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Reviews of Comfort Inn Albert Lea

2.5 out of 5
Comfort Inn Albert Lea
810 Happy Trails Ln, Albert Lea, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 389 reviews" "
Rating 8 - Good. 128 out of 389 reviews" "
Rating 6 - Okay. 38 out of 389 reviews" "
Rating 4 - Poor. 16 out of 389 reviews" "
Rating 2 - Terrible. 11 out of 389 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Business traveller, Travelled with partner
Nothing
Stayed 1 night in Apr 2024

10/10 Excellent

Lauri And Dan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the quiet and nice and clean room.
Stayed 1 night in Apr 2024

10/10 Excellent

Dan

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, quiet rooms, easy parking
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Scott, Salem

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Semi parking
Stayed 1 night in Jan 2024

10/10 Excellent

Darin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice, as were the employees. However, one of the “upgrades” in the remodel they were just finishing was to eliminate box springs. The problem is they went to using a metal platform under the mattress. So…everyone we sat on or turned in the bed, we had to listen to the “gong” of the metal flexing.
Stayed 1 night in Dec 2023

10/10 Excellent

Christina, Osage Beach

Stayed 3 nights in Dec 2023

10/10 Excellent

KELLY, Geneva

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are updating the hotel. While it looks nice, there are some major flaws. Loudest bed ever. The mattress is comfortable but it’s on a metal plate. Every time you get in or out or move around, it sounds like thunder or a metal drum banging. Strangest hotel bed I’ve ever experienced. The bed is also high so the senior citizen I’m traveling with can’t get into the bed. She’s going to have to sleep in a chair. On the other hand, the toilet is so low that I have to help her get off of it. I would not stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Stayed 1 night in Dec 2023

6/10 Okay

Victoria

Stayed 1 night in Dec 2023

8/10 Good

Sue

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Remodeling project in progress
They are in the middle of remodeling this hotel. They are putting all new flooring in all rooms.
Stayed 2 nights in Dec 2023
Response from gm on 6 Dec 2023
Hi Sue! Thank you so much for your review! Renovations are always exciting! Come back soon and see our new look!Karen

10/10 Excellent

Denise, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay and breakfast
Stayed 1 night in Nov 2023
Response from gm on 30 Nov 2023
Thanks Denise! We sure appreciate the great score. Have a Merry Christmas!

6/10 Okay

Joel

Business traveller
Disliked: Staff & service
We had to pay MN sales tax at the hotel before they would let us check in. We also paid the sales tax when the hotel was booked.
Stayed 1 night in Nov 2023
Response from Karen Davis on 30 Nov 2023
Thanks for staying with us Joel! Please complain to expedia LOUDLY for this. This is an issue that they need to fix and it drives us crazy! We enjoyed meeting you! Have a wonderful holiday season!

8/10 Good

Christina, Osage Beach

Stayed 2 nights in Nov 2023

10/10 Excellent

Joel

Stayed 1 night in Nov 2023

10/10 Excellent

Sue

Stayed 2 nights in Nov 2023
Response from Comfort Inn Albert Lea on 17 Nov 2023
Dear Sue,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel nice, and we appreciate your kind words.

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from Comfort Inn Albert Lea on 17 Nov 2023
Dear Barbara,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel nice, and we appreciate your kind words.

8/10 Good

Jon

Stayed 1 night in Nov 2023

6/10 Okay

Colleen

Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom and sheets just felt dirty still. Wasn’t a fan.
Stayed 1 night in Nov 2023
Response from Comfort Inn Albert Lea on 17 Nov 2023
Dear Colleen,Thank you for reaching out and sharing your concerns with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.

10/10 Excellent

KENT

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location right next to the truck stop
Stayed 1 night in Nov 2023
Response from Comfort Inn Albert Lea on 17 Nov 2023
Dear Kent,Thank you for reaching out and sharing your concerns with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.I would like to extend our apologies for the inconveniences you experienced during your stay. Your comments have been taken seriously, and we are committed to addressing these issues promptly to ensure a more pleasant experience for our future guests.

10/10 Excellent

Michael, Neveda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, I will be staying here again! Friendly staff.
Stayed 1 night in Nov 2023
Response from karen on 9 Nov 2023
Thank you for your kind words! We're thrilled to hear that you had a great experience during your stay. Our friendly staff is dedicated to ensuring your comfort and satisfaction. We look forward to welcoming you back for another stay.

10/10 Excellent

CONNIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected!
Stayed 1 night in Nov 2023
Response from karen on 9 Nov 2023
Thank you for your kind words! We're thrilled to hear that your stay exceeded your expectations. Our dedicated team is committed to providing a clean, safe, and comfortable experience for all our guests. We hope to welcome you back soon for another enjoyable stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Dont waste your money here
First of all, check in was fine but when i get up to my room i couldnt get the key to work so i went back to the counter where nobodh was and i dialed 0 for assistance like the sign said to do and nobody answered and nobody ever came to help. Went back to the room finally got the door open and was very dissapointed. The pictures on the website make it look way nicer than what it was. It was just another dingy hotel room that i was fooled into paying way too much money for. Hotels.com make it seem so much nicer than what it is. The shower curtain goes way to far beyond the tub that the floor gets soaked when you shower and the toilet wouldnt flush and the room had barely been cleaned and made up, you can forget about the last time it had really been deep cleaned. And then at checkout time, my ride wasnt quite there yet so my daughter and i were sitting on the couch by the front doors when some lady came and asked if we were waiting for a ride, i told here they were almost there, she proceeds to ask me to call a taxi. Why do i need to call a taxi if my ride was almost there? Was she going to pay the taxi for my ride home, 2 hours away? I highly doubt it. I also tried to tell somebody about the issues with my room but nobody ever came back to the desk. I could have gotten the same room for $40 cheaper right down the road.
Stayed 1 night in Nov 2023
Response from Karen on 8 Nov 2023
I sincerely apologize for the inconveniences you experienced during your stay with us. It's disheartening to hear about the issues with your room key, the room condition, and the unattended desk. Your feedback is valuable, and we will address these concerns promptly to improve our services. We strive to provide a clean, safe, and comfortable stay for every guest, and your comments will help us in achieving that goal. We appreciate your feedback and hope you give us another chance in the future.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Value priced, nice staff, good rooms/bed/linens. Pet friendly
Stayed 1 night in Nov 2023
Response from karen on 9 Nov 2023
We appreciate your positive feedback! It's wonderful to know you found value in your stay and enjoyed our friendly staff, comfortable rooms, and pet-friendly accommodations. Providing a great experience for our guests is our priority. We look forward to hosting you and your furry friend again in the future.

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from Comfort Inn Albert Lea on 23 Nov 2023
Dear Scott,Thank you so much for taking the time to leave a review! We are thrilled to hear that your stay at our hotel met your expectations and that you had a wonderful experience.We truly appreciate your feedback, and we look forward to the opportunity to welcome you back in the future.Best regards,Comfort Inn Albert Lea

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Price match was not authorized. Very frustrating. Hotel itself was nice
Stayed 1 night in Oct 2023
Response from Comfort Inn Albert Lea Comfort Inn Albert Lea Pr on 2 Nov 2023
Dear James,Thank you for reaching out and sharing your concerns with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.I would like to extend our apologies for the inconveniences you experienced during your stay. Your comments have been taken seriously, and we are committed to addressing these issues promptly to ensure a more pleasant experience for our future guests.Warm regards,Comfort Inn Albert Lea

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on 9 Oct 2023
k

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on 4 Oct 2023
Thank you for our exceptional 10 out of 10 review! We're delighted to have exceeded your expectations and made your stay truly remarkable. We look forward to welcoming you bck for another fantastic experience.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. The stay was very pleasant. The room was very clean and king size bead very comfortable. The only problem was I got charged by Expedia and Comfort Inn for taxes. Taxes were on my bill from Expedia and Comfort Inn charged me an additional $11.21☹️
Stayed 1 night in Sep 2023
Response from gm on 28 Sept 2023
Hi Annette! I am so sorry that expedia has stopped paying the state tax here in MN. They did collect for the city tax. Its been very frustrating for all of us! We are working with expedia to fix the situation. Thank you so much for staying with us!

10/10 Excellent

Thaddeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on 4 Oct 2023
Thank you so much for giving us a perfect 10 out of 10! We are thrilled that you had an exceptional experience during your stay. your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic visit. Safe travels!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got rest?!
Bed was comfy. Room was clean. So was bathroom. Would stay here again.
Stayed 1 night in Sep 2023
Response from gm on 28 Sept 2023
Thank you for chosing us! We hope to see you again soon!\

6/10 Okay

Steve

Travelled with partner
Right next to a truck stop and our room was on the side where they park. Semis leaving at 1:30 in the morning.
Stayed 1 night in Sep 2023
Response from gm on 4 Oct 2023
Thank you for taking the time to share your feedback. We appreciate your honest assessment and will certainly take your comments into consideration to improve our services. If there is anything specific that we can do better, please feel free to share. and we hope o have the opportunity to enhance our experience in the future. Safe travels!

10/10 Excellent

MIKE

Stayed 1 night in Sep 2023
Response from gm on 9 Oct 2023
Thank you Mike!

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from g on 9 Oct 2023
Thanks so much Dave!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from gm on 15 Aug 2023
Thanks for the review Michael! We look forward to seeing you again soon! Karen

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from gm on 15 Aug 2023
Thanks so much Mike! Karen

10/10 Excellent

Karilee

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in May 2023
Response from gm on 15 Aug 2023
Thank you for staying with us!Karen Davis

6/10 Okay

Shannon

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from gm on 9 Aug 2023
Thank you for staying with us!

10/10 Excellent

Mary, Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, very clean, updated reasonable.
Stayed 1 night in Aug 2023
Response from gm on 9 Aug 2023
Thanks Mary!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we're in town. Clean, comfortable rooms. We love that the dining/shopping/bar options are walkable. The staff is always friendly.
Stayed 1 night in Jul 2023
Response from gm on 1 Aug 2023
Thank you so much Julie! Karen Davis

6/10 Okay

Richard

Stayed 3 nights in Jul 2023
Response from gm on 15 Aug 2023
Hello Richard!Thank you so much for staying with us!We hope to see you again. Karen

8/10 Good

Jennifer

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The bed and bathroom were clean. The property is dated but it was clean and fine for a good night sleep. It was quiet even though the hotel was full.
Stayed 1 night in Jul 2023
Response from gm on 24 Jul 2023
Thank you so much Jennifer! We hope to see you again soon!Karen Davis

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from gm on 18 Jul 2023
Thank you for the great score! We hope to see you again soon!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean kind and courteous.
Stayed 1 night in Jul 2023
Response from gm on 17 Jul 2023
Thank you for choosing us! We hope to see you again soon!Karen

6/10 Okay

Bachiter

Stayed 1 night in Jul 2023
Response from gm on 9 Aug 2023
Thank you for choosing us!Karen

2/10 Terrible

susan

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from gm on 10 Jul 2023
Thank you for staying with us!Karen

4/10 Poor

Eileen

Disliked: Cleanliness
Very dirty.
Stayed 2 nights in Jun 2023
Response from gm on 3 Jul 2023
Hi Eileen! I am so sorry that you found us lacking! We hope to see you again!Karen