This is one of the best hotels I've stayed in, and coming from someone who stays in many hotels... this accolade is well-deserved.
I only have one small complaint, and it's due to a technicality in communication with reception staff. I booked a room with twin beds, as I was travelling with my mother. When i checked in, the room allocated to us had one large bed. Turns out you can't just say 'twin beds'... according to the receptionist (Candie, I think) you have to specifically ask for the twin beds to be 'split' (all the 'double' beds have twin bed bases and can be split out). So if you want 2 beds, you can't just say 'give me twin beds' - you have to say 'split the twin beds out'. Ridiculous, i know. I was also informed by her that the reason they hadn't seen my 'special' request in the first place was because i added it to a comments section that they 'don't normally check'. There you have it.
Other than that issue (which was very quickly and efficiently sorted out by Brenda, the duty manager), I have to say that I really enjoyed my stay. The staff in this hotel are lovely and will go above and beyond to make sure you enjoy your stay - their service is amazing. The room was fantastic, and the location is perfect. It's pricey, but it's worth every cent.
With its turrets piercing the indigo Eastern Cape skyline, The Boardwalk, located in Algoa Bay, the coastal strip of Nelson …More
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