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Reviews of Coast Abbotsford Hotel & Suites

3 out of 5
Coast Abbotsford Hotel & Suites
2020 Sumas Way, Abbotsford, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1002 reviews" "
Rating 8 - Good. 354 out of 1002 reviews" "
Rating 6 - Okay. 88 out of 1002 reviews" "
Rating 4 - Poor. 36 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast lounge was great and staff were very friendly.
Stayed 3 nights in May 2024

10/10 Excellent

Gurminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristy on 15 May 2024
Thanks for the stellar rating, Gurminder! We're so happy you enjoyed your time with us.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. The hotel itself is clean and neat, pretty decent continental breakfast was included.
Stayed 1 night in May 2024
Response from Kristy on 13 May 2024
So happy to hear you enjoyed your stay with us, John! Thank you!

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in May 2024
Response from Kristy on 13 May 2024
Thanks for the great review, Hailey! We're glad you enjoyed your stay with us.

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room provided everything I needed. Very clean and comfortable. I would stay again if in Abbotsford BC.
Stayed 1 night in May 2024
Response from Kristy on 13 May 2024
We'd love to welcome you back, Kerrie! Thanks for the great review!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Stayed 1 night in May 2024
Response from Kristy on 13 May 2024
Thanks, David!

8/10 Good

Krista

Liked: Staff & service
Friendly staff
Stayed 1 night in May 2024
Response from Kristy on 13 May 2024
We're glad you enjoyed your stay with us, Krista!

10/10 Excellent

Duke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from the young lady. Amenities was just what I am use to. Gym is small but has enough to get a good workout.
Stayed 1 night in May 2024
Response from Kristy on 13 May 2024
We're happy you enjoyed our newly renovated gym, Duke! Glad you had a good stay.

10/10 Excellent

Anmol

Liked: Cleanliness, amenities
Great
Stayed 1 night in Apr 2024
Response from Kristy on 1 May 2024
Thanks for the 5 star rating, Anmol! We're happy you enjoyed your stay with us.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities
clean room, nice staff. The rooms are not very sound proof, you can hear everything in the hallway and from the floor above you
Stayed 2 nights in Apr 2024
Response from Kristy on 1 May 2024
We apologize for the inconvenience. The building structure is older, so sometimes when other guests are being loud the sound can travel. We're happy that our staff provided great service!

6/10 Okay

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kristy on 27 Apr 2024
Thanks for the rating, Haley! Please don't hesitate to reach out to management to let us know how we can improve. We'd love to hear from you!

10/10 Excellent

dave

Stayed 2 nights in Apr 2024

10/10 Excellent

Rudy J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay in Abbotsford. Good continental breakfast. Very convenient location.
Stayed 1 night in Apr 2024
Response from Kristy on 25 Apr 2024
Thanks for your excellent review, Rudy! We're happy you enjoyed your stay with us!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived until the time we left we were very pleased with the service we received and the overall experience. Very friendly staff!
Stayed 1 night in Apr 2024
Response from Kristy on 25 Apr 2024
We're so happy to hear that, Debbie! Thanks for your kind words!

10/10 Excellent

Douglas, Granum

It has a restaurant right beside it so parking is tight on Friday and Saturday night. Can’t be helped because restaurant has excellent food.
Stayed 4 nights in Apr 2024
Response from Kristy on 25 Apr 2024
Thanks for your review, Douglas! You're welcome to park in the funeral home parking lot in the evenings when the shared parking lot gets too congested :) We're happy you enjoyed your stay with us!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, clean and close to good food options. Too bad the pizza place closes so early though. Breakfast was good!!
Stayed 1 night in Apr 2024
Response from Kristy on 16 Apr 2024
Thanks for your kind words, Nancy! We're happy you enjoyed your stay with us!

8/10 Good

James Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristy on 12 Apr 2024
Thanks for your kind rating, James! We hope you stay with us again soon!

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms facing the back. Clean comfortable room and beds. Staff was very helpful and friendly. Great selection of self-serve breakfast. Overall exceeded expectations. Would stay again!
Stayed 1 night in Apr 2024
Response from Kristy on 8 Apr 2024
So thrilled you enjoyed your stay with us and that we exceeded your expectations! This comment is very encouraging for us. We hope you stay with us again!

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice breakfast
Stayed 1 night in Mar 2024
Response from Kristy on 8 Apr 2024
Happy you enjoyed your stay with us, Keith!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a bit crowded, but very nice and clean inside.
Stayed 1 night in Apr 2024
Response from Kristy on 8 Apr 2024
We hope you stay with us again, Paula!

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from Kristy on 8 Apr 2024
So happy you enjoyed your stay with us, Evelyn!

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice clean room with full soap options. Towels are small but there was a good amount of them. Room was clean and spacious with nice sheets.
Stayed 4 nights in Mar 2024
Response from Kristy on 1 Apr 2024
So happy you enjoyed your stay with us, Anastasia!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Did not like the unheated pool. Free breakfast was good.
Stayed 1 night in Mar 2024
Response from Kristy on 1 Apr 2024
We apologize about the temperature of our pool. We will have someone inspect this immediately. Thanks for bringing this to our attention!

4/10 Poor

Brittany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristy on 28 Mar 2024
We are sorry that your stay with us was less than satisfactory. Please reach out to us to let us know how we can improve.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Staff
Stayed 1 night in Mar 2024
Response from Kristy on 26 Mar 2024
Thank you, James, for your kind review!

10/10 Excellent

Ronald

Stayed 1 night in Mar 2024
Response from Kristy on 16 Apr 2024
Thanks for the excellent rating, Ronald!

10/10 Excellent

Les

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and quiet
Stayed 4 nights in Mar 2024
Response from Kristy on 26 Mar 2024
Thanks for the stellar rating and kind words, Les! We're happy you enjoyed your stay with us!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed
Stayed 1 night in Mar 2024
Response from Kristy on 23 Mar 2024
Happy you enjoyed our beds, Shannon!

10/10 Excellent

Kieren

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, comfortable and exactly what we needed for our overnight stay. The breakfast was a nice inclusion with our stay.
Stayed 1 night in Mar 2024
Response from Kristy on 12 Mar 2024
We're so happy that you enjoyed your stay with us, Kieren! We hope you choose Coast the next time you are in the valley!

10/10 Excellent

Jaimie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Kristy on 4 Mar 2024
Thank you for your kind review, Jaimie! We're happy you enjoyed your stay with us and we hope you stay with us again soon!

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was incredibly friendly, made for a delightful stay
Stayed 2 nights in Feb 2024
Response from Kristy on 23 Feb 2024
Thanks Tracey! We're so happy you enjoyed your stay with us!

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There is no hot breakfast here. Options on cold are minimal. Everything else is good.
Stayed 4 nights in Feb 2024
Response from Kristy on 21 Feb 2024
Thanks for your kind review, Sean! Unfortunately, we do not have the appropriate cooking facilities to operate a hot breakfast, hence why we only advertise a continental.

6/10 Okay

Rik

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel because it had a hot tub. When we got there the hot tub was down for maintenance, when I ask how long it would be I was told "very loooong time until it is open". So this property does not have a hot tub.
Stayed 2 nights in Feb 2024
Response from Kristy on 21 Feb 2024
Unfortunately, we're waiting for our local public health authorities to give us the green light to re-open our hot tub. Our websites have all been updated stating we only have our pool open right now. We greatly apologize for the confusion, and we hope that you come visit us again once our hot tub is up and running!

10/10 Excellent

Nadine

Stayed 1 night in Feb 2024
Response from Kristy on 23 Mar 2024
Thanks for the stellar rating, Nadine!

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Place was beautiful. Only thing that wasn’t clear was if spa was open
Stayed 2 nights in Feb 2024
Response from Kristy on 16 Feb 2024
Thanks for your kind review, Johanne. We apologize for he hot tub not being open. We are waiting to hear from our local health authorities to give us the green light to open it again. It does state on our websites that our hot tub is closed for repairs. We hope you stay with us again the next time you are in the Valley!

8/10 Good

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close it was to our event. Continental breakfast had a nice selection.
Stayed 1 night in Feb 2024
Response from Kristy on 12 Feb 2024
Happy to hear you had a good stay, Mary!

10/10 Excellent

Marlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Children loved the pool
Stayed 1 night in Feb 2024
Response from Kristy on 6 Feb 2024
We're thrilled to hear the kids loved the pool! Thanks for your stellar rating!

8/10 Good

Stacey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have microwave and mini fridge which was nice. Location was convenient to restaurants and grocery. Continental breakfast offered coffee, cereal yogurt which was great way to start the day. Property was clean and staff were friendly.
Stayed 5 nights in Jan 2024
Response from Kristy on 30 Jan 2024
Thank you for your kind words, Stacey! We're happy you enjoyed your stay with us and that you liked our continental breakfast!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location for our travel route, clean and friendly staff
Stayed 1 night in Jan 2024
Response from Kristy on 30 Jan 2024
Thanks Paul! We're thrilled you enjoyed your stay with us!

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and the rooms are newly renovated and very clean.
Stayed 1 night in Jan 2024
Response from Kristy on 23 Jan 2024
Thank you so much, Sally. We're happy you enjoyed our new look!

10/10 Excellent

Ronald

Stayed 1 night in Jan 2024
Response from Kristy on 23 Jan 2024
Thanks for the stellar review, Ronald! Come again soon!

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice experience at the Coast Abbotsford hotel. It was clean and the atmosphere there was pleasant and serene. Staff there was friendly and helpful. Price was pretty decent, too. Olny things I found lacking woud be that the hot tub was not working. Also their vending machine didn't work very well. They had to keep rebooting the machine due to it freezing up every other time. And last thing would be to have an ice machine and a vender on every level. But really the problems were pretty mild. I would definitely recommend this hotel to anyone needing a hotel in the Abbotsford area. If im ever up there again, I'll be staying there at the Coast Abbotsford hotel..😊
Stayed 3 nights in Dec 2023
Response from Kristy on 23 Jan 2024
Hi Tammy - thanks for taking the time to write us a review regarding your stay. We appreciate all the feedback you've given us. We apologize greatly for the hot tub being out of order. We are patiently waiting for the approval from the local health authorities to allow us to open it. We hope you stay with us again soon!

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Response from Kristy on 12 Feb 2024
Thanks for taking the time to give us a rating, Brett! We'd love to hear how we can improve. Please don't hesitate to reach out to us to let us know how we can do better next time.

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Beautiful hotel surrounded by numerous incredible restaurants within walking spdistance.. Clean comfortable rooms, friendly staff. We will return!
Stayed 2 nights in Dec 2023
Response from Kristy on 31 Jan 2024
We're so happy you enjoyed your stay with us, Mary Beth! Thank you for your kind words!

8/10 Good

Bingqing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and complimentary breakfast. But it has no disposable toiletries and disposable slippers.
Stayed 2 nights in Dec 2023
Response from Kristy on 8 Jan 2024
Thanks for your kind and encouraging review, Bingqing! Coast does not offer disposable toiletries/slippers as we find it is bad for the environment. Thank you for your understanding. We hope you stay with us again the next time you are in the Valley!

6/10 Okay

Sara

Location is good once you know how to enter the driveway to hotel. Comfortable sleep with ear plugs. Plenty of roadway noise. In room ear plugs. Wifi and cable from room on a request basis so bring your own devices and data unless you ask for these upfront.
Stayed 1 night in Dec 2023
Response from Kristy on 8 Jan 2024
Thanks for your kind review, Sara! We offer complimentary Wi-Fi for all your devices to all registered guests. We hope you stay with us the next time you are in Abbotsford!

8/10 Good

jennifer d'sa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the breakfast included. But the eggs were horrible.could tell they were preserved and the egg whites were rubbery. As I don’t eat a lot of sweet and pastries. Would be nice to have good eggs.
Stayed 3 nights in Dec 2023
Response from Kristy on 8 Jan 2024
Thanks for your review, Jennifer! Unfortunately, we do not serve a different style of egg because we do not have the appropriate kitchen/set-up to do so. Thank you for your understanding. We hope you stay with us again soon!

10/10 Excellent

Atul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent!!!
Stayed 3 nights in Dec 2023
Response from Kristy on 8 Jan 2024
We're thrilled you enjoyed your stay with us, Atul! Thanks for the stellar review!

6/10 Okay

Preston

Stayed 1 night in Dec 2023
Response from Kristy on 8 Jan 2024
Thanks for taking the time to rate us, Preston. We'd love to hear how we can improve. Please don't hesitate to reach out to us to let us know how.

10/10 Excellent

Derek

Stayed 1 night in Dec 2023
Response from Kristy on 23 Jan 2024
Thank you kindly for the amazing review, Derek!