Indoor pool, seasonal outdoor pool, free pool cabanas, pool umbrellas
Check availability

Reviews of Elegance Resort Hotel Spa Wellness-Aqua

4 out of 5
Elegance Resort Hotel Spa Wellness-Aqua
Tavsanli Beldesi, Topçular Mevkii, Altinova, Yalova

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 45 reviews" "
Rating 8 - Good. 15 out of 45 reviews" "
Rating 6 - Okay. 6 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Francesco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou everythink
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from KENAR. on 1 Mar 2024
Dear AndrewI want you to know that we are sory for the rating you gave

10/10 Excellent

Duygu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I go regularly for business travel. Everything is perfect, thank you very much to the staff
Stayed 1 night in Feb 2024
Response from ... on 1 Mar 2024
thank you

10/10 Excellent

mahsa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was perfect all of the staffs are so helpfull and full of energy. Foods very delicious thanks for house keeping😍
Stayed 1 night in Jan 2024
Response from KENAR. on 1 Mar 2024
thank you

10/10 Excellent

Duygu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect ,
Stayed 1 night in Dec 2023

10/10 Excellent

Duygu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Johne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice trip for me, it's clean and the staff is nice.
Stayed 1 night in Nov 2023
Response from DUYGU on 9 Nov 2023
THANKS FOR YOUR COMMENTS,BEST REGARD S

10/10 Excellent

BERG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Nov 2023
Response from İLHAN AYDEMİR on 8 Nov 2023
hi,Thank you for choosing us ,best regards

4/10 Poor

mohammad, Riyadh

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The reception lady was very polite and helpful but the room was very old , distroyed, and no hot water..
Stayed 1 night in May 2022
Response from DUYGU on 13 May 2022
We are sorry to experience such a setback, on which dates did you stay, I wish you would have informed the reception, I wonder if we would have changed your room. Sorry again, we are very sorry about this.

8/10 Good

Georgi

Stayed 2 nights in Mar 2022
Response from DUYGU on 26 Mar 2022
TAHANK YOU SO MUCH :)

10/10 Excellent

M Fadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the place
It was amazing But wether was cold and the Aqua was closed
Stayed 2 nights in Sep 2021
Response from Duygu on 16 Sept 2021
Thank you for your comment, we will be happy to see you again among us. Best regards

8/10 Good

Sagvan, Istanbul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming was so good accept the inside pool was better for the kids but the outside pool was too cold
Stayed 2 nights in Aug 2020
Response from Ayşen on 18 Aug 2020
Dear Guest, Thank you so much for your positive feedback and taking time to inform us of your thoughts. We will try our best to improve the other conditions for you to have a better experience next time. Best Regards

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is 2 stats in turms of quality. Can't be rated more. The room condition is bad.
Stayed 1 night in Aug 2019
Response from Aysen Catalkaya on 9 May 2020
Dear Guest, We are sorry to hear that you feel this way. Please kindly let us know how we can improve. Thank you for taking the time , Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Given room which had soaking wet floors. Places our bags on floors unbeknown they were wet. Had evening meal. Returned to room, bags and clothes soaking wet. Travelled for 12hrs already. Had unpacked many things. Very tired. At 22:30 offered other rooms but far too late. Shouldn't have been given these rooms in first place. Reception didn't know floors were wet!!. Too tired to pack and move. 4 star hotel. Terrible service. Obviously refused to pay. Don't go here. Fawlty Towers
Stayed 1 night in Dec 2019
Response from Elegance Resort Hotel on 4 Jan 2020
Dear Guest, We are sorry for the unpleasant experience.We have tried to reach you through your number but was unable to. We would prefer to investigate and offer a solution to our guests under all circumstances but were not given the chance. Please feel free to share details with us through e mail since there does not seem to be any reason for "soaking" wet floors. We appreciate your cooperation on solving the miscommunication on the matter. Best Regards

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, much bigger than any other I have been before. The spa facilities were nice but the gym needs an upgrade. The whole hotel shows its age and needs a renovation however the standards are not very bad, some nice toilet equipment, furniture, carpets and painting would do the job.
Stayed 8 nights in Mar 2019
Response from Elegance Resort Hotel Spa & Wellness-Aqua on 29 Apr 2019
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for business trips
The resort is easy to access from the motorway and has ample parking. It's not quite in the center of town, but has all that you need on site. The staff are extremely friendly and welcoming. The spa facilities are popular with guests and I would imagine that the outside pool and slides will also be well used in the summer months. The restaurant has a varied menu and daily specials. It's a comfortable hotel for business use - but don't forget to request a non-smoking room.
Stayed 2 nights in Feb 2019
Response from Elegance Resort Hotel Spa & Wellness-Aqua on 3 Mar 2019
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

10/10 Excellent

Emma

Very good check in ,comfort room
Stayed 5 nights in Nov 2018
Response from Hotel Managment on 26 Nov 2018
Thank you so much for feedback. We are always waiting. Best Regards Elegance Resort Hotel Spa&Wellness-Aqua

2/10 Terrible

elsh, istanbul

Disliked: Cleanliness, property conditions & facilities, room comfort
far from beach , hotel carpet very dusty and duriy
bath room very old and looks un clean , rooms carpet old and un healty , no pre shpwer before enter swiming pool,
Stayed 2 nights in Aug 2017
Response from Hotel Management on 16 Aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum ve hizmet olarak iyiydi Teşekkürler
Stayed 1 night in Nov 2023
Response from KENAR. on 16 Nov 2023
Dear Mark,For your comment thankyou,Best regards

10/10 Excellent

Eldar

Business traveller
Thankyou elegance hotel everything was perfect
Stayed 1 night in Nov 2023
Response from KENAR. on 16 Nov 2023
Dear Mark,For your comment thankyou,Best regards

10/10 Excellent

atilla

Stayed 1 night in Oct 2022
Response from duygu on 5 Oct 2022
merhabalar ,Memnun kalmış olmanıza çok savındık sizleri tekrardan aramızdan görmekten memnuniyet duyarız .saygılarımla

6/10 Okay

ABDALRHMAN

Stayed 2 nights in May 2022
Response from duygu on 11 May 2022
thanks alot

8/10 Good

kim helge

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
For work this place is excellent if you are working on one of the yards close by. For normal family vacation this is not the hotel you like to book.
Stayed 4 nights in Apr 2022
Response from DUYGU on 5 May 2022
Thanks for your comment. we will be happy to see you again

10/10 Excellent

Reza

Stayed 1 night in Jan 2022
Response from DUYGU on 25 Jan 2022
THANKS FOR THE RATİNG BEST REGARDS

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Smoky hotel
Hotel allows to smoke inside in all areas and that is little bit old fashion style. Walls are so thin that cigarette smoke passes from next door. Not so convenient try to sleep when it feels like someone is smoking in your room. Same applies to restaurant. Had dinner there at first night and couldn't go there again due to heavy cigarette smoke in air. But room was ok and gym well equipped for a hotel gym. Sometimes sheets were at the end of their lifetime and big holes in fabric. Doesn't affect to usage but doesn't give good impress neither.
Stayed 20 nights in Dec 2021
Response from DUYGU on 11 Jan 2022
I'm sorry something like this happened ; best regards

10/10 Excellent

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from DUYGU on 17 Nov 2021
thank you best regards

10/10 Excellent

Arafato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimmer waren sehr geräumig Personal Sehr hilfsbereit und freundlich Spa Wellness Bereich sauber und bietet viele Möglichkeiten zum Entspannen
Stayed 3 nights in Aug 2021
Response from DUYGU on 18 Sept 2021
Hİ; for your comment thakyou; we will be happy to see you again with us Best regards .

8/10 Good

W

Stayed 4 nights in Aug 2021

8/10 Good

Hülya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Duygu on 16 Sept 2021
Sevgili hülya hanım ; Vakit ayırıp puanlama yaptıgınız için teşekkür ler . Tekrar aramızda görmekten mutluluk duyarız .

6/10 Okay

Kevser

Travelled with family
Liked: Cleanliness
Sadece kahvaltı olarak konaklanıyor ve buna göre pahalı bir oteldi.
Stayed 2 nights in Jul 2021
Response from Duygu on 16 Sept 2021
Sevgili Kevser hanım ; Aslında sadece kahvaltı olarak hizmet vermediğimizi 24 saat restauranttımız faliyette olduğunu belirtmek isterim lezzetli yemeklerimizin tadına bakmanız için tekrar aramızda görmek isteriz sizleri Saygılarımla

8/10 Good

Joan Rafel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 12 nights in Jun 2021

2/10 Terrible

Tomasz

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Ayşen on 8 Apr 2021
Dear Guest, We are sorry to hear that you feel this way. Please kindly let us know how we can improve. Thank you for taking the time , Best Regards

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2021
Response from Ayşen Çatalkaya on 7 Apr 2021
Dear Guest, Thank you for the great feedback! Always happy to host you. Best Regards

6/10 Okay

Ronny

Business traveller
Liked: Cleanliness, staff & service, room comfort
Close to the shipyards
This hotel is perfect if you visiting the shipyards nearby, they offer free transportarin both in the morning and afternoon back and forthe hotel/shipyard. The hotel is kind of 80’s style, but service is ok. Both breakfast and the menu in the restaurant is ok. Internett speed varying alot and dont Expect to much speed.
Stayed 1 night in Feb 2021
Response from Ayşen Çatalkaya on 9 Feb 2021
Dear Guest, Thank you for your feedback. It is much valuable for us to improve our services. Kind Regards

8/10 Good

Ronny

Business traveller
Liked: Cleanliness, staff & service, room comfort
Close to shipyards but needs renovation
80's style hotel that shows sign of not being renovated the last 10 years. But overall the hotel is OK, restaurant has OK food and prices. Resturant guest can smoke inside, and for a non smoker like me it dont feel comfortable when there is smoking on the table next to while am enjoying dinner. Very close to the ship yards, but there is not else to do after work than to stay at the hotel. Will i stay again in the future? Yes maybe
Stayed 3 nights in Jan 2021
Response from Ayşen Çatalkaya on 5 Feb 2021
Dear Guest, Thank you for sparing time to leave a feedback. Your comments and complaints were submitted to our management and we will work on the necessarry improvements to make your and all our guests' stay more comfortable. Hope to host you again Kind regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Interior worn down and stained sheets. Overall could use an upgrade. Price is too high for what you get in return. Positive note is the staff.
Stayed 1 night in Aug 2020
Response from Ayşen Çatalkaya on 1 Sept 2020
Dear Guest, Thank you for taking time to evaluate our services. We are sorry to hear that your experience with us was not a pleasant one . We have plans for renewal at most areas during winter season. Also thank you for your positive feedback on our staff members. We hope to see you again for an improved experience. Best Regards

6/10 Okay

Verified traveller

Stayed 4 nights in Aug 2019

8/10 Good

djaz, MULHOUSE

Liked: Staff & service, property conditions & facilities, room comfort
Hôtel magnifique pour un séjour repos
Hôtel parfait pour un séjour reposant le personnel est toujours a l'écoute dommage que tout le personnel ne parle pas correctement anglais ou Français, mais ils font tout pour satisfaire leurs clients. Toboggan, piscine extérieur et piscine intérieur magnifique. Seul le Spa/ jacuzzi a besoin d'une sérieuse rénovation car certain carrelages sont cassé et tranchant, à ne pas utilisé. tout le reste est super.
Stayed 3 nights in Jul 2018
Response from Hotel Management on 18 Aug 2018
Hello; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Mitt opphold denne gangen var bare over natten, men har brukt dette hotellet i forbindelse med jobbreiser i 6 år. Betjeningen er grei å ha med å gjøre, Rommene er rene og grei, men trenger etter hvert litt oppussing
Stayed 1 night in Jul 2018
Response from Hotel Management on 18 Aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Hotel closest to the shipyards
The biggest advantage with this hotel is the close location to the yards. There is free transportation every morning, and some yards are even within walking distance (2km). There is no entertainment around the hotel. There is a restaurant at the top floor, an indoor and an outdoor pool and a spa (not tried). From Ataturk it is easiest to take the boat from Yenikapi to Yalova and taxi from Yalova. From Sabiha it is possible to take a taxi directly.
Stayed 8 nights in Jun 2018
Response from Hotel Management on 20 Jun 2018
Thank you so much for feedback. We are always waiting.

8/10 Good

Sindre

Liked: Cleanliness, staff & service, room comfort
Ikke et spennende område men helt greit siden hotelle ordnet transport til mine erender som da var i nærheten. Veldig hyggelige betjeninger på hotellet. men det er litt som å gå in i en tidskapsel fra 1960.
Response from Hotel Management on 18 Aug 2018
Dear Guest; First of all, we would like to thank you for choosing us. As we were happy for your positive opinions, your other views were forwarded to the relevant departments. Best Regards Elegance Resort Hotel Spa & Wellness-Aqua

6/10 Okay

Palle Lind

Liked: Cleanliness, staff & service, room comfort
Good hotel when you are working at any of the shipyards close around.
Response from Elegance Resort Hotel Spa&Wellness Aqua on 4 Sept 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards Elegance Resort Hotel Spa&Wellness Aqua

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Elegance Resort Hotel Spa&Wellness Aqua on 4 Sept 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Elegance Resort Hotel Spa&Wellness Aqua on 4 Sept 2018
Dear Guest; First of all, thank you for choosing us. we will be pleased to welcome you again. Best Regards Elegance Resort Hotel Spa&Wellness Aqua