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Reviews of The Windmill

3 out of 5
The Windmill
10 Market Pl, Alford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 12 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Attention to detail needed
This review is intended to be in the interest of improving the overall experience. The hotel is in a great location with car parking in a small Lincolnshire village, at the corner of the Market square. This is a listed property with some nice features. The owners are striving to modernise the hotel creating comfortable affordable modern accommodation. The room we stayed in was on the whole clean but attention to detail was needed with the cleaning. Dust and cobwebs in certain areas of the room. Bathroom had certain areas that the cleaner had missed. The room was cold, the radiator was lukewarm. I did go back to reception and mention this and they gave me a fan heater. The beds were comfortable but more pillows are needed, again extra pillows given on request. To access the rooms is via wooden staircase, again dust on bannister spindles. Don’t know if there is disabled access. The staff were friendly and attentive and happy to share the history of the place. I think this hotel is suffering from being understaffed. A few more staff members would make a wealth of difference on attention to detail and in turn deliver a great great customer experience. Honest opinion is that in its current form I would not stay again but would be happy too if the changes were made.
Stayed 1 night in Feb 2024
Response from The Windmill Hotel on 4 Feb 2024
Dear valued guest, thank you for taking the time to leave us some constructive feedback. We took over the hotel last year and it has been a journey to get the hotel trading again. I'm thrilled you have recognised the potential of this beautiful historic building and how we have created modern comfort in a site which is listed on the national heritage list. We are absolutely focused on some of the finer details now and for the future and thank you for your recommendations. Staffing will absolutely increase as we move into the busier summer months. I apologise we have had some trouble with our heating system - this comes with being such an old building but we are working hard to resolve this. As you mentioned we have some fan heaters on site as a back up for our guests. I do hope you will visit us again in the future as we continue to invest in improving this beautiful venue.

6/10 Okay

Sharon

Stayed 2 nights in Dec 2023

8/10 Good

Janet Clark

Stayed 2 nights in Oct 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely room and great shower. Would recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic dog friendly hotel very friendly staff lovely comfortable clean room would definitely recommend

6/10 Okay

Vince

Liked: Staff & service
Nice but need little things
It is a really nice place. The room we stayed in had a new window over a old window so was unable to open the old window to let any air in
Stayed 1 night in Sep 2023

8/10 Good

Avril

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and very well decorated the staff were very helpful they only thing i would say i didnt like would be the toilet seat was very loose and i would of liked 2 pillow otherwise the bed was very comfy
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay fab Hotel
Two nights get away celebrating 30 years anniversary… Skegness has always been a family favourite so going away just the two of us was lovely to reminisce.. this hotel was lovely and felt like home, a very warm welcome from a very lovely couple where nothing was to much trouble, proper home cooking and a key to the front door if we wandered in past 11 … I felt like part of the family.. seriously highly recommend this hotel and would book again for future travel visits and no one would beat these guys on price for two nights stay.. so thank you both very much 😊
Stayed 2 nights in Sep 2023

10/10 Excellent

Renata

Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
The 3 staff we liaised with, the receptionist, server and the chef were all delightful, very welcoming and friendly. A great stay in a lovely spacious family room for us and the two children
Stayed 1 night in Aug 2023

10/10 Excellent

Jonathon

Stayed 1 night in Aug 2023

6/10 Okay

Stuart

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was attending a funeral at Alford Crematorium and the previous hotel that I stayed in had closed down (The Half Moon) as this would have been my preferred choice. The room was very spacious, but as you couldn't open the window it was very hot and comfortable. The bed would have benefitted from an extra pillow each side and on the 2nd night of our stay we put towels underneath the single pillow! On the 2nd day of our stay when we returned our bed had been made up but that was it, bins had not been emptied, toilet roll not replaced, nor tea, coffee and milks replaced! Although we did get an apology when we asked for coffee and milk I shouldn't have had too! We sat in the bar area on the evening and it was embarrassing to hear the staff moaning between themselves which is fine, but do it in private, not in front of paying guests. Appalled to find that in the Gents toilet by the bar the Hand Soap had run out and the Electric Hand Dryer wasn't working, but a blue towel had been put in there instead, but with constant handling this had become soggy! The property has seen some renovations but clearly there is still a lot to do. The beer garden area is run down and not at all welcoming, nor the carpet on the ground by the rubbish bins that was mouldy or the overflowing rubbish bins. Will I recommend this hotel? - No. Will I return in the future? - No. Was it worth the £69 we paid per night (this is for room only as they don't do breakfast) ? - No
Stayed 2 nights in Aug 2023

8/10 Good

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st impressions. We was greeted by a very friendly young man full off information very helpful. We was taken to our room up one lit off stairs (which had cat or dog hair all upstairs) the room which was Hugh. Very bright. Nice view off the town square. Bed sheets was clean and nicely made up. Inside the room was nice. Where improvements could be made. Bed mattress was not great old worn out spring poking you. On top off the for post bed husband hang it out over to dry and pulled it down with a ton off dust it really was clear up there did not get cleaned. We dropped keys behind the tv unit and found olives and nuts. Chairs in the room needed a wash over. And a large long cob Webb on the ceiling. Bathroom was ok could do with a little more care with the cleaning. But it was a nice relaxing room. Only other comment is there is no staff at all around staff only about from 3pm to 11.30pm but they do have a 24 hour phone number if needed. Phone signal in the property brilliant. But apart from a little more detail to cleaning change mattress. It would be spot on. But anyone reading this please don’t be put off it was a lovely couple off night’s fantastic little village. What one staff we did meet he was really lovely and helpful. Well worth booking. The superior room we had apart from a bit better cleaning it was a Hugh lovely room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Suzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment
We stayed in the Windmill’s 2 bedroomed apartment. It was huge, extremely well equipped and with a fabulous view onto the market place. We really enjoyed our stay, especially being able to have our dog with us. Thank you, we will be back!
Stayed 1 night in Aug 2023

8/10 Good

Caroline

Stayed 2 nights in Aug 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service
Night stop over
Nice one night stay nice room Friendly staff Could do with extra pillows as only one each on the bed
Stayed 1 night in Aug 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ejm
Rooms were roomy clean and inviting - only stayed one night but was very happy/comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family, Travelled with pets
Could not fault anything staff excellent
Stayed 2 nights in Jul 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Staff were extremely accommodating, helpful and friendly. Would stay again.
Stayed 1 night in Jul 2023

8/10 Good

Lesley

Stayed 1 night in Jul 2023

8/10 Good

TERRY

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fix the drains and set up tv then All good 👍
Hotel room was very spacious, beds were comfy and overall all very clean and tidy. Drainage problem left us with an uncomfortable smell throughout our stay and the tv also wasn’t working which would have been appreciated.
Stayed 1 night in Mar 2023