Hey Cassie, pleasure speaking on the phone earlier, once again thank you for the feedback, we'll get to work to improve for guests in the future. Don't hesitate to book again if you're ever in the area, we would welcome your stay.

We would like to express our sincere apologies for the less than satisfactory experience you had during your recent stay at our establishment. We genuinely appreciate your feedback, as it helps us identify areas where we need to improve.We are disappointed to learn about the issues you encountered in your room, including the broken door, malfunctioning toilet light, and the cleanliness of the appliances. This is not the level of quality we strive to provide, and we assure you that we take your concerns seriously. We are addressing these maintenance and cleanliness issues to ensure that such problems do not reoccur in the future.Additionally, we are sorry that you were disturbed by noise from the pub patrons. Your feedback is invaluable to us, and it will help us make the necessary improvements to uphold our standards and reputation. We hope that you might consider giving us another opportunity to provide you with a much-improved experience in the future. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to make amends. Thank you for bringing this to our attention.

Thank you for choosing to stay with us, Jerome! We're glad to hear that you had a restful night's sleep during your stay. We appreciate your positive feedback and hope to welcome you back again.

Thank you for the great rating, Nathan!

We appreciate the rating, even if it means we could have done better. We’d love to know more about what we did and didn’t do well to provide an improved experience in the future.

Hi Matthew, thank you for sharing your feedback. We apologise for any inconvenience caused due to the lack of light blocking. We strive to improve our accommodations and will take your comments into consideration. If you have any further concerns, please feel free to reach out to us.

Hi Matthew, thank you for sharing your feedback. We apologise for any inconvenience caused due to the lack of light blocking. We strive to improve our accommodations and will take your comments into consideration. If you have any further concerns, please feel free to reach out to us.

Thanks so much for taking the time to leave a review. Have a great day!

Thanks for the rating!

Hi Sean, Apologies we did not meet your expectations. Our shower issues have been rectified. We look forward to seeing you next time. Team Northside

Thankyou for your review HoichaanTeam Northside

Thankyou for your feedback BenTeam Northside

Thankyou Ann.Team Northside

Thankyou RobertTeam Northside

Hi Cheryl,Apologies for not meeting your expectations. Our hot water does take a couple of minutes to warm up, however we have rectified this issue, we appreciate you bringing it to our attention! Unfortunately, for your safety our rooms cannot have microwaves. Thankyou Team Northside

Thankyou Karl, we look forward to accommodating you during your next visit.

Hi Hugh, the Northside Hotel team is happy to hear you had such a wonderful experience! Thank you so much for choosing to stay with us, we really appreciate it and we hope to see you again soon!

Hi Von,Thankyou for your feedback. We're glad we were able to rectify your concerns and help you relocate on the spot! We look forward to seeing you at your next visit.Thankyou, Have a great day!