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Reviews of Ouanga Bay Beach Hotel

2.5 out of 5
Ouanga Bay Beach Hotel
km.63, Carries, Arcahaie

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 2 out of 17 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Like most of the Haiti properties, they have been there a while. The beauty of this place is incredible. The ability to be immediately over the water makes eating and visiting somewhat unique. Food was very good, but it needs to be ordered quite in advance. Staff are very polite and accommodating. I have visited several times over the past 20 years, and I keep going back. It is charming.
Stayed 1 night in Dec 2018

4/10 Poor

Jamesy, West palm Beach

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is nothing good about this place. Poor customer service and the food was terrible and overpriced
Stayed 1 night in Aug 2018
Response from Ouanga Bay on 9 Aug 2018
I am very sorry that you had such a bad experience. We have a reputation for very good food and friendly staff. Please let me know what room you were in and what date so that I can verify what happened. Thank you for your criticism.

8/10 Good

Matt, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
On the beach close to other nicer hotel but great for the money spent. Staff is great
Stayed 2 nights in Jul 2018
Response from Ouanga Bay on 7 Aug 2018
Thank you. Hope to see you again soon.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine, sea fasade, i just love being back to haiti, i would go back to that hotel.
Stayed 1 night in Jul 2018
Response from Ouanga Bay on 7 Aug 2018
Thank you. We look forward to having yo back.

2/10 Terrible

Patricia, Port-au-Prince

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DISAPPOINTED
Lets just say this hotel is not what it once was. I have been there in past but sadly it is far from what it once was. The owner was rude. I thank god I had used a third party to make my reservations. Expedia allows you to add or remove guest from your list. I removed one of mine ( from 4 ppl to 3) to later re add him ( making us 4 again). The lady was upset that I had made changes to my reservation. she only printed the one listed for 3 instead of 4 and made a scene with the desk man who tried to tell her my current reservation was for 4. she went on and on about me having changed my reservations numerous times even exagerating it to me having edited 4 times. ( mind you editing your reservation is permitted as long as the final reservation reflects the amount of people who actually show up). I still don't understand what bothered her to the point of being rude and insulting. she fixed her rates for children under 5 I had my daughter who fit in that category ( for whom I paid) the owner even told her employee ( loud enough for me to get the hint) " I need to change my policies to fixing the lower rates for children under 2, I won't allow people to come with kids this old and benefit from this price. I believe I complied to her own rates as all my guest were paid for. I don't think it is right to disrespect clients who come to your hotel. to make matters worst the rooms were disgusting. they advertise tv's in the rooms, not in ours.
Stayed 2 nights in Feb 2018

2/10 Terrible

CYNTHYA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mad and disappointed !
We had made a reservation a month in advance for a bungalow and the night we arrived the owner said that we had cx that Hotel .com sent then a cx email which wasn’t true. They gave our room to someone else. She did not care what happen to us. We were stranded on December 31 with no where to go we drove for an hour to find the nearest hotel they only have a room that was been renovated to spend the night.
Stayed 2 nights in Dec 2017

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Rulsy Bazin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Great for vacation... owners and staffs are wonderful... love them all
Stayed 4 nights in Aug 2017
Response from Marie Florence on 2 Sept 2017
Always nice to have you. I guess Ouanga Bay is now your home away from home. Thank you for visiting us again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach
It was a perfect getaway
Stayed 2 nights in Jul 2017
Thank you very much Jessica. It was a pleasure having you. The staff remembers you as a wonderful guest. Please come back.

8/10 Good

Laurent, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfortable room
The staff was very professional and friendly. They paid attention to details. The food was great and service was fast each time. They really made us feel at home and never had to ask twice for anything. Hotel needs a little facelift, but absolutely nothing to complain about. Rooms are very comfortable and clean.

10/10 Excellent

Rulsy, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything hard working people. Good food
Beautiful and big services are fantastic. I will definitely recommend this place to anyone. I've been many time .services always greater. The stall are professional plus administrator are on point

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Had a similar experience to Guy's posting. Showed up with my besties on new year's eve with a paid reservation (I had my receipt/confirmation email) and the hotel would not let us check in. With limited other options -- all the beach hotels were booked -- and after a long discussion with the owner, we agreed to pay them again for the room (rate was higher) with the hopes of getting a refund from hotels.com. I have since called hotels.com every week and they have yet to agree to a refund. Terrible service and last time I or any of my friends use hotels.com!

10/10 Excellent

J A, Port-au-Prince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff excellent, Hotels.com incompetent
Ouangah Beach Hotel provided excellent service despite the failure of Hotels.com to make a booking, and we were fortunate their last room was still available. We had to pay Ouanga directly at the time and 2 weeks later we are still awaiting communication from Hotels.com to our complaints by both the website and through e-mails and there is still not refund of our fee from Hotels.com

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very nice staff.
Hotel is seriously outdated. Pool area is nice. Bathrooms are nasty in the rooms.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need more choices for breakfast...spaghetti and eggs everyday will not cut it if I was staying more then two days.. The staff was outstanding..management should listen to they ideas

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable et reposant
Séjour très agréable , en famille. Nous n'avons pratiquement pas quitté l’hôtel tellement nous étions bien. Le personnel est très accueillant et disponible parlant pour la plus part notre langue ( le français). Le site est très beau.Le bungalow pas très très moderne mais propre et confortable. Pas de moustiques.(zut comment se gratter?) Nous avons apprécié cette semaine de repos.
Stayed 7 nights in Jul 2017
Merci Monsieur Bernissan. C'est un plaisir pour nous de recevoir des clients aussi gentils et aimables que vous.

6/10 Okay

Eden

Liked: Cleanliness, property conditions & facilities, room comfort
Complexe bien dans l'ensemble , déçu de ne pas voir des produits de la mer au buffet ou le midi (lambi, homard, langouste , poisson griller ) , de plus le wifi dommage qu'il aille pas jusqu'au chambre , la TV il n'y a que 5 chaînes boff, et le réveil a 7h30 par les pioches qui claque la terre à coter de la chambre au moins attendre 9h surtout que nous avons un bébé . Dommage pour le prix je pense visiter decameron la prochaine fois .