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Reviews of The Magnolia Hotel

4 out of 5
The Magnolia Hotel
Estrada da Quinta do Lago, Loulé

Reviews

9.0

Wonderful

Rating 10 - Excellent. 61 out of 109 reviews" "
Rating 8 - Good. 39 out of 109 reviews" "
Rating 6 - Okay. 5 out of 109 reviews" "
Rating 4 - Poor. 1 out of 109 reviews" "
Rating 2 - Terrible. 3 out of 109 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Stayed 3 nights in Jan 2024
Response from Ricardo Matos on 27 Jan 2024
Dear Benjamin,We are very pleased to understand you have enjoyed your overall stay at our hotel and surely hope to see you again soon. Best wishes, Ricardo

8/10 Good

Anuja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very hospitable !
Stayed 1 night in Dec 2023
Response from Ricardo Matos on 25 Dec 2023
Dear Anuja,Thank you very much for sharing your satisfaction with your stay at The Magnolia and for your lovely comments. We surely hope to see you again in the future.Kind Regards,Ricardo Matos

10/10 Excellent

Paul

Stayed 1 night in Nov 2023
Response from Ricardo Matos on 9 Nov 2023
Dear Paul,Thank you very much for sharing your satisfaction with your stay with us. We surely hope to welcome you back soon!Kind regards,Ricardo

10/10 Excellent

Matthew

Stayed 4 nights in Oct 2023
Response from Ricardo Matos on 1 Nov 2023
Dear Matthew,Thank you very much for taking the time to leave your lovely review on our hotel! We certainly hope to see you back soon.Best wishes, Ricardo

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, staff deliver exceptional service, Raphael was a stand out. Facilities are good and food above average.
Stayed 4 nights in Oct 2023
Response from Ricardo Matos on 17 Oct 2023
Dear Elizabeth,Thank you very much for sharing your satisfaction on your stay and for your lovely comments on our staff, particularly Rafa, also for highlighting our food and facilities. We confirm that we make sure to share your comments with our teams. We surely hope to see you back soon!Kind Regards,Ricardo Matos

10/10 Excellent

Virithi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ricardo Matos on 17 Oct 2023
Dear Virithi, We are very pleased to understand you have enjoyed your stay with us and surely hope to see you again soon. Best wishes, Ricardo Matos

10/10 Excellent

Chris

Stayed 2 nights in Sep 2023
Response from Ricardo Matos on 17 Oct 2023
Dear Chris, We are very pleased to understand you have enjoyed our hotel and surely hope to see you again soon. Best wishes, Ricardo Matos

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service and relaxed environment. Breakfast very good and very good communal areas - pool, bar etc
Stayed 4 nights in Sep 2023
Response from Ricardo Matos on 27 Sept 2023
Dear Will,Thank you very much for your lovely feedback and comments regarding the service, environment and breakfast. We will make sure to share those with the team.Looking forward to welcoming you back!Kind Regards,Ricardo

10/10 Excellent

Laura

Stayed 6 nights in Aug 2023
Response from Ricardo Matos on 12 Sept 2023
Dear Laura, Thank you very much for taking the time to leave your lovely review on our hotel. We certainly hope to see you back soon.Best wishes, Ricardo Matos

2/10 Terrible

JAVIER

Stayed 1 night in Aug 2023
Response from Ricardo Matos on 16 Aug 2023
Dear Javier,Thank you very much for giving a pontuation on your recent stay. Your opinion is important for us to be able to improve our services and facilities hence why we kindly ask if you could share some details on what didnt go so well on your one night stay with us. Looking forward to hearing from you.Kind Regards,Ricardo Matos

10/10 Excellent

Joey

Stayed 1 night in Jul 2023
Response from Andrea on 24 Jul 2023
Dear Joey, Thank you ever so much for your excellent feedback. We are truly happy that we met all your expectations and you had a 10/10 experience with us. Hoping to welcome you soon. Best, AndreaRevenue Manager

10/10 Excellent

Didar

Stayed 3 nights in Jul 2023
Response from Ricardo Matos on 9 Aug 2023
Dear Didar,Thank you very much for sharing your satisfaction on your stay with us. Hope to see you back soon.Best regards,Ricardo

10/10 Excellent

Han

Liked: Property conditions & facilities
A lovely short break stay
Stayed 3 nights in Jul 2023
Response from Andrea on 24 Jul 2023
Dear Han, We are delighted you thoroughly enjoyed your stayWe look forward to welcoming you again, in the future. Best, AndreaRevenue Manager

10/10 Excellent

Pawan Prit kaur

Stayed 3 nights in Jul 2023
Response from Ricardo Matos on 9 Aug 2023
Dear Pawan,Thank you very much for sharing your satisfaction on your stay with us. We surely hope to welcome you back in the future.Kind Regards,Ricardo Matos

10/10 Excellent

Nadira Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 6 nights in Jun 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Nadira,Thank you very much for sharing your satisfaction with your recent stay with us. Surely hoping to welcome you back soon.Kind Regards

10/10 Excellent

Glenn

Stayed 3 nights in Jun 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Glenn, Thank you very much for sharing your satisfaction with your recent stay with us. Surely hoping to welcome you back soon.Kind Regards

10/10 Excellent

Angela Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful wonderful hotel! The staff go over and above in making your stay enjoyable. Nothing was to much trouble ! We will be back !
Stayed 5 nights in Jun 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Angela,Greetings from The Magnolia. Thank you very much for taking the time to provide your feedback on your recent stay with us. We ensure to share your kind words with our team members.Surely hope to see you again soon. Kind Regards, Ricardo

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for QDL
Good option in Quinta do Lago. No frills laid back spot, good breakfast, friendly and professional staff.
Stayed 4 nights in May 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Peter,Greetings from The Magnolia. Thank you very much for taking the time to provide your feedback on your recent stay with us. We ensure to share your kind words with our team members.Surely hoping to welcome you again soon. Kind Regards, Ricardo

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Alan,Greetings from The Magnolia. Thank you very much for taking the time to provide your grade on your recent stay with us.Surely hope to see you again soon. Kind Regards,

10/10 Excellent

terence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like I was in South Beach Miami
Stayed 2 nights in Apr 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Terence,Greetings from The Magnolia. Thank you very much for taking the time to provide your satisfaction on your recent stay with us.Surely hope to see you again soon.Kind Regards,Ricardo

10/10 Excellent

John

Stayed 3 nights in Apr 2023

10/10 Excellent

Simon, Aberystwyth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Magnolia is a great small hotel near to some of the best golf courses, sporting facilities and beaches in the Algarve. Only 20 minutes from the airport, it's the perfect short break destination. The staff are friendly and the facilities good, the cottages are excellent. Well worth a visit.
Stayed 7 nights in Apr 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Simon,Greetings from The Magnolia. Thank you very much for taking the time to provide your satisfaction on your recent stay with us. we will make sure to share your lovely comments with our team members.Surely hope to see you again soon.Kind Regards,Ricardo

10/10 Excellent

Nick

Stayed 5 nights in Apr 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Nick, Thank you very much for taking the time to provide your satisfaction on your recent stay with us.Surely hope to see you again soon.Kind Regards,Ricardo

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Rebecca, Thank you very much for taking the time to provide your satisfaction on your recent stay with us.Surely hope to see you again soon.Kind Regards,Ricardo

10/10 Excellent

Annika

Stayed 1 night in Feb 2023
Response from Ricardo Matos on 5 Jul 2023
Dear Annika,Thank you very much for taking the time to provide your satisfaction on your recent stay with us.Surely hope to see you again soon.Kind Regards,Ricardo

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist and staff are all very polite and very helpful. Lovely hotel convenient to Quinta shopping and bars etc. Looking forward to returning soon .
Stayed 1 night in Jun 2022

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Magnolia are extremely helpful and the rooms and facilities are excellent. Lovely Hotel.
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service
Poor management
Stayed 2 nights in Jul 2021
Response from Mark - General Manager on 14 Jul 2021
Hello, I am very sorry to see that you were not clearly happy with the decision the Reservations department made regarding your non refundable booking you had to cancel. Unfortunately due to the fact you booked a non refundable rate we were not able to help you. We do always have several options available for our guests to choose from which do give you the flexibility if your plans change.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe hotel. In a nice area room Was average.
Stayed 1 night in Sep 2020
Response from Tiago, Front Office Manager on 24 Sept 2020
Thank you for taking the time to leave your feedback. it's a pleasure to know that you appreciate all our facilities. thank you. Sincerely Tiago ( Front -Office Manager)

10/10 Excellent

Verified traveller

Stayed 10 nights in Aug 2020
Response from Tiago ( Front -Office Manager ) on 16 Sept 2020
Thank you for taking the time to leave your feedback.

8/10 Good

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Tiago, Front Office Manager on 12 Aug 2020
Dear Diana thank you so much for taking the time to rate your experience with us! We look forward to welcoming you back soon.

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
The reviews for this hotel must be fake. It’s on a narrow plot of land, everything is cramped and cheap. Whatever you do - DO NOT STAY HERE. I’ve spent over 3 years living in hotels around the world and this memorable for being the worst - don’t be fooled by very clever marketing. Management are sharks. Sleep in your car or on the beach - better than paying money for this place.
Stayed 3 nights in Feb 2020
Response from Tiago, Front Office Manager on 24 Sept 2020
Dear Stuart; Thank you for your feedback. First of all, we sincerely apologize, it was a pity that we did not exceed your expectations as our client. Our unit is divided into 3 distinct locations in a fantastic area next to the Ria Formosa, which brings us great qualities as a place to relax, and this was the best way to create a homogeneous space between the nearest cities and the coastline. we hope to have the opportunity to welcome you again to our Hotel. Thank you. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2020
Response from General Manager on 27 Jan 2020
Thank you for your stay and rating

8/10 Good

graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from General Manager on 27 Jan 2020
Thank you Graeme for your stay and rating.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay for a few days. Close to all the amenities Pleasant staff and we enjoyed our stay.
Stayed 2 nights in Dec 2019
Response from General Manager on 8 Jan 2020
Hello, Thank you for your recent stay and review. I am delighted to read that you enjoyed your stay with us and the team took care of you. We look forward to welcoming you back to the hotel and Quinta do Lago soon. Best, Mark General Manager

10/10 Excellent

God, Glasgow

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms. Tiny bathrooms. Large TVs with sky sports, Spa, Gym with free weights. Hugely nice staff. Lovely comfortable beds. Good breakfast.
Stayed 2 nights in Nov 2019
Response from GM on 27 Nov 2019
Hello God, I love the user name and I am sure you never get tired of reading replies! Thank you for your recent stay and review and I am delighted you enjoyed your stay with us. If you are looking for a bigger rooms and bathrooms check out our other rooms types for your next visit with us. Thank you once again. Best, Mark General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and well kept everywhere The staff were very polite and friendly nothing was too much trouble The only thing that would have made our stay better was if there were tea and coffee facilities in the room Also a full length mirror apart from mirror in bathroom there were no others
Stayed 4 nights in Oct 2019
Response from GM on 27 Nov 2019
Hello, Thank you for your recent stay and review. I am delighted you enjoyed your stay with us and particularly the teams friendliness. We are planning on adding Tea & Coffee facilities to the rooms in the new year and all rooms actually do have full length mirrors outside of the bathroom and before you leave the main bedroom door. Thank you very much once again and we look forward to welcoming you back to the hotel again soon. Best, Mark General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the staff and cleanliness. First class hotel.
Stayed 4 nights in Oct 2019
Response from General Manager on 11 Oct 2019
Hello and thank you so much for taking the time to share you experience! We are delighted you had a great time and loved our gem of a hotel. We look forward to welcoming you back soon. Best, Mark General Manager

8/10 Good

Angela

Stayed 1 night in Oct 2019
Response from Tiago, Front Office Manager on 8 Jan 2020
Dear Angela thank you so much for taking the time to rate your experience with us! We look forward to welcoming you back soon. Tiago, Front Office Manager

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Perfect for girls trip! No more, no less than exactly what we needed and great value.
Stayed 3 nights in Oct 2019
Response from Tiago Féria ( Front-Office Manager ) on 8 Oct 2019
Dear Carol, Thank you for your recent stay and review, I am delighted that you and all the group enjoyed your stay with us look. forward to welcoming you back on your next visit to the Magnolia.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay!
Hotel decor was lovely, room was small but very clean - and the bed was super comfortable. Staff were soo helpful and friendly! Would definitely return!
Stayed 3 nights in Oct 2019
Response from The Magnolia Team on 6 Oct 2019
Dear David, Thank you ever so kindly for your pleasant comments. We are pleased that you thoroughly enjoyed your experience with us. We look forward to welcoming you again soon. Best,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from The Magnolia Team on 6 Oct 2019
Thank you for your positive rating.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was exceptional in every way , exceeded our expectations and served the most amazing choices for breakfast
Stayed 4 nights in Sep 2019
Response from Tiago Féria ( Front - Office Manager ) on 3 Oct 2019
Hello ; Thank you for your recent stay and review. I am delighted to know that we exceeded your expectations concerning our services and as well as our lovely breakfast. We look forward to welcoming you back to the hotel on your next visit. Best wishes,

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
The decor and Aesthetic was very nice and the outdoor cinema
Stayed 6 nights in Sep 2019
Response from Tiago Féria ( Front- Office Manager ) on 3 Oct 2019
Dear Guest, Thank you for your positive review about our decor as well as our services, we look forward to welcoming you again the next time you visit the Algarve. Best,

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Tiago ( Front -Office Manager ) on 1 Oct 2019
Dear David, Thank you for taking the time to leave your review It was a pleasure to welcome you to our resort and we are delighted to hear that you are enjoying our hotel, facilities, as well as our service, See you soon. Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from General Manager on 16 Sept 2019
Hello, thank you very much for your stay and review. Delighted to see you enjoyed your stay and we hope to see you soon. Best, Mark General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and place loverly area and nice vibe
Stayed 7 nights in Aug 2019
Response from General Manager on 9 Sept 2019
Hello and thank you for your recent stay and review. It is great to see that you enjoyed the hotel so much and the vibe of our special hotel. We hope to see you again soon and look forward to that day. Best, Mark General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from General Manager on 9 Sept 2019
Hello, Thank you for your recent stay and review. We would of loved to hear more about your stay and hope that we will have an opportunity to take care of you again and get a 10/10 review from you. Best, Mark General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2019
Response from General Manager on 4 Sept 2019
Thank you very much for your recent stay and rating. We hope to welcome you back soon. Best, Mark General Manager