Exterior
Check availability

Reviews of Brickell Bay Beach Resort Aruba, Trademark by Wyndham

3 out of 5
Brickell Bay Beach Resort Aruba, Trademark by Wyndham
J.E. Irausquin Boulevard, #370, Noord

Reviews

7.2

Good

Rating 10 - Excellent. 254 out of 1004 reviews" "
Rating 8 - Good. 315 out of 1004 reviews" "
Rating 6 - Okay. 206 out of 1004 reviews" "
Rating 4 - Poor. 141 out of 1004 reviews" "
Rating 2 - Terrible. 88 out of 1004 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mary Ellen, Waterbury Center

Travelled with partner
Liked: Staff & service, amenities
The location is great, right in the middle of the Palm Beach Strip, easy to walk anywhere. The pool was so nice. Staff were super friendly. We were in a non upgraded room, and I would never do that again, the first room was terrible, not the cleanest and so old and falling apart, they moved us to a different room which was better, but still not one of the upgraded rooms. I saw pics of an upgraded room, and they are beautiful, so knowing they will all be upgraded in the next several months, I would definitely stay again
Stayed 3 nights in Apr 2024
Response from Brickell Bay Aruba Management on 24 Apr 2024
Dear Mrs. Mary Ellen, Thank you for choosing Brickell Bay Aruba as your vacation resort.I would like to thank you for staying with us and invite you to book your future reservations with us after we are fully renovated after November 1, 2024Kind Regards,

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There advertisement lacked in accuracy. No gym, and no wifi in the room. Very loud night life however you are right in the heart of it. The room was clean and bed was comfy! The staff was very friendly.
Stayed 3 nights in Apr 2024
Response from Jeanrick Quandt on 22 Apr 2024
Dear Deborah, Thank you for sharing your feedback with us. We're grateful for your review and the opportunity to improve. Rest assured, we will address your concerns with the relevant departments to ensure a better experience for our guests in the future.

10/10 Excellent

Vincent John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet small no frills close to all
Stayed 4 nights in Apr 2024
Response from Jeanrick Quandt on 22 Apr 2024
Dear Vincent John, Thank you for your review! We appreciate you taking the time to share your experience with us.

10/10 Excellent

Marisol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff 😎
Stayed 8 nights in Apr 2024
Response from Jeanrick Quandt on 22 Apr 2024
Dear Marisol, Thank you for your review! We appreciate you taking the time to share your experience with us.Will make sure to share this with the staff.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, I encountered several issues in the hotel room, including wet floors, a dirty environment, and a dusty fan. When I contacted the front desk through WhatsApp, they ignored my message, and the situation escalated when water flooded the floor and walls, making it difficult for me to charge my phone. The maintenance manager blamed me for the incident, stating that I changed the AC setting from 22 to 24 degrees. Despite agreeing to pay a fee to upgrade my room, the hotel doubled the cost at checkout. The manager accused me of lying and told me they took pictures of the AC controls changed from 22 to 24 degrees, even though I only changed the AC setting because the room was cold. I paid the fee and moved to a different room, but I was scared to use the AC, which was very cold all night. Aside from 2 of the friendly staff members, nothing else was good about my stay. The management staff were awful. I Don't like to give bad reviews and Don't go back to places if I Don't like them. But this time, I think everyone should know how awful this place is. Stay away. Stay there only if you want to be treated like a 2nd class citizen and are willing not to use the AC and possibly damage your belongings with water.
Stayed 2 nights in Apr 2024
Response from Jeanrick Quandt on 22 Apr 2024
Dear Peter, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced during your stay. Please accept our sincerest apologies for any inconvenience caused.Rest assured, we take your concerns very seriously, and we will be addressing each of them with the relevant departments to ensure that necessary improvements are made. Your feedback is invaluable to us as we continuously strive to enhance our guest experience.We hope you will consider giving us another chance to exceed your expectations in the future. If you have any further comments or concerns, please feel free to reach out to us directly.

8/10 Good

Rashma Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk and by the pool area was great,especially Anderson. They were very kind and helpful. What i didn't like was the WIFI services,not to say anything bad. They were doing some construction and that could have been the reason. Overall the its a great place to stay. Get the newly renovated room,it is very nice and confortable. I will visit sometime again and Definitely recommend this Hotel.
Stayed 2 nights in Apr 2024
Response from Jeanrick Quandt on 24 Apr 2024
Rashma, your feedback is much appreciated. I will make sure to inform the staff of your kind words. And we apologize for the internet service during your stay, we are working on this to have it solved. We are looking forward to welcoming you again to Aruba and Brickell Bay.

8/10 Good

Pametta

Travelled with group
Liked: Cleanliness, staff & service
Nice property but rooms are outdated if you do t select the renovated options. No coffee maker or Microwave in rooms although they offered fresh coffee and lemon water each day in lobby area. There was also a Microwave in lobby area that staff could warm your food up for you. The air conditioner kept going on and off thru out the night so we woke up hot. The bathroom shower was drawing slowly also. The pool area with bar was nice! Overall it was a good choice due to location since it’s walkable to everything and staff was great.
Stayed 3 nights in Apr 2024
Response from Jeanrick Quandt on 17 Apr 2024
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is invaluable to us, and we're committed to addressing the issues you've raised to ensure an even better experience for our future guests. We sincerely appreciate your support and hope to welcome you back again soon!

4/10 Poor

Tara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Chipped paint, door wouldn’t lock in the first room, second room they moved me to had condensation water marks on the wall, and the room smelled so musky I felt like I couldn’t breathe even with a dehumidifier. Floor would get slick from humidity. The floor in the bathroom pools with water after a shower, so the floor gets soaked. And the pillows are so uncomfortable. They cleaned up the lobby area a lot which is nice. But the carpets and paint in the hallways and rooms are outdated and in poor condition. They post other misleading pictures of their sister hotel the Wyndham on their website and it makes you think those are the rooms will you get and that is not Brickell Bay. Should have just paid the extra $500 and stayed at Playa Linda.
Stayed 7 nights in Apr 2024
Response from Brickell Bay Aruba Management on 16 Apr 2024
Dear Mrs Tara, I would like to personally apologize for the inconveniences that you had during your stay at Brickell Bay Aruba. The hotel will be fully renovated by November 2024 and I ask you to consider our hotel for future stays.Kind regards

4/10 Poor

Orlando

Travelled with partner
Disliked: Amenities, property conditions & facilities
Resort under renovation. First room assigned had no Air conditioning. Television was not working. Second room assigned had No live TV. Although that room was renovated. The cleaning staff refused to give me one extra coffee even though i was willing to exchange a decaffeinated one. I was told only 2 per day one decaf and one regular
Stayed 4 nights in Apr 2024
Response from Jeanrick Quandt on 14 Apr 2024
I want to extend my sincere apologies for the issues you encountered during your recent visit. Your feedback is incredibly valuable to us, and we're truly sorry that we fell short of your expectations. Rest assured, I am personally looking into the matters you've raised to understand what went wrong and how we can prevent similar situations from occurring in the future. It's our priority to ensure that all our guests have a seamless and enjoyable experience, and we're committed to addressing any areas of concern. Thank you for bringing these issues to our attention, and please know that we are taking your feedback seriously. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.

6/10 Okay

filomena, new hyde park

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
bathroom to old no exaust hot water extremely hot could not regulate
Stayed 8 nights in Mar 2024
Response from Management on 10 Apr 2024
Good day Filomena,Thank you for staying with us and thank you for your feedback. We took good note of your feedback for improvements. We have shared your comments with the proper department. Sunny wishes.

10/10 Excellent

Frank J.

Travelled with family
Liked: Amenities, property conditions & facilities
Easy access
Stayed 1 night in Apr 2024
Response from Jonathan on 7 Apr 2024
Dear Mr. Frank I would like to personally thank you for staying with us at Brickell Bay Aruba.We would like to invite you to consider Brickell Bay for future stays in Aruba.Your Truly,Jonathan PaulaFront Office Manager Brickell Bay Aruba

8/10 Good

Jaelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Management on 5 Apr 2024
Good day Jaelyn,Thank you for staying with us. We invite you to stay with us in the near future again. Tropical Regards,

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So they are in the middle of renovation and the room they had us in was not quite complete. There was no handle on the sliding bathroom door, no full length mirror and no telephone. The bed pillows had seen better days. Wyndham has a long way to go if they want to get top dollar for a night.
Stayed 14 nights in Mar 2024
Response from Jeanrick Quandt on 1 Apr 2024
Thank you for taking the time to share your review with us. Your feedback is greatly appreciated, and we want you to know that we are actively working on addressing the issues you've raised.

2/10 Terrible

Carol

Travelled with partner
Disliked: Property conditions & facilities
We booked a newly renovated premium room. They put us on the first floor. We had no live TV ( which the web site said we would) we had no internet for the first week until a maintenance man got us a router. The bathroom shower had no places for us to put soap or shampoo The only good thing I can say is the workers are nice.
Stayed 14 nights in Mar 2024
Response from Jeanrick Quandt on 1 Apr 2024
Dear Carol, Thank you very much for your valuable feedback. We're delighted to hear that our staff has met your expectations. Regarding the room, we apologize for any inconvenience caused by the telecommunications issues. Rest assured, we are actively addressing this matter. Additionally, we've noted the other points you raised and will ensure they are taken care of promptly.Once again, we appreciate your input and look forward to welcoming you back soon.

8/10 Good

FREDERICK

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Clean, and staff is great. Easy walking to many shops and restaurants.
Stayed 14 nights in Mar 2024
Response from Management on 28 Mar 2024
Good day Frederick,Thank you so much for your feedback about the hotel and staff -- much appreciated.Come visit us soon again. Sunny wishes.

2/10 Terrible

Rachel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
the building should closed til its finished with renovation due to things like Television not working,Wifi not goos at all if the TV needs it to work. AC leaking leaving puddles in the room and the sliding door for the bathroom falling off hitting me, brushing me on my leg.
Stayed 4 nights in Mar 2024
Response from Management on 28 Mar 2024
Good day Rachel,Thank you for your feedback. We have shared your comments with all concerned for improvements. Sunny wishes.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Emilaine was amazing she is very knowledgeable about her profession and cares deeply for the customers. However this property has not invested too much of their profits back into the hotel. Much of it is rusted, used and abused. Our first full day we tried to use the pool and there was white film in the water all of the stair access area. The white chairs outside by the pool area are incredibly worn down and the bars are felt all across your body. Hallway carpets had areas missing and other areas mismatched carpet (at least on the second floor) The grounds were relatively clean with minimal garbage. On the 2nd floor the ice machine was not working when we arrived on March 19 and 20. Finally on our 3 rd day we were able to have ice! The first day they serviced our room and did not put fresh towels back in we had to ask the front desk about towels to shower. The swim towels they didn’t have enough of them, only at 7 am was you able to maybe receive a fresh towel for the day!
Stayed 6 nights in Mar 2024
Response from Management on 28 Mar 2024
Good day Melissa,Thank you for your feedback. As you know the hotel is in a transition to the brand Wyndham. We have shared your comments with Management Team for improvements.Thank you.

6/10 Okay

MICHELLE

Liked: Cleanliness, staff & service
There are no stairs to get into the pool at 4ft. The swim up bar could be more appealing.
Stayed 4 nights in Mar 2024
Response from Management on 28 Mar 2024
Good day Michelle,Thank you for your feedback. We have shared your comments with all concerned for improvements. Best regards.

6/10 Okay

Victoria

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Management on 28 Mar 2024
Good morning, Victoria,Thank you for staying with us. Please come visit us soon again. Tropical Regards.

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Brickell Bay. We're not very picky, we just needed a place to sleep and shower while we went around the island. The location is very central to lots of shops and restaurants. You walk out and turn the corner and have a great selection of food, bars and very lively nightlife. This area does get a bit rowdy at night, but in our room it was not an issue. I'm sure if you got one of the rooms facing the bar area it night get loud. The room was very clean and had everything we needed. One important thing is to remember to empty out the dehumidifier. We didnt know this was a thing and we had a very uncomfortable 2nd night, where everything was wet. After we realized this, we didnt have any issues. The hotel is about a 3 minute walk to the beach, so its very convenient. The staff were very friendly and willing to help. Definitely recommend your stay if you just need a nice clean room to stay while you explore Aruba.
Stayed 3 nights in Mar 2024
Response from Jeanrick Quandt on 23 Mar 2024
Hi Walter, thank you for the feedback and we are looking forward to welcoming you in the near future.

4/10 Poor

Mohammed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room I got was right next to reception and couldn’t sleep at all as it was so noisy. I could hear phone calls and conversations between staff all night long. Also, the bathroom was leaking and they couldn’t fix it.
Stayed 2 nights in Mar 2024
Response from Jeanrick Quandt on 23 Mar 2024
Thank you for the valuable feedback, we will address this to the team leaders to avoid this to repeat in the future.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jeanrick Quandt on 23 Mar 2024
Maxim, thank you for the feedback, much appreciated.

10/10 Excellent

LUIS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and in process of more upgrade which is great.
Stayed 3 nights in Mar 2024
Response from Management on 13 Mar 2024
Good afternoon, Luis, Thank you for staying with us and thank you for your feedback -- much appreciated. Come visit us soon again. Tropical Regards.

2/10 Terrible

Maranda

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Love the location and staff. Even though they have renovated rooms, they charge the same price for the outdated ones. My friend and I paid $300 per night for a room that was damp with moisture, no working wifi, fuzzy tv channels, a shower that has standing water to your ankles and a full size bed on a queen box spring. They give a daily voucher for complimentary breakfast at a restaurant next door with slow and poor service.
Stayed 3 nights in Mar 2024
Response from Management on 13 Mar 2024
Good afternoon, Maranda,Thank you for your feedback, we took good note of each of them pointed out for improvements.Best Regards.

4/10 Poor

KATHLEEN

Travelled with partner
Disliked: Cleanliness, amenities
Not impressed at all. AC doesn’t work. It was disgustingly hot in our room the entire time. The shower leaked so every time we showered, the bathroom floor would be flooded. You could hear every noise outside of our room from the hallway to the restaurants. Simply do not recommend even for those who are okay with staying at “ok” places.
Stayed 4 nights in Mar 2024
Response from Management on 13 Mar 2024
Hi Kathleen,We took good note of your feedback for improvement.Best Regards.

4/10 Poor

Nicole

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not ready upon arrival at 4:30 pm when check in is 3. They then rush cleaned our room and did a horrible job while we stood outside the room waiting. The bathroom had no toilet paper holder, no toilet paper and no garbage can. We had to ask for everything everyday. They would clean our room and not leave clean towels. We also had no phones in our room. The staff was helpful but I would not come back
Stayed 4 nights in Mar 2024
Response from Management on 13 Mar 2024
Hi Nicole,Thank you for your feedback. We took good note of each of them for improvement.Best Regards.

4/10 Poor

Mary

Stayed 1 night in Mar 2024
Response from Jeanrick Quandt on 1 Apr 2024
Thank you for the feedback.

6/10 Okay

Talita, Darby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 13 Mar 2024
Dear Talita,Thank you for staying with us. Come visit us soon again.Tropical Regards.

6/10 Okay

Patrick

Travelled with family
Disliked: Property conditions & facilities
was surprised to find out it was being remodeled the room we stayed in sure needs it. no mention of remdel going on when trip was booked. pictures on internet showed remodeled
Stayed 11 nights in Feb 2024
Response from Management on 4 Mar 2024
Dear Patrick,Thank you for staying with us. Indeed, the hotel is in a transition to the Wyndham brand therefor some renovation and upgrading the hotel according to the brand standards. Sunny wishes.

4/10 Poor

Richie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hi Expedia. You should NOT have this place on your site. It’s horrible. Not close to the ocean. No gym. No spa. No breakfast. We will never go there again. We will not be using Expedia again
Stayed 10 nights in Feb 2024
Response from Management on 4 Mar 2024
Good day Richie, we regret to hear that the hotel is not a hotel for you. We do have on all platforms as well as on our website that the hotel is going under some renovation and that they hotel is not directly on the beach, but just across the beach. Did you took the hotel shuttle service for free to and from the beach? Please stay tuned for updates on the hotel name change to Tryp by Wyndham in a few months. Sunny wishes.

10/10 Excellent

Danial, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 4 Mar 2024
Hi Daniel:Thank you for staying with us. Please come back soon. Sunny wishes from Aruba.

2/10 Terrible

Francisco

Stayed 5 nights in Feb 2024
Response from Management on 21 Mar 2024
Dear Francisco,Thank you for staying with us. We invite you to stay with us again in the near future. sunny wishes

10/10 Excellent

Krassimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is going well and.
Response from Jeff on 29 Feb 2024
We delighted to hear that everything went smoothly during your stay! Your satisfaction is our top priority, and we're thrilled to have met your expectations

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They are renovating but it was fine. Staff was great and rooms were clean just out of date. No microwave or coffee pot but had a refrigerator that was quickly replaced when we called maintenance- it was not cooling. Staff was very responsive.
Stayed 7 nights in Feb 2024
Response from Jeff on 29 Feb 2024
Hi Amy Your feedback regarding the amenities and maintenance issue is duly noted, and we'll strive to improve in these areas. We appreciate your understanding. Your standard room booked does not come with coffee pots, the brand new premium have coffee pots with free coffee supplies refills daily, unfortunately we do not offer microwave in our rooms. We hope to welcome you back for a more updated and seamless stay in the future

10/10 Excellent

Katherine, Otsego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 4 Mar 2024
Dear Katherine,Thank you for staying with us.Come visit us soon again.Tropical Regards.

6/10 Okay

Eric

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient. But that’s about it…As stated by many others, there are some renovations going on, but that was not really an issue. The property is more like a motel, rather than a resort. No restaurant, no lounges or bars. There is a small pool, but there is never any activity at the pool, including music or anything like that. The only thing you can do on arrival is simply go to your room. Everyone that was staying here would wake up in the morning and just take off from the property. But like I said earlier, everything is accessible within 1/4 mile or less, including the local beach.
Stayed 5 nights in Feb 2024
Response from Jeff on 27 Feb 2024
Thank you for your feedback and thank you for choosing to stay with us as you have mentioned we are under renovation hence some services have been temporary cancelled, however once the renovations are done we will have many great services and facilities for our guests, hope you to see you once he renovations are done in late 2024 so you can experience our brand new hotel then.

10/10 Excellent

Randy

Travelled with family
great location renovation going on so a little noisy sure when completed will be fine 😊
Stayed 3 nights in Feb 2024
Response from Jeff on 27 Feb 2024
Randy Thank you for staying with us, we truly hope that you have enjoyed your stay with us.We hope to see you again once the hotel is a 100% renovated so we can experience the our new facilities and services.

2/10 Terrible

Lily L

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very old. AC was really loud. Bathroom sink drains so slow we thought it was clogged. There was no outlet to charge except one in the doorway - very inconvenient! The room was dusty.
Stayed 4 nights in Feb 2024
Response from Jeff on 27 Feb 2024
We're genuinely sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly valuable to us, and we apologize for falling short of your expectations.We want every guest to feel comfortable and well-cared for during their stay, and we're committed to making sure your next visit is much more enjoyable.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff is amazing
Stayed 5 nights in Feb 2024
Response from Jeff on 27 Feb 2024
Thank you so much for your comments We're thrilled to hear that you had an excellent experience with us and that our staff made a positive impression on you. Providing exceptional service is at the heart of what we do, and it's incredibly rewarding to know that we succeeded in making your stay memorable. We appreciate your kind words and look forward to welcoming you back again soon!

2/10 Terrible

Keith Ryan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No free breakfast like it said was included... construction noises at 8 a.m..no microwave like it said..no spa or gym..looking for a refund!
Stayed 5 nights in Feb 2024
Response from Jeff on 27 Feb 2024
Dear KeithYour feedback is crucial in helping us address these issues and ensure a better experience for future guests. We do not have microwaves in our rooms this cannot be advertised on the internet breakfast is currently being at served at a restaurant just next door to the hotel for all breakfast included rates.The works for our new gym shall commence in April.Please reach out to our management team directly so we can discuss your concerns We hope that you will give us a chance to serve you once the hotel has been completely renovated.

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Management on 23 Feb 2024
Der Vicky;thank you for staying with us.come visit us soon again.Sunny wishes.

10/10 Excellent

Ricardo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff (Andrea, Pricilla, Mariel and JeanRick) were very helpful and personable.
Stayed 6 nights in Feb 2024
Response from Management on 22 Feb 2024
Dear Ricardo, thank you for staying with us and thank you for your feedback -- Much appreciated. Come visit us again. Sunny wishes.

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Management on 22 Feb 2024
Dear David, Thank you for staying us. Come visit us soon again. Sunny wishes.

8/10 Good

Sylvia

Travelled with group
We stayed in a newly renovated room. However, the room had lots of humidity. Our clothes felt wet, even with the humidifier in the room, it did not help. They cleaned our room everyday, however, we were there for 7 nights and they never changed our sheets. Water would overflow in the bathroom from the shower and into our bathroom. We had to place towels down. I went downstairs to get a blanket and non were available. Great thing was the location. So close to the beach, and they would provide a golf cart to take us to and from the beach. With a great location we were so near everything, walked everywhere and Felt very safe. The staff was amazing.
Stayed 6 nights in Feb 2024
Response from Management on 21 Feb 2024
Dear Sylvia, Thank you for your feedback and comments. We have shared your feedback with all concerned departments for improvements. Come visit us soon again. Sunny wishes.

6/10 Okay

Karen

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Wasn’t told the tv didn’t work A/c stopped working Person at desk didn’t call early enough for cab & we lost our reservation after waiting 40 mins for cab
Stayed 4 nights in Feb 2024
Response from Management on 19 Feb 2024
Good afternoon, Karen, thank you for your feedback which we have shared with all concerned for improvements. Our apologies for the inconveniences encountered at the hotel. Sunny wishes.

8/10 Good

derek

Travelled with family
Liked: Cleanliness, staff & service
We understand that there was renovation going on at this hotel. The staff were accommodating which we really appreciated.
Stayed 7 nights in Feb 2024
Response from Management on 16 Feb 2024
Dear Derek,Thank you for staying with us. Indeed, the hotel is under renovation as it will be Wyndham brand. We invite you to stay with us again in the near future. Sunny wishes from Aruba and Team Brickell Bay.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
By beach
Stayed 2 nights in Feb 2024
Response from Management on 15 Feb 2024
Dear David;Thank you for staying with us. We invite you to stay with us again in the near future. Best Regards from Aruba and Team Brickell Bay.

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Great location.
Stayed 4 nights in Feb 2024
Response from Management on 15 Feb 2024
Dear Aaron;Thank you for staying with us. Indeed the value and location of the hotel is phenomenal. Please come visit us again. Tropical Regards

6/10 Okay

Darren

Travelled with family
Room was clean and pool was nice. The location is great if you don’t have a car; however music from the clubs in the area can be heard in the rooms unti 1 am during the week and 3 am during the weekend. So it makes it hard to sleep. The pool was clean and had enough chairs. Nice swim up bar that is staffed.
Stayed 3 nights in Feb 2024
Response from Management on 15 Feb 2024
Dear Darren; Thank you for staying with us and thank you for your feedback. Did you voiced to the front desk about the clubs noise? We have shared your feedback with all departments. Come visit us soon again.

8/10 Good

Crystal

Stayed 2 nights in Feb 2024
Response from Management on 21 Mar 2024
Good afternoon Crystal,Thank you for staying with us. Come visit us soon again.Sunny wishes.