8/10 Good
Habiba
Travelled with family
2 May 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Arriving to the hotel we were welcomed by Arzu and one male (don’t know his name). A month before our holiday I requested for one of our rooms to have two single beds instead of one double bed and one of the hotel staff messaged me to say that my request was accepted. I was gutted to be told by Arzu that the hotel was full for the night and no spare rooms with single beds. However, she advised that the following morning, there would be some people checking out from a room with two separate beds which two of us could move into. The following day we did move to a room with two double beds which was good. The fridge did not work so we ended up drinking lukewarm drinks. One member of staff that really stood out was the lovely Arzu! She was so kind and friendly and helped us booked any transfers, such as for the airport and for the land of the legends. Every time we walked out of the hotel she greeted us and every time we returned back to the hotel after excursions, she also greeted us exceptionally. Unfortunately, I didn’t get to see her the last three days of our stay, maybe she had those days off. A male with glasses (I think Mehmet) was also very friendly. One thing I didn’t like is before we changed rooms, one of the cleaners help me pack my things and asked me for money which I gave. Another time, I asked another cleaner to change our bedsheets, she asked for money, but this time I didn’t give any, as changing bedsheets is their job. That’s what their getting paid for.
Habiba
Stayed 7 nights in Apr 2024