlets and sharing your experience. We are delighted to know that you enjoyed our outstanding service. It is also fantastic to hear that your granddaughter found our well-equipped pool to her liking. We look forward to welcoming you all back for another wonderful visit.Rebecca ParrishGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and informative of the hotel benefits. Breakfast was good. Rooms were smaller than other places I have stayed, but clean.
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Guest, Thank you for sharing your feedback regarding your recent stay at Fairfield Inn & Suites Asheville Outlets. We are delighted to hear that you enjoyed our spotless accommodations, delicious breakfast offerings, and attentive service. We look forward to welcoming you back in the future.Tyshion WilliamsGeneral Manager

8/10 Good

Michael

Travelled with partner, Travelled with group
Enjoyed our stay!
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Michael, Thank you for being our guest and for sharing your experience regarding your recent stay at Fairfield Inn & Suites Asheville Outlets. Providing a delightful experience for our guests is our top priority, and we are glad to know we succeeded during your visit. We look forward to hosting you soon again.Tyshion WilliamsGeneral Manager

6/10 Okay

William

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property badly needs refurb. Many worn, damaged and missing items especially bathroom. Breakfast was dissapointing. Poorly organized and missing condiments that when asked, they were out of. Front desk was properly trained. Front doors need service
Stayed 1 night in Oct 2023
Response from General Manager on 11 Oct 2023
Dear William, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. We also regret that the culinary options and room conditions did not meet your expectations. Please be assured that we will address your concerns with the appropriate teams to ensure the overall guest experience. We appreciate your patience and understanding. On a positive note, we are glad that you found our front desk associates attentive. Your valuable feedback is instrumental in our continuous improvement efforts, and we hope for the opportunity to welcome you back in the future for an enhanced stay.Tyshion WilliamsGeneral Manager

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from General Manager on 28 Oct 2023
Dear Mark, Thank you for your recent stay at Fairfield Inn & Suites Asheville Outlets and for giving our hotel a nice rating. We are delighted you enjoyed our attentive service, comfortable accommodations, and excellent location while staying with us! Thank you again for your business, and we look forward to your next visit. Rebecca Parrish

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Girls Trip
Overall the checkin was smooth and the room was clean. Unable to control temperature with thermostat on the unit or wall, it had a mind of its own. The bathroom door got stuck when opening and closing like the bottom needed shaving off. They offered premium tv channels but initially they were not available. When I asked front desk we were instructed to go through a reset process, which appeared had to be done every time the tv was turned on.
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Guest, Thank you for choosing Fairfield Inn & Suites Asheville Outlets for your girl's trip. We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it is always rewarding to know that our efforts have made a difference in your stay. We are also glad to read that you loved our well-kept accommodations. However, We do want to apologize for the challenges you had with controlling the temperature. We have also taken note of your additional feedback and will share it appropriately. Thank you again, and we look forward to welcoming you all back soon.Tyshion WilliamsGeneral Manager

10/10 Excellent

GLADYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Gladys, Thank you for staying at Fairfield Inn & Suites Asheville Outlets and also for the excellent review. We are absolutely thrilled to receive your thoughtful review, and we are delighted to learn you found our property to be so comfortable and completely spotless. We hope to see you again soon, and we wish you all the best with your travels. Tyshion WilliamsGeneral Manager

8/10 Good

Debbie

Travelled with partner
The only complaint we have is that the carpet was wet in the halls and our room. The staff said they had shampooed the whole hotel earlier . It was fine , but still wet carpet was not good
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Dear Debbie, Thank you for choosing Fairfield Inn & Suites Asheville Outlets and sharing your experience. We are glad to know you enjoyed overall stay with us. However, we apologize for the inconvenience you experienced with wet carpets. We understand that this can be uncomfortable and not up to the standards we strive to maintain. Once again, thank you for bringing this to our attention, and we hope to have the pleasure of welcoming you back to our hotel soon.Tyshion WilliamsGeneral Manager

10/10 Excellent

zef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Zef, It was a pleasure having you as our guest at Fairfield Inn & Suites Asheville Outlets. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tyshion WilliamsGeneral Manager

8/10 Good

Kimberly

Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
Dear Kimberly, we are pleased your stay was enjoyable, and we want to thank you for your rating. All of us at Fairfield Inn & Suites Asheville Outlets look forward to your next visit.Tyshion WilliamsGeneral Manager

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 22 Jul 2023
"Dear Jeffrey, We are delighted you had a great stay at Fairfield Inn & Suites Asheville outlets. Thank you for the kind rating, and we look forward to hosting you again soon.Tyshion WilliamsGeneral Manager"

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 15 Jul 2023
Dear Gary, Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Asheville Outlets. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Tyshion Williams General Manager

10/10 Excellent

Jenni L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on 8 Jul 2023
Dear Jenni, We are delighted you had an outstanding stay at Fairfield Inn & Suites Asheville Outlets and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Tyshion Williams,General Manager

10/10 Excellent

Carl

Stayed 1 night in Jun 2023
Response from General Manager on 17 Jul 2023
Dear Carl, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Fairfield Inn & Suites Asheville Outlets; we look forward to welcoming you back soon.Tyshion WilliamsGeneral Manager

10/10 Excellent

Lynn

Stayed 6 nights in Jun 2023
Response from General Manager on 8 Jul 2023
Dear Lynn, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Fairfield Inn & Suites Asheville Outlets, and we look forward to welcoming you again soon.Tyshion Williams,General Manager

8/10 Good

Chelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice with easy parking. Staff was friendly. The bed was comfortable. The shower was big! The only thing is the new mirror in the bathroom blocked the bathroom plug, so I was unable to use. However my stay was great and I enjoyed the breakfast!
Stayed 2 nights in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Chelle, Thank you for your wonderful review of Fairfield Inn & Suites Asheville Outlets. We are delighted that you had a pleasant stay and enjoyed our lovely property, comfortable accommodations, and friendly staff. We apologize for any inconvenience caused by the electrical fittings in your room and will address this issue with our maintenance team. We appreciate your patronage and hope to welcome you back to Asheville soon.Tyshion WilliamsGeneral Manager

2/10 Terrible

Kiran

Disliked: Staff & service
Breakfast was terrible…
Response from General Manager on 6 Jun 2023
Dear Kiran, Thank you for choosing to stay with us. We apologize for any dissatisfaction you experienced with our breakfast and understand that it did not meet your expectations. Your feedback has been conveyed to our culinary team, as we are always looking for ways to enhance our guests' experience. Thank you for sharing your thoughts with us, and we look forward to the opportunity to host you again in the future.Tyshion WilliamsGeneral Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Fairfield Inn & Suites Asheville Outlets is an absolutely amazing hotel and definite must visit lodging destination in Asheville, North Carolina. In May of 2023, I brought and treated my wife and myself for a week vacation in Asheville, North Carolina and we very much enjoyed our weekly stay at the Fairfield Inn & Suites Asheville Outlets. The hotel’s staff were very polite, welcoming, helpful, and promptly addressed our inquiries and requests. In addition to the great service, both my wife and I found our room to be quite spacious, clean and comfortable!!! We thank the housekeeping for making sure to provide adequate towels and tissues and for doing a great job on tidying our rooms. Other amenities that were great about this hotel is its complementary breakfast, which my wife and I found delicious, its indoor swimming pool and spa, and an available washing machine and dryer. My wife and I also loved the location of the Fairfield Inn & Suites Asheville Outlets. The hotel is located near a shopping mall and several restaurants, and is very close to some popular destinations that my wife and I visited, such as the Biltmore Estate, the Biltmore Village & the Blue Ridge Visitor Center. When vacationing in Asheville, North Carolina, we highly recommend that you visit and stay at The Fairfield Inn & Suites Asheville Outlets!!!
Stayed 5 nights in May 2023
Response from General Manager on 4 Jun 2023
Dear Greg, Thank you for choosing Fairfield Inn & Suites Asheville Outlets and also for your generous review. We are pleased our location helped to make your trip to Asheville perfect and that our devoted associates took great care of you. We will certainly share your praises with them. We are also happy to know you and your wife liked our spacious accommodations as well as our complimentary breakfast offerings and that our amenities were up to your satisfaction. Thank you again for your recommendation to our future guests, and we look forward to welcoming you again soon. Tyshion WilliamsGeneral Manager

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service
Delicious breakfast, friendly staff, clean room, excellent location.
Stayed 2 nights in May 2023
Response from General Manager on 16 May 2023
Dear Sadia, Thank you for being our guest at the Fairfield Inn & Suites Asheville Outlets. We enjoyed reading your review and learning about the highlights of your stay. We appreciate your comments about our location, excellent customer service, and accommodations. We are also glad you enjoyed our complimentary breakfast buffet. It was a pleasure to have you as our guest, and we look forward to seeing you again soon on your next visit.Tyshion Williams,General Manager

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Girls Getaway!!
Our girls trip was great due to the amazing people at the hotel! When we checked into our room the light was flashing and we were immediately moved to another room. This hotel is the quietest one I have ever stayed in. I did not hear anything from the hallway or surrounding rooms. Both the hotel and the employees are a hidden gem in Asheville!!
Stayed 2 nights in May 2023
Response from General Manager on 14 May 2023
Dear Robin, We appreciate you choosing to stay at the Fairfield Inn & Suites Asheville Outlets and taking the time to write a review. It was a pleasure to read about your enjoyable experience, and we thank you for mentioning what an excellent value we are for the Asheville area. Thank you for your wonderful comments about our quiet and comfortable accommodations as well as our thoughtful staff. Your feedback is appreciated, and we look forward to welcoming you all back soon to make some great memories again!Tyshion WilliamsGeneral Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad we stayed here
Very nice place away from road noise and confee - just a few years old. Ig confee bed.
Stayed 1 night in May 2023
Response from General Manager on 4 May 2023
Dear Timothy, Thank you for choosing Fairfield Inn & Suites Asheville Outlets. We are glad you enjoyed the quiet location and had a comfortable stay. We hope you will revisit us soon. Tyshion WilliamsGeneral Manager

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy and quiet!
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
Dear Bryan, Thank you for staying at Fairfield Inn & Suites Asheville Outlets and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-maintained hotel. We hope to see you again soon and wish you all the best with your travels. Tyshion WilliamsGeneral Manager

6/10 Okay

Laurie

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Just ok
This hotel has seen better days and is a bit run down. My room 605, had a piece of tile missing in the bathroom, and the shampoo dispenser was laying on the floor of the shower when I checked in. Also, breakfast is free. The coffee is decent, but the eggs and breakfast are not very good.
Stayed 3 nights in Apr 2023
Response from General Manager on 22 Apr 2023
Dear Laurie, Thank you for reviewing your stay at our hotel. We apologize for your disappointment regarding our hotel and the condition of your room. This is not typical of our service, and we assure you to share your comments with the housekeeping and maintenance teams to avoid such instances in the future. We also regret any disappointment you had with our complimentary breakfast and will address them with the culinary staff. We appreciate your valuable feedback and hope you will give us another opportunity to provide the flawless experience you deserve.Tyshion WilliamsGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good breakfast! Nice and clean
Stayed 1 night in Apr 2023
Response from General Manager on 8 Apr 2023
Dear Susan, Thank you for staying with us and posting your review of the Fairfield Inn & Suites Asheville Outlets. It is wonderful to hear that you enjoyed our delicious breakfast and spotless accommodations. It was a pleasure having you stay with us, and we hope you will choose us again. Tyshion WilliamsGeneral Manager

8/10 Good

Molli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and worked quickly. The room was clean.
Stayed 1 night in Apr 2023
Response from General Manager on 6 Apr 2023
Dear Molli, Thank you for being our guest at Fairfield Inn & Suites Asheville Outlets. We are happy to read how much you liked our well-maintained accommodations and we appreciate you for mentioning our devoted associates. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind remarks with them. We appreciate the review and look forward to having you as our guest again.Tyshion WilliamsGeneral Manager

10/10 Excellent

Melinda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! The pool and fitness room were awesome too!
Stayed 1 night in Mar 2023
Response from General Manager on 2 Apr 2023
Dear Melinda, Thank you for being our guest at Fairfield Inn & Suites Asheville Outlets. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. We are also delighted you could take advantage of our amenities. It was a pleasure hosting you, and we look forward to having you as our guest again.Tyshion Williams,General Manager

8/10 Good

Travis

Stayed 1 night in Feb 2023
Response from General Manager on 14 Mar 2023
Dear Travis, we appreciate your gracious rating about your stay at Fairfield Inn & Suites Asheville Outlets. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit.Tyshion WilliamsGeneral Manager

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. The staff is friendly from front desk to housekeeping and maintenance. The room was lovely the pool and fitness center are awesome. Soooo glad I found a new place to stay as I come to Asheville once a month!!
Stayed 2 nights in Feb 2023
Response from General Manager on 12 Feb 2023
Dear Edward, Thank you for staying at Fairfield Inn & Suites Asheville Outlets and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you loved our well-kept property, friendly team members, your room, and our onsite amenities. Thank you so much for letting us know that we will be your new preferred choice on all your trips to Asheville. We look forward to your next stay. Lori Salerno,General Manager