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Reviews of Best Western Abbeville Inn & Suites

2.5 out of 5
Best Western Abbeville Inn & Suites
3515 Veterans Memorial Dr, Abbeville, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 156 out of 296 reviews" "
Rating 8 - Good. 85 out of 296 reviews" "
Rating 6 - Okay. 27 out of 296 reviews" "
Rating 4 - Poor. 10 out of 296 reviews" "
Rating 2 - Terrible. 18 out of 296 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Jeffrey,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept. Room was clean and orderly. Not too crazy about coffee stuff being in the bathroom but otherwise it was a good stay. Breakfast was great. Property is close to Walmart so if you need anything, it’s right there. Would recommend this property over any others.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi Julia,We are pleased to hear that you had a good stay and that you found our property well-kept, the room clean and orderly, and the breakfast great. We appreciate your feedback regarding the placement of coffee items and will consider this. Thank you for recommending our property, and we look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely comfortable! Most hotel beds are "adequate" at best - but here, the beds were extremely comfortable. The staff was very welcoming and helpful. The free breakfast was an added bonus!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Regina,Your reviews inspire us to consistently surpass expectations and deliver our finest service by your reviews. We are happy to hear that you are finding our offers enjoyable, and we promise to continuously provide you with facilities and services that make you smile. Anticipating making your subsequent visit even more enjoyable than the previous one.

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 16 Jan 2024
Hi Don,Getting a 10-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sophia CSR on 24 Dec 2023
Dear Guest,Knowing that you had a wonderful experience brings us great joy. We sincerely appreciate your recent stay and the fantastic 10-star rating you bestowed upon us. Your satisfaction is our utmost priority, and we eagerly look forward to the chance to serve you again in the future. Thank you for selecting our hotel, and we eagerly anticipate your return.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 16 Dec 2023
Dear Guest,It brings us joy to hear about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.

10/10 Excellent

Kristy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on 16 Nov 2023
Dear Guest,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Dec 2023
Dear Guest,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to serve you again in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean
My husband was particularly surprised at the cleanliness of the entire facility, especially the bathroom
Stayed 1 night in Nov 2023
Response from Sophia CSR on 9 Nov 2023
Dear Guest,We greatly appreciate your business, and your feedback holds immense value to us. Sharing your positive experiences and suggestions for improvement enables us to deliver an even better experience for you and all our future guests. We look forward to welcoming you back soon and thank you for choosing us as your destination of choice.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Met expectations.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 1 Oct 2023
Dear Guest,We express our sincere gratitude for your rating. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 29 Aug 2023
Hi Lawrence,I deeply appreciate your generous 10-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities
I will stay again when I back in town
Stayed 1 night in Aug 2023
Response from Sophia CSR on 22 Aug 2023
Hi Daniel,Delighted to receive your gracious feedback! Your kind words fill us with immense joy and appreciation. We strive tirelessly to ensure that our services cater to your utmost satisfaction, and it brings us great pleasure to learn that you love the experience. Your encouraging endorsement is a testament to our dedicated efforts toward excellence. We eagerly await the privilege of serving you again soon!

10/10 Excellent

terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on 3 Aug 2023
Hi Terry,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 26 Jul 2023
Hi Rex,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and attentive staff.
Stayed 2 nights in Jul 2023
Response from Sophia CSR on 16 Jul 2023
Hi Jaime,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very good and helpful, the room was clean and comfortable. I'll stay here every time I'm in town.
Stayed 1 night in Jun 2023
Response from Sophia CSR on 24 Jun 2023
Hi Robert,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

8/10 Good

Joe

Travelled with partner
The hotel was fine, and the staff was excellent! But the breakfast was the skimpiest ever!
Stayed 3 nights in Jun 2023
Response from Sophia CSR on 16 Jun 2023
Hi Joe,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

8/10 Good

John

Stayed 1 night in Jun 2023
Response from Sophia CSR on 13 Jun 2023
Hi John,We appreciate your awesome 4-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 Good

Kimberly

Stayed 1 night in May 2023
Response from Sophia CSR on 2 Jul 2023
Hi Kimberly,Thank you for choosing to stay with us, and we're thrilled to hear that you had a pleasant experience. We greatly value your positive rating and strive to ensure 100% guest satisfaction. We genuinely appreciate your ideas and suggestions for your future stays, as they help us improve our services. We look forward to the opportunity to serve you again during your next visit.

10/10 Excellent

terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sophia CSR on 9 Jun 2023
Hi Terry,It is heart-warming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great. Friendly desk staff!
Stayed 1 night in Jun 2023
Response from Sophia CSR on 2 Jun 2023
Hi James,Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Just an ok hotel. The room wasn't super clean or in great shape. There was a power outage in half of the hotel. So the elevator and A/C stopped working for a while. After the power outage the TV never worked again (the TV would turn on but no TV shows would load). The breakfast was ok and typical of most hotel free breakfast. Lobby was small and pool was locked when i tried to go swimming. The exercise room is terrible and probably the worst I have seen in a long time. I tried to use it because i enjoy working out when I am on vacation. But it was small and the equipment was old and broken.
Stayed 2 nights in May 2023
Response from Sophia CSR on 25 May 2023
Hi Philip,Thank you for sharing your review. Please accept our apology for the issues you encountered during your stay. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and will surely forward your valuable feedback to our team. We hope to serve you better next time.

2/10 Terrible

Patricia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Your new policy of a $25 early check-in fee will keep us from ever coming back. There was a temporary power outage and there didn’t seem to be a plan. The staff simply shrugged when we had questions about the problem.
Stayed 1 night in May 2023
Response from Sophia CSR on 22 May 2023
Hi Patricia,We apologize for the inconvenience you had regarding the unexpected deposit. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.

4/10 Poor

Kimberly, Metairie

Stayed 1 night in May 2023
Response from Sophia CSR on 5 Jun 2023
Hi Kimberly,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Frankie

Stayed 1 night in Apr 2023
Response from Sophia CSR on 11 May 2023
Hi Frankie,It is heart-warming to receive a 10-star rating from our guests. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. We always welcome our guest's ideas and suggestions. We always assure you the best of our services.

6/10 Okay

Darrell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Pick the right floor
Its an ok place. We've stayed a couple times. Last trip we stayed on the third floor and it smelled stale and smoky. Our previous trip we stayed on the first floor and there was no smell and it was cleaner.
Stayed 1 night in Apr 2023
Response from Sophia CSR on 20 Apr 2023
Hi Darrell,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

10/10 Excellent

Shubham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable stay!
Good location, friendly staff, clean and quiet!
Stayed 3 nights in Mar 2023
Response from Sophia CSR on 27 Mar 2023
Hi Shubham,It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. It's wonderful to hear that you found the accommodation clean and comfortable. We are happy to read that you will revisit us, and we look forward to having you back many more times in the future.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bed mattress uncomfortable. Pillows uncomfortable and felt like they were stuffed with rags. Best western should be ashamed to even have them on a bed. I feel ashamed for operators of this particular hotel and certainly the employees. The extremely small pillows and lumpy mattress was of a so cheap quality that no one could possibly have a good night’s sleep. This hotel does a good business in this town. So there is no excuse for quality of the mattress and pillows.
Stayed 1 night in Mar 2023
Response from Sophia CSR on 27 Mar 2023
Hi Lawrence,On behalf of our entire staff - It was our pleasure to provide you with such a wonderful experience. We would love to see you back on your next trip to the area! Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sophia CSR on 13 Mar 2023
Hi Todd,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

8/10 Good

Barbara, Holden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is not far from downtown Abbeville, and getting into town from there is fast and easy. The room was very clean, and the bed was comfortable. The staff were very nice, and the breakfast was more than adequate. The only negative about the room was the air conditioner, which was too cold and very noisy when it was on. We had to sleep with it off. But this hotel is a good choice for anyone who needs a place for a short stay. There are also lots of places to eat nearby.
Stayed 1 night in Mar 2023
Response from Sophia CSR on 13 Mar 2023
Hi Barbara,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our services. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Israel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Sophia CSR on 7 Mar 2023
Hi Israel,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

10/10 Excellent

Cindy

Stayed 2 nights in Feb 2023
Response from Sophia CSR on 7 Mar 2023
Hi Cindy,Thank you so much for giving us the privilege to host your stay. We are constantly looking for methods to improve our services. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.

10/10 Excellent

KIRK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia CSR on 17 Mar 2023
Hi Kirk,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

10/10 Excellent

dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sophia CSR on 6 Mar 2023
Hi Dale,It was a pleasure having you as our guest at our property. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.

6/10 Okay

Shannon, Bedford

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I actually did like this hotel a lot and have stayed there twice. The categories I have low rating two were the amenities due to vending machines being broken or empty, sparse breakfast with a sign that they won’t provide cutlery or plates, and no other amenities to speak of. The other was due to ongoing construction going on inside of of the hotel the woke me up on multiple nights due to workers in the rooms right above me. They were very loud walking, dropping things, etc working through the whole night and I was getting woken up at 3-6AM multiple times.
Stayed 4 nights in Jan 2023
Response from Sophia CSR on 23 Jan 2023
Hi Shannon,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all our staff as we strive to continuously improve the quality of our services.

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, amenities
The breakfast was very good. The service from the front desk was very good. Enjoyed our stay.
Response from Sophia CSR on 5 Jan 2023
Hi Ronnie,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the pleasant front desk.

6/10 Okay

Claude

Liked: Cleanliness
Disliked: Amenities
The only power 5 hotel in the city
Response from Sophia CSR on 5 Jan 2023
Hi Claude,Know that your voice is of tremendous importance to us and we value your comments about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was great! Just as described. The staff was very professional and polite. Room was excellent! No issues and the bed was very comfortable.
Stayed 1 night in Dec 2022

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
room was big, breakfast was decent no water day of check in, they ran out of coffee second day did not allow one hour early check in
Response from Sophia CSR on 8 Dec 2022
Hi Jose,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and professional service
Stayed 1 night in Nov 2022
Response from TH on 12 Nov 2022
We appreciate and value your feedback. Thank you for staying with us. We look forward to seeing you in the future!

10/10 Excellent

Thaddeus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2022
Response from Sophia CSR on 3 Nov 2022
Hi Thaddues,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Mary G

Stayed 1 night in Oct 2022

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2022
Response from TH on 24 Oct 2022
We appreciate and value your feedback. Thank you for staying with us. We look forward to seeing you in the future.

6/10 Okay

Keri

Stayed 1 night in Oct 2022
Response from TH on 12 Oct 2022
We appreciate and value your feedback. Thank you for staying with us. We look forward to seeing you in the future.

10/10 Excellent

Shirley

Travelled with family, Travelled with group
Liked: Cleanliness
Nice & clean; pleasant check in.
Stayed 1 night in Oct 2022
Response from TH on 7 Oct 2022
We appreciate and value your feedback. Thank you for staying with us. We look forward to seeing you in the future!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very basic.. it was clean and the bed was very comfortable..
Stayed 1 night in Aug 2022
Response from TH on 29 Aug 2022
We appreciate your feedback. Thank you for staying with us! We look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from TH on 27 Aug 2022
We appreciate your feedback. Thank you for staying with us! We look forward to seeing you in the future!

10/10 Excellent

Rocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Our stay was great. No issues, very clean and quiet.
Stayed 2 nights in Jul 2022
Response from TH on 19 Jul 2022
We appreciate and value your feedback. Thank you for staying with us. We look forward to seeing you in the future!

2/10 Terrible

Alexis

Stayed 1 night in Jul 2022