Aerial view

Reviews of DoubleTree by Hilton Asheville - Biltmore

4 out of 5
DoubleTree by Hilton Asheville - Biltmore
115 Hendersonville Road, Asheville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 240 out of 1003 reviews" "
Rating 6 - Okay. 104 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chibuzo Clement

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff very welcoming. Restaurants are very close. Will stay again if I’m visiting again
Stayed 3 nights in Apr 2024
Response from Carla on 25 Apr 2024
Thank you for sharing your review and recommendation. We’re pleased to hear our nice location made for an enjoyable stay overall. We hope you will visit us again.

10/10 Excellent

Pedro, Lexington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. We will definitely return.
Stayed 1 night in Apr 2024
Response from Doubletree on 23 Apr 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

JAMES, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so nice
Stayed 1 night in Apr 2024
Response from Carla on 19 Apr 2024
Thank you for your perfect review. We hope you will visit us again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Gary at the front desk was outstanding 👍👍
Stayed 2 nights in Apr 2024
Response from Carla on 19 Apr 2024
Hello thank you for your review.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel very close to the Biltmore. It has a small museum area on the first floor giving some background into the farming aspects of the Biltmore estate. The staff were wonderful. My biggest complaint? No queen beds. Only doubles. The rooms are plenty big to accommodate queens. Why in this day and age are you sticking with double beds?
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. We do have rooms with 2 queens. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

Kim, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was in good shape, quiet and in a good location. I liked that I could walk to shopping and dining. The attached TGIFriday's was a nice bonus!
Stayed 2 nights in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

DIANE, BEAUFORT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

6/10 Okay

Sudheer, Cumming

Liked: Staff & service
Room beds are not comfortable Bathroom door is broken
Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
It is wonderful to hear you enjoyed the comfort of our beds. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

JEFFREY, SEAGROVE

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Carla on 13 Apr 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the calm atmosphere in and around the facility, and its location relative to the entrance to the Biltmore.
Stayed 2 nights in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Annette G.

Travelled with family
Loved the cathedral of all souls 5 mins down the road!
Stayed 1 night in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for sharing your experience here with us. The Cathedral is beautiful. Please visit us again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Carla on 30 Mar 2024
Thank you for taking the time to rate your stay with us. We hope you will visit us again soon.

10/10 Excellent

Kathy

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
I really liked the decor and the way it was displayed throughout the facility. The grounds are very well maintained.
Stayed 2 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Okay

Charlene

Liked: Staff & service
Rooms should have small microwave. Restaurant next to hotel not very good. Staff very friendly. Just wasn’t up to par for what a property of Hyatt would have.
Stayed 3 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for taking the time to review your stay at our property.

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Biltmore Estate and Villages. Friendly staff, although we had to remind them that we had paid for our 3 breakfasts through Expedia. Excellent breakfast, much higher quality than most.
Stayed 3 nights in Mar 2024
Response from Carla on 27 Mar 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in Asheville
Stayed 1 night in Mar 2024
Response from Carla on 27 Mar 2024
The fact that you are a return guest who had another fine stay means we did our jobs and did them well. Thank you for choosing our property and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime.

4/10 Poor

Peter, Hendersonville

Travelled with pets
Liked: Property conditions & facilities
Only stayed one night. Did not feel welcomed and extremely not a good feeling
Stayed 2 nights in Mar 2024
Response from Carla on 20 Mar 2024
Thank you for taking the time to provide valuable feedback about our property. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us at Carla Morris @ carla.morris@hilton.com to discuss your experience further

10/10 Excellent

Jazmin

Stayed 1 night in Mar 2024
Response from Carla on 13 Apr 2024
Thank you

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful 2 night day with children. Pool was warm, clean and wonderful. Hotel and grounds were clean and lovely full of history. The village was nearby for walking. Would recommend!
Stayed 2 nights in Feb 2024
Response from Carla on 16 Mar 2024
What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our property. We are on a mission to be the best hotel in Asheville, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon.

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, property conditions & facilities
1. Check-in should be at 3pm, but room wasn’t ready. Had to wait for an extra hour. 2. Check-out at 11, but they came at 8.30 to clean a room. Disturbed.
Stayed 1 night in Feb 2024
Response from Carla on 16 Mar 2024
Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. Our check in is 4:00pm and I do apologize about the disturbance from housekeeping. We look forward to welcoming you back soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful.
Stayed 3 nights in Feb 2024
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, easy walking distance to Biltmore village shops and restaurants. 5 minute drive to downtown Asheville. Great stay overall.
Stayed 2 nights in Feb 2024
Response from Carla on 22 Feb 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

E. Keller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, both regarding staff and accomadations.
Stayed 2 nights in Dec 2023
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, amenities
Location, location. At the “ doorstep “ of the Biltmore gate and a short drive via the parkway to the arboretum.
Stayed 2 nights in Feb 2024
Response from Carla on 22 Feb 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, delicious cookies, clean and well supplied rooms. Absolutely a good option
Stayed 1 night in Feb 2024
Response from Carla on 22 Feb 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Dana, savannah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable setting. Staff were super friendly- especially Carla at the front desk.
Stayed 4 nights in Jan 2024
Response from Doubletree on 9 Feb 2024
Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Carla to give her the recognition.that she deserves. She was delighted to hear your feedback.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was just so nice!! Even sending a few extra cookies home for the kiddos. Thank you for such a wonderful experience!
Stayed 2 nights in Jan 2024
Response from Carla on 30 Jan 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

4/10 Poor

Patrick

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
If you just need a place to sleep it'll do fine
My initial night stay was fine. It was clean and had everything I needed, it was the following day where I discovered some unacceptable issues. It started with wanting to put my suit in the small "closet" with a foldable mirror door. The door opened fine but then would not close properly. This was followed by taking a shower and then discovering that the provided blow dryer did not work at all. (I tried multiple outlets) I then tried to call guest services several times to ask for a replacement blow dryer and kept receiving the busy signal. None of these are that bad in and of themselves but everything happening within an hour or two of itself was irritating. If you just need a place to sleep it'll do fine. If you expect to be taken care, that's another question.
Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Patrick, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

JOYCE

Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Joyce, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jack's review
Nice facility, good location, nice price, would stay again
Stayed 1 night in Jan 2024
Response from Carla on 11 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property and location to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Philip

Stayed 3 nights in Jan 2024
Response from Carla on 9 Jan 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel would stay again forsure
Stayed 2 nights in Jan 2024
Response from Carla on 9 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carla on 9 Jan 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

4/10 Poor

Jacques

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room was not cleaned well and the kitchen service was pathetic.
Stayed 2 nights in Jan 2024
Response from Doubletree on 9 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Esther

Great friendly staff and great location
Stayed 1 night in Jan 2024
Response from Carla on 9 Jan 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Disliked: Room comfort
The mattress in our room was old, uncomfortable, and should be replaced due to age. The sofa in our suite is worn out. The cushions were pushed down into the frame and we could not sit in the sofa.
Stayed 4 nights in Dec 2023
Response from Carla on 9 Jan 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that your mattress wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

6/10 Okay

Whitney

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We stayed here bc of the location and also bc I love doubletree hotels. This one didn’t live up to the doubletree standard for me. It needs some serious updating on the inside. The walls are paper thin. The biggest issue I had was upon check in I was basically treated like I was doing a self checkout at Walmart. There was zero customer service. The woman checking out before me was given lots of smiles and her cookies. I knew about the cookies bc I’ve stayed at several doubletree hotels. However I actually ended up having to go back and ask for them. I’m guessing - just a guess- that I was being judged based on my appearance - so I was given no respect. I would suggest better customer service training options being offered to your staff in the future. However, I definitely would not stay here again. The room was extremely small, bed was extremely hard, definitely not pillow top. Bathroom was tiny. The pool was freezing and the hot tub was apparently out of order. My room keys would only work I. The pool door and my digital key would only work on my room door . Overall just not the experience I was looking for especially not for New Year’s Eve night.
Stayed 1 night in Dec 2023
Response from Doubletree on 9 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carla on 6 Jan 2024
Thank you for the awesome review.

8/10 Good

Trinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was very nice. Warm cookies at the front desk was a nice touch. The bed in our suite was comfortable and staff were friendly. The water pressure was excellent and the hot water reached acceptable temperatures quickly (both sink and tub). The lotion in the bathroom was awesome (smell and coverage). Parking is first come first served but we didn’t have any problems finding a spot. Areas that need improvement: The hot tub was out of order which was a bummer after walking all day in 30 degree weather. The towels in our room were like sandpaper. I highly recommend they be replaced. Although told at the front desk there were two water bottles in our room, we in fact had to ask for some for they were missing. It is a dog friendly hotel but hearing a dog barking incessantly on the walk to the hot tub is ridiculous. Good thing our room was two floors up!! We didn’t eat on the property so I cannot comment on that.
Stayed 2 nights in Dec 2023
Response from Carla Morris on 1 Jan 2024
We very much appreciate your comments regarding your stay at the I will be sure toshare your feedback with our team, especially the housekeeping manager who always enjoys hearingfrom our guests. I am sorry that the hot tub was not working. Please allow me to express my apologies and rest assured that we are taking the appropriatemeasures to address the problem. It is our hope that you will give us the opportunity to better serveyou in the near future.

8/10 Good

dennis

Stayed 1 night in Dec 2023
Response from Carla Morris on 1 Jan 2024
Thank you for taking the time to review our property.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Carla Morris on 1 Jan 2024
Thank you for the perfect 10 review, we hope you will visit us again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property in a safe location
Stayed 1 night in Dec 2023
Response from Carla on 9 Jan 2024
Thanks for the awesome review, Jessica! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

8/10 Good

Leslie

Stayed 1 night in Dec 2023
Response from Carla on 9 Jan 2024
Thanks for the awesome review, Leslie! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The location is wonderful
Stayed 1 night in Dec 2023
Response from Carla on 9 Jan 2024
Thanks for the awesome review, Deborah! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

10/10 Excellent

david, Staunton

Stayed 2 nights in Dec 2023
Response from Carla on 9 Jan 2024
Thanks for the awesome review, David! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carla on 9 Jan 2024
Thanks for the awesome review, Ryan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.

10/10 Excellent

JANICE

Stayed 2 nights in Dec 2023
Response from Carla on 19 Jan 2024
Janice, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was terrible and overpriced - food was cold and un-edible. Wait staff was very good and gave us a credit. Went to Starbucks to get something to eat. The staff, room and location was great.
Stayed 2 nights in Dec 2023
Response from Carla on 9 Jan 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our breakfast wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

8/10 Good

Ran

Stayed 1 night in Dec 2023
Response from Carla on 19 Jan 2024
Ran, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.