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Reviews of Marcliffe Hotel and Spa

5 out of 5
Marcliffe Hotel and Spa
North Deeside Road, Pitfodels, Aberdeen, Scotland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 70 out of 96 reviews" "
Rating 8 - Good. 20 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 1 out of 96 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carly on 29 Mar 2024
Good afternoon George,Many thanks for the excellent feedback. We hope you enjoyed your stay with us here at the Marcliffe and we hope to welcome you back in the future.Kind regards,

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024
Response from The Marcliffe Hotel on 9 Feb 2024
Dear Mr Thomson,We are disappointed to see your review. Can you tell us where we went wrong so we can try and learn from this?

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Marcliffe Hotel on 9 Feb 2024
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was nothing you could really say it was just perfect thankyou all for making my birthday special
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just great
Great place to spend the night for my wife's birthday
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed 2 stays here and loved the experiences A first class hotel. Would recommend to anyone visiting Aberdeen.
Stayed 3 nights in Nov 2023
Response from The Marcliffe Hotel on 11 Nov 2023
Thank you for your review. We look forward to welcoming you back some time in the future.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole experience, a great place to stay when in the Aberdeen area. Thoughly recommend
Stayed 3 nights in Nov 2023
Response from Nicola on 9 Nov 2023
Thank you for your review. We are delighted you enjoyed your stay with us. We hope to welcome you back some time in the future.

10/10 Excellent

Alastair, Reading

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just one night, but very welcoming, helpful staff; spacious room with huge comfortable bed; excellent quality breakfast.
Stayed 1 night in Sep 2023
Response from Diane on 15 Sept 2023
Thank you very much Alastair for taking the time to review our hotel and also for your lovely compliments with regards to your stay.We do hope that you will come and stay with us again.Diane

10/10 Excellent

Ewan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms. Great staff. Fabulous food.
Stayed 1 night in Aug 2023
Response from Nicola on 14 Aug 2023
Thank you for your review, we appreciate your comments.We hope to welcome you back some time in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful!
Stayed 1 night in Jun 2023
Response from Nicola on 8 Jun 2023
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Service here is incredible. Well-staffed, experienced, attentive-- the highlight of the stay. Setting is Scottish suburban and visited in the off-season so didn't get a sense of the grounds. Food and beverage had a formality that were worth the trip.
Stayed 2 nights in Feb 2023
Response from Nicola on 7 Feb 2023
Thankyou for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
5 star? Hardly
We were given one key - placed in a slot to keep electrics on: Fine, until one of us wanted to leave and return to the room. The room was lovely and the bathroom spacious. However, it was cold and the heater inoperative. I slept with socks on too. The towel rail was nice and hot. The ceiling light at the door didn't work and bedside lights shaded and so far from bed that reading not at all easy. In the morning the room was cold and the towel rail also. Neither was operable by me. There was a small amount of black mould behind the bath taps. Altogether not great. Shame really cos it could be fabulous .
Stayed 1 night in Nov 2022
Response from The Marcliffe Hotel on 30 Nov 2022
Good morning. Thank you for your review and we are so sorry to read about your recent stay.On check out you did make us aware of this and we had our maintenance team check the room after you left and it has been discovered the towel rail was faulty and we can only apologize for this and thank you for informing us as this has now been rectified with your feedback.Please accept our sincere apologies and we do hope we can welcome you back to the Marcliffe some-time in the future.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back! And not one time
Amazing. Quality with everything is outstanding. Food is top notch. Only small note is the dog friendly. Yes, you can bring a dog but only to the one room type (which was nice enough), and dogs are not allowed in the bar, only in the lobby. That was a bit of a disappointment but the whole overall stay was brilliant
Stayed 1 night in Nov 2022
Response from Nicola on 17 Nov 2022
Thank you for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back again some time in the future.

8/10 Good

Jenni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in a lovely hotel! Food at dinner was fab too.
Response from Nicola on 9 Nov 2022
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

10/10 Excellent

Cicelia

Stayed 2 nights in Oct 2022
Response from The Marcliffe Hotel on 18 Oct 2022
Thank you for your review & we hope to welcome you back some time in the future.

8/10 Good

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 5 star
Hotel was nice but room not 5 star been in better rooms at 4 star hotels spa was fully booked and unable to order tea and cake in bar in afternoon as they did not offer that as not on the menu? Private party in suite next to my room which was very noisy I did complain but nothing done apart from offer to take 2 drinks off the bill when checking out. Food was ok but again not 5 star I won’t be rushing back to this hotel anytime soon
Stayed 2 nights in Aug 2022
Response from The Marcliffe Hotel on 31 Aug 2022
Thank you for your review. We apologise for the disruption you had with a private party. There was an option of a room move however I realise you felt this was too late in the evening and I am glad to see that the reception team allowed off some drinks on your account.We are sorry to hear you will not return, however if you feel you will in the future, please contact us directly so we can arrange a complimentary upgrade for you.Again, please accept our sincere apologies for your trouble.

8/10 Good

Albert

Liked: Cleanliness, staff & service, room comfort
Stay was ok but was promised an upgrade when I booked it. They told me that was not available most dissapointing. Also milk was off in the bedroom and got a fly in my melon
Stayed 1 night in Aug 2022
Response from Marcliffe Hotel on 17 Aug 2022
Thank you for your review and I am delighted to see that we did give you a discount on departure. Our complimentary upgrades are subject to availability on arrival and I am sorry we were full and could not do this for you. Hopefully we can welcome you back some time in the future.

10/10 Excellent

Mili

Liked: Staff & service, property conditions & facilities, room comfort
Lovely stay
Room very comfortable and had everything we needed. Excellent breakfast served in the morning. We had dinner one of the evenings as well and it was delicious. Highly recommend the marcliffe. Gym small but adequate. Cleanliness can be improved but also challenging in a big hotel.
Stayed 2 nights in Aug 2022
Response from Nicola on 10 Aug 2022
Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back some time in the future.

10/10 Excellent

James

Stayed 1 night in Aug 2022
Response from Nicola on 10 Aug 2022
Thank you for your review.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A warm welcome
The hotel and facilities were very good, but the staff were incredibly pleasant and helpful, making it exceptionally welcoming.
Stayed 2 nights in May 2022
Response from Nicola on 16 Jul 2022
Thankyou for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back some time in the future.

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Superb. High quality room. Beautiful grounds. Great restaurant and service. Highly recommend. Family trip with our dog.
Stayed 1 night in Apr 2022

10/10 Excellent

Allister

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and easily accessible to City
Fantastic spot for anyone visiting the city and wants to stay in countryside. Easily accessible from major highwAy from airport and couple of mins from city.
Stayed 2 nights in Nov 2021

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2022

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay and our meal was nice. The staff were all really nice and helpful, however the service in the restaurant was very slow and we had long waits in between each course. Whilst it is nice to see the food being cooked from scratch, we were right next to the pass and it did not feel very relaxed being so close to the hustle and bustle while we wondered if each plate being prepared would at last be ours!
Stayed 1 night in Mar 2022

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Dorothy

Stayed 1 night in Feb 2022

10/10 Excellent

Stephen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant say enough about the good points of this Hotel. From the minute we arrived and were greeted with class and elegance to the attentive staff(including management), and first class food and drinks menu. Add that to the dog friendly room just to the side of the main entrance and we just couldn't go wrong. 5 Stars for all the tiny little boxes that at ticked at Marcliffe Hotel & Spa Aberdeen. We will definitely be back. Steph & Debbie
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Nader, Chicago

Stayed 1 night in Nov 2021

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Attended an event at the hotel and then stayed the night. Room was excellent and the staff friendly and helpful. Plenty of choice in the bar and not silly prices. Breakfast was excellent, as were the views.
Stayed 1 night in Oct 2021

10/10 Excellent

marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic property and I would recommend to anyone. Excellent rooms, great restaurant and amenities.
Stayed 1 night in Oct 2021

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family night
Stayed 1 night in Oct 2021

8/10 Good

Chloe

Stayed 1 night in Aug 2021

8/10 Good

Jeremiah

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel good Not enough staff for the bar or breakfast No one at reception for 10 minutes when trying to check out -!not good
Stayed 1 night in Aug 2021

8/10 Good

I Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely visit
A wonderful visit with my parents. Very relaxing, superb service and attentiveness from staff. The food was just excellent, incredibly high standard.
Stayed 1 night in Aug 2021
Response from Gaynor on 10 Aug 2021
Thank you for the great review and delighted to hear that you enjoyed your stay and food with us. Hopefully we will see you all again in the furture.

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marcliffe hotel
Great Stay,hotel very clean staff friendly and food fantastic, could not ask for anymore
Stayed 2 nights in Jun 2021
Response from Gaynor on 30 Jun 2021
Thank you for the great review. Glad you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2020
Response from Marcliffe on 3 Apr 2020
Thank you for your review. Kind regards Team Marcliffe

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t fault it outstanding in every way will definitely return
Stayed 1 night in Jan 2020
Response from Gaynor on 27 Jan 2020
Thank you for your great comments. Look forward to your return in the future.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Gaynor on 27 Jan 2020
Great score. Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace and tranquility. Lovely surroundings and lovely food.
Stayed 1 night in Jan 2020
Response from Gaynor on 27 Jan 2020
Thank you for your lovely comments. Glad you had a great time.

10/10 Excellent

JoAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Jan 2020
Response from Gaynor on 14 Jan 2020
Thank you for the great score. Glad you had a fantastic time.

10/10 Excellent

Alaisdair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Gaynor on 19 Nov 2019
Thank you for taking the time to post.

10/10 Excellent

Mrs Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gaynor on 21 Oct 2019
Thank you for taking the time to review.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small boutique hotel outskirts of Aberdeen. Glad we found in daylight as address and GPS didnt quite qork. Loved the stay
Stayed 1 night in Sep 2019
Response from Gaynor on 14 Oct 2019
Glad to hear that you enjoyed your stay with us. Sorry that your GPS did not work correctly.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gaynor on 14 Oct 2019
Glad that you enjoyed your stay with us. Hopefully we can assist again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The overall hotel was delightful lovely room and staff
Stayed 1 night in Oct 2019
Response from Gaynor on 7 Oct 2019
Glad you enjoyed your stay with us

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No WiFi access in the room and food took a long time to be served at dinner.
Stayed 1 night in Oct 2019
Response from Gaynor on 7 Oct 2019
Sorry to hear you had a wait at dinner and that our WiFi was not great. We shall look into this for you.