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Overall had a good stray - had a problem with a leak from the A/C unit late at night but was quickly moved to another room
Thomas
Stayed 3 nights in May 2024
Response from Pedro Alvarez on 9 May 2024
Dear ThomasThank you for sharing your feedback. We're glad to hear you had a good overall stay at Casa Andina Premium Arequipa. We apologize for the inconvenience with the A/C unit leak but are pleased we could swiftly resolve it by relocating you to another room. Your satisfaction is our priority, and we appreciate your understanding.If you need further assistance or have more feedback to share, feel free to reach out. We look forward to welcoming you back for an even better experience.Best regards,Pedro AlvarezGeneral ManagerCasa Andina Premium Arequipa
Great hotel, close to historic center and restaurants.
Gerardo
Stayed 3 nights in Feb 2024
Response from Javier Tejeda on 1 Mar 2024
Hi Gerardo,Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel's location convenient. We strive to provide our guests with a comfortable and convenient experience, and we're glad to hear that we succeeded during your visit.We hope to have the pleasure of welcoming you back to our hotel in the future!Warm regards,Javier TejedaHotel Manager
The hotel is in a great location walking distance to the historic square. It is close to many great restaurants. The hotel is beautiful and historic with a very nice restaurant. We look forward to staying here again
Response from Mariajose Caceres, hotel manager on 21 Sept 2023
Dear Michael,We are pleased to hear that you recognized our proximity to the best dining options. Your feedback is important to us, and we're glad you had a positive experience.Best regards,
The entire staff at the Casa Andina Premium in Arequipa are exceptional during our entire two-week visit in Arequipa.
John
Stayed 4 nights in Aug 2023
Response from Mariajose Caceres, hotel manager on 21 Sept 2023
Dear John,We are thrilled to hear that you felt our commitment to providing the best service during your visit. Your feedback is greatly appreciated.Best regards,
The location was great and relatively close to the main plaza. The rooms were excellent, clean, quiet and the amenities from the breakfast to the spa were wonderful.
Neri
Stayed 1 night in Jul 2023
Response from Mariajose Caceres Arispe - Hotel Manager on 19 Jul 2023
Dera Neri,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. Our prime location near the main plaza is indeed one of the highlights of our hotel, making it convenient for guests to explore the area.It brings us immense joy to know that you found our rooms to be excellent, clean, and peaceful. We take pride in maintaining high standards of cleanliness and comfort to ensure our guests have a relaxing experience.Moreover, we're delighted that you appreciated our breakfast and spa amenities. We believe that a satisfying breakfast sets the tone for the day.Your positive comments encourage us to continue delivering exceptional service and top-notch amenities. We hope to welcome you back soon for another enjoyable stay. If there's anything specific you would like during your next visit, please don't hesitate to let us know. Thank you again for choosing our hotel and for sharing your kind words.
10/10 Excellent
Todd
19 Jun 2023
Todd
Stayed 3 nights in Jun 2023
Response from Mariajose Caceres Arispe Hotel Manager on 10 Jul 2023
Dear Todd, I appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. We would be grateful to receive another opportunity to welcome you back at our hotel.Kind regards,
Response from Mariajose Caceres Arispe - Hotel Manager on 5 Jul 2022
Estimado Sebastian,
Te agradezco por tomarte el tiempo de compartir tus impresiones respecto a tu estadía en nuestro Casa Andina Premium Arequipa.
Tomaremos las acciones correspondientes para mejorar los puntos mencionados.
Esperamos nos puedas brindar una nueva oportunidad para servirte mejor y resarcir esta impresión.
Atentamente,
Great buffet breakfast, staff super friendly and a couple of blocks away from downtown center.
Rossana
Stayed 1 night in Jun 2022
Response from Mariajose Caceres Arispe - Hotel Manager on 27 Jun 2022
Dear Rossana,
We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments.
We would be grateful to receive you in another opportunity.
Kind regards,
The rooms are a bit dated but the beds are gigantic and comfy. The staff were the highlight here, very friendly and helpful. Definitely a good hotel option in the centre of Arequipa.
Faisal
Stayed 3 nights in May 2022
Response from Mariajose Caceres - General Manager on 20 Jun 2022
Dear Faisal,
We appreciate the time you took to share your review regarding your experience at our Casa Andina Premium Arequipa Hotel. Thank you for your kind words and comments.
We would be grateful to receive you in another opportunity .
Kind regards,
Such a wonderful hotel. This was my second stay at the hotel. I highly recommend it. The hotel is in a great location., only minutes to the spectacular plaza. The entire staff were so friendly and accommodating, plus a lot of the staff were bilingual. Looking forward to our next stay.
Joseph
Stayed 1 night in May 2022
Response from Mariajose Caceres - General Manager on 20 Jun 2022
Dear Joseph,
Thank you very much for the time you set aside to share your nice comments regarding your experience at our Casa Andina Premium Arequipa Hotel. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.
We will be sharing your nice comments with our staff, it will be very rewarding for them to know about the great job they are doing.
We sincerely hope to have you with us again at any of our properties.
Regards,
Response from Mariajose Caceres - General Manager on 5 May 2022
Mr. David, we are sorry that your stay was not to your liking, we appreciate your comments, they help us to improve, we will take the corresponding corrective actions. Thank you.
Response from Mariajose Caceres - General Manager on 5 May 2022
Mrs. Maria, thank you very much for your comments; We are glad that you enjoyed your stay with us. It will be a pleasure to attend you in a next opportunity. Greetings!
Excellent location. Close to restaurants and bars, only a few blocks from the main square. Staff is super helpful and nice. Kudos to the training crew, they have done an excellent job.
Roger
Stayed 3 nights in Dec 2021
8/10 Good
Mahtab, potomac
Travelled with partner
31 Dec 2021
Liked: Cleanliness, staff & service
The public spaces of this hotel are tasteful and beautiful, with lovely antiques and subtle minimal decor - and may be the basis for the 5* rating. The staff are excellent and work very hard. Breakfast is adequate. The rooms are certainly not 5*, they are dated, and very minimal, stale. A paint smell overwhelms in some rooms.
Mahtab
Stayed 2 nights in Dec 2021
10/10 Excellent
Verified traveller
1 Mar 2020
Verified traveller
Stayed 7 nights in Feb 2020
Response from Alek - Guest Relations Coordinator on 3 Mar 2020
Dear Guest,
Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas.
We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways.
Best regards,
Aleksi Ferreyra
Guest Relations Coordinator
Response from Alek - Guest Relations Coordinator on 3 Mar 2020
Dear Matthew,
Thank you very much for your preference, your comments are very important to us and we will share the informations with the respective areas.
We are happy that we have shared great experiences together and we expect to have your preference in the future to keep on surprising you in the best ways.
Best regards,
Aleksi Ferreyra
Guest Relations Coordinator
Response from Alek - Guest Relations Coordinator on 3 Feb 2020
Dear Guest,
Thank you for sharing your comments regarding your recent stay. We are happy that could share memorables times together and we hope we have your preference in the future.
Best regards,
Aleksi Ferreyra
Guest Relations Coordinator
Response from Alek - Guest Relations Coordiantor on 9 Dec 2019
Estimado Mario,
Que grato poder recibir sus comentarios, su feedback es muy importante para nosotros y estamos contentos de haber compartido una grata estadía con usted.
Atentamente,
Limited selection of breakfast items on the Sunday buffet. The white cheese seemed old and dry. Everything else including all interactions with staff were excellent
Verified traveller
Stayed 1 night in Nov 2019
Response from Alek - Guest Relations Coordiantor on 19 Nov 2019
Thank you very much for your comments, your feedback is very important to us and we will work to constantly improve.
Best regards,
Friendly staff.
Excellent service.
Faster service in the restaurant is required.
K.fdez
Stayed 1 night in Sep 2019
Response from Alek - Guest Relations Coordiantor on 4 Oct 2019
Thank you very much for your comments, we are always eager to improve and to exceed your expectations every time.
Best regards,
8/10 Good
Verified traveller
Travelled with family
26 Sept 2019
Liked: Cleanliness, staff & service
We had a nice room however our friend got a very bad room. Tiny with no window.
Verified traveller
Stayed 1 night in Sep 2019
Response from Alek - Guest Relations Coordinator on 27 Sept 2019
Dear guest,
Thank you very much for your comments for they help us to constantly improve.
We area handling this information to the respective areas to come up with an immediate improvement plan.
Best regards,
The location is perfect, the building is beautiful but most of all the staff - each and everyone - are warm, efficient and professional. They always make me feel I’m at home and are amongst the best I’ve had anywhere in the world and I travel a great deal.
Verified traveller
Stayed 1 night in Jul 2019
Response from Aleksi F. - Guest Relations Coordinator on 5 Aug 2019
Dear Guest,
Thank you very much for your review.
Kindest regards,