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Reviews of GrandStay Hotel & Suites Algona IA

2 out of 5
GrandStay Hotel & Suites Algona IA
840 Highway 18 West, Algona, IA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 22 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property!! The rooms are so nice and clean!!
Stayed 1 night in May 2024

10/10 Excellent

Tootie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular place to stay!!! Highly recommend!!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Thank you for your feedback and we look forward to your stay.

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here a couple of times. Great option for Algona!
Stayed 2 nights in Mar 2024
Response from General Manager on 13 May 2024
Thank you for your feedback we look forward to seeing you again soon.

4/10 Poor

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was $20 higher than other customers that stayed at the same motel
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Thank you for your feedback on your stay.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing & friendly staff. The room was clean.
Stayed 4 nights in May 2024
Response from General Manager on 6 May 2024
We are glad you enjoyed your stay. Thank you for leaving us a review and look forward to seeing you again.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all polite and friendly. we love how the place is really clean everything looks new. the bed and pillows are very soft and comfortable. definitely will stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 3 May 2024
We are happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! It's a new building and very nicely done and maintained. Room is really nice and clean and comfy. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for leaving us a review. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new, so everything was very clean, rooms were nice and bathroom had a large vanity which is great. People working there were all very friendly.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for leaving us feedback on your stay. We look forward to seeing you again.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel Very comfortable
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Zach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Thank you. We look forward to seeing you again.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel; efficient, friendly and professional staff.
Stayed 1 night in Apr 2024
Response from General Manager on 11 Apr 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New property. It's the best in Algona area.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for rating your stay with us. We look forward to seeing you again.

4/10 Poor

Jeanne

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for leaving us a review of your recent stay.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for leaving a review. We look forward to seeing you again.

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very new and I liked the ammentities on the room of full fridge, stove and dishwasher. I was disappointed that we made a trip to see friends and swim with the kids and were told after being here for 5 hours that guests weren’t allowed in the pool. We were told it is a company policy. Dumb! If I would have known it when I booked I would have booked down the road!!! Also the signage didn’t even match one said age of 12 and other said 14. I could see if they would have been busy and it would have been a weekend but it was a Thursday night.
Response from General Manager on 4 Apr 2024
Thank you for taking the time to leave us a review. The extended stay rooms with the full fridge, stove, and dishwasher are a great room option for guest. I do apologize for the disappointment with our policies. They are posted and in place at all times for liability and safety reasons. We are aware of the age discrepancy and are waiting for new signs. At our hotel, we want all our registered guest to be able to enjoy the great amenities that we have to offer when they stay with us. Thank you for sharing. We hope to have the opportunity for you and your friends/family to stay with us in the future.

10/10 Excellent

Lori, St. Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property as of 1/24. We booked the king suite with a kitchen, roomy, nicely furnished and huge bathroom. Only problem was water pressure in the shower—lacking at best. Staff was going to investigate why since this was unusual
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Thank you for taking the time to leave feedback on your stay. We are glad to hear that you enjoyed your stay. And appreciate you letting us know about the water pressure so we can look into this and get it resolved.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent. Very clean. Good breakfast. Would recommend!
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for taking the time to leave us feedback on your stay. We look forward to your next visit.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Thank you for staying with us. Looking forward to seeing you again.

8/10 Good

conor

Stayed 1 night in Jan 2024
Response from General Manager on 29 Feb 2024
We apologize for the trouble getting checked in. We look forward to seeing you again and providing you with a smoother check in experience.