4/10 Poor
James
31 May 2023
Disliked: Cleanliness, staff & service, room comfort
Not a 4 star experience
This is not a 4 star hotel! Despite having a nice pool (with few sun lounges) and being in a good location, the additional costs of a kettle, iron & pool towels is mean-spirited & not consistent with a 4 star hotel. The limited, inflexible, unappetizing breakfast is also poor. In a country that grows millions of oranges, why would you offer guests orange drink? Horrible, Other reviews have also mentioned the limited breakfast. Our hotel room wasn’t cleaned - when my wife complained, the female receptionist argued with her, & the cleaner herself insisted she’d cleaned it, despite the head house keeper establishing clearly that the room hadn’t been cleaned. The female receptionist overcharged me for the per day hire of a safety deposit box; while the male receptionist was polite & tried to rectify the payment, the female receptionist sought me out in my room & personally objected to the fact that I was trying to retrieve my money because (in her words) “it was only a few Euros”. This sort of personal attack on guests is unacceptable & unprofessional. I asked for a quiet room and was given a room above reception and next to the bar / entertainment area. It was advertised as parking on site but in fact you just parked in a public space wherever you could find parking.
Very disappointing.
James
Stayed 4 nights in May 2023