Outdoor pool
Check availability

Reviews of Hotel Boutique Villa Elisa

3.5 out of 5
Hotel Boutique Villa Elisa
Manuel Ugarteche 401, Parque Selva Alegre, Arequipa, Arequipa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 97 reviews" "
Rating 8 - Good. 13 out of 97 reviews" "
Rating 6 - Okay. 0 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 0 out of 97 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique home like experience. We would be happy to go back
Stayed 8 nights in Dec 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and owner Jean Louis were very engaging, thoughtful and accommodating. The garden grounds were serene with humming and other birds flitting about. We took advantage of the hot jacuzzi tub that overlooked the grounds. Perfect after a full day at Colca Canyon. Walking distance to plaza de Armas and all the highlights! The on-site chef did not disappoint, we enjoyed everything experienced, especially the chicken courses. We will absolutely come back and highly recommend this peaceful boutique hotel at the edge of everything Arequipa. Angie and Craig
Stayed 4 nights in Sep 2023
Response from Recepción on 15 Oct 2023
Thank you so much for your kind comments :)We are waiting for you in this your house ...

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service.
Stayed 2 nights in Aug 2023
Response from Recepcion on 15 Aug 2023
Muchas gracias por visitarnos, lo esperamos para su próxima visita.

10/10 Excellent

Ravi

Stayed 3 nights in Aug 2023

10/10 Excellent

Luis Agustin, San Pedro Garza Garcia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is the second time I stayed here. Simple, good service, nice people
Stayed 1 night in Jul 2023
Response from Equipo Villa Elisa on 15 Jul 2023
Muchas Gracias Sr. Agustin,Encantados de siempre poder atenderlo :)

10/10 Excellent

elbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy hotel with gorgeous gardens 15 mins walk to Plaza de Armas. Would definitely recommend.
Response from HBVE on 28 Nov 2022
Dear ElbiaThank you very much for sharing your comment. You, our guests, are our motivation to continue working and improving. We hope to see you soon again.

10/10 Excellent

Agnieszka

Liked: Property conditions & facilities, room comfort
Great place to relax
Beautiful villa with lovely garden full of flowers and hummingbirds and with jacuzzi. The staff was very helpful and friendly as well. We had an amazing time staying at the hotel. It is a bit of the main square but it’s well worth the walk.
Stayed 1 night in Oct 2022
Response from Villa Elisa team on 21 Oct 2022
Dear Agnieszka,It was a pleasure having you stay with us, we appreciate your kind comments and we hope to see you again at the Hotel, always feel welcome.

8/10 Good

Rossana

Stayed 3 nights in Sep 2022
Response from HBVE on 26 Dec 2022
EstimatedThank you very much for sharing your rating.We hope you visit us againBest regards

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from HBVE on 11 Sept 2022
Dear EricWhat a joy that your stay with us has been pleasant. You were fantastic guests. Please think of us as a new family and we hope you will visit us again.Good luck and keep enjoying your trip through our Peru.

10/10 Excellent

Itzhak, JAMICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, peaceful. Walking distance from the center, but out of it. The staff and the owner are very helpful
Stayed 4 nights in Jul 2022
Response from HBVE on 21 Jul 2022
Dear Itzhak, we are pleased to know that your stay with us was satisfactory. You and your wife were lovely guests. We hope to see you again here.

8/10 Good

ALASTAIR, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Mary Ann

Stayed 2 nights in May 2022
Response from HBVE on 8 May 2022
Thank you for qualifying the service of our hotel, we are happy to know that your stay was satisfactory, we hope to see you again very soon. Arequipa has many places that you should know. Best regards.

10/10 Excellent

Luis, San Pedro Garza Garcia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old bug house refurbished as an hotel. Staff was very friendly and helpful
Stayed 1 night in Apr 2022
Response from HBVE on 12 Apr 2022
Estimado Luis, Muchas gracias por su comentario. Nos agrada saber que le gustó mucho el hotel, esperamos vuelva nuevamente por Arequipa. Tiene que probar nuestra piscina jacuzzi. Saludos.

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue increíble, excelente servicio, definitivamente volvería.
Stayed 2 nights in Dec 2021
Response from Recepción on 11 Jan 2022
:) gracias a sus comentarios nos empeñamos en mejorar constantemente. Lo esperamos con todo gusto.

10/10 Excellent

Laura, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really beautiful property. The rooms are well accommodated, very clean, and comfortable. The staff is amazingly helpful. They arranged my COVID testing onsite to facilitate my return to the US, which was very helpful since I don’t speak the language and wasn’t sure how or where to get the testing. With COVID, they don’t allow meals at the restaurant, but provide full room service for all meals and the food is excellent. I’m really grateful I chose to stay here at the end of my trip. Highly recommend.
Stayed 2 nights in Dec 2021
Response from Recepción on 11 Jan 2022
Dear Laura, a pleasure to serve you. We were delighted to meet you :) We hope to see you soon

4/10 Poor

Amy

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Susana F Gil

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service, very relaxing, super clean, excellent food menu, but above all very friendly staff
Stayed 1 night in Nov 2021
Response from Recepción on 11 Jan 2022
Thanks for your feedback. These encourage us to keep improving :)

10/10 Excellent

Catalin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021
Response from Recepción on 11 Jan 2022
Thank you for your appreciation :)

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large and cozy room, super relaxing jacuzzi, excellent dinner. I also spoke with the owner, he is a very hospitable man with a very interesting life story. I highly recommend.
Stayed 1 night in Dec 2020

10/10 Excellent

Claudia, Wisconsin, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Service, clean a beautiful hotel for the price.
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early, we were going to just ask if they could storage our luggage until check in time. We did not even ask for early check in when the owner came himself to tell us that we could get in as soon as they finished cleaning a room that was just emptied if we wanted. It was such a relieve. The staff is so educated and cordial. It’s the second time I stayed there. The pisco sour is the best.
Stayed 1 night in Mar 2020

10/10 Excellent

BA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had the most beautiful inner courtyard garden. The breakfast was superb. The owner was fantastic; knowledgeable, helpful, multilingual and very nice.
Stayed 4 nights in Feb 2020

8/10 Good

BigB, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our visit with Jean and his staff. They were pleasant and informative. The property is old but full of character. The breakfast basic. The location pleasant but a bit far from the plaza.
Stayed 4 nights in Jan 2020
Response from Jean-Louis on 30 Jan 2020
Thank you very much for your comments . Wish you all the best ...

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm setting for a relaxing stay.
The owners and staff are attentive and good-humored and the garden setting is spectacular. The rooms are comfortable and quiet. The hotel is close to beautiful parks and within walking distance of the historic district. A spicy fish dinner was delicious as was the buffet breakfast.
Mildly spicy fish was delicious!
Stayed 2 nights in Jan 2020
Response from Jean-Louis on 25 Jan 2020
Thanks a lot Roland for your feedback . Please to see that your stay was enjoyable . See you again ..! All the best

10/10 Excellent

Bri, California

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the smell of roses as I walked in and they have a lovely garden area. I would recommend this place to anyone.
Stayed 2 nights in Jan 2020
Response from Jean Louis on 15 Jan 2020
Thanks lot for sharing our garden perfumes ! :) Looking for to seeing or your friends again. all the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in a quiet neighborhood
The hotel is located in a quiet neighborhood near a large park, a short walk to the city center. The room is comfortable with a terrace looking over the lovely garden. We had breakfast in the sun room with a beautiful garden view, and saw hummingbirds too. Staffs are very helpful, answered all our questions.
Stayed 1 night in Nov 2019
Response from Jean-Louis, owner on 3 Jan 2020
Hello, Thanks a lot for your comment . Pleased to see that you had a nice stay . Come back !

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Jean-Louis on 29 Dec 2019
Thanks a lot. Happy 2020!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Beautiful hotel in a pleasant quiet neighbourhood yet close to the main plaza & attractions. The room, staff, property, garden, breakfast were all top notch. The owner was extremely helpful. Would highly recommend this hotel.
Stayed 2 nights in Nov 2019
Response from Jean-Louis on 13 Nov 2019
Thanks a lot for sharing your experience. Very much appreciated! Trust all fine with you . Best !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Jean-Louis on 13 Nov 2019
Thanks a lot for your appreciation. All the best

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay before and after our wedding
Amazing and personal service! We stayed here before and after our wedding and everything was top notch. The owner and staff treat you like family. Would definitely recommend to anyone for a quality, quiet stay 10 minutes from city centre with a variety of food and delicious buffet breakfast.
Stayed 3 nights in Oct 2019
Response from Jean-Louis on 2 Nov 2019
Thank you Paul . Pleased to read your comments All the best in your new life

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Jean-Louis on 2 Nov 2019
5/5 , we like this :) Thanks a lot, appreciated .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We arrived very early in the morning are we were able to check in straight away. We were even offered breakfast! They also provided 2 packed breakfasts for the following 2 mornings. Staff were excellent. It was a 10 minute walk from the centre of Ariquipa which meant it was very quiet.
Stayed 2 nights in Sep 2019
Response from Jean-Louis on 2 Nov 2019
Thanks a lot for sharing your comments All the best

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Arequipa - perhaps anywhere
Fantastic. Fantastique. Fantastico. Ausgezeichnet. I have traveled to 6 continents and dozens of countries, and this hotel is in my top ten. This is the place you want to stay in Arequipa. The location is unrivalled - quiet, yet quite close to the Plaza de Armas and myriad other attractions. The service is spectacular. Breakfast is a morning feast. Bed was comfy, the shower excellent, and the decor delightful. This is a 15 on a scale of 1 to 10. Don't look elsewhere - you have found the hotel you want in Arequipa.
Stayed 4 nights in Aug 2019

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in a lovely town
We thoroughly enjoyed in our stay in the lovely city of Arequipa. The Villa Elisa provides a great base for a visit. It is near a very nice park, and about a 10-15 minute walk from the main square - all of which felt very safe day and night. The hotel has a lovely garden, where humming birds come to feed, and which has a number of shaded areas to enjoy. The VIP rooms are spacious and comfortable with good sized beds and a jacuzzi bath. The double rooms are also spacious although the bed was too small for us -although listed as a queen it was more of a regular double and the hotel changed the room for us without a problem, although at an additional charge. We found the service a little mixed. The breakfast staff was fantastic. We didn't realise until our final day that breakfast finished at 09.00- very early compared with what we are used to on our travels, and we kept turning up after 10.00, thinking we were maybe a few minutes late - we only realised on the final morning our mistake, when we realised they had been keeping the breakfast open specially for us. Our sincere appreciation to the lady who serves in the breakfast room - she is a fantastic credit to the hotel. The staff who organised an excellent doctor for us when my wife was ill were also wonderful. The reception staff generally though were not quite so good - not bad just not quite so good. All in all, a nice stay and if you enjoy small hotels you are likely to enjoy the Villa Elisa
Stayed 3 nights in Aug 2019
Response from Jean-Louis on 15 Aug 2019
Thank you Mark for the comments . I am pleased that our receptionists could help you with a doctor assistance and that your wife felt better . You are correct , we are very flexible with breakfast and always keep fresh fruits, cook eggs on demand even late at the room Wish both of you all the best . Regarding beds, correct, you had booked a double room with a true queen size bed . We are pleased that we could accomodate you in a VIP room with a true king size bed, jacuzzi,.....

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jean-Louis is an excellent host, who cares about his guests comfort and experience in visiting his hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautifully kept boutique with lots of personality. The staff is very friendly and helpful, and breakfast was excellent.
Stayed 2 nights in Jul 2019
Response from Jean-Louis on 25 Jul 2019
Thanks a lot for the comments . Good to read that you enjoyed your stay . Come back ! Tell your friends ! Cheers

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Andean Refuge
This villa in the shadow of the Andes and a short walk from the basilica, is phenomenally cozy and classy.
Stayed 1 night in Jul 2019
Response from Jean-Louis on 7 Jul 2019
Thanks a lot for the nice comments . We are pleased to see that you enjoyed your stay. Looking forwards to see you again or friends.... All the best

10/10 Excellent

Mike, Fort Lauderdale, FL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, with really nice staff. Owner is really nice, spent time talking to us. The are is safe, although a bit away from most places you'd want to visit. Walk time about 20-30 min to city center.
Stayed 1 night in Jun 2019
Response from Jean-Louis on 11 Jul 2019
Thanks a lot for the comment . Was a pleasure to know you and discuss. We trust all fine with you . All the best (actually colonial center starts at 7 min walking distance from hotel , just after Selva Alegre park

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Grounds
This is a beautiful hotel with great atmosphere. The staff was very helpful and friendly, and the room was very comfortable. It is fairly close to the center of Arequipa and we were able to walk to all areas of the city we wanted to see. The only issue was that we were able to hear every noise from fellow travelers in the hotel, as well as barking dogs both nights. This isn't an issue with the hotel (we found that every hotel we stayed at in Peru had the same problem) but travelers should be aware that they can expect to hear noise. Overall a great stay.
Stayed 2 nights in Apr 2019
Response from Jean-Louis on 4 Jun 2019
thank you for the comment . Regarding noise, I should have told you to call reception in such case . Although , they are not our dogs, fortunately ! , usually we have good way to stop/chase them .... All the best and thanks again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Nice, cute and clean hotel, with good location in safe area. Feeling welcome from the very beginning. Walking distance to main attractions and main plaza. Plenty of restaurants around, still recommend the hotel restaurant is worth to try.
Stayed 1 night in Apr 2019
Response from Jean-Louis on 4 Jun 2019
Thanks a lot for the comment ... Good to read that you enjoyed your stay Recommend us :) ! All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Recepción on 11 Jan 2022
Thank you for your appreciation

10/10 Excellent

Linda, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner is so hospitable and finds time to tend to all your needs and requests. During our time in Arequipa we experienced a medical problem at the airport and not knowing what to do I called Jean-Louis and he came to the airport to assist and pick us up. His kindness and caring helped so much during this difficult time. The Boutique Hotel is a visual treat with all the artwork, worldwide collections of artifacts and beautiful courtyard garden. We enjoyed the hot tub and watching the hummingbirds. Definitely book for several nights so you can not just enjoy the city which is a short walk away but enjoyi relaxing at the hotel.
Stayed 3 nights in Feb 2019
Response from Jean-Louis on 16 Mar 2019
Thank you Linda and Glenn for the nice comments . After some challenging moments in Arequipa,I trust all went fine in Cuzco and Machu Pichu. Glen , how did you perform on Inca Trail ? All the best from VILLA ELISA and thanks again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place. Very helpful staff. We would definitely stay here again.
Stayed 2 nights in Dec 2018
Response from Jean-Louis on 1 Jan 2019
Thanks a lot . ill transmit your comment to the team. Best and Happy new Year

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Jean-Louis on 1 Jan 2019
Thanks for the review ! All thebest .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet neighbourhood with a pretty garden full of birds, including hummingbirds. Generous breakfast and helpful and courteous staff.
Stayed 1 night in Dec 2018
Response from Jean-Louis on 19 Dec 2018
Thank you . Good to see that you enjoyed the garden. Did you use the outdoor heated jacuzzi ? Best

10/10 Excellent

Verified traveller

Stayed 5 nights in Dec 2018
Response from Jean-Louis on 18 Dec 2018
Thanks a lot. Come back!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent experience in Hotel Boutique Villa Elisa
Stayed 5 nights in Dec 2018
Response from Jean-Louis on 17 Dec 2018
Thanks a lot for the comment. Looking forward to seeing you again! Best !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Jean-Louis on 14 Nov 2018
Thanks for taking the time to review. Best!

10/10 Excellent

Hollgoll, Wiesbaden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a 10 minute walk to downtown. Quiet neighborhod. Excellent beds and friendly staff.
Stayed 3 nights in Oct 2018
Response from Rosa & Jean-Louis on 8 Nov 2018
Thanks a lot for comments. Waiting for you again. All the best

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great value.
Amazing hotel. Definitely recommend strongly.
Stayed 3 nights in Oct 2018
Response from Jean-Louis and the team on 31 Oct 2018
Thank a lot Garry. We are pleased to see that you enjoyed your time. Come back ! All the best