Exterior detail

Reviews of East Airport Guesthouse

3 out of 5
East Airport Guesthouse
77 martei gidigoro street, East Airport, Accra

Reviews

6.0
Rating 10 - Excellent. 5 out of 36 reviews" "
Rating 8 - Good. 8 out of 36 reviews" "
Rating 6 - Okay. 10 out of 36 reviews" "
Rating 4 - Poor. 7 out of 36 reviews" "
Rating 2 - Terrible. 6 out of 36 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

MOHAMED

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old building, and price they charging and price expertia is charged is big different, expertia write this is 3 star, this place is not 1 star
Stayed 16 nights in Aug 2021
Response from YK on 3 Sept 2021
Thanks for your feedback. We always strive to do better

2/10 Terrible

solomon, killeen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse place ever
The pictures online are fake, it's not the exact in person I would never recommend it to anyone
Stayed 2 nights in Oct 2017
Response from YK on 12 Oct 2018
Sorry if we didn’t meet your expectations. We thrive to make things better. Thanks for your review

10/10 Excellent

king, washington dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The lady at the front desk was extremely helpful and her attention to detail was great .Will definitely return because of her service.
Stayed 2 nights in Aug 2017
Response from Yaw on 20 Aug 2017
Thanks for your feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Not advisable.

6/10 Okay

jane, BC Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Outdated and poorly maintained guest house
Arrived at night to a poorly lit non air conditioned office. No equipment noted-signed in to a notebook! One staff on duty very helpful but minimum bare bones amenities. Our room was very spacious, air conditioned and though outdated with furnishings,clean. Hot water in bathroom but poor water pressure and torn shower curtain. Provided mobile internet in room. Breakfast was included, tea with bread and egg. We were met at the airport by their contracted driver but the next am had to take a cab, which the one staff called for us. Overall,pleasant staff but the outdated condition was not worth the $115Cdn we spent.
Response from Yaw on 19 Sept 2016
Thanks for your review

10/10 Excellent

Richard, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect price for a close to the airport hotel
There are many nearby airport hotels, but this was by far the cheapest I found. And for the price paid, I rate it very highly. Down a non-tarmacadamed road (so what?) it is a haven of peace and tranquility. Our room was huge, everything worked, the bed was comfortable. The receptionist made us breakfast for 6.15 a.m. so we could get to the airport for 7.00 a.m. Please be warned Accra Airport (for RwandAir departures) is HAND SEARCHING baggage and this will take time. So allow plenty. The staff were very friendly, and if I need an Accra Airport hotel again, this is where I will reserve.
Response from Yaw on 28 Nov 2015
Thank for your comment. We trove hard to make your stay a memorable one.

2/10 Terrible

JF

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services poor, and the breakfast is a joke.
Response from manager on 14 Nov 2015
Thanks for your comment. We strive t make everyone's stay as comfortable as possible.

8/10 Good

Claire, Newcastle, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet stay near the airport -good if you need to catch an early flight.
Response from manager on 14 Nov 2015
Thank for your comment we appreciate it.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, but not great.
Not worth the price. I can spend less in the USA and get a better place. Small bed, only people there but couldn't get breakfast early (had flight to catch). People were friendly, but maybe worth half the price. Wifi cut on and off every few seconds.
Response from manager on 26 Sept 2015
We appreciate your comment.

8/10 Good

Renaud, cotonou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agreable Guesthouse
We enjoyed our stay in this Guesthouse. The price is very attractive to compare with the confort and the standing. Good service room and agreable staff. We recommand for all the tourists.
Response from manager on 12 Sept 2015
Thanks for the review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
I did not stay long at the hotel because the conditions were not favorable.

8/10 Good

Paul, Bolgatanga/Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising value for the price, highly recommended
I believe it is incredible value for the price. I wanted something which was accessible to/from the airport and the American embassy, and got exactly that (10 to 15 GHC one way to each of these places, don't pay more than that). There is also a driver for hire, if you need some more exotic service (like getting somewhere at 4am to catch a bus, etc). Walking distance to a major mall (The Palace) and a bunch of high quality eating places. Short drive to the Accra mall (10-15 GHC), where you can find whatever you need (plus a cinema). The internet can fluctuate in quality, but I am not sure that is this guesthouses's fault, more the local internet infrastructure. Tether to your smartphone as a backup, and you will always be online if needed. Overall, surprising value for the price, pleasantly surprised.
Response from manager on 2 Jun 2015
Thanks for your comment. We try to make our quests as comfortable as possible.

2/10 Terrible

Enie, Nigeria

Try something else!!!!
Power/Light is not for 24/7 Wifi was not working perfectly Breakfast was shabby and Reception was poor
Response from Yaw on 2 Jun 2015
Thanks for your comment. We work hard to improve based on customer feedback. Unfortunately Ghana is faced with lots of power challenges now hence the instability of power and internet.

6/10 Okay

Verified traveller

Liked: Room comfort
close to airport
the room was very spacious, was a bit disappointed in cleanliness of bathroom...issue with dirty shower curtain...thick dust on shower window but aside from that the room appear clean! the staff was just ok...not reALLY SHOWING GOOD CUSTOMER SERVICE SKILLS..JUST OK....DIDNT FEEL WELCOMED...BUT SHE WAS OK...ROOM SERVICE WAS A DISAPPOINTMENT,,,BRINGING A EGG SANDWICH FOR BREAKFAST WAS THEIR IDEA OF ROOM SERVICE..NO RESTAURANT/ KITCHEN ON SITE TO ORDER ANYTHING ELSE...NO CHOICES,,,EGG SANDWICH FOR BREAKFAST THATS IT .. AND TEA..... I ARRIVED BY 1 PM READY TO ORDER FOOD...NOTHING AVAILABLE....BUT THE ROOM WAS VERY NICE,,,SPACIOUS...HOTEL VERY DARK A BIT GLOOMY
Response from YAW on 17 Mar 2015
Thanks for spur comment. We thrive each day to improve n our service. Unfortunately we are a bed and breakfast hotel so we do not have a restaurant. As to the power outages , its a problem we are facing as a country now. We apologize for any inconvenience that might have cause. The Stanley generator hopefully served the purpose.

8/10 Good

geir, Skedsmokorset

Liked: Cleanliness, staff & service
Good hotel
Nice hotel,big room with much space. very good service and friendly persons. Wifi was very unstabel.Light off every day.
Response from manager on 23 May 2015
Thanks for your comment . We thrive each day to make our guest as comfortable as possible.

4/10 Poor

Rodney, Michigan, USA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Facility Upgrade needed
Had to notify hotel staff to get proper water pressure too often before I took a shower (I think the pump was turned off too frequently or never reset after power outage), breakfast needs more if a full breakfast is given and you only get eggs, toast and tea, some type of meat and some type of vegetable or fruit. Toilet stop flushing (flap chain broke and needed to be reattached) for two days and I had to open top of toilet and open flap to flush the waste for two days until they repaired the chain/flap attachment)
Response from Manager on 18 Jul 2015
Thanks for your comments. we strive to make our guests as comfortable as possible. We appreciate your business and take each comment very seriously.

6/10 Okay

Olatomiwa

Liked: Cleanliness, property conditions & facilities, room comfort
Response from manager on 14 Mar 2015
THANKS FOR YOUR COMMENT

10/10 Excellent

Jessy, Red Bluff,Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treated with Respect
When I get total Customer Service day and night, it makes staying away from home so much easier, loved the staff at East Airport Guesthouse would highly recommend this hotel to anyone staying close to the airport and easy ride to and from Kotoka Int'l
Response from Manager on 30 May 2015
Thanks for your comment we work each day to give our customers a best service possible.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious.
Friendly staff and close to the airport. I would stay here again!
Response from Manager on 30 May 2015
Thanks for your comment we work each day to give our customers a best service possible.

2/10 Terrible

Bunmi, Lagos, Nigeria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor location and amenities
Bad location with terrible roads, hotel amenities bad too.
Response from manager on 31 Jan 2015
Thanks for your comment we work each day to give our customers a best service possible.

6/10 Okay

KISHOR, DUBAI

Liked: Room comfort
Disliked: Staff & service
OK For transit stay
Response from manager on 3 Jan 2015
Thanks for your comment . we appreciate it.

2/10 Terrible

Stephen, Toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary location
I paid for two days stay in that hotel but did not feel safe to stay because the rooms have no security lock that could be counted on while sleeping. The hotel is isolated as well. Won't recommend but if you plan to live in this hotel, please do not think about the price . Consider your security.
Response from manager on 3 Jan 2015
Thanks for your comment.We always appreciate feed back. Since its a small place we try to attend to each individuals needs and try to resolve issues .If I will recollect you said your family wanted to stay with a relative at a location further away from the airport. Our rooms have burglar proof windows, our doors are electronic key carded and as such you can only open from inside without the proper key . Each door is wooden with an inner metal lining and all the doors have two extra locks behind it. Our hotel is located off the main street to avoid all the noisy of passing traffic. it is located in the middle of a residential area where we get a constant patrol of police vehicles at night. Because it a small size hotel we lock our gates by 11pm and only let known guest in. once again we are sorry if this wasn't a good fit for you. We can assure you that ever since our commencement we have not had a single burglary issue.

6/10 Okay

Dee, London, UK

Liked: Staff & service
Great Staff, needs to improve on basic facilities.
The hotel staff were friendly, very helpful and did all they could to make one comfortable. The breakfast was served promptly at 7am, I enjoyed every bit of it, the AC was superb and the room was fairly large and spacious. The Internet was okay, but the supply was not regular as I expected, because it was what attracted me to the hotel in the first place, so not getting it regularly interrupted my work flow. Electricity was also not regular, the generator was turned off at intervals, making it very discomforting. The hot water supply was very poor. All in all, the experience was okay, the staff made it great and I would definitely go back, if I am visiting that area again.
Response from Manager on 4 Apr 2015
Thanks for the comment we greatly appreciate it. . We apologize for every inconvenience caused. Unfortunately our internet service provider was having some challenges during the raining season and hence the temporal interruption in the internet service. It has however been resolve though . We hope you will have a better experience next time round.

6/10 Okay

Nate, Kumasi

Liked: Staff & service
OK hotel near the airport with shuttle service
fine hotel close to the airport with a shuttle service. Room was comfortable.
Response from Manager on 4 Apr 2015
Thanks for your comment and business we greatly appreciate it.

6/10 Okay

jackie, w.

Okay hotel close to airport.
The WiFi did not work..The bed was so hard to lie on..my back n side still hurts...
Response from Manager on 7 Feb 2015
Thanks for the feedback. We apologize for any inconvenience we might have caused you. We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

10/10 Excellent

alethanegos, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great experience, quite different from what I expected considering the price. If I visit Ghana again, I will definitely stay there
Response from manager on 11 Oct 2014
Thanks for your review .We are glad you had a pleasant stay. We appreciate your business and take every comment or suggestion into due consideration. We work harder each day to make our quests have a wonderful experience.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Response from manager on 11 Oct 2014
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

8/10 Good

Stefan, Bamako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over night stay between flights.
close to the airport, quiet location, spacious rooms, clean. Hotel staff very courteous and helpful. Good place for short stop-over in Accra
Response from Manager on 24 Jan 2015
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

8/10 Good

Metraveler, Georgia

Liked: Cleanliness, property conditions & facilities, room comfort
thanks
I think the best thing about this place is the staff. They will do everything to help you. The manager took me with his car to go find a taxi for me to go the store and for my airport trip early in the morning for 8 am flight. It was a bit difficult to find the place but once I got the manager on the phone, it is actually very easy place to find.
Response from manager on 27 Sept 2014
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Convenient & Affordable Stay in Accra
I enjoyed my entire stay at the east airport guest house. The staff was very professional and friendly - made me feel at home. The room very spacious, amenities were excellent, including free wireless. The location of the hotel is another plus. Note far from the airport and yet very close to many business centers which allowed me to conduct my business affairs very effectively and efficiently. Overall, I rate this hotel as excellent and would stay there again anytime I visit Accra.
Response from Manager on 24 Jan 2015
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

6/10 Okay

Stefan, Bamako

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stop-over hotel in Accra
since I only stopped over for less than a day, I looked for an 'all in one' package that includes airport shuttle, B&B service. Collection from the airport went smooth, but I had to wait for almost one hour for the return trip to the airport and came into a no-comfort zone fearing that I may be too late for the check-in. Not pleasant! The receptionist did not know what to do about it.. I was also surprised that shuttle service had to be paid although the Expedia information shows it as 'complimentary' which in my understanding means -free of charge. My error, put it down to language barrier. Guests should also note that the bar service is on demand i.e. the hotel staff will buy outside what you want to drink and that there is no restaurant facility. A good spot to rehydrate and eat and within walking distance is the Eden Tree pub, which I found pleasant. Overall rating: This guesthouse is good for a stop over, one should not expect too much, though.
Response from Manager on 24 Jan 2015
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.

4/10 Poor

Markus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Likainen ja lupaa enemmän kuin antaa.
Huone oli tilava mutta likainen. Henkilökunta kyllä siivosi huoneen ja veivät likaisen maton pois, kun sitä vaadimme. Rakennusta ei ollut pidetty hyvässä kunnossa. Pieniä korjauksia olisi saanut tehdä joka puolella mm. sähköasennukset olivat paikoin vaarallisia. Suihkusta ei tullut kunnolla vettä. Sähköt olivat alueella usein ja pitkään pois päältä (normaalia Ghanassa), mutta vaikka generaattori oli olemassa sitä ei suostuttu pitämään päällä, kuin muutama tunti aamulla ja illalla. Henkilökunta yritti vain keksiä erillaisia syitä miksi generaattoria ei voinut pitää koko ajan päällä.

4/10 Poor

Bernd, Berlin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Einfaches Hotel in Flughafennähe
Für eine Übernachtung in Flughafennähe ok, aber nicht für mehr. Frühstück sehr spartanisch.
Response from manager on 26 Dec 2015
Thanks for your response. We appreciate your business.

8/10 Good

geir, Skedsmokorset

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Nice hotel. Big room with much space. Frendly persons.
Response from manager on 23 May 2015
Thanks for your comment . We thrive each day to make your stay as comfortable as possible.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
een goedkope overnachting tussen 2 vluchten
correcte afhandeling van pick up en drop off luchthaven, telefonisch op voorhand te afspreken, 10 usd / rit
Response from Manager on 30 May 2015
Thanks for your comment we work each day to give our customers a best service possible.

6/10 Okay

Herman, Heerenveen

Liked: Cleanliness, staff & service
Close to the airport, decent hotel
The most positive thing about the hotel is the distance to the airport. But be aware, not all taxi drivers know their way around the 'East Airport' area, so be sure to print out a small map or enable roaming on your phone (Google Maps). The hotel is ok, not very modern, but clean and for this price you can be satisfied with the accommodation. The breakfast is not great, but he, there are plenty restaurants in the neighbourhood. Friendly staff.
Response from Manager on 24 Jan 2015
Thanks for your review . We appreciate your business and take every comment or suggestion into due consideration. We work each day to make our quests have a wonderful experience.