All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hotel Management Team on 12 May 2024
Dear Ms. Alma,We're glad you had a great experience!Looking forward to welcoming you back in near future!Regards,Hotel Management Team
4/10 Poor
Taylor
Travelled with group
5 May 2024
Liked: Cleanliness
Disliked: Staff & service
Wi-Fi doesn’t work well. Staff knocked on our door late at night to get my friends ID because they forgot to ask when we checked in. We were trying to sleep!
Taylor
Stayed 1 night in May 2024
Response from Hotel Management Team on 12 May 2024
Dear Mr. Taylor,Thank you for your feedback. We apologize for the inconvenience caused by the Wi-Fi and the late-night disturbance. We'll address these issues promptly.Regards,Hotel Management Team
Response from Hotel Management Team on 25 Mar 2024
Dear Mr. Alexander,Thank you for your kind words! We're delighted you enjoyed the atmosphere during your stay.We look forward to welcoming you back in near future!Regards,Hotel Management Team
10/10 Excellent
Sean
Travelled with partner
27 Feb 2024
Met all of our needs in a pleasant setting
Sean
Stayed 3 nights in Feb 2024
Response from Hotel Management Team on 28 Feb 2024
Dear Mr. Sean,Delighted to hear we hit the mark! Thanks for the kind review.We look forward to welcoming you back in near future!Regards,Hotel Management Team
10/10 Excellent
Tariq
Travelled with family, Travelled with family and small children
Everything was boxed off, gretal with family and younger kids, feel safe, plus nice big resort, dining was limited so had to. Catch taxis for meals however easier alternative to. Order online. Abu. Dhabi is nice place, much quieter a slower then dubai.
Tariq
Stayed 5 nights in Feb 2024
Response from Hotel Management Team on 27 Feb 2024
Dear Mr. Tariq,We're delighted you had a wonderful time with your family and felt safe at our resort. Thank you for your feedback regarding dining options, we'll work on improving this. We're glad you enjoyed Abu Dhabi's charm. Looking forward to welcoming you back!Regards,Hotel Management Team
Response from Hotel Management Team on 27 Feb 2024
Dear Valued Guest,Thank you for your perfect score! We're thrilled you had such a fantastic experience. Can't wait to host you again!Regards,Hotel Management Team
6/10 Okay
Anita
6 Dec 2023
Anita
Stayed 1 night in Nov 2023
10/10 Excellent
Tomas
Travelled with family
23 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Tomas
Stayed 1 night in Nov 2023
Response from Hotel Management Team on 24 Nov 2023
Dear Mr. Thomas,Thank you so much for your fantastic 10/10 rating! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon.Best Regards,Hotel Management Team
Response from Hotel Management Team on 27 Oct 2023
Dear Mr. Tomas,Thank you for the perfect 10/10 rating! We're delighted to know you had a wonderful experience with us. Your positive feedback motivates our team to keep delivering exceptional service. We can't wait to welcome you back.Best Regards,Hotel Management Team
We were just elated with the service we were provided at this beautiful hotel. Really. It was unbelievable! We were given royal treatment the entire time we were there.
Douglas
Stayed 1 night in Oct 2023
Response from Hotel Management Team on 22 Oct 2023
Dear Mrs. and Mr. Lacroix,Thank you for your kind words! We're delighted to hear that you had an unforgettable experience at our hotel. We look forward to welcoming you back soon!Best Regards,Amina CemanFront Office Manager
4/10 Poor
Aston
19 Oct 2023
Aston
Stayed 1 night in Oct 2023
Response from Hotel Management Team on 22 Oct 2023
Dear Ms. Megan,We're sorry to hear that your experience fell short of expectations. Please feel free to share more details so we can improve and make your next stay better. Thank you for your feedback.Best Regards,Hotel Management Team
I had been considering this hotel for quite some time but was always on the fence. Needless to say, I was pleasantly surprised.
Are they the nicest rooms in Abu Dhabi? No. But the room was clean and spacious (it was a full one-bedroom apartment with a massive terrace) - the staff was helpful and friendly. I will definitely book here again.
Dustin
Stayed 2 nights in Oct 2023
Response from Hotel Management Team on 14 Oct 2023
Dear Mr. Dustin,We're thrilled to hear you had a pleasant surprise during your stay! Clean and spacious accommodations, along with friendly staff, are what we strive for. We can't wait to welcome you back for another great experience in the future. Thank you for choosing our hotel! Best Regards,Hotel Management Team
Response from Hotel Management Team on 9 Sept 2023
Dear Mr. Saeed,Thank you for your fantastic 10/10 rating! We're thrilled to hear you had such an enjoyable stay. We look forward to welcoming you back soon!Best Regards,Hotel Management Team
Response from Hotel Management Team on 9 Sept 2023
Dear Valued Guest,We're delighted to hear you found our environment calm. Thank you for sharing your experience!We look forward to welcoming you in near future!Best Regards,Hotel Management Team
Response from Hotel Management Team on 23 Jun 2023
Dear Ms. Amna,Thank you for taking the time to leave a review of your recent stay with us, and for rating your experience 8 out of 10. We appreciate your feedback and value your input.We are pleased to hear that overall, you had a positive experience during your time at our hotel. We constantly strive to provide the best possible service and amenities to our guests, and your rating indicates that we are on the right track.In order to further improve and enhance our offerings, we would greatly appreciate any specific feedback or suggestions you may have regarding areas where we could have earned a higher rating. Your insights will assist us in identifying areas for growth and ensuring that we continue to meet and exceed our guests' expectations.In order to further improve and enhance our offerings, we would greatly appreciate any specific feedback or suggestions you may have regarding areas where we could have earned a higher rating. Your insights will assist us in identifying areas for growth and ensuring that we continue to meet and exceed our guests' expectations.We look forward to welcoming you back in near future!Best Regards,Hotel Management Team
6/10 Okay
Jerold
30 Mar 2023
Jerold
Stayed 1 night in Mar 2023
Response from Hotel Management on 24 Apr 2023
Dear Mr. Jerold,Thank you for taking the time to rate your recent stay with us. While we're glad that you chose to stay with us, we're sorry to see that we didn't quite meet your expectations during your visit.We would greatly appreciate any feedback or comments you may have on what we could have done to improve your experience. We are always looking for ways to improve our services and exceed our guest's expectations.If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out. We would love the opportunity to address any concerns and ensure that your next stay with us is exceptional.Thank you again for your feedback and we hope to have the chance to welcome you back in the future.Sincerely,Hotel Management
6/10 Okay
Ali
23 Mar 2023
Ali
Stayed 2 nights in Mar 2023
Response from Hotel Management on 18 Apr 2023
Dear Mr. Ali,Thank you for your time to leave us the review.We look forward to welcoming you back in near future to experience our improved services.Best Regards,Hotel Management
Dear Ms. Reema,Thank you for your time to leave us your kind feedback.We look forward to welcoming you back in near future!Best Regards,Hotel Management
Dear Ms. Margaret,Thank you for your time to leave us the review.We look forward to welcoming you in near future!Best Regards,Hotel Management
2/10 Terrible
Irene
23 Jan 2023
They give me studio and I make booking for 1 bedroom
Please refund the amount
Irene
Stayed 1 night in Jan 2023
Response from Management on 27 Jan 2023
Dear Ms. Irene,Greetings!Thank you for your time to leave us the review.May we please share with you that you have originally booked One bedroom Suite Middle Floor and you stayed in the same room type. The registered room number was in B Block. One bedroom Suite has a large bed, bathroom, living room, fully equipped kitchen.We would be happy to be at your service in near future and offer discount to the next room category to enjoy more comfort.Best Regards,Management
8/10 Good
Margaret
8 Dec 2022
Margaret
Stayed 1 night in Dec 2022
Response from Amina Ceman on 11 Dec 2022
Dear Ms. Margaret,Thank you for your time to leave us the review.We look forward to welcoming you in near future!Best Regards,Hotel Management
Place was horrible , was dusty and not clean and sheets were smelly , even the welcome paper on the bad was an old paper stained . we checked out after 1 hour from our stay
fadel
Stayed 1 night in Nov 2022
Response from Amina Ceman on 3 Dec 2022
Dear Mr. Fadel,First and foremost thank you for taking the time to share your feedback with us!We would like to express our apologies that you had a negative experience in our hotel.We would like to express our apologies that you had a negative experience in our hotel.Kindly be advised that we will definitely share your concern with our Higher Management and take an action.We hope your next visit will be a pleasant stay and we look forward to welcoming you back!Best Regards,Amina CemanFront Office Manager
8/10 Good
Margaret
17 Nov 2022
Margaret
Stayed 1 night in Nov 2022
Response from Hotel Management on 19 Nov 2022
Dear Ms. Margaret,Thank you for your time to leave us the feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming you back in near future!Sincerely,Hotel Management
Very unique hotel in the way it was set out. Lovely pool area(no poolside bar) lovely coffee and breakfast area and mall for shopping and evening eating out. Very good value for money
Jocelyn
Stayed 4 nights in Oct 2022
Response from Amina Ceman on 10 Oct 2022
Dear Ms. Jocelyn,Greetings!Thank you for your time to leave us your kind feedback.We look forward to welcoming you back!Best Regards,Amina CemanFront Office Manager
2/10 Terrible
Schahnaz
12 Aug 2022
Schahnaz
Stayed 1 night in Aug 2022
4/10 Poor
DARLENE
Travelled with group
2 Jul 2022
Liked: Cleanliness
Reservation was not for a pool side view room but was not granted. Room given was at the very end very far from the pool area.
DARLENE
Stayed 1 night in Jul 2022
Response from Reservation on 30 Jul 2022
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Betty
28 Jun 2022
Betty
Stayed 1 night in Jun 2022
4/10 Poor
Cristiana
2 Jun 2022
Disliked: Property conditions & facilities
Outdoor area
Cristiana
Stayed 1 night in May 2022
Response from Reservation on 30 Jul 2022
Thanks for staying with us. We appreciate your feedback!
Great for Families with young children, staff and everyone really friendly, supermarket in mail just a couple of minutes walk.
Different restaurants, with a chippy that does real fish and chips
Please put toiletries next time. I’ve been in that resort for couple of times but still no toothbrush and slippers you still need to ask at the reception.
This is one of my favourite places to stay!
Chilled out, relaxed atmosphere. Fabulous pools area and facilities. Lovely little shops plus Al seef mall so accessible. Great for a couples retreat or even a nice little family get away.
Louise
Stayed 1 night in Jan 2022
6/10 Okay
Maryam
Travelled with family and small children, Travelled with partner
The property is amazing for families and the staff give a 5* service always but since our previous stay in feb 2020 the property condition has gone down hill. I have expressed this to reception before I left. The property needs serious updating if they are going to compete with other locations but I will return to give it another chance as we always love the family friendly vibe and the amazing service from staff :-) thank you again
Great location and community; really pleasant and secure resort. Plenty of quality food and beverage options within the environs and the staff were really friendly. A super location for young families and the accommodation allows for 'breathing' space. If staying in Abu Dhabi - this is a great option and whilst not being in the heart of the city or Yas, it is conveniently located to get where you need to go.
Response from Reservation Department on 10 Oct 2021
Dear Valued Guest,
Greetings from Al Seef Resort & Spa by Andalus!
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times to our esteemed guests staying with us. My sincere apologies that we have not been able to do this during your recent visit.
We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please rest assured that all your comments and feedback will be shared with the senior management. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments.
Best regards,
Reservation Department
Response from Reservation Department on 13 Sept 2021
Dear Valued Guest,
Greetings from Al Seef Resort & Spa by Andalus!
Thank you for sharing this gracious piece of feedback. I am delighted that you had a fantastic experience on your recent stay with us, and I will most certainly pass on the kind feedback to all our staff members. We look forward to welcoming you back in the future for another memorable stay.
Again, thank you for sharing your comments.
Best regards,
Reservation Department
8/10 Good
Sebghatullah
2 Sept 2021
Sebghatullah
Stayed 1 night in Aug 2021
8/10 Good
Verified traveller
8 Jul 2021
Verified traveller
Stayed 2 nights in Jul 2021
Response from Reservation Department on 18 Jul 2021
Dear Valued Guest,
Greetings from Al Seef Resort & Spa by Andalus!
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times to our esteemed guests staying with us. My sincere apologies that we have not been able to do this during your recent visit.
We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please rest assured that all your comments and feedback will be shared with the senior management. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments.
Best regards,
Reservation Department
4/10 Poor
Verified traveller
1 Jul 2021
Disliked: Staff & service
Verified traveller
Stayed 2 nights in Jun 2021
Response from Reservation Department on 18 Jul 2021
Dear Valued Guest,
Greetings from Al Seef Resort & Spa by Andalus!
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay with us did not meet your expectations as it is our utmost concern to provide the best experience at all times to our esteemed guests staying with us. My sincere apologies that we have not been able to do this during your recent visit.
We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please rest assured that all your comments and feedback will be shared with the senior management. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments.
Best regards,
Reservation Department
Response from Reservation Department on 17 Mar 2021
Dear Valued Guest,
Greetings from Al Seef Resort & Spa by Andalus!
Thank you for sharing this gracious piece of feedback. I am delighted that you had a fantastic experience on your recent stay with us, and I will most certainly pass on the kind feedback to all our staff members. We look forward to welcoming you back in the future for another memorable stay.
Again, thank you for sharing your comments.
Best regards,
Reservation Department