Indoor pool, outdoor pool, open 10:00 AM to 7:00 PM, pool loungers

Reviews of Água Hotels Riverside

4 out of 5
Água Hotels Riverside
Quinta das Marinhas do Parchal, Lagoa

Reviews

8.4

Very good

Rating 10 - Excellent. 198 out of 523 reviews" "
Rating 8 - Good. 221 out of 523 reviews" "
Rating 6 - Okay. 74 out of 523 reviews" "
Rating 4 - Poor. 22 out of 523 reviews" "
Rating 2 - Terrible. 8 out of 523 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, view, staff. The bar/restaurant was amazing, and their staff were also quite polite and accommodating.
Stayed 2 nights in Nov 2023
Response from jorge xavier - GM on 30 Nov 2023
Thank you, dear Jeff.

10/10 Excellent

Aodan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from jorge xavier - GM on 16 Nov 2023
thank you!

10/10 Excellent

Wilma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, loved it! The breakfast has a Chef that made me fried eggs. The best breakfast in the whole trip.
Stayed 2 nights in Oct 2023
Response from jorge xavier - GM on 13 Oct 2023
thank you so much!

10/10 Excellent

puiyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet neighborhood,,excellent view from my room, nature blessed. Wake up w sunset & birds chirping. Recommended
Stayed 3 nights in Oct 2023
Response from jorge xavier - GM on 13 Oct 2023
thank you so much!

10/10 Excellent

Narjesbita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and friendly environment
Stayed 13 nights in Aug 2023
Response from jorge xavier - GM on 31 Aug 2023
thank you!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a lovely stay. Great suite with a kitchen. The fridge was broken before we got there and we’re given a minibar fridge instead and upgraded to half board rather than just breakfast. Breakfast was lovely and the evening dinner buffet changed the main meals every evening. The hotel and surroundings are quiet with great views over the river. The infinity pool is lovely and was never very busy. Only downside is that there was no tea and coffee making facilities in the room and the bottled water wasn’t refreshed.
Stayed 4 nights in Aug 2023
Response from jorge xavier - GM on 22 Aug 2023
Thank you so much!

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from jorge xavier - GM on 31 Aug 2023
thank you!

8/10 Good

Sherrilee

Stayed 4 nights in Jun 2023
Response from jorge xavier - GM on 22 Aug 2023
Thank you so much!

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks to the staff for the accommodation.
Stayed 4 nights in May 2023
Response from jorge xavier - GM on 14 Jun 2023
Muito obrigado, João!

10/10 Excellent

Kirsty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff. And it’s only 5 euros to get to strip in an Uber. Only thing I would say be nice if they played music around the pool , lovely hotel I would stay again
Response from jorge xavier - GM on 14 Jun 2023
Thank you dear Kirsty!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel. Lots of amenities I didn't have time to use, like the outdoor infinity pool and the fitness center and spa. The buffet dinner and breakfast were A+++.
Stayed 1 night in May 2023
Response from jorge xavier - GM on 14 Jun 2023
Thank you!!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel had beautiful views, restaurant staff were excellent especially Jorge he made the stay feel special. The hotel rooms are very basic almost hostel style but is fine for a couple of nights.
Stayed 7 nights in Apr 2023
Response from jorge xavier - GM on 18 Apr 2023
Dear Jeffrey, thank you so much!

4/10 Poor

Ms G

Liked: Cleanliness
Disliked: Staff & service, room comfort
Disappointing
A disappointing 1-night stay as we were expecting a 4* experience and it's hard to see how this place has been rated. It was barely 3*. Everything was pared down to the minimum. Just about warm enough in the room with a noisy AC but no hot water at night and just warm in the morning. The room was clean and spacious but with only one desk chair, no tea making facilities or even glasses in the bathroom for washing teeth. Lumpy pillows and small bath towels. We asked for a kettle but it was useless without cups or teabags, though we were told we could buy some.The restaurant was cold at all meals so the food went cold quickly. We were told it was because there was a lot of glass frontage but the heating was inadequate. Everyone kept their coats on so dining was not comfortable.The warmest place was the reception and it was bizarre having to walk outside to access the room, restaurant and spa as no interior walkways joined the buildings. May not be so bad in a warm summer but accessing the spa was particularly difficult. Robes and towels were 'for hire', changing area unclean, no soap in the 2 small showers. About 15 lockers but only one tiny bench to barely sit 3, so changing was uncomfortable and there was nowhere to relax. Astonishingly, there was no drinking water available so the spa barely met health and safety standards for treatments and certainly no 4* luxury.
Stayed 1 night in Jan 2023
Response from jorge xavier - GM on 1 Feb 2023
Dear MS. G,Thank you for letting us know about your opinion regarding our unit. I truly regret that we weren't able to correspond to your expectations.We well noted your useful remarks and we'll make some improvements.Once again, thank you and please accept our best regards.

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from jorge xavier - GM on 19 Jan 2023
Thank you Stephen.Regards from the Riverside!

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
My partner and I stayed at the hotel last September and had a lovely stay. Great facilities and just a 5-10 min Uber or 15-20 min walk from Portimao. Couldn't ask for better. If I had to complain about anything though it would simply be lack of a kettle in the rooms and an iron would be a nice touch. Will hopefully be able to come back and visit again soon!
Stayed 4 nights in Sep 2022
Response from jorge xavier - GM on 11 Jan 2023
Thank you dear Tyla! Have a great 2023!

10/10 Excellent

Gabriela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities, great location and very clean.
Stayed 1 night in Nov 2022
Response from jorge xavier - GM on 8 Jan 2023
Thank you, dear Gabriela!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
River front beauty
Beautiful hotel, great location "river front " Clean and modern and offered a great breakfast.
Stayed 2 nights in Sep 2022
Response from jorge xavier - GM on 6 Oct 2022
Muito obrigado, Fernando!Cumprimentos do RIverside.

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and the quality of the services were brilliant!
Stayed 8 nights in Sep 2022
Response from jorge xavier - GM on 29 Sept 2022
Thank you dear Danny!

10/10 Excellent

Richard

Stayed 9 nights in Sep 2022

10/10 Excellent

Antonio, Laval

Travelled with partner
Liked: Cleanliness, staff & service
Very nice hotel. Rooms are pretty big but needs bit of maintenance with the years.
Stayed 3 nights in Sep 2022
Response from jorge xavier - GM on 6 Oct 2022
Caro Antonio,Obrigado pela sua avaliação.Cumprimentos do Riverside,

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from jorge xavier - GM on 29 Sept 2022
Dear Guest, thank you very much!

6/10 Okay

Blaise

Travelled with partner
Liked: Cleanliness
The hotel is very nice however I wouldn’t personally agree with four stars. It’s not the cleanest and needs a re decorate for sure. The area itself is also nice but a good 20/30 min walk to the main town
Stayed 7 nights in Sep 2022
Response from jorge xavier - GM on 6 Oct 2022
Dear Blaise,Thank you for your review.Regards from the Riverside.

10/10 Excellent

Clare, London

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful hotel, great facilities. Staff are very kind and friendly. Breakfast and food and drinks we’re good. We used the spa and really enjoyed the treatments. Rooms are very modern and big. Would highly recommend
Stayed 4 nights in Aug 2022
Response from jorge xavier - GM on 29 Sept 2022
Dear Rebecca,Thank you so much!Regards from the Riverside,

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location right on the water. Beautiful pool. Breakfast were great! Close to centre of Portimao.
Stayed 12 nights in Aug 2022
Response from jorge xavier - GM on 29 Sept 2022
Dear Gerard,Thank you very much!Regards from the Riverside,

10/10 Excellent

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, nice view on the river, 5 minutes from to Portimao
Stayed 4 nights in Jun 2022
Response from jorge xavier - GM on 14 Jun 2022
Dear Janine, Thank you so much! Regards from the Algarve, Jorge Xavier - GM

8/10 Good

Harriet Small

Stayed 4 nights in Apr 2022

8/10 Good

Paulo, Lisboa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quartos muito grandes e limpos. Staff muito simpático. Excelente pequeno almoço. SPA agradável mas pequeno.
Stayed 2 nights in Feb 2020
Response from Manager on 4 Mar 2020
Caro Paulo, Agradecemos a Sua preferência. Trabalhamos para a satisfação total dos nossos hóspedes e é sempre muito agradávável saber que gostou da experiência no Agoahotels Riverside. Aguardamos a Sua próxima visita.

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 27 Sept 2019
Dear Guest, Thank you for your review. Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my friends birthday during our stay at this hotel and the staff were ever so accommodating. Our room was upgraded to a suite with the most stunning view, and a bottle of champagne was left in our room for with a lovely well wish note for her birthday. They went above and beyond for us, I honestly couldn't reccomend this hotel enough.
Stayed 3 nights in Sep 2019
Response from Manager on 27 Sept 2019
Dear Guest, Thank you very much for your excellent rating. We are happy to hear that we provide you with very pleasant moments. We look forward to your next visit

10/10 Excellent

Nav, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanatstic property with amazing views, great pool and facilities! I was given free suite upgrade for birthday stay, nice gesture :) Resturant had great view of the river, buffet food was bit disappointing for the price.
Stayed 4 nights in Sep 2019
Response from Manager on 22 Sept 2019
Thank you very much for your excellent rating

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Manager on 22 Sept 2019
Thank you very much for your excellent rating!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower need a refit The join are black The conditions a round The spa are not like in the picture and need a refit too
Stayed 3 nights in Sep 2019
Response from Manager on 16 Sept 2019
Thank you for your review. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could be doing with having a welcome pack in your room to tell you things.
Stayed 3 nights in Sep 2019
Response from Manager on 14 Sept 2019
Dear Guest, Thank you for your review. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Manager on 20 Aug 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2019
Response from Manager on 31 Jul 2019
Thank you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Manager on 4 Jul 2019
Thank you very much for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Very clean and well maintained. Staff very friendly. Centralized. I will come back
Stayed 2 nights in Jun 2019
Response from Manager on 26 Jun 2019
Thank you very much for your nice review. We hope to have the pleasure of welcoming you again in the near future. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious rooms. Excellent facilities.
Stayed 2 nights in Apr 2019
Response from Manager on 1 May 2019
Thank you very much for your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel has excellent customer service,great location. No kettle and the heater in the bedroom wasn’t working as efficiently as the lounge area in the junior suite though we are grateful to have been upgraded
Stayed 10 nights in Jan 2019
Response from Manager on 12 Feb 2019
Thank you very much for your review.

4/10 Poor

Robin

Disliked: Staff & service, room comfort
Could do much better!
Not even close to being a 4 star hotel but could be. Bedroom and bathroom a good size with nice balcony but very basic in comfort. Only 1 small soap, shower gel and shampoo - really only enough for 1 person and only 1 glass in bathroom with 2 sinks, yet the room was a "double". As usual the extractor fan was not working in the bathroom! The room lacked atmosphere and was very clinical in decor and design. There was no menu available for the restaurant, the evening offering turned out to be a buffet which does not appeal to us, so we found a fabulous local restaurant and ate there. Breakfast, while there was a wide selection available, was shambolic and chaotic with mostly large tables which meant sharing with strangers - more like a hostel than 4 star hotel. Our booking included breakfast in the price, but if you hadn't taken this option there was no-one there to check whether or not you had paid for breakfast. It is the first hotel, of any standard, where you have had to pay to "hire" a bathrobe with a deposit of 20 euro and a daily cost of 1.95 euro! We did not avail of this "service". This hotel has a great site on the river bank and could be very good, but based on our stay we will not be returning unless it "ups its game".
Stayed 1 night in Nov 2018
Response from Manager on 14 Nov 2018
Thank you

8/10 Good

JFS, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be pre warned that it is not a tourist area - but Uber’s to the bars and beaches are only about €6 each way
Stayed 4 nights in Oct 2018
Response from manager on 14 Nov 2018
Thank you for your comments.

10/10 Excellent

ronnie, uk

Liked: Cleanliness, staff & service, room comfort
Nice hotel but no entertainment no river trips or excursions
Stayed 10 nights in Sep 2018
Response from Manager on 24 Oct 2018
Thank you very much for your review. We have a wide range of excursions and boat trips available in our Reception. Regards

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Algarve at its best, one of our favourites.
Excellent all round place, our fourth visit here and looking forward to another one. Wonderful infinity pool overlooking the river. Great area to stay.
Stayed 4 nights in Sep 2018
Response from Manager on 26 Sept 2018
Dear Martin, Thank you very much for your nice review. We are happy to know that you really enjoyed your stay with us. We hope to welcome you soon again. Regards,

10/10 Excellent

Noreen, Belfast. Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Great hotel. Nice quiet area but close enough to beach and Prade de rossa and Alvor. Close to Portimao town. Good transport services. Hotel has two pools.one inside as well as outside. A gym and sauna facilities .But it's greatest asset is its staff. They are the most helpful and friendliest people you could meet.
Stayed 7 nights in Aug 2018
Response from Manager on 13 Sept 2018
Dear Guest, Thank you very much for your nice and positive review. Hope to welcome you again in the future. Regards

10/10 Excellent

E, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring
This was my second time here. Having a kitchen in the room is useful. Really handy for the train station. Yes, its a bit of a walk into Ferragudo itself, but it is doable. Uber is a good way to get around if you're not so keen on walking.
Stayed 7 nights in Jul 2018
Response from Manager on 17 Jul 2018
Thank you very much for your nice review. Hope to welcome you again.

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with very comfortable rooms and friendly, helpful staff. Breakfast is nice and well laid out but could have altered some of the choices from time to time. Cleanliness of the hotel, grounds and restaurant is superb, rooms are always kept neat and tidy but a little more of a wipe around would have been appreciated. Rooms and balconies are lovely, spacious and private however you can hear quite a bit from the rooms either side. But with thanks to them, we didn't miss breakfast! Pool area is really beautiful, especially when the tide of the river is in, the pool water is really very cold but perfect for the height of summer I imagine. Hotel is in great location for peace and quiet. If you like to explore it is great for public transport links with a bus stop just outside and a train station 15 minutes walk away, or if you hire a car the hotel has a large carpark to accommodate. They also provide a river taxi service into Portimão directly from the hotel. Would stay again if we were to come back to the area however adventure calls from somewhere new next time...
Stayed 10 nights in May 2018
Response from Manager on 17 Jul 2018
Many thanks for your positive comments. We want to welcome you again at the Aguahotels Riverside in the near future.

10/10 Excellent

Brandon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Holiday
The Hotel and staff couldn't have been better! We wanted to visit as many beaches and towns nearby as possible so we simply rented a scooter for the length of our stay and this made travelling from town to town extremely easy. Parking wasnt a problem anywhere as well. All Hotel facities were great. This is the 2nd time staying at this hotel and it hasn't dissapointed so far. Would recommend this hotel to everyone.
Stayed 6 nights in Apr 2018
Response from Direção on 25 Apr 2018
Thank you for your positive review. Regards

4/10 Poor

Miguel, Lisbon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful
The photos in the hotel are not real The rooms don’t have the cozy sofas and don’t have any typos of decoration that shows in the photos They refuse to clean our room, in the balcony’s smells really bed and the location of the hotel it’s not really good, not a friendly neighborhood. It could be dangerous There are no restaurants or coffee nearby and if you have a big car don’t try to park in the indoor park. You are going to damage your car if you try Also in the car park you can see towels, linen and mattress in the floor Not very clean
Stayed 2 nights in Dec 2017