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Inadequate sleeping accommodations. The mattress is literally one inch thick and there are springs sticking in your back. One small 4 inch pillow is all that they have to offer. Front desk advised they have NO extra pillows. They are trying to help but have no resources.I’ve not experienced anything like it before. The main hallway areas are carpeted, they appear to rarely be vacuumed and are very stained and worn.
Lisa
Stayed 1 night in May 2024
6/10 Okay
Stephanny
23 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Stephanny
Stayed 1 night in May 2024
4/10 Poor
Grimur
22 May 2024
Disliked: Cleanliness, staff & service
Grimur
Stayed 1 night in May 2024
6/10 Okay
Gertrud
Travelled with group
22 May 2024
Disliked: Property conditions & facilities
The hallways were being renovated and it was a bit of a challenge to get to our room
Gertrud
Stayed 1 night in May 2024
6/10 Okay
Joseph
Travelled with group
21 May 2024
Disliked: Property conditions & facilities
Old building not updated no soap in washroom bed light not working
Close to airport. We arrived an hour early. Waited for our room for 90 minutes and staff knew about it. They should have prioritized getting our room cleaned.
Sanjay
Stayed 1 night in May 2024
6/10 Okay
Alexander
Travelled with family, Travelled with group
19 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is located in a safe quiet area close to public transportation(Metro and Bus) to the City center. Good selection of buffet options on the included breakfast.
This property doesn't have AC in the rooms. there is no phone in the rooms as well, so no direct connection to hotel management from the room. TV in the room practically doesn't work. No instructions on how to make it work (if this is possible). There is no advertised Airport pickup transportation, though the Hotel is just a 15-minute slow walk from the Airport.
Alexander
Stayed 1 night in May 2024
6/10 Okay
Kerry
Travelled with group
18 May 2024
The staff are excellent, very friendly and accommodating The rooms are older and a bit worn, but mostly they were very warm. The heat was turned off and the window open. I booked 3 rooms for 3 couples, all of us commented on how warm the rooms were and how nice the staff are.
Good place to stay if you have a layover at Copenhagen airport. From terminal 2, it's a 15 minute walk. You may want to get a taxi if you have large/heavy/many bags, otherwise easy walk.
Pedro
Stayed 1 night in May 2024
2/10 Terrible
Jonathan
4 May 2024
Jonathan
Stayed 1 night in Apr 2024
10/10 Excellent
Torbjorn
30 Apr 2024
Liked: Staff & service
Friendly staff. Average property.
Torbjorn
Stayed 1 night in Apr 2024
4/10 Poor
Brala
27 Apr 2024
Disliked: Property conditions & facilities
The hotel doesn’t clean rooms unless you go far far out of your way to make them do it .
The beddings are smelly. The sheets looks clean but when you are lying down on it, you can smell a moldy smell from the pillows and bed. Also, I have insect bites in my back. There must be bed bugs on it.
The food on the restaurant is good.
ELENA
Stayed 2 nights in Apr 2024
10/10 Excellent
Artur
21 Apr 2024
Artur
Stayed 7 nights in Apr 2024
4/10 Poor
garnet
20 Apr 2024
older building def not worth the stay compared to other hotels. no airport shuttle
garnet
Stayed 1 night in Apr 2024
8/10 Good
Lulu
Travelled with family
18 Apr 2024
Liked: Staff & service, amenities
The hotel room condition is not the cleanest but the lobby, breakfast, the working area, and the staff were excellent. I highly recommend staying here if you want a hotel close to the airport.
Lulu
Stayed 1 night in Apr 2024
6/10 Okay
Sharon
Travelled with partner
17 Apr 2024
Liked: Staff & service
Disliked: Amenities
Hotels are becoming more expensive, with far less services amenities
very convenient from the airport - walking distance - and in a residential area with supermarkets and restaurants. large room, efficient staff but old hotel
Easy walking distance from airport, although when I took the wrong (longer) route, the check-in receptionist took pity on me and gave me a beer! There seemed to be quite a few restaurant options nearby and unfortunately I did not have breakfas tin the hotel as I had a very early flight. Would stay again if I had another long airport layover
Very convenient for my trip. Very clean and tidy. Basic hotel of the chain. TV, Kettle etc. Booked a single occupancy double room and was provided a single duvet.
Coffee and tea bag provided but milk was powdered sachets.
Would definitely stay there again.
Housekeeping seemed to gather right in front of our room very early in thebmorning to have their conversations. They were slamming doors and making lots of noise early in the morning which woke us up. It was very rude to assume everyone wakes up at 7am on holiday.
The beds were very soft and the room was cold.
Only 1 pillow per person was supplied, and there were no power outlets to charge phone next to the bed
The shower filled with water and didnt drain properly. This was the same quality as a low quality budget hotel. Not worth the cost to be honest
Being a gold member did nothing for me at this terrible hotel. Changed rooms 3!!! Times until I found one that was acceptable. All carpeting in hallway was torn up , dark rooms with soiled or torn carpet . Had to pay an extra $ 50 to get a room of a “ normal standard “ Never again
irene
Stayed 1 night in Jan 2024
Response from Maria on 9 Feb 2024
Thank you very much for taking the time to tell up about your experience.
6/10 Okay
Ana
23 Jan 2024
Ana
Stayed 1 night in Dec 2023
Response from Maria on 9 Feb 2024
Mange tak for at dele din feedback med os, det sætter vi stor pris på.
6/10 Okay
Maria
Travelled with partner
20 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This property is in the midst of a renovation. Some of the pictures for the property are for the updated rooms. Our reservation was lost and we were then upgraded to an outdated old room for our inconvenience. The carpets were dirty and stained and the bed was extremely uncomfortable
Maria
Stayed 1 night in Dec 2023
Response from Maria on 9 Feb 2024
Thank you very much for taking the time to tell up about your experience.
10/10 Excellent
Martin
8 Jan 2024
Martin
Stayed 1 night in Jan 2024
Response from Maria on 9 Feb 2024
Thank you very much for taking the time to tell up about your experience.
A very good stay. Nothing fancy or spectacular regarding the property. The staff was incredible and the breakfast was perfect for what we were craving.
David
Stayed 1 night in Dec 2023
Response from Maria on 9 Feb 2024
Thank you very much for taking the time to tell up about your experience.
10/10 Excellent
Linda
29 Nov 2023
Liked: Cleanliness, staff & service
The bathtub was to die for....deep, long, clean, and hot water enough to fill it. Heaven.
Linda
Stayed 1 night in Nov 2023
10/10 Excellent
Maria Valentina
28 Nov 2023
Maria Valentina
Stayed 1 night in Nov 2023
Response from Maria on 9 Feb 2024
Thank you very much for taking the time to tell up about your experience.