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Reviews of Leonardo Hotel Almere City Center

4 out of 5
Leonardo Hotel Almere City Center
Koetsierbaan 2, Almere

Reviews

8.2

Very good

Rating 10 - Excellent. 215 out of 605 reviews" "
Rating 8 - Good. 265 out of 605 reviews" "
Rating 6 - Okay. 80 out of 605 reviews" "
Rating 4 - Poor. 27 out of 605 reviews" "
Rating 2 - Terrible. 18 out of 605 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, food was great, cheap bike rentals onsite. Friendly staff!!
Stayed 3 nights in Mar 2024
Response from Team Leonardo Hotel Almere City Center on 26 Mar 2024
Dear Taylor,Thank you for your wonderful review! We are delighted to hear that you had an amazing stay at our hotel and enjoyed the great food, affordable bike rentals available onsite, and the friendly staff. We hope to have the pleasure of welcoming you back to Leonardo Hotel Almere City Center in the near future.Warm Regards, Team Leonardo Hotel Almere City Center

6/10 Okay

RAMEZ

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs maintenance and you can hear everything from the room above
Stayed 1 night in Mar 2024
Response from Team Leonardo Hotel Almere City Center on 21 Mar 2024
Dear Ramez,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was affected by maintenance issues and noise disturbances from the room above. Please rest assured that we take your comments seriously and will address these matters promptly to ensure a more comfortable stay for our guests in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We sincerely hope that you will give us another opportunity to exceed your expectations on your next visit. We look forward to the possibility of welcoming you back soon!Warm regards,Team Leonardo Hotel Almere City Center

10/10 Excellent

rebecca

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Stay was okay, breakfast was okay but water was turned off for the whole hotel without notifying their guest and i was in the shower washing at this time. So, not a good experience for me.
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerald R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Melanie Front Office Shiftleader on 21 Oct 2023
Beste Michael,Bedankt voor deze mooie review na aanleiding van uw verblijf in ons hotel. Wij zij blij om te lezen dat u een fijn verblijf heeft gehad en wij kijken ernaar uit u snel weer te mogen verwelkomen!Met vriendelijke groet,MelanieShiftleader Front Office Leonardo Hotel Almere City Center

6/10 Okay

Shivaprasad

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Felt like sleeping inside an Owen
The room was so hot and the A/C doesn't work. We couldn't sleep for the first three nights despite an additional fan. They changed it room for the last two nights.
Stayed 5 nights in Sep 2023
Response from Melanie Shiftleader Front Office on 26 Sept 2023
Dear Shivaprasad,First of all, thank you for staying with us and for taking the time to share your experience. We are sorry to hear you were not able to fully enjoy your stay with us because of the technical defects in your room. Please notice that we do take your feedback serious and try to improve. I really hope that you were able to enjoy the rest of your stay in the new room you moved to for the last two nights. I would like to let you know that we do not have an airconditioning system in the room, we work with a Climate Control system which works a bit different. We also shared your review with our staff in order to mention your concerns and to improve constantly.We hope we may welcome you again!Warm regards,Melanie Shiftleader Front Office Leonardo Hotel Almere City Center

2/10 Terrible

rashid

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No AC , the temperature was reaching 27 out side and the room was very hot ! i had bad experience .
Stayed 2 nights in Sep 2023

8/10 Good

Akeil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Aug 2023

10/10 Excellent

luis

Stayed 2 nights in Aug 2023

2/10 Terrible

Rockefeller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nadine Dijkman on 27 Jul 2023
Dear Ms. Janice,Thank you for taking the time to write this positive review!We are happy to see that you enjoyed your stay at our hotel. We hope to welcome you back again soon so that we can give you another 10/10 experience.Warm regards,Nadine

4/10 Poor

Meaghan Satellite

Stayed 7 nights in Jul 2023

2/10 Terrible

ashu

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was excellenft. Property was terrible
Stayed 2 nights in Jun 2023

6/10 Okay

Pernille

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Selvom jeg havde forudbetalt trak hotellet alligevel for 2 nætter. Jeg skulle selv gøre dem opmærksomme på der. Tomme shampoo bøtte og en badeværelsesdør der ikke kunne lukke. Og ikke verdens mest spændende morgenmad.
Stayed 3 nights in Apr 2023

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the value, a little far from the city but otherwise very nice
Stayed 3 nights in Mar 2023
Response from Nadine Dijkman on 4 Apr 2023
Dear Robin,Thank you so much for taking a moment to write this review. We are very happy to read that you had a greatstay in our hotel.Thank you as well for bringing the long distance to our attention. We hope to welcome you again soon.Kind regards,Nadine Dijkman Front office Supervisor

10/10 Excellent

martin, warwick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotl was simple, clean, and very comfortable.
Stayed 1 night in Mar 2023
Response from Nadine Dijkman on 4 Apr 2023
Dear Martin,Thank you for taking the time to write these kind words about our hotel. We are glad that you thought the hotel was comfortable. We hope to welcome you back again soon so that we can give you another amazing experience. Kind regards,Nadine DijkmanFront office Supervisor

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Unfortunately the heating in my room was broken but they were very accommodating and offered lots of options. Nice atmosphere. Unfussy. Breakfast was not very good for vegans but plenty of food options nearby.
Stayed 2 nights in Oct 2022
Response from Melanie on 16 Nov 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Melanie

6/10 Okay

Jessica

Stayed 3 nights in Sep 2022
Response from Melanie on 16 Nov 2022
Dear Jessica,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Melanie

10/10 Excellent

Michael D.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bier Fabrik restaurant was very convenient, especially on rainy days. They had several enjoyable menu options. We're not beer drinkers so, recommend the cider. Leonardo was a great location for visiting Floriade and exploring Almere. The staff were attentive, helpful with some special requests, informative, & friendly.
Stayed 6 nights in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The room is dark and Ac is not working. Parking was very confusing, the front desk gave wrong information. Website said it is $10 a day but there is no in and out privilege. Every time you drive out it cost $10 if front desk validate your ticket.
Stayed 3 nights in Sep 2022

8/10 Good

steven

Stayed 2 nights in Aug 2022

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
Ideally situated a short walk from the train station and boat to Floriade the main reason for our visit.
Stayed 4 nights in Jul 2022

10/10 Excellent

Qasim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

4/10 Poor

Pauli

Stayed 1 night in May 2022

8/10 Good

Bill

Liked: Cleanliness, staff & service, room comfort
Maintenance an issue
The room had issues. Towel rack in the shower was not properly attached to the wall & removal of a towel caused it to fall...which in turn caused an injury. One power point in the room did not work. Reading light existed on only one side of the bed & room lights could be turned off only from one side of the bed. Servicing replaced towels unnecessarily. Staff friendly & helpful. Meals in associated restaurant were excellent.
Stayed 3 nights in May 2022

2/10 Terrible

Pauli

Stayed 1 night in May 2022

6/10 Okay

Barbara

Travelled with group
Had Chef’s special - beef burger and chips. Beef burger was really very poor and chips were warm not hot. My bedroom had 2 holes in the flooring boards which laddered my tights. Needed mending. No sitting area. Just 2 seats in reception.. Wouldn’t stay again.
Stayed 2 nights in Apr 2022

6/10 Okay

Arne

Travelled with family
Disliked: Room comfort
Stayed 3 nights in Sep 2021
Response from Bas van Zanten on 28 Sept 2021
Dear Arne, Thank you for your recent stay and the review! We hope to welcome you again soon to prove that we are more than a 6/10! :) Best regards, Bas van Zanten Front Office Manager

6/10 Okay

Wendoes, London

Travelled with family
Disliked: Property conditions & facilities
The room was okay but the sink kept blocking told the receptionist she asked if they can change my room I did not wanted to charge room because I only has 2 night left there apart from that it’s a nice hotel staffs are very nice
Stayed 1 night in Aug 2020
Response from Sharella on 8 Sept 2020
Dear Wendoes, Thank you for taking the time to write us a review. We appreciate your feedback. Kind regards, Sharella Front office Manager

8/10 Good

James, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in great location near to shops, restaurants and transportation
Stayed 2 nights in Mar 2020
Response from Sahrella on 21 Apr 2020
Dear James, Thank you for this great review! It is good to hear that you have enjoyed your stay with us. We would love to welcome you again soon! Stay safe! Kind regards, Sharella Front office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Sharella on 5 Feb 2020
Dear Sir/Madam, Thank you for the high score! It is good to hear that you have enjoyed your stay with us! We would love to welcome you again soon! Kind regards, Sharella Front office Manager

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a good location. Parking is payable seperately but very conveniently located under the hotel. 9Euro per day which was fine for us as we were only there 1 nignt.
Stayed 1 night in Jan 2020
Response from Sharella on 4 Jan 2020
Dear Keith, Thank you for your review! We appreciate that you took the time to let us know about your stay. It is good to hear that you have enjoyed your stay with us. We would love to welcome you again soon! Kind regards, Sharella Front office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool bar and hang out, though it was closed on my visit for Christmas. Bathroom was clean, bed was comfy, room was warm.
Stayed 2 nights in Dec 2019
Response from Sharella on 4 Jan 2020
Dear Anonymous, Thank you for your review! It is good to hear that you enjoyed your stay, and our Bierfabriek! We hope to see you again soon! Kind regards, Sharella Front office Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
House keeping 'missed' our room twice in a week......
Stayed 6 nights in Dec 2019
Response from Sharella on 26 Dec 2019
Dear Sir/Madam, Thank you for your review. It is sad to hear that you did not like your stay that much. Our sincere apologies that our housekeeping did not clean your room twice. We will discuss this with the housekeeping manager. Kind regards, Sharella Front office Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
We had an amazing stay here. Good prices and the room was just what we needed. Really good location near restaurants and within a few minutes walking to the city center.
Stayed 2 nights in Dec 2019
Response from Sharella on 16 Dec 2019
Dear Marcus, Thank you for this great review! It is good to hear that you had such a great time in our hotel and city! We would love to see you again soon. Kind regards, Sharella Front office Manager

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great well-placed hotel
The hotel is nicely situated in the centre of Almere Centrum, near the lake. The room was a nice size, and very quiet - we hardly heard any of the other guests. We would definitely stay there again.
Stayed 2 nights in Nov 2019
Response from Sharella on 2 Dec 2019
Dear Martyn, Thank you for your review We appreciate that you took the time to let us know about your stay. It is good to hear that you had such a great stay! We would love to welcome you again soon! Kind regards, Sharella Front office Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Unclean, unsanitary stay.
The hotel seems very nice on appearance. However, once I had entered my room, it quickly became evident that cleaning is not one of the services this hotel has a focus on. The floor was dirty: sand and dust everywhere. Even worse was that the cleaning had not taken away the trash from the previous visitors. This became apparent because they did not leave their trash in the bin, but in a paper bag that was left on a chair. Paper bag and trash were still in the room when I got there. The bathroom was having some pest issues, with an apparent invasion of silverfish. Would not recommend this hotel.
Stayed 1 night in Nov 2019
Response from Sharella on 2 Dec 2019
Dear Anonymous, Thank you for your review. It is sad to hear that you had so many problems during your stay. We will discuss these problems with our housekeeping department. I hope our colleagues helped you good through these situations. Our apologies for the inconvenience. We would like to get in contact with you about this situation. Could you send us an e-mail so that we can discuss this? Kind regards, Sharella Front office Manager

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#IllBeBack
Hotel is full of little quips that make you giggle from the moment you walk in. Staff are friendly and helpful and the view ... god the view. Beat hotel I’ve stayed at in The Netherlands so far! Will be back for sure!
The bet
The view
Stayed 1 night in Oct 2019
Response from Sharella on 6 Nov 2019
Dear Dan, Thank you for this great review! We appreciate that you took the time to let us know about your stay! It is good to hear that you had such a great stay! We would love to see you again soon! Kind regards, Sharella Front office Manager

8/10 Good

Mamun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good ok. Should add some refreshment and loti
Modern but too hostel type, no side table, little bit conjusted,
Stayed 2 nights in Oct 2019
Response from Sharella1 on 27 Oct 2019
Dear Sir/Madam, Thank you for your review. We appreciate that you took the time to let us know about your stay. We will take your opinion with us to our next meeting. Kind regards, Sharella Front office Manager

10/10 Excellent

Niomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s located in very good place with everything you need is just around you .
Stayed 2 nights in Sep 2019
Response from Sharella on 9 Oct 2019
Dear Niomi, Thank you for this high score! We aprreciate that you took the time to let us know about your stay. We hope to see you again soon! Kind regards, Sharella Front office manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need is there. Good hotel in a boring city.
Stayed 2 nights in Sep 2019
Response from Sharella on 9 Oct 2019
Dear Anonymous, Thank you for your review. It is sad to hear that you did not like the city that much. We hope you enjoyed the hotel enough to come back one day! Kind regards, Sharella Front office manager

8/10 Good

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Sharella on 26 Sept 2019
Dear Anonymous, Thank you for your high score! We appreciate that you took the time to let us know about your stay. We hope to see you again soon! Kind regards, Sharella Front office manager

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sharella on 9 Sept 2019
Dear Anonymous, Thank you for your review. We hope to see you again soon in our hotel! Kind regards, Sharella Front office manager

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sharella on 10 Aug 2019
Dear Sandra, Thank you for the high score! We hope that we can welcome you again soon! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Sharella on 22 Jul 2019
Thank you very much!

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from sharella on 19 Jul 2019
Thank you very much!

6/10 Okay

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesom hotel and Staff . AC drop hotel to 3 stars
It's a beautiful hotel and nice service. After reading few reviews, I decided to go with Apollo even though alot of people complain about there a/c I kind of figure it would had been fix by now. I would have given this place 5 stars if there a/c was worth a dam... it super hot and ac barely blows.... other have complain about this and I can see 6 month to ur later still no fix. Area is beautiful and shopping center is steps away from hotel. Staff was awesome. But won't stay again unless they fix AC situation
Stayed 3 nights in Jun 2019
Response from Sharella on 14 Jul 2019
Dear Joel, Thank you for your review. We actually do not have air conditioning, which we have adjusted on our website as well. The system is called climate control. This system is depending on the weather and temperature outside. We are well aware that the system was unclear in the past, therefore we have ordered small manuals which we have placed in every room. My apologies that this was not according to your expectations. Thank you for your feedback. Kind regards, Sharella

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good location, nice property would stay again
Stayed 1 night in Jun 2019
Response from Sharella on 1 Jul 2019
Dear Albert, Thank you so much! We are looking forward to welcome you again! Kind regards, Sharella