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Reviews of Best Western Hotel Santa Caterina

4 out of 5
Best Western Hotel Santa Caterina
Via Santa Caterina, 42/b, Acireale, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 392 reviews" "
Rating 8 - Good. 184 out of 392 reviews" "
Rating 6 - Okay. 23 out of 392 reviews" "
Rating 4 - Poor. 10 out of 392 reviews" "
Rating 2 - Terrible. 3 out of 392 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Kwong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super nice, and it’s a good place to stay and access the town. Would have liked to have access to a heated pool! Rooms are pretty small but comfy bed, and liked the outdoor patio
Stayed 2 nights in Feb 2024
Response from Fabiana Bonforte Front Office on 19 Feb 2024
Good morning,thank you very much for your advise.The room you booked was a standard one but, just for you to know, we have bigger rooms for three or four people. Yes, it would be great to have a heated pool, ours is just open all year but at the same temperature you have on the outside...Looking forward to have you as our guests soon,Best regards

10/10 Excellent

John, Colts Neck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit hard to find but oh what a find! Lovely room, helpful staff, excellent food, perfect view. And very very reasonable.
Stayed 1 night in Oct 2023
Response from Fabiana Bonforte Front Office on 13 Oct 2023
Hello John,thank you so much for your advise!It has been a pleasure for us too to have you as one of our guests!Hoping to see you again,Best regards

10/10 Excellent

Mark

Lovely property. Well appointed.
Stayed 2 nights in Jun 2023
Response from Valeria Mauro on 9 Aug 2023
Ciao Mark,thank you for your review!We hope see you again and soon!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with a really good restaurant! The room was clean and had a beautiful view of the ocean.
Response from Valeria Mauro on 20 Feb 2023
Dear Jimmy,thank you for your review, we are very happy to hosted you!Please contact us for your next travel in Sicily, we will be glad to meet you again.Best regardsValeria Mauro

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with amazingly large rooms and bathrooms. Really nice breakfast available and restaurant. The town center is walking distance and the area is safe. I highly recommend this property :-)
Stayed 1 night in Oct 2022
Response from Valeria Mauro on 12 Nov 2022
Dear Santiago,thank you for your review and for your score.We hope to meet you again.Best regardsValeria Mauro

10/10 Excellent

Lulu

Stayed 5 nights in Jul 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!
Everyone was SOOO nice! breakfast is GREAt staff are amazing restaurant for dinner was world class views and pool outstanding just loved this stay. They lent me a phone charger and let me check in early, they are just so nice. The bottled water in the fridge isnt free tho and I didnt realize so just be aware :) I did go buy a fluffy pillow as they are all flat and hard and I get migraines so am ridiculously picky, not their fault but if anyone else suffers as I do, bring something to soften the head.
Stayed 2 nights in Jun 2022
Response from Fabiana Bonforte on 29 Jul 2022
Hello Amanda, thank you very much for your review. It has been a pleasure for us to have you as one of our guests. We are sorry you discovered later that the minibar is not included in the rate of the room but we have in every room a book with all the information that can be useful for our guests. We are deeply sorry about your migraines, we have special pillows just for these cases, and we give them under request. We are here to help you 24h for 7 so, we would be glad to know if there is something uncomfortable for you in order to solve it. Looking forward to having you as our guest soon Best regards

10/10 Excellent

Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Fabiana Bonforte on 22 Nov 2021
Gent.mo Sig. Ole, la ringraziamo per la sua recensione. Con l'augurio di riaverla tra i nostri graditi ospiti, porgiamo Cordiali Saluti

8/10 Good

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Sep 2021
Response from Fabiana Bonforte on 29 Sept 2021
Dear Charles, thank you very much for your beautiful photo! It is a pleasure for us to know that you enjoyed your stay at our hotel. Looking forward to having you as our guests soon, we remain at your kind disposal Best regards

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Staff was so helpful on w. Food was good at the restaurant, rooms very clean
Stayed 2 nights in Oct 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was exceptionally kind and helpful. The beds were a bit hard; but, otherwise the rooms were comfortable and clean. We quickly discovered Catania was not the trip for us (too big, too much traffic, too many people). The staff was quick to advise a wonderful drive to Mt. Etna. It was a fabulous experience overall!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class restaurant with excellent food and knowledgeable staff, excellent service provided by Rita at the front desk, starting with the welcome we received. Rooms are well designed with plenty of charging stations, which is a must for travel these days.
Stayed 5 nights in Sep 2019

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
The room was nice we over looked the Mediterranean Sea. The food was good and the staff was very helpful.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely small hotel in an interesting area. Clean and well organised. The staff are friendly and helpful without being pushy. It has a lovely pool area and a good restaurant. Acireale is about 15 minutes slow stroll away, uphill there and downhill back to the hotel. The town is authentically Sicilian and most of the holidaymakers there are Italian. We had a lovely week there in August.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Claimed to have beach access but wasn’t yet open for the season. They gave us a 30% discount for one of our 3 nights as compensation.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 14 days and took day trips by car from Acireale. The hotel staff was friendly and helpful recommending places and restaurants to visit. It was a slight uphill walk into the center of Acireale but after two weeks of evaluating, we would stay there again rather than in the center. Acireale is a great place to visit. Everyone there was super friendly and helpful.
Stayed 14 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient with friendly, helpful staff.
Stayed 7 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Very nice stay. Excellent restaurant, beautiful view of the ocean from our balcony and the restaurant.
Stayed 1 night in Feb 2019

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel 10 mins walk from historic centre
Lovely room with 2 balconies and sea view, breakfast and evening food in restaurant both excellent
Stayed 3 nights in Oct 2018

8/10 Good

Ann, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find and convenient for visiting Mt Etna and Taormina
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good restaurant
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located for town centre with a good popular restaurant. We had a family room which was clean of reasonable size and well equipped.
Stayed 1 night in Jul 2018

6/10 Okay

gabrielle, london

Liked: Cleanliness, staff & service, room comfort
Hotel with nice restaurant
The staff were pleasant. View from room over shabby car park and flats (sea view limited) was a bit disappointing but we were only there for one night so not important. The loung area was attractive with views over the sea. The dining room was pleasant with sea views. The waiter brought out the fish to show us what we were considering ordering. The whole meal was delicious. It seemed popular with Sicilian people. The swimming pool was well maintained. The entrance to the hotel was in need of better signs and directions to Reception. Broken venetian blinds in Reception gave the hotel a slightly run down look.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit hard to find, but overall very nice
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Med View for Etna Excursion
We wanted an easy-access, quiet hotel with a med view for our planned day-trip to Etna, and that is exactly what we found here. The staff were friendly and capable and welcomed speaking to us in English. The restaurant was comfortable and the service was efficient and friendly. The menu was a real challenge to a vegetarian and gluten-free diet, but you could choose from almost every kind of meat you can think of.
Stayed 2 nights in Mar 2018

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Jacquie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable and welcoming overnight stay.
Perfect location for us, just close enough to the main town area. Excellent room with view of ocean very clean and comfortable. Staff were charming. Food was good. Able to park car and the pool looked most inviting.
Stayed 1 night in Oct 2017

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Lovely hotel with a good central location to travel up and fown coast
Stayed 3 nights in Sep 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Good food, helpful staff, clean tidy room with good sea views.And a great pool.
Stayed 10 nights in Sep 2017

8/10 Good

Buzzy, Shaw. Grt Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasing peaceful Gem of an hotel
If you want a quite relaxing holiday then this is a gem, set in tranquil surroundings and a great base to explore the local town of Acireale and the region. Blessed with friendly accommodating staff, lovely clean rooms, and great food. The walk into the town can be a bit challenging especially for those less able to walk however, Sicily is full of hills anyway and taxi`s are available at little cost.
Stayed 7 nights in Jul 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel in a good location for exploring
We spent 4 days in Sicily and were based at the Hotel Santa Caterina. The hotel was perfect - the rooms are lovely, the swimming pool was a nice way to cool down in the heat, the restaurant was excellent and the staff were very friendly. Aceriale itself has a few good bars and restaurants but is not as pretty as some of the other Sicilian towns. However it is a good base if you want to explore the Eastern side of the island and Mount Etna. Walking to Santa Maria la Scala is well worth the hike, take a swimming costume though so that you can sunbathe on the rocks and swim in the sea.
Stayed 4 nights in Jul 2017

8/10 Good

Andre

Liked: Cleanliness, staff & service, room comfort
Nice hotel with good restaurant and pool
Very nice staff. Really enjoyed our stay of 4 nights. Hotel rooms need to be maintained a little bit more. Pool is nice and well maintained. Breakfast is superb. Restaurant is very good with good views.
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sue, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel
Stayed here for 4 nights with friends. Drove past the entrance on arrival and had to take a detour to get back to it but once we arrived what a lovely surprise. The hotel staff are lovely. Our rooms both had French doors that led out onto the garden which was a nice place to gather and have a drink in the evening. The hotel is situated next to a busy road and railway line but we did not notice any excessive noise. We ate in the restaurant a couple nights and would also recommend this. The breakfast buffet was more than adequate although the boiled egg cooker took some getting used to! Swimming pool area was nice and the pool although not heated was nice a the end of a day sightseeing.

10/10 Excellent

Nicoletta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restuarant in the hotel was FAB!!!
We loved the Santa Caterina hotel, and would highly recommend it to anyone, families, couples, singles. It is in a great location to visit many of the beautiful towns surrounding it, Etna, and Catania. Acireale is Baroque as is much of this part of Italy and very close to the Isole Ciclope of Odyssey fame. Fabulous area, great food, local life.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy staying at this hotel and are repeat visitors. Comfortable room, good breakfast, friendly staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with character
Generally a good standard hotel though not 4 star...lovely pool and decent sized room. Reception greeting lacks information unless you ask all the usual questions. Wifi, breakfast times, facilities and the safer way of leaving the hotel for the town.(ask them to open back gate). Good breakfast choice. Shower in our room clean but the edges need a good deep clean between frame and glass. Small table on grass outside rooms lovely. steep walk down and up to the Nature Reserve which also has a cafe with sun bathing area. Nature Reserve possibly a broad term in the sense of what you may see... Well placed for the town (10/15 mins) with some excellent fish restaurants. We would return to this hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

AJOHN, London

Liked: Cleanliness, staff & service, room comfort
Nice hotel with a wonderful view
We stayed in Hotel Santa Caterina for 6 nights on our maiden trip to Sicily. The hotel is a little difficult to access by car and the GPS directions takes you through the one way Santa Caterina street. But once you reach the hotel, the views of the sea are breathtaking. The rooms are nicely decorated with basic amenities, and we found the mattress very comfortable for a good night's sleep. Each room has access to a terrace overlooking the sea. The staff at the hotel are very helpful and extremely pleasant to converse with. They do speak English and are well versed with tourist attractions that the area has to offer. The restaurant at the hotel seems to be very popular with the local residents and tends to be busy. Their pizzas and main dishes were delicious and quantities very generous. Would recommend making a reservation to get good tables. Overall, we had a great experience staying at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice rooms, friendly staff Great restaurant, excellent breakfast A bit far from Catania but worth the drive

8/10 Good

Bill, Den Haag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the Sun
Pleasant Staff, enjoyed both the breakfasts and dinners.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
not a good location
the dinning room staff was great all meals......the hotel is in a bad location to get to and from.....my refrigerator was broke for the three days i was in the hotel and the front desk would not get me a new one

8/10 Good

Bill, Den Haag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable stay
Staff extremely helpful, location hard to get to. Restaurant worth checking out, prices reasonable service excellent (ask for Marcello), he chocolate cake is to die for.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
sicily trip
it was nice but hard to get to hotel in car...........the staff was great

8/10 Good

Alana

Liked: Cleanliness, staff & service, room comfort
First of all yes, this hotel is hard to find if your gps has taken you via the old centre. Once you get there parking is available but can fill up. Two staff were great (restaurant manager and his blonde side kick) but the rest were cold and short. The food is of good quality in the restaurant and priced in the mid range. Drinks are expensive and the laundry prices are ridiculous. We were unable to locate a self service one in the area so make sure you clean your clothes before you arrive. The rooms are comfortable and clean although there are some obvious signs of age. The bathroom was good and toiletries were nice. Breakfast was quite average for the star rating. It is fine as a base but there are probably better value options available.