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Good place since it's walkable from the central train station. But the room was incredibly small, hardly enough space to put down your suitcase between the wall and the bed to leave enough room to walk between the 2. Our room was on the 2nd floor and we had to walk up 2 flights of stairs, very narrow and curved, but at least they helped us get our luggage upstairs. In the bathroom there is no enclosure around the shower so water tends to get all over the place and we had to dry the floor in order not to get wet feet when standing by the sink or using the toilet. But great location if you want to be in the thick of things. The beds were very comfortable and it was quiet.
The room was not advertised as a room in the basement with no window. We didn’t even stay it was so bad. We ended up finding a room at another hotel. I wish I’d never booked here. What a waste of money
Dear karen,Thank you for staying overnight at our hotel and for your review, we really appreciate it. We hope to see you again next time you visit Amsterdam.yours sincerelySotel Amsterdam
Dear SantaThank you for staying overnight at our hotel, we really appreciate it. Hopefully, we will see you again next time when you visit Amsterdam.yours sincerelySotel Amsterdam
Property is in a great location in the heart of Amsterdam.Property looked promising upon entrance .However once we opened the door to the hotel room there was a sense of disappointment. Immediately the first thing we noticed was the lack of privacy in the bathroom. The door was a pane of glass , half of which was frosted ,which gave little to no privacy and was very uncomfortable. There’s was a step into the bathroom which was unmarked and unsafe . The hair drier in the bathroom was sticky and visibly dirty . The room had marks and holds in the walls , a very poor finish . The peep hole had no covering which felt like an invasion of privacy . The room was very dusty and other peoples hairs were on the bed . Once we had settled into the room we realised there was no tv remote , to which we had to look for . We eventually found the tv remote under the bed which was very dusty and dirty and had previous guests rubbish under it .Over all this was purely just a place to sleep , however we didn’t feel comfortable enough to even sleep under the duvet . Great for location but not for comfort.
Rachel
Stayed 3 nights in Mar 2024
Response from aida on 10 Mar 2024
Dear Rachel,We are sorry you had a negative experience at our hotel.We take cleanliness and comfort very seriously and apologize for falling short in these areas. We will investigate this further and take steps to improve our service.thank you for your feedback
6/10 Okay
Eileen
Travelled with family
6 Mar 2024
Liked: Cleanliness, staff & service
The property was very basic. Rooms very small and not all rooms have lift access. Our room was on second floor with very narrow winding stairs. Bathroom tiny and more like a wet room. When you showered the whole floor was wet. Bathroom floor looked like it needed bleeched. If staying again would insist on lift access.
I would rather stayed in a shoe box , The room was very small , Very used falling apart curtains hanging off .
Bathroom was a joke .
No wardrobe to hang any clothes, it’s that small . No breakfast of what I seen .
paul
Stayed 2 nights in Mar 2024
Response from aida on 10 Mar 2024
Dear Paul,we are sorry that you had a bad experience. We always strive to improve our products and service, so we will consider your customer feedback. Thank you for bringing this to our attention.we are sorry for the inconvenience, and we will do everything we can to fix the issue.
Other than Two issues in the bedroom the TV was too close to the sliding bathroom door putting the guest at risk of damages being paid and the shower was cold and there needs to be a lip on the floor to stop the spread of water!
Mike
Stayed 1 night in Mar 2024
Response from Aida on 11 Mar 2024
Dear Mikethank you for your observation and your attentiveness, we appreciate you giving us your feedback. we will work to make the rooms as comfortable as possible. Thank you again for your feedback.with kind regardsSotel Amsterdam Central Station
8/10 Good
Alex
Travelled with partner
25 Feb 2024
Liked: Staff & service
Close to everything
Alex
Stayed 1 night in Feb 2024
Response from Aida on 11 Mar 2024
Dear Alex,Thank you for indicating our availability. we appreciate it.yours sincerelySotel Amsterdam Central Station
I didn’t like the fact the electric went off for a few hours as we had a booking for a meal and we had to miss that because we couldn’t get ready as no electricity!
Georgia
Stayed 3 nights in Feb 2024
Response from Aida on 11 Mar 2024
Dear GeorgiaWe are very sorry that you had to go through that experience, that the electricity went out and we are very sorry that you had to miss your appointment due to our negligence, we very much appreciate that you brought this to our attention and we will ensure that it is resolved won't happen again. Thank you for your feedback and we hope to see you again in the future.yours sincerelySotel Amsterdam Central Station
8/10 Good
Molly
20 Feb 2024
Liked: Staff & service, room comfort
Damp and muggy
Great location and the beds were comfortable but the room as a whole was very muggy and damp. Not sure if it was due to the rain that was happening at the time, but it was muggy and the room had damp smell to it. Walls could have been painted or repaired as had scuff marks and dents in it from previous people. The first front desk lady checking me in could have been more pleasant , it was as if she didn’t want to be there. But the other 2 people (another lady and a gentleman) were really friendly and helpful. Overall it was a semi good stay if the room didn’t smell from dampness.
Molly
Stayed 1 night in Feb 2024
Response from Aida on 11 Mar 2024
Dear Molly, Thank you for providing your feedback, we really appreciate it. Due to a leak from outside the room became damp, which we have now resolved. Due to staff shortages, the colleague in question who was not feeling well assisted us anyway, we apologize for her unfriendly attitude. We have now spoken to her about this.thank you again.yours sincerelySotel Amsterdam Central Station
6/10 Okay
Sarah
Travelled with family
14 Feb 2024
Liked: Cleanliness, staff & service, room comfort
Great location, simple accommodation
Hotel does not have 24 hour desk. We had to be back at the hotel by 11pm as there was a power outage when we checked in and they could not issue a key card. Also there are no elevators and the stairs are very steep and narrow; challenging if you have large luggage.
Sarah
Stayed 1 night in Feb 2024
Response from aida on 11 Mar 2024
Dear SarahThank you for your feedback, we really appreciate it. Following the power outage, we sincerely apologize for the inconvenience. There is an elevator in the hotel, but due to the power failure the elevator did not work and the emergency exit (stairs) had to be used. our sincere apologies for that. yours sincerelySotel Amsterdam Central Station
Clean, comfortable, updated room a short walk from the train station and center of Amsterdam. Friendly staff and the Wi-Fi worked very well. I would stay again.
Dale
Stayed 1 night in Feb 2024
Response from aida on 11 Mar 2024
Dear Dale,Thank you for your positive experience in our hotel and for your accessibility information. We really appreciate it and look forward to welcoming you for your next stay.yours sincerelySotel Amsterdam Central Station
6/10 Okay
Verified traveller
31 Jan 2024
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok for the price
Hotel was very central which was great, bed was comfy, however rooms are deceiving in the pictures, very small rooms only enough space to walk past the bed, can hear everything from neighbouring rooms, but some of the reviews on here are a bit harsh for what we paid I am happy with what we got
Verified traveller
Stayed 2 nights in Jan 2024
Response from aida on 12 Mar 2024
Dear Anonymousthank you for your feedback, we really appreciate it. our guests must stay with us comfortably. Hopefully, we will see you again next time when you visit Amsterdam.yours sincerelySotel Amsterdam Central Station
Dear Rebacca,Thank you for staying overnight at our hotel, we really appreciate it. We hope to see you again next time you visit Amsterdam.yours sincerelySotel Amsterdam
8/10 Good
Michael
29 Jan 2024
Michael
Stayed 1 night in Jan 2024
Response from aida on 20 Mar 2024
Dear Michael,Thank you for staying overnight at our hotel, we really appreciate it. We hope to see you again next time you visit Amsterdam.yours sincerelySotel Amsterdam
Dear HollyThank you for your positive review, we really appreciate it.We hope to see you again next time you visit Amsterdam.yours sincerelySotel Amsterdam Central Station
8/10 Good
Zorianna
22 Jan 2024
Zorianna
Stayed 3 nights in Jan 2024
Response from aida on 20 Mar 2024
Dear Zonianna,Thank you for staying overnight at our hotel, we really appreciate it. We hope to see you again next time you visit Amsterdam.yours sincerelySotel Amsterdam
8/10 Good
Casey
Travelled with partner
21 Jan 2024
Liked: Staff & service, amenities
The staff were great, and allowed us to check in early after a very long night. The bed was comfortable. The room was slightly run down with some marks and tears in the walls. But the convenience of location makes it a decent stay. Did the trick for a quick one night stay before our flight home the next day.
Casey
Stayed 1 night in Jan 2024
Response from aida on 12 Mar 2024
Dear Casey,Thank you for your positive review, we really appreciate it. our guests are high on the ladder and do our best to give them a comfortable stay, even if it is for a short stay. Hopefully, we will see you again on a visit to Amsterdamyours sincerelySotel Amsterdam Central Station
We had a lovely stay at Sotel , a warm welcome on arrival , we have been Amsterdam many times before, and this was by far one of the best hotels we have stayed in for the price, The room was clean and comfortable with fresh bedding, and nice coffee in the room , location is perfect also , we will definitely stay here again, great hotel with friendly staff.
Sim
Stayed 2 nights in Jan 2024
10/10 Excellent
Shada
12 Jan 2024
Shada
Stayed 2 nights in Jan 2024
6/10 Okay
Richard
Travelled with family
27 Dec 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
The bathroom was bit dirty and it smelled like it wasn’t washed. My brother and my mom also did not like the smell. When we were checking out there was no one to help us out checking out so we just left a note and left. Though staff was very friendly. Once we walked in we were treated with a smile and with help. Staff was a 5/5 in service. I would recommend but would recommend that the staff changes the curtains from the bathroom
Although very small as is most accommodation in Amsterdam our room was very comfortable with a great shower, the staff were very nice and helpful, the hotel is very central for walking and transport to get around the city...
Very comfortable, great location! Staff was friensly and even helped me bring my heavy luggage up to my room
Adrianna
Stayed 1 night in Nov 2023
8/10 Good
Muhammad Qasim
Travelled with family
16 Nov 2023
Liked: Cleanliness
Just OK
Our room had no lift access and was on second floor. Big access issue.
Room was ok, bathroom was big but very small sink in a crevice kind of wall design, it was so hard to even wash the face.
Hotel was absolutely perfect for what we needed which was a place to sleep while exploring Amsterdam.
The location is superb.
Our room was room 701 in the basement. It is very small but we expected that.
Room was clean without being spotless.
Beds are quite narrow with a mattress topper which moves quite easily when you sit on the bed. It did, however, stay in place during the night and we enjoyed a decent night's sleep.
Some early morning noise from the climate control system might disturb those that like to sleep in.
Unlike other reviews I've seen, there was no sign of mold, insects or flooded bathrooms after a shower. Also checked the climate control system and this seemed to function well at both heating and cooling.
Small dark ground floor room with a shower room that could benefit from a steam clean. Hoterl is convenient for the Centraal Station.
Alasdair
Stayed 1 night in Oct 2023
4/10 Poor
Julian
Travelled with family
22 Oct 2023
We had a basement unit which was very small and cramped. Only way to reach the unit was via a small spiral staircase, which is not suited to transit large suitcases.
Bed was terrible i.e two single beds (smaller than single beds) joined together which we kept falling in middle or else falling out bed.
Location was central which was the only plus.
Julian
Stayed 4 nights in Oct 2023
6/10 Okay
Ulf
17 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ulf
Stayed 1 night in Oct 2023
8/10 Good
Kara, Shoreline
6 Oct 2023
Liked: Staff & service
Disliked: Amenities
Convenient to Amsterdam Centraal, this was perfect for my one night. Friendly check in and check out. Huge plus, the hotel has an elevator. The rooms are cozy, but the bed was comfortable. The bathroom could definitely use some additional lighting.
We stayed in basement room. It was so tiny we could not open our large luggage completely. The worst part was the smell of mold I had to spray perfume to see if it helped. And the shower water overflowing. Hotel was booked so we could not get another.
I was placed in room 701 downstairs and the walls were moldy. Unfortunately, I am terribly allergic to mold and I had a negative reaction to the mold. The room smelled of mold although the location, lobby amenities and staff were great. I’d recommend the hotel but not room 701. Thank you.
Nicolette
Stayed 1 night in Oct 2023
8/10 Good
Ross
30 Sept 2023
Ross
Stayed 2 nights in Sep 2023
6/10 Okay
Kate
Travelled with group
28 Sept 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were really friendly and hotel in perfect location however the room was tiny, the aircon did not work, the bathroom floods everytime you use the shower, and the steps of the three flights of stairs to our room were not deep enough for an adults foot…