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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
2306 East Main Street, Albert Lea, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 97 reviews" "
Rating 8 - Good. 41 out of 97 reviews" "
Rating 6 - Okay. 8 out of 97 reviews" "
Rating 4 - Poor. 3 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you so much for your 5 star review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by my stay at the Quality Inn and Suites in Albert Lea. The rooms were both affordable and top-notch in quality, and I was impressed by how clean everything was. But the real standout was the amazing food and impeccable service at the hotel's restaurant. If you're looking for a comfortable stay with delicious dining options, this place comes highly recommended from me.
Response from General Manager on 24 Apr 2024
Thank you Michael for taking the time to write us a great review on Expedia. Main Street Family Restaurant attached to the hotel really is fantastic. I am happy about how affordable we were and impressed in how clean the hotel was. We look forward to you staying with us many more times in the future.

10/10 Excellent

Norman

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with a room that was assigned. Staff took care of the issue immediately and reassigned the room and apologized. A little out dated but clean room and slept good.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you Norman for taking time to fill out a review of our hotel on Expedia. I am happy our staff was able to fix the issue with your first room. Our staff really do a great job in taking care of our guest and they really do care. We are happy you enjoyed your stay and we look forward to welcoming you back again when your travels bring you back to the area.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service
Service very nice
Stayed 1 night in Mar 2024
Response from Lori M on 22 Mar 2024
Thank you for taking the time to rate us and let us know about our service. Please come again

8/10 Good

John, Cedar Rapids

Stayed 3 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you so much for your review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

DJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean!
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Thank you DJ for taking the time out of your day to write us a review on Expedia. I am glad you enjoyed your stay, and thank you for the compliments on how comfortable and clean the hotel was. We look forward to welcoming you back again when your travels bring you back to our area.

10/10 Excellent

Connor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 28 Feb 2024
Thank you so much for your 10 star review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

Khalilah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 1 night in Dec 2023
Response from General Manager on 24 Apr 2024
Thank you so much for your 10 star review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk Supervisor Margaret B on 27 Oct 2023
Thank you so much for your 10 out of 10 review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

8/10 Good

bobby

Business traveller
Disliked: Property conditions & facilities
road need works and the front is falling part
Stayed 3 nights in Sep 2023
Response from Front Desk Supervisor Margaret B on 15 Sept 2023
Thank you for the review of your stay. I am sorry to hear about the concerns you shared about our hotel. I will address these concerns with our team, and we will work to make sure we take care of the issues moving forward. Thank you for your review and feedback of your stay.

10/10 Excellent

Estrella

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
So beautiful,clean everything excellent
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor Margaret B on 31 Aug 2023
Thank you so much for your 5-star review! We are so glad that you enjoyed your stay at the hotel. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally disgusting
Stayed 6 nights in Aug 2023
Response from Front Desk Supervisor Margaret B on 14 Aug 2023
Thank you, Matt, for the review of your stay. I am sorry to hear about the concerns you shared about our hotel. I will address these concerns with our team, and we will work to make sure we take care of the issues moving forward. Thank you for your review and feedback of your stay.

4/10 Poor

Joy

Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug 2023
thank you for taking the time to leave a rating.

6/10 Okay

Angie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk Supervisor Margaret B on 7 Aug 2023
Thank you for taking the time to leave a rating.

4/10 Poor

Bob

Stayed 1 night in Jul 2023
Response from Front Desk Supervisor Margaret B on 7 Aug 2023
Thank you for taking the time to leave a rating.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best of 3 Quality Inns that we stayed in on our trip. All of the front desk people were outstanding, just some of the Qualty Inns need some love and maintenance.
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor Margaret B on 1 Jul 2023
Thank you, Patricia, for taking the time to write some comments about our hotel on Expedia. I am glad you found our front desk staff to be friendly. We do everything we can to be welcoming to all our guests. We hope to get a chance to welcome you back again when your travels bring you back to the area.

8/10 Good

Fred, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price, convenient off the freeway, we were towing a truck and staff was very helpful with setting up a simple parking spot for us.
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor Margaret B on 1 Jul 2023
Thank you for your review about our property. We are delighted to you feel your stay was a great value for the dollar. Thank you for all of your kind words and we welcome you back when you come back to Albert Lea, MN!

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor Margaret B on 9 Jun 2023
Dear Sam thank you for the star rating we truly appreciate it.

10/10 Excellent

CHRISTINE, Lewellen

Travelled with partner
Liked: Cleanliness
The front desk staff was very professional and helped me get a new room when the original room had strong cigarette odor.
Stayed 1 night in May 2023
Response from Front Desk Supervisor Margaret B on 4 Jun 2023
Thank you, Christine, for taking the time out of your day to write us a review on Expedia. I am glad we were convenient for your travels. I am glad you like the hotel and I really appreciate the compliment of the staff. We look forward to welcoming you back again when your travels bring you back to our area.

10/10 Excellent

Kim

Stayed 1 night in Jun 2023
Response from Front Desk Supervisor Margaret B on 4 Jun 2023
Thank you so much Kim for the star rating.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were surprised to be on second floor and while we made it work, we're both older and one of us uis disabled. We'll specify ground floor next time
Stayed 1 night in Apr 2023
Response from Front Desk Supervisor Margaret B on 17 Apr 2023
Thank you, Jane, for the review of your stay. I am sorry to hear about the concerns you shared about our hotel. I will address these concerns with our team, and we will work to make sure we take care of the issues moving forward. Thank you for your review and feedback of your stay.

8/10 Good

Marc

Liked: Cleanliness, staff & service
Bathroom was small but everything in the room was clean. Nice room for the price. Parking lot looks like a battlefield, though.
Stayed 2 nights in Mar 2023
Response from Front Desk Supervisor Margaret B on 16 Mar 2023
Thank you for your review about our property. We are delighted to hear you feel your stay was a great value for the dollar. We recently renovated the hotel and it is wonderful to here you were impressed. We are sorry to hear about the concerns you shared with us. Thank you for all of your kind words and we would gladly welcome you back when your travels bring you back to Albert Lea, MN!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was older but it was great at half the price of others in the area. Very clean. The bed was very comfortable. Better then the Ramada
Stayed 1 night in Mar 2023
Response from Front Desk Supervisor Margaret B on 7 Mar 2023
Thank you, Catherine, for taking the time to fill out a review of our hotel on Expedia. I am happy to read how great of a stay you had. Our staff really do a great job in taking care of our guest and they really do care. We are happy you enjoyed your stay, and we look forward to welcoming you back again when your travels bring you back to the area.

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
I will stay again. Hotel staff were very friendly.
Stayed 2 nights in Feb 2023
Response from Front Desk Supervisor Margaret B on 25 Feb 2023
Thank you, Stephanie, for taking the time out of your day to write us a review on Expedia. I am glad we were convenient for your travels. I am glad you like the hotel and I really appreciate the compliment of the staff. We look forward to welcoming you back again when your travels bring you back to our area.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our go-to spot in southern Minnesota as it is near the freeway, main roads and many destinations. We need a quiet, clean place to stay oin our trips and this is where we always land.We do miss the pool.
Stayed 1 night in Feb 2023
Response from Front Desk Supervisor Margaret B on 5 Feb 2023
Thank you, Jane, for taking the time to write some comments about our hotel on Expedia. I am glad you found our rooms to be comfortable and quiet. We do everything we can to be welcoming to all our guests. We hope to get a chance to welcome you back again when your travels bring you back to the area.

8/10 Good

MARY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needs up date on linens & little more selection on the breakfast
Stayed 1 night in Dec 2022
Response from Front Desk Supervisor Margaret B on 25 Dec 2022
Thank you, Mary, for the feedback about your recent stay. I am sorry to hear the linens and breakfast were not up to your expectations, and we will be sure to do everything we can to focus on improving in those areas in the future. Thank you again for your feedback

10/10 Excellent

Thomas, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very clean, pleasant staff free breakfast!
Stayed 1 night in Nov 2022
Response from Front Desk Supervisor Margaret B on 11 Nov 2022
Thank you, Thomas, for taking time to fill out a review of our hotel on Expedia. I am happy to read how great of a stay you had. Our staff really do a great job in taking care of our guest and they really do care. We are happy you enjoyed your stay, and we look forward to welcoming you back again when your travels bring you back to the area.

6/10 Okay

Kathleen

Liked: Cleanliness
Stayed 1 night in Aug 2022
Response from Front Desk on 17 Aug 2022
We truly appreciate the feedback you have provided us on the hotel. We are consistently looking for opportunities to improve our building. We look forward to welcoming you back again when your travels bring you back to the area!

2/10 Terrible

eduardo, Raymond

Stayed 1 night in Jun 2022
Response from General Manager on 24 Apr 2024
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. In your case it seems as though we could have done better. I'm very sorry that we did not provide a memorable experience, and I hope that you will consider us in the near future.

8/10 Good

Scott

Stayed 1 night in Jun 2022
Response from Front Desk on 21 Jun 2022
We truly appreciate the feedback you have provided us on the hotel. We are consistently looking for opportunities to improve our building. We look forward to welcoming you back again when your travels bring you back to the area!

8/10 Good

Bradley

Liked: Staff & service
Stayed 1 night in Apr 2022
Response from General Manager on 29 Sept 2022
Thank you for taking the time to fill out a review on Expedia. We do apologize about the concerns you had with our property. We certainly want to make sure that all of our guest can experience a comfortable stay and we are sorry that your stay was not. We will use your comments to help us fine tune our operations in hopes that future stays will be better.

10/10 Excellent

JUDITH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet did have a slow issue flushing but ok. Tv shows a number of channels on list but not available. The rest all pretty good. Thank you 😊
Stayed 1 night in Apr 2022
Response from General Manager on 16 Apr 2022
Thank you so much for your 5 star review! We are so glad that you enjoyed your stay. We hope that we will be able to welcome you back the next time you are in the Albert Lea Area!

10/10 Excellent

RUTH, Stone Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Motel is old but clean. Breakfast was very good.
Stayed 1 night in Mar 2022
Response from General Manager on 4 Apr 2022
Thank you Ruth for taking the time to write some comments about our hotel on Expedia. I am glad you found our staff to be friendly. We do everything we can to be welcoming to all our guests. We hope to get a chance to welcome you back again when your travels bring you back to the area.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager on 28 Feb 2022
Thank you for taking the time to provide a rating on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk was very friendly, check in/out was easy, and you can tell there has been work done to update an older property. Room was clean and there were several interesting dining options nearby that were available through delivery. Would absolutely stay here again if I'm in the area.
Stayed 1 night in Feb 2022
Response from LM on 22 Feb 2022
Thank you for the fabulous review we look forward to seeing you again.

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2021
Response from Lori M on 2 Dec 2021
Thank you for taking the time to review us. Please stop by again next time you come to town.

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Lori M on 29 Nov 2021
thank you for taking the time to review us we appreciate it.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and cozy. Felt very comfortable here. It was quiet also. Refrigerator kept stuff very cold. There were four pillows on a king size bed. Would definitely stay again.
Stayed 1 night in Oct 2021
Response from LM on 28 Oct 2021
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice stay at quality inn! Clean and quiet and staff was awesomely helpful! We'd return to this place again!
Stayed 1 night in Oct 2021
Response from Lori M on 20 Oct 2021
Thank you for taking the time to review us and the nice things you said. I will share with the staff.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on 28 Sept 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

Michelle, North Pole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, clean and comfortable room. Close to dining options. Easy access to interstate hwy.
Stayed 1 night in Aug 2021
Response from General Manager on 10 Sept 2021
We are delighted you had a good experience at our hotel. We truly appreciate the feedback you have provided us on the hotel. We are consistently looking for opportunities to improve our building. We look forward to welcoming you back again when your travels bring you back to the area

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems. Disappointed that breakfast is a bag, even though attached restaurant is open. Toilet seat is wrong shape for the toilet, odd, but not serious problem.
Stayed 1 night in Aug 2021
Response from General Manager on 10 Sept 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was just fine. No complaints. Friendly staff. We will definitely stay there again.
Stayed 1 night in Aug 2021
Response from Front Office Supervisor on 23 Aug 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice and clean but a little out dated.
Stayed 1 night in Aug 2021
Response from General Manager on 10 Sept 2021
We truly appreciate the feedback you have provided us on the hotel. We are consistently looking for opportunities to improve our building. We look forward to welcoming you back again when your travels bring you back to the area

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to the interstate. Clean room. Dining close by. There is a restaurant attached to the hotel. The restaurant must be good because it was full.
Stayed 1 night in Aug 2021
Response from Front Office Supervisor on 15 Aug 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Old but clean and adequate. Morning staff not particularly friendly.
Stayed 1 night in Aug 2021
Response from Front Office Supervisor on 15 Aug 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from General Manager on 28 Sept 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Stayed 1 night in Aug 2021
Response from Front Office Supervisor on 8 Aug 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from General Manager on 7 Mar 2022
Thank you for taking the time to complete a star review on our hotel. We appreciate your feedback. We use this information to continually improve our services.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as eco friendly, hotel could return to glass glasses (or washable plastic cups) instead of disposable. Liked the grab and go breakfast idea- wish it could include yogurt or hard boiled eggs.
Stayed 1 night in Jul 2021
Response from Front Office Supervisor on 27 Jul 2021
Thank you for taking the time to provide feedback on your recent stay. The feedback is very important to us as we strive to always provide a positive experience. We hope that we will be able to welcome you back the next time you are in the Albert Lea area!