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Reviews of Vaccinated Staff - Capital O 252 Hotel Euroasia

3 out of 5
Vaccinated Staff - Capital O 252 Hotel Euroasia
Don Juico Ave., Malabanias, Angeles City, Pampanga

Reviews

6.6
Rating 10 - Excellent. 34 out of 240 reviews" "
Rating 8 - Good. 78 out of 240 reviews" "
Rating 6 - Okay. 69 out of 240 reviews" "
Rating 4 - Poor. 30 out of 240 reviews" "
Rating 2 - Terrible. 29 out of 240 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Irene

Travelled with family
Liked: Staff & service, room comfort
An Okay accommodation in Clark
Staff were very accommodating and helpful, the pool and the resto bars are all nice- pool towels even provided, great location with everything that you might need on your stay. Rooms are very spacious but kinda dated, even saw several small cockroaches in the room
Stayed 1 night in Aug 2022
Response from Arthur on 1 Sept 2022
It seems that you are not completely satisfied with our services! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Arthur

10/10 Excellent

Alan

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had had a negative experience with a nearby property and had to cancel after one day. We found this hotel to be very clean – it’s clear there had been renovations since some of the older negative posts. The real High Point is the staff. They are very accommodating and truly wanted to make us all (3 rooms) comfortable. This is a pretty basic hotel and a good value for the money, but the excellent staff makes it special.
Stayed 1 night in Aug 2022
Response from Noah on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

6/10 Okay

Rodel

Stayed 1 night in Jul 2022
Response from Noah on 23 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Noah

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Angeles City hotel. Rooms are a bit old which is to be expected in the area but they are clean and everything was in working order. The hotel was honest, they returned the 2000 peso deposit, the staff was friendly and helpful. An atm was right outside, standard 250 peso fee but very handy to have near. Only down side for families staying there is the sex tourists and their rented girls but they stayed to themselves and didn't bother us. We would stay there again.
Stayed 5 nights in May 2022
Response from Simon on 10 Jul 2022
Thanks for the positive rating! Hope to welcome you again soon. Regards, Simon

2/10 Terrible

Patrick

Disliked: Staff & service, property conditions & facilities, room comfort
Front Desk staff horrible.
Hotel front desk staff where useless. Jean Charged for towels that were not delivered. Room was not clean when checked in and was not cleaned after requesting it be cleaned. Condition of room was poor. Asked to speak to manger staff lied said he was not available. While my wife spent time chatting with the Manager the night before we checked out. ONLY positive was the bar and restauraunt staff did an excellent job.
Stayed 4 nights in May 2022
Response from Ammy on 22 May 2022
Hi, Patrick! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
only cleaned room when i complained on day 3. cleaned after 7 days. toilet leeked badly and handle broken. will not stop here again.
Stayed 7 nights in Apr 2022
Response from Ammy on 6 May 2022
Hi, Peter! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
The Horror
No maintenance. Very run down. No bed sheets
No maintenance. Insects
Stayed 2 nights in Mar 2022
Response from Jackson on 24 Mar 2022
Hi Mark, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson

4/10 Poor

Dean

Liked: Staff & service
Disliked: Room comfort
Too many problems. Not worth it
I had to be transferred three different times into a total of four different rooms during my stay because there was problems it time . The staff was very nice and kind to transfer me into different rooms but they should have because there was a problem it's time . The first night the air conditioner was so loud that it was impossible to sleep . The second room had a ton of mosquitoes inside the bedroom and i got about 30 mosquito bite all over my body when i woke up in the morning period A lot of the beds did not have two sheets only one sheet and a wimpy like it for the top which made it awkward . And also none of the bathrooms had but not so when you get out of the shower you track water all over the place and it's a problem . Hot water did not work for several nights and the fixtures in the shower and the bathroom handles to turn the water on and off wear loose and old and not maintained and not working properly . There were mosquitoes in more than one different room from my experience multiple bites multiple nights. The staff was very nice and kind and understanding . The the swimming pool was excellent . But the hotel in general is rundown and not maintained properly and there's a problem with providing the common necessities four people staying at hotels that are common to all hotels and accommodations . Even though the price was only $20 a night . At this point i would not recommend staying there because of all the problems there was
Stayed 1 night in Mar 2022
Response from Ammy on 11 Mar 2022
Hi, Dean! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

6/10 Okay

Jack

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Go in with your eyes open and your expectations low
It's an old rundown hotel. The pics in the ad are completely deceptive. It may have looked like that once, but more likely the pics are highly whitewashed and photoshopped. If you go in knowing all this, then here are the good things. The staff was nice. The location is good. The rooms are big. There's a nice pool bar with an espresso machine. The price is low.
A real pic of the pool. Nice but not as big as the ad makes it look
Stayed 2 nights in Feb 2022
Response from Andrew on 6 Mar 2022
Hi Jack, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Andrew

2/10 Terrible

Roman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked my family to stay overnight, but they didn’t check in because when they went there, they were told that the hotel is only a quarantine facility and asked them to cancel. But the booking is non-refundable. It wasn’t stated in the website that it is a quarantine facility prior to booking. Absolutely disappointed and a complete waste of money.
Stayed 1 night in Jan 2022
Response from Jane on 9 Jan 2022
Hi, Roman! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

6/10 Okay

VIRGILIO

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Big room, small aircon.
The aircon unit was not right for the room size. I had to reposition my bed to get direct cool from aircon. Tried to call front desk to request for an electric fan but fone was always busy. Not my day!!!
Stayed 1 night in May 2021
Response from Gabi on 2 Jun 2021
We are sorry for the inconvenience caused to you, We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Gabriel!

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from Marie on 30 Mar 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

8/10 Good

VIRGILIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jack on 22 Dec 2020
Hi, Virgilio. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Jack

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Marie on 10 Dec 2020
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Marie!

6/10 Okay

Virgilio

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020
Response from Leo on 10 Nov 2020
Hi, Virgilio! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

10/10 Excellent

Rodel, Long Beach California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service is OUTSTANDING..very Efficient crew...I will stay here again...Highly recommended for the price..
Stayed 1 night in Jun 2020
Response from Edward on 9 Jun 2020
Thank you for rating your experience, Rodel! We are delighted to know that you liked our services. Hoping to welcome you again soon:) Regards, Edward

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo 252. Very reasonable safe. Friendly atmospher
Nice atmosphere great staff. Nice people
Stayed 2 nights in Apr 2020

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay !
Nice hotel. Great courteous staff. Nice. Restaurant, bar, pool. Would stay again
Stayed 6 nights in Mar 2020
Response from James on 8 Apr 2020
Hi, Jeff! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, James

6/10 Okay

Verified traveller

Stayed 21 nights in Mar 2020
Response from Daniel on 6 Apr 2020
Hi,Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure better experience in the future. Regards, Daniel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Daniel on 18 Mar 2020
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Daniel

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Noor on 12 Mar 2020
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Noor!

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020
Response from Daniel on 9 Mar 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure that your next stay is awesome with us. Regards, Daniel

2/10 Terrible

Randy, Chicago, Illinois

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unhappy from the start. The cleanliness of the room could have been better. The first room I got the air conditioner did not work. I was told that it may take a while to cool the room down and that they would tell the manager. Two hours later, still hot and humid so I demanded another room. The second room was a bit cleaner, but had a musty smell to it. The air conditioner in this room worked a bit better, but barely kept the room comfortable. The cable/tv could have been better. Overall, one of the worst experiences I have ever had.
Stayed 1 night in Mar 2020
Response from Daniel on 9 Mar 2020
We are sorry for the problem faced, Randy! We can understand that your stay with us has not been a pleasant one, however, we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Daniel

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Daniel on 9 Mar 2020
Thank you so much for the positive rating, We will put in our efforts to provide consistent service every time. Regards, Daniel

6/10 Okay

Verified traveller

Disliked: Cleanliness
The pool was clean , excellent hot water , linen old and stained , more maintenance is needed generally ,
Stayed 4 nights in Feb 2020
Response from Bella on 4 Mar 2020
Great to hear this, Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Bella

4/10 Poor

Ashton, Sydney

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great friendly staff which makes this place better, place needs some love and care which it clearly lacks. But for the cost, It’s worth it!
Stayed 1 night in Feb 2020
Response from Zara on 23 Feb 2020
Hi, Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Zara

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repair the sink faucet in the bathroom.
Stayed 3 nights in Feb 2020
Response from Zara on 22 Feb 2020
Hey, Leonard ! Thanks for rating us positively. We do apologize for the hassle faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Zara

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel...good value
Easy to check in, good situation, friendly staff....very helpful at front desk. They had free hot and cold water available in the lobby...very handy. Nice large bed, fridge, good and well sited TV with good movie channels. Pool nice size and clean....plenty of sunloungers Will definitely be staying there again on my next visit. Big thank you to Hotel Euroasia
Stayed 4 nights in Feb 2020
Response from Zara on 15 Feb 2020
Thank you for rating us super, Mark ! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Zara

4/10 Poor

:(

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First they gave me the smallest room they have and it was not what i booked. The TV size was the size of my foot. That is how bad it was. I asked the togive the room that i was originally booked they said we are fully booked. After long arguments, suddenly they have another room, but this tume the problem was its smoking room and smells disgusting. So i asked them to find me another room because i don't smoke. Finally they put m3 in a third room and at that point i said ok. Just get me a room. Very bad experiences there.
Stayed 1 night in Feb 2020
Response from OYO on 9 Feb 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Kevin

4/10 Poor

john

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Zara on 6 Feb 2020
Hi, We sincerely apologize for the trouble caused. Your comments will help us in the care of future guests more resolutely. Regards, Zara

6/10 Okay

T, Canada

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Basic hotel room dated but okay for short stay 1 or 2 nights
Stayed 1 night in Jan 2020
Response from Zara on 5 Feb 2020
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Zara

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff are accommodating and friendly. Also the hotel's location is good...it's not too near walking street and the majority of the bars in the area so it is a more peaceful but not too far so if you want to have the party atmosphere that walking street offers you can just talk there. There are some smaller bars and restos near the hotel also.
Stayed 2 nights in Feb 2020
Response from Zara on 5 Feb 2020
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Zara

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The location is great and the staff is very helpful, however, I believe the cleanliness of the room could have been better. For example.. our sheets were stained and dirty. The staff kindly replaced the sheets upon request, but the replacement sheets had a stain as well. Also, the light fixtures next to the beds and shower head were barely hanging on by the loose screws and the shower head even fell off the hanger during one of our showers. Furthermore, the safe beeped throughout the night despite asking for help from the staff to shut it off. The staff was eager to help and very kind, but I still felt disappointed with my stay.
Stayed 1 night in Jan 2020
Response from Team OYO on 2 Feb 2020
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Team OYO

10/10 Excellent

john

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Team OYO on 2 Feb 2020
Hey, Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Team OYO

8/10 Good

Verified traveller

Stayed 7 nights in Jan 2020
Response from Zara on 29 Jan 2020
Hi, Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Zara

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine friendly staff and rooms cleaned when ask, pool nice but the two bars each competing for music likes can be too much as pool area is between both of them
Stayed 2 nights in Jan 2020
Response from Zara on 25 Jan 2020
Thank you for your sweet words, We hope to give you a consistent service every time. Regards, Zara

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Alt und kaputt
Das Hotelzimmer ist auseinandergefallen die Bad Tür ist nach dem 3. Schließen abgebrochen die Klima Anlage konnte man nicht regulieren und nach der 1. Nacht funktionierte sie auch nicht mehr.
Stayed 2 nights in Jan 2020

8/10 Good

Nicholas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay
No coffee available early am. Luckily I had instant. Hotel staff did accommodate me with hot water. Hotel really should offer basic coffee! Coffee shop doesn’t open til 06:30. Really low class that they do not. Blame owner/management—NOT staff!
Stayed 1 night in Jan 2020
Response from Zara on 9 Jan 2020
Thank you for rating us, Nicholas! We have duly noted your feedback and ensure better services in the future. Regards, Zara

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place with a Great Price
Staff was very friendly. My first room's safe did not work and there was a leak in the bathroom, they happily changed my room.
Stayed 9 nights in Dec 2019
Response from Zara on 14 Dec 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Zara

4/10 Poor

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make shift Stay
The Hotel is old and run down it seems like everything is patched up for the moment or just broken, I had no choice but to stay everything else was sold out or way too expensive! Service workers didn’t know any information about the area or transportation information the security guard was telling them.
Stayed 2 nights in Dec 2019
Response from Zara on 9 Dec 2019
Hi, Jermaine! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Zara

6/10 Okay

Michael

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
An okay budget property
First and foremost, none of the pictures of the rooms for this property on hotels.com is from this actual hotel. They look to come from one of the other OYO properties in the area. That being said, the room was very large and mostly comfortable. Bed was okay, but the pillow looked a bit discolored. Hot water for the shower was intermittent. The remote for the tv was slightly busted as the spring for one of the batteries was messed up, which might not have been a big deal if the remote had the case for the battery compartment attached (I had to hold the batteries in place when trying to operate the remote). As a budget hotel option, this was not a bad choice and the staff was very friendly at every interaction including just passing them in the hotel. That always goes a long way of improving my views of a property.
Stayed 2 nights in Nov 2019
Response from OYO on 24 Nov 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Team OYO

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jul 2019
Response from OYO on 22 Nov 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

4/10 Poor

Guy

Liked: Staff & service
Disliked: Property conditions & facilities
Door to bathroom was broken
Stayed 3 nights in Oct 2019
Response from OYO on 20 Nov 2019
Thank you for rating us, We have duly noted your feedback and ensure better services in the future. Regards, Kevin

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
They are so honest and very helpful.
Stayed 1 night in Nov 2019
Response from OYO on 11 Nov 2019
Hi, Delighted to see you liked our services. Keep this love coming :) Regards, Kevin

6/10 Okay

Bruno

Disliked: Property conditions & facilities, room comfort
Cheap Budget Hotel
Small room, small bed, good air con keeping room nice and comfortable, house keeping ok but they never replace toilet paper have to always ask for toilet paper, pool small and not clean, price very cheap, shower really good. Very old and dated hotel with broken floor tiles around walking areas bed linen and food plates left in hallways. Good staff. No free bottled water only on arrival.
Stayed 8 nights in Oct 2019
Response from OYO on 11 Nov 2019
Hi, Bruno! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kevin

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ten days 8n the ciy
You get what you pay for
Stayed 2 nights in Oct 2019
Response from OYO on 6 Nov 2019
Hi, David! Delighted to see you liked our services. Keep this love coming :) Regards, Kevin

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from OYO on 3 Nov 2019
Thanks for the positive rating, Hope to host you soon :) Regards, Kevin

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Kevin on 3 Oct 2019
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Kevin

10/10 Excellent

Maricris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great
Stayed 1 night in Sep 2019
Response from Kevin on 22 Sept 2019
Thanks for the positive rating, Maricris ! Hope to host you soon :) Regards, Kevin