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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
2515 E Broadway St, Altus, OK

Reviews

5.0
Rating 10 - Excellent. 16 out of 132 reviews" "
Rating 8 - Good. 18 out of 132 reviews" "
Rating 6 - Okay. 23 out of 132 reviews" "
Rating 4 - Poor. 26 out of 132 reviews" "
Rating 2 - Terrible. 49 out of 132 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing my room smelled i never fot a coffee pot 4 out of lights in the room didn't work or didn't have bulbs the table in my seckend room the leg fell off the toilet seat was broken worst stay ever i would give it a 👎👎👎
Stayed 4 nights in Apr 2024

2/10 Terrible

Harold

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
To start with couldn’t find anybody to check us in second main lock on the door would not work third no ice machine. It was broken. It didn’t offer any alternative refrigerator does not work. There are no bedside receptacles for your chargers. The carpet is filthy. Bedsheets were clean. The property looks deserted And the front desk person once he found didn’t offer any solutions for anything
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Disliked: Staff & service, property conditions & facilities
Ended up not staying, front desk could not provide us with a clean room.
Stayed 1 night in Mar 2024

2/10 Terrible

Kate

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was food in the room all over the floor, the sheets were stained, there were dead bugs everywhere, the towels looked like they had been used. This was a terrible hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not included.
Stayed 1 night in Mar 2024

10/10 Excellent

Cadan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place look deserted when we pulled up weeds were grown up everywhere no lights on no cars in the parking lot. No one at the front desk we made a decision to not stay at this location.
Stayed 5 nights in Jun 2023

8/10 Good

Aryen

Liked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Sheryl

Stayed 3 nights in May 2023

6/10 Okay

Tim

Business traveller
Stayed 6 nights in May 2023

2/10 Terrible

Stephen

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was damped of bug spray. Walked in and walked right out went to another hotel could not have my pregnant wife and my two small kids in there for one minute. Didn’t go ask for a refund just took the lost and ran away from there as fast I could
Stayed 2 nights in May 2023

2/10 Terrible

Connie

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The hallways were dark and staircases were dark as well and I had uneasy feeling there so I would not recommend this hotel to anyone. I would recommend them to fix the lights and the smell and to make it to feel safe for all their customers!!!
Stayed 3 nights in Apr 2023

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We left
As soon as we showed up the hole place stunk like cigarettes they didnt have a pool hot tub working, or breakfast. We left.
Stayed 3 nights in Apr 2023

4/10 Poor

Stacy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff was excellent, just didn't want to take BED BUGS!! along the ride. Check in easy, 11pm check out about 3am not even chance of sleep time. Wound down lights off with movement on bed. Rest of time in car 5am
Stayed 1 night in Apr 2023

4/10 Poor

Fabian

Stayed 1 night in Mar 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and great room for the night! Staff was friendly, check-in was a breeze. Bed was very comfortable.
Stayed 1 night in Mar 2023

8/10 Good

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is good for price Big room
Stayed 2 nights in Mar 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was beautiful the room was sweet bed and pillows where so soft i slept so good
Stayed 2 nights in Feb 2023

4/10 Poor

John

Travelled with family
Disliked: Property conditions & facilities
My stay was during the winter. The hotel halls were very cold. The room was very cold. Heater didn't really work very well. Unable to connect to free wifi. No instructions were in the room to do so. Front desk wasn't all that helpful and making it connect.
Stayed 1 night in Feb 2023

8/10 Good

Aryen

Travelled with partner
Liked: Staff & service
Disliked: Amenities
.
Stayed 1 night in Feb 2023

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Coffee pot filthy in one room. Missing in second. Lacking curtains. Advertising indoor heated pool and continental breakfast. There were neither. Disappointed
Stayed 3 nights in Nov 2022

10/10 Excellent

Kearstyn

Stayed 1 night in Oct 2022

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price explains the experience
Front dest argued with me over a smoking reservation when i told them i didnt smoke they where rude about it. Told them i would prefer a non smoking room but if all they had available was smoking i was fine. They huffed and put me in a non smokimg room but acted like it was an inconvenience to them. The hall way smelt of smoke and air freshener to try and mask it. The room wasnt cleanned properly after the last person was there. Found left over food and other items. This place used to be nice but has seriously gone down hill. But for 40 a night you get what you pay for.
Stayed 3 nights in Oct 2022

10/10 Excellent

Sharlene

Stayed 1 night in Sep 2022

2/10 Terrible

Summer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
front desk is mean and rude place is dirty don’t get a receipt or the wifi password and wouldn’t tell me my room number . Don’t stay here or get ripped off
Stayed 1 night in Sep 2022

6/10 Okay

Rigoberto

Stayed 1 night in Sep 2022

8/10 Good

Marguerite

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was great
Stayed 1 night in Jul 2022

2/10 Terrible

Trista, Foster

Business traveller
Disliked: Staff & service
This place is an absolute joke! I booked a room for my son while he was working in Altus in over 100 degree heat. He gets there and they can’t find his reservation. I call Expedia they call the hotel and gets put on hold. My son goes in to the lobby to find out why they put them on hold ( I’m live chatting with them) no one to be found anywhere. He is calling out to them and no one ever comes back to the lobby or answers the phone. Expedia calls another number they found for them to no avail. My son waited for over 2 hours trying to get a room. I finally told him to go get another hotel. And now they won’t refund me my money that I paid Expedia. Absolutely ridiculous. He couldn’t even check in!!! And these managers just don’t care. Apparently they need the 70 bucks more then I do!!! I would not stay here if it was the last place in Altus. The parking lot was all overgrown with grass/weeds. Looks like the type of place you go for a drug deal or pay by the hour.
Stayed 1 night in Jul 2022

2/10 Terrible

MARVIN

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

George

Business traveller
Disliked: Amenities, property conditions & facilities
No breakfast. Coffee pot in room still had coffee in it
Stayed 1 night in Jun 2022

6/10 Okay

Ashlei

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

RANDALL

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Horrid
My key card quit working every single time we left the room. The front desk person looked at my children and me like we were something vile he stepped in and I could not get anyone to the front desk to activate my key in the morning so 20 minutes was spent just trying to get my things back.
Stayed 1 night in May 2022

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled bad and the towels had stains. The toilet paper was out. The overall stay was terrible
Stayed 1 night in Apr 2022

2/10 Terrible

Donald

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The place was run down, dirty and beds not made properly. AC/Heat did not work in room. Room stunk like smoke and it was no smoking. The desk clerk was not even there when we first arrived, when he got there he acted like I was bothering him. Also the pet fee was $25 and I had 3 small dogs and it cost us an additional $75. I was so bad we stayed 3 hours and left because we would not sleep there! You should remove them from you list. I am sure to tell everyone not to go there,
Stayed 1 night in Apr 2022

2/10 Terrible

Nikki

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was kind and that’s about the only good thing about it. Checked in and found the staircase a hallways freezing cold. Hallway and room smelled heavily of cigarette smoke. Then found our the pool and hot tub that were advised as open were closed for “cleaning” since November 2021. When we expressed to the desk that we wished to get a refund and check out they said the owner would only move us to a new room. The new room was half the size of the first and still smelled of cigarette smoke. We had no choice but to stay in our original room. The next morning we went down for the advertised on the go breakfast only to learn they have apparently never served breakfast there. When we returned that night both of our room keys had been deactivated and we had to get both turned back on. The morning we were leaving we found a cockroach on the wall. Very disappointed with this facility and will not stay again. Unfortunately we didn’t have to funds to go find a new place to stay without a refund from them so we were stuck sleeping there.
Stayed 2 nights in Feb 2022

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Belinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not as requested reservation was lost
Stayed 1 night in Jan 2022

10/10 Excellent

Fabian, HOUSTON

Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2021
Response from Brett Putney on 26 May 2021
Thank you for your review :)

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Brett Putney on 26 May 2021
Thank you for your review. We do appreciate it!

2/10 Terrible

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water and reeks of smoke.
The entire place reeks so badly of cigarette smoke that you can taste it as you eat in your room. The hot water was also out during our stay, so we could not shower. They did not offer a discount or reimbursement for the lack of hot water. There was no tip sheet, just the very pilled cotton comforter. We definitely got what we paid for, sadly. Spend an extra $10 and stay somewhere else in Altus. So so so bad.
Stayed 1 night in May 2021
Response from Brett Putney on 26 May 2021
We do apologize about everything that happened during your stay. We did offer a refund to everyone who requested and offered a comp night. I do apologize about your situation, I will notify my staff.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't have high standards. With that said this was unacceptable. The toilet wasn't bolted down; not loose, completely lacking nuts. The shower knob was uncoupled so there was no way to control the water temperature. There were blunt roaches all over the nightstand. When I explained the situation to the employee at the front counter she put me in another room... Which was occupied. When I returned to the front desk another employ wearing pajamas said that there was no one in the registry so I must be lying. I ended up in the original room for another night. This place is somehow more expensive than the other, nicer motels in town. Ridiculous.
Stayed 2 nights in Apr 2021
Response from Brett P. on 14 Apr 2021
We are sorry you didn't have an enjoyable stay at our hotel. We take reports very seriously, and I will be having a meeting with my staff over this review.

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Crack house
It was a crack house. Felt like i was trapped in my room with all the yelling at 3 in the morning. Then, front "maintenance man threats to kick my ass as im leaving at 4 in the morning. Frony desk accuses me of being drunk, and says they dont have a maintenance man, calls cops on me!!!!
Stayed 1 night in Dec 2020

4/10 Poor

Samuel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Brett (Manager) on 14 Jan 2021
Hi Samuel Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

2/10 Terrible

carlos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lood
Blood Dirty
Stayed 3 nights in Sep 2020
Response from RP - Guest Relations Manager on 18 Sept 2020
Hi carlos, Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
Regretful choice.
Unfortunately the room was dated with a dirty carpet and the bed was poorly made. We would not stay there again
Stayed 1 night in Sep 2020
Response from RP - Guest Relations Manager on 9 Sept 2020
Hi Thomas, Thank you for bringing this to our attention and we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. We take reports of poor room conditions very seriously and so we've shared your feedback with our housekeeping team so they can work to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The room we stayed in was filthy look as if someone use the restroom and they didn’t clean the room afterwards. I went to the front desk to talk to the owner or employee he wasn’t helpful at all ask if he had another one available he didn’t even attempt to make our stay better. So he gave us towels and bulbs the room wasn’t already equipped with them. We even ask for something to clean the bathroom with he said he didn’t have anything he had some cleaner on his table we ask to use that he said it wasn’t cleaner he just wasn’t trying he was just trying o get rid of us so he can go back to sleep. We was horrified made my night bad.
Stayed 1 night in Aug 2020
Response from RP - Guest Relations Manager on 6 Sept 2020
Dear Guest, Thank you for taking the time to share your thoughts with us. Problems in cleanliness is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer satisfaction and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.