Comfort Studio Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk
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Reviews of Ambassador Hotel Almaty

4 out of 5
Ambassador Hotel Almaty
121 Zheltoksan Street, Almaty

Reviews

7.8

Good

Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 5 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

In heng

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019
Response from arman on 4 Sept 2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
The service was good. People spoke some English. Good breakfast. Bathroom could use some upgrade.
Stayed 2 nights in Jul 2018
Response from Administration on 7 Aug 2018
Thank you for fairly feedback, we will work on it and prove your expectation.

2/10 Terrible

TheFunk, Las Vegas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, frustrating, uncomfortable stay. Room was stained and beat up. AC was not cold and when I called maintenance they came up and did not fix it. I spent a miserable night on the hard mattress in the hottest room ever and then found the seal had already been broken on the complimentary bottle of water! The next morning, I woke to the sound of a jackhammer outside my door as workmen were remodeling the room across the hall. Then I was treated to a flavorless, cold, nasty breakfast, and had to tell five staff members to call me a taxi before anyone actually did... honestly, the only nice thing about this place was the water pressure, which I must admit was really en pointe.
Stayed 1 night in Jul 2018
Response from Administration on 2 Aug 2018
Good Day Dear Guest thank you for honest feedback we apologize for not meeting your expectation. we do renovation at our property and hopefully we update all rooms. we understand situation and condition in the rooms, so price is low for fairly guest satisfaction. Breakfast we checking every single morning, your complaint we sent to restaurant administrator. thank you and hope see you again to feel the difference.

8/10 Good

Kazu, 兵庫

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
普通のホテル 早朝に到着したので荷物を預けて観光した 早めにチェックインさせてくれた。スタッフは親切だった。
Stayed 3 nights in Aug 2019
Response from Arman on 4 Sept 2019
Thank you

8/10 Good

Agnes, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is helpful and cheerful. Number of them can speak simple English and help me a lot.
Stayed 3 nights in Jul 2019
Response from Armand on 29 Jul 2019
Dear guest thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オススメ！
ど真ん中！立地最高！まわりにカフェ、レストラン、スーパーマーケット、両替所たくさんあります。Wi-fiもバッチリ。部屋も広い。スタッフにいろいろ尋ねたが、親切に教えてくれた。
Stayed 3 nights in Jun 2019
Response from Arman on 10 Jul 2019
Thank you love to see you again

8/10 Good

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zentral gelegen. Mit gutem Service .
Service ist sehr aufmerksam.Nah zum Zentrum. Gute Frühstück, nur wenig Abwechslung.Zu wenig Früchte.
Stayed 3 nights in Aug 2018
Response from Administration on 15 Aug 2018
Thank you very much!

10/10 Excellent

B. Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Самый идеальный отель
Номера ремонтируют. Очень все уютно. Приветливый персонал, особенно хочу специально благодарить фронт офис менеджера Руслан. Во всем помогает и заботится. В отеле самое хорошее что ресторан работает круглосуточно и тем не менее турецкая богатая кухня. Отель расположен в самом центре города. Цена и качество совпадает. Всегда буду в отеле проживать. Спасибо
Stayed 1 night in Aug 2018
Response from Administration on 15 Aug 2018
Спасибо вам огромное мы рады получать хороший отзыв от наших гостей особенно отзыв о наших сотрудниках. Руслан профессионал своего дела, мы рады что такие сотрудники в нашей дружной команде. Всего вам доброго!