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Reviews of Alena Hotel

3.5 out of 5
Alena Hotel
aqaba fourth area, 00962791651118, Aqaba, Aqaba Governorate

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 20 reviews" "
Rating 8 - Good. 6 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 1 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and helped me with translations many times during our stay.
Stayed 5 nights in Sep 2023

10/10 Excellent

Mimi, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating
Stayed 1 night in Sep 2023

4/10 Poor

Joseph

Stayed 1 night in Jul 2023

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service
Hotel is fine. Worked for our family of 5 - decent place to rest for the night. Beds are comfortable and clean. Shower has hot water and great pressure, although they really need to fix the doors so that water doesn’t run everywhere. If you need a clean room on a budget, this is your place.
Stayed 1 night in May 2023

8/10 Good

Daniel, Holt

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We stayed in the Panoramic Townhome, which is basically two hotel rooms, not connected, each with a king-sized bed and a twin bed. The room looked like the photos and was nice. The Expedia description says that the Panoramic Townhome has a sea view, but apparently some do and some don’t. We were assigned a room without, and the hotel said they had no sea views available and would not discount the room, as they consider that it was Expedia’s problem, not theirs. The map on the Expedia description gave a completely different location, but luckily I found this before I went. There were other inconsistencies on Expedia as well. The pool was very small and very cold, and the window was too dirty to see the view, but the view from the rest of the terrace was very nice, and this is also where breakfast is served. The breakfast was very basic Arab breakfast, with a couple of odd dishes thrown in. Curb appeal was lacking, kind of a storefront deal with a lighted sign that blinked fast.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Shabana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a lovely stay here
Stayed 2 nights in Mar 2023

10/10 Excellent

wael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the sevice is very good
Stayed 2 nights in Feb 2023

8/10 Good

william

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean no frills not a particularly pleasing view of the city
Stayed 1 night in Nov 2022
Response from Hotel Manager on 6 Dec 2022
Dear William, Hope my mail finds well, thank you for taking the time to share with us your comments, our team are always available to provide you with the best service and atmosphere, Best Regards, Hotel Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel to stay in. Clean, comfortable, safe - would very much recommend.
Stayed 1 night in Oct 2022
Response from Hotel Manger on 6 Dec 2022
Dear Anonymous, Hope my mail finds well, thank you for taking the time to share with us your comments, our team are always available to provide you with the best service and atmosphere, Regarding your comment it will be under consideration. Best Regards, Hotel Manager.

10/10 Excellent

Lene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

assunta

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Lena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi verblijf en vriendelijk personeel. Als twee westerse meisjes die solo reisden hadden we beter iets in het toeristische centrum geboekt. We voelden ons, buiten het hotel, niet veilig. We hebben ons hotel dan ook maar voor 10 minuten verlaten. Jammer, want het personeel was zeer vriendelijk.
Stayed 1 night in Jul 2023

10/10 Excellent

Esteban

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, las instalaciones son muy muy buenas y el desayuno muy rico las habitaciones son muy cómodas y agradables
Stayed 1 night in Jul 2023

8/10 Good

Ketil

Liked: Staff & service
Disliked: Property conditions & facilities
Hele Akaba er slitent og skittent med MYE søppel. Selve hotellet bærer preg av dårlig håndtverk, dårlig frokost, MEN hyggelig personale da!
Stayed 1 night in Jun 2023

10/10 Excellent

Adeline

Stayed 1 night in May 2023

10/10 Excellent

Bettina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hôtel très propre, personnel très agréable, jolie piscine sur le toit même si l'eau n'est pas chaude. Par contre la vue sur la Mer Rouge reste assez succincte.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super séjour rapport qualité le seul bémol le petit déjeuner à revoir mais dans l’ensemble c’est correct le personnel est très gentille à l’écoute. La literie est confortable
Stayed 3 nights in Feb 2023

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful Aqaba
It’s a new hotel so it’s in a very good condition. Upon check-in, Mr. Nader gave me an upgrade and breakfast. The room was cosy and clean with a view of the Red Sea. Breakfast was delicious. The location was great - about 5 mins walk to Aqaba Castle and the beach, shops, restaurants and others. I’m happy with my choice of hotel. Thank you Mr. Nader
Stayed 1 night in Jan 2023