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Reviews of Motel 6 Albuquerque, NM - South - Airport

2 out of 5
Motel 6 Albuquerque, NM - South - Airport
1000 Avenida Cesar Chavez Southeast, Albuquerque, NM

Reviews

5.2
Rating 10 - Excellent. 184 out of 1000 reviews" "
Rating 8 - Good. 148 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 139 out of 1000 reviews" "
Rating 2 - Terrible. 406 out of 1000 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Ella

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Dirty
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Ella,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

2/10 Terrible

Keith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bed bugs No towels No Wi-fi No trash can No tables, counters, shelves No chairs Cigarette burns on sheets, bathroom fixtures shower drain very sluggish. dirty floor It did however have a bed and a toilet that worked
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 1 May 2024
Hi Keith, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Scott,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

John

Travelled with group
Disliked: Amenities, property conditions & facilities
No coffee tonight or tomorrow. No breakfast of any kind tomorrow. The door looked like it had been jimmied but it seemed locked for now. But what do you expect for $50 plus tax?
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi John, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi John, Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Cleanliness
Bathroom needed a deep cleaning. Stains on towels.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 1 Apr 2024
Hi Matthew, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Terrible

Argelia

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff super rude. Hugh lack of customers service. Couldn't stay in the room was stinky, filthy. Beds were not done correctly. Floor with hair. The front desk girl was super unfriendly. I requested a refund. Still waiting for it. Other people smoking in rooms.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Argelia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Andrew

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs and cockroaches... I refuse to stay.. I had to inspect before checking in and I made it clear I'm not to be charged.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Andrew,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

4/10 Poor

Conor

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad even for a Motel 6.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Conor,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting. I don’t leave reviews but if you have a chance to stay somewhere else I would. Room was filthy and my bed sheet was just turned inside out and was covered in hair.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Comfortable and quiet
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi John, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Leslie, Las Cruces

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Leslie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 8 pm to window check in. Could not tell us exactly where the room was! Lugged stuff up stairs to find someone was already in that room! Went back and asked for ground floor. Was told only had one GF available. Room was dirty, blood on corner of pillowcase and tv did not work. Was also told internet was down. Sketchy people around. Just horrid.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Richard

Missing light bulbs. No TV reception, ants all over the place when we woke up. The receptionist didn’t care. Got the hell out of there there quickly!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Richard,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Cristian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for 2 nights and another for one night. The second room was for my father in law who was coming in on the second day. Upon arrival to the room was a strong odor of cigarette which was terrible for a "non smoking" room. The toilet was filthy and the tub was also filthy to the point where we didnt use the toilet nor shower. We got there at midnight so all we wanted to do was sleep and too late to find another hotel at that time. We woke up with headaches from the cigarette smell. As soon as we woke up we left and cancelled the second night and also the second room. We booked at La Quinta Inn which was similar pricing but way better 10/10!!! Cant believe this facility is allowed to rent out rooms in this condition.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Cristian,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Krairut

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Strong cigarette smell in the room.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Krairut,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
My problem was I could not check in when I had intended. They did not have the room available. I tried to get my money back through Expedia and they would not give it to me. And Motel 6 would not honor it. I paid for nothing. I will never, use Expedia again for anything
Stayed 1 night in Feb 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HANDS DOWN THE WORST PLACE I HAVE EVER STAYED !! Don't know what housekeeping does, but I'll tell you they dont clean or know how to. NEVER paid for a hotel that provides a cold ass shower because theres no hot water. All in all , just a HORRIBLE place to go/stay. Felt UNSAFE my entire night.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Sharon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Evan

Stayed 1 night in Feb 2024

2/10 Terrible

Maritta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean nor safe
This was worst experience ever, we checked out immediately after looking at room. Dirty, unsafe, vagrants around building.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Maritta,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Clyde

Travelled with family
Liked: Staff & service
Staff was polite and friendly
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Clyde,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jens

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the dirtiest hotel I have ever stayed in. And management and staff couldn't care less. We changed room as the first one was dirty and stank of cigarettes. The next room was even dirtier.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Jens,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Jeanne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took three rooms. First had stains all over the comforter and sticky floor. Second room they sent me to was occupied already. Third room still had a sticky floor, the tv didn't work and light bulbs were burnt out. They were supposed to refund this night but never did.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hi Jeanne,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Kim

Stayed 2 nights in Dec 2023

4/10 Poor

Ana

Travelled with family
Disliked: Amenities, property conditions & facilities
Toilet and floor near beds were dirty. Tub drain needed clearing. NO towels in the room: requested, but did not receive for several hours.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Ana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Andrew

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Terrible
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 26 Dec 2023
Hi Andrew, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the absolute worst property. I’ve stayed at recently. Two cockroaches on the wall as I entered didn’t help anything. They didn’t even supply toilet paper. Had to check in by standing outside in the cold. Please do not stay here.
Response from Brand Experience Team on 20 Dec 2023
Hi William, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Raman

Stayed 1 night in Nov 2023

4/10 Poor

Ashley

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location is the worst I've ever seen. So run down. - Dirty feeling - A/C - Fan did not even work - Toulel seat worse than any rest stop - Had a room at firat which I could not access due to broken lock. Got my second room. IT WAS HORRIBLE. Too tired to dral with asking for another. - Workers should not have their children hanging out/working with them outside of lobby/behind desk. I understand about extenuating circumstances, but its not professional. Sge waa distracted. -Paint splatter all over floor in room. - Property not kept up. Looks dingy/ild/dilapidated. I've stayed at many many Motel 6 locations. This is the worst. Will not stay again. -
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Julihanna

Stayed 4 nights in Oct 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, property conditions & facilities
There weren't a lot of options for hotels and I wouldn't have chosen this place if there wasn't an eclipse and huge balloon festival happening the next day. I took a chance and booked anyway, even though there are a number of negative reviews. The door to our room had a busted chain lock from a previous forced entry, the room was dirty, there were cockroaches, there was a crime scene investigation team at the front of the hotel when we came back from dinner. It wasn't a good place to stay. We left early. I wouldn't recommend staying here unless, like us, you have no other choice.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Patrick,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Sarah

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
Okay location. Very dirty . Floors were not cleaned. Towel dirty . Toilet seat dirty. Rooms smelled like smoke. No shampoo or conditioner
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Sarah,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Susan

I checked in after 5pm and I was given a room that was still being cleaned. Ice ms nine wasn’t working.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
If I could give it a negative star I would. The woman at the counter was very unfriendly and said if you dont give me the confirmation number I can't help you. I had to call hotels.com to get the number. Hotels.com had to call her also. The room hadn't been remodeled for decades. Stains on sheets. Dirty rag in the bathroom. Toilet running all night. There was no soap in the room. I went to the counter and asked the lady for it. She said, "We are not a hotel!". An scooped some motel six soaps out of a box and said... they just arrived. We paid $250 to stay in this dump. Disgusting! We slept in our clothes and didnt dare take a shower.... avoid this place !
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
The desk clerk was wonderful the room stunk was old and disgusting a non smoking room with cigarette burns in the dirty box springs our stay was less than 5 minutes
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Giuseppina

Disliked: Staff & service, amenities, property conditions & facilities
I was shocked at the horrible condition of this motel. We chose it because we needed to be close to the airport. My husband and I were up killing bugs, I think cockroaches. Outside of our room we believe drug deals or worse were happening, with lots of yelling and screeching tires. We decided to leave to go to the airport. It was the most disgusting and frightening experience I’ve had.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Cindy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent attendant, HORRIBLE ROOMS.
The woman at the desk, who worked the evening Friday, October 13th, 2023 was an excellent worker. Much respect and gratitude to her for staying on the job and getting guests checked in all on her own while rooms were completely over booked, rooms hadn’t been checked, and putting up with a company and/or management that appears to completely disrespect employees and customers. Because she was working a third shift in a row on her own, there was no one helping check in guests. Even though she was doing everything she possibly could, We waited an about an hour to get checked in. The bed sheets had dried fluid on both beds, a hair in one bed, definitely sheets were not changed. The only working light in the room was the bathroom, the others all flickered badly or just didn’t come on. In my opinion, the condition of the room was at least 20-30 years old without maintenance. So everything was disappointing. Another guest refused to stay because upon getting her nonsmoking room, “everything stank of cigarettes and there were burns on all the furniture and bedding “. This location has apparent disrespect to their employee’s work conditions, housekeeping training, and total disrespect to their customers.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

sharon

Disliked: Staff & service
It was overbooked and I had to sleep in the car.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Loretta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Carol Lynn

Stayed 1 night in Oct 2023

4/10 Poor

Davonna

Travelled with group
Our toilet leaked.. check in time is supposed to be 3 and after tried checking in at 330 and had to wait until 440 cause no rooms cleaned.. usually that’s y someone makes a reservation to make sure they have a room ready. I made the reservations 7 months ago and to get there and be told had no rooms ready is very aggravating then room did get wasn’t all that clean.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Kara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unclean. Our room could have been better. There were bugs. The shower curtain was not properly installed and could have fallen down. The room did not have a television remote. The air conditioning unit in the room worked about half the time. There was no soap, shampoo or conditioner in the room for use. We had to call the front desk to get some. It smelled. The AC grate above the toilet was held together by blue painters tape. Property needs lots of improvement.
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Lucia

Disliked: Cleanliness, staff & service, property conditions & facilities
The Tv don’t work the room was dirty
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Lucia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

Abigail

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was off the side of the highway. It looked clean. No bed bugs. bed was uncomfy. so loud. walls are very thin and could hear outside and from the other rooms. i felt uncomfortable staying there. i would not go back but its a place to rest your head for a night
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Abigail,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Amanda, Albuquerque

Disliked: Cleanliness, staff & service, property conditions & facilities
They had roaches everywhere and the staff failed to check me in I stayed in my car waiting until 5 am
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Amanda, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6